Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

What hasn't worked?


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 09-20-2009, 08:20 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,118
Rep Power: 10
Steve has disabled reputation
Default What hasn't worked?

What kinds of business experiments have you tried that just didn't work but you felt you learned from them?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 09-20-2009, 10:08 PM
fitoslandscaping.com fitoslandscaping.com is offline
Junior Member
 
Join Date: Sep 2009
Posts: 3
Rep Power: 6
fitoslandscaping.com is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
We've gained business in pretty every marketing avenue we have taken, except for 2. The first being our church bulletin. We did not get a single call from being in it and it was pretty pricey. The second is a recent parade that we did. We also haven't received any calls but I don't regret the parade since I think it was good exposure.
Reply With Quote
  #3  
Old 09-20-2009, 10:17 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 11
CHEESE2009 is on a distinguished road
Default

Befriending the customer is bad!

I get stuck on the phone talking about LIFE instead of the money they owe me, eventually they start using me and saying things like they have already paid one of my workers money so they don't owe me anything, when I'm the only friggen worker!

I'm almost happy I lost several customers due to grass barely growing, it makes my life less stressful, but for a price!

I hate speaking with customers, hate hate hate!

Sometimes you give obvious hints that you need to GO, but they ignore them.

1. I left my phone in the truck, I'm expecting a call (doesn't work)

2. I have to get to a property in 5 minutes (doesn't work)

3. I have a lot to do today, I really have to finish (doesn't work)

This one customer is really slow or something.


Once you get friendly, you are LOSING.

Be blunt & aggressive ALWAYS.

Next year I'm putting on my game face, no more smiling!

I have customers calling me just to chat!
Reply With Quote
  #4  
Old 09-21-2009, 05:09 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
What kinds of business experiments have you tried that just didn't work but you felt you learned from them?
Post Card mail drops even though they were to a very specific area, 7,500 cards not one call.

Hiring a marketing company to design our post cards, total waste of money, I have since designed 7 for target services, I didn't realize how easy it was and it only cost me my time, maybe an hour each.

Printing, I found a site on the web that is a fraction of what I paid the first time and the quality every bit as good or better, I use Vistaprint

Focus on mowing only - this was the plan when I started gettings ready in January, it would have been a desaster if I didn't realize in April I would starve, although I had already bought the gear, I quickly researched other jobs we could do, bought gear the small guys didn't have and never looked back.

Deck construction - mainly it's the same as mowing, seems every guy with a hammer and a trunk offers to build decks.

To be honest that's about it, I went to a method I used for years in woodworking, asking clients for ideas, take that idea and ask clients if they would be interested, if so advertise the service and then buy the equipment, worked perfect for me.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #5  
Old 09-21-2009, 07:54 AM
justin_time justin_time is offline
Justin
 
Join Date: Apr 2006
Location: French River, ON, Canada
Age: 29
Posts: 1,801
Rep Power: 0
justin_time is on a distinguished road
Default

My placemat ad hasn't bring in one call since they are out, maybe because their hidding behind the napkin when you sit down

Also my phone tear off tabs ads have a lot of tear offs gone off but I haven't got any calls of them. Maybe people lose that piece of paper/number ?
Reply With Quote
  #6  
Old 11-17-2009, 05:31 PM
Warner Landscape & Patio
Guest
 
Posts: n/a
Default

Quote:
Originally Posted by Steve View Post
What kinds of business experiments have you tried that just didn't work but you felt you learned from them?
there is no such thing as bad ads, only dumb ads.

flyers... efective for lawns mostly but very tacky i run a 9% return on this

newspaper... great for patio/paver work return unknown

internet.... great for everything, cannot go wrong. my site runs an average of 700-900 uniquie hits a month return unknown

postcards..... poor at best 1% return

sign on your truck, state licence, insurance, pay taxes, commercial tags, a store front for customers too see, priceless........ they walk through the door
Reply With Quote
  #7  
Old 11-17-2009, 08:51 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Quote:
Originally Posted by Warner Landscape & Patio View Post
sign on your truck, state licence, insurance, pay taxes, commercial tags, a store front for customers too see, priceless........ they walk through the door
Your experience is basically mine, the last comment however hits home, I am shocked at how many calls we get from vehicles following us, parked in a lot and at the customers, it's in my business the #1 marketing tool so I went full out.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #8  
Old 11-17-2009, 09:29 PM
Yard Elements Yard Elements is offline
Senior Member
 
Join Date: Aug 2009
Posts: 175
Rep Power: 6
Yard Elements is on a distinguished road
Wink

Quote:
Originally Posted by BREEZE2009 View Post
Befriending the customer is bad!

I get stuck on the phone talking about LIFE instead of the money they owe me, eventually they start using me and saying things like they have already paid one of my workers money so they don't owe me anything, when I'm the only friggen worker!

I'm almost happy I lost several customers due to grass barely growing, it makes my life less stressful, but for a price!

I hate speaking with customers, hate hate hate!

Sometimes you give obvious hints that you need to GO, but they ignore them.

1. I left my phone in the truck, I'm expecting a call (doesn't work)

2. I have to get to a property in 5 minutes (doesn't work)

3. I have a lot to do today, I really have to finish (doesn't work)

This one customer is really slow or something.


Once you get friendly, you are LOSING.

Be blunt & aggressive ALWAYS.

Next year I'm putting on my game face, no more smiling!

I have customers calling me just to chat!
Most of what you are saying goes against everything I do.

I always try to smile and be friendly if your cutomers are calling you just to chat that's a little weird. But OK if they pay. Becasue of my attitude and professionalism I am still making just as much as I do in summer and have picked up some high end homes. The kind that take three hours just to blow the grounds.

Just thought that I would give this a touch because word of mouth is by far the best type of advertisement. I feel if your customers want to chat chat with em. Don't be there "Friends" just friendly they will tell there "friends"

But every one is different
Reply With Quote
  #9  
Old 11-17-2009, 09:38 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Quote:
Originally Posted by Yard Elements View Post
Most of what you are saying goes against everything I do.

I always try to smile and be friendly if your cutomers are calling you just to chat that's a little weird. But OK if they pay. Becasue of my attitude and professionalism I am still making just as much as I do in summer and have picked up some high end homes. The kind that take three hours just to blow the grounds.

Just thought that I would give this a touch because word of mouth is by far the best type of advertisement. I feel if your customers want to chat chat with em. Don't be there "Friends" just friendly they will tell there "friends"

But every one is different
And I agree 110%, if you cant befriend your customer...well you might want to rethink your goals, they sign your paycheck bud, don't forget that.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #10  
Old 11-18-2009, 09:15 AM
turfmaster's Avatar
turfmaster turfmaster is offline
Senior Member
 
Join Date: Apr 2009
Location: Midwest
Posts: 366
Rep Power: 6
turfmaster is on a distinguished road
Default

Quote:
Originally Posted by picframer View Post
And I agree 110%, if you cant befriend your customer...well you might want to rethink your goals, they sign your paycheck bud, don't forget that.
I agree as well. A lot of success in any business (especially service businesses)
are a result of your salesmanship and relationship with the client.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
New Print add that worked for me... TJ930 Lawn Care Marketing & Post your marketing material for review! 7 04-06-2011 04:08 AM
Basic flyer that worked Steve Lawn Care Marketing & Post your marketing material for review! 1 06-28-2007 05:54 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
I lost a long term...
Sprinkler Buddy
09-04-2011 02:24 PM
Today 02:00 PM
by Steve
8 3,261
Billing methods
jcurr33
Today 01:33 PM
Today 01:33 PM
by jcurr33
0 19
introducing myself
chris2500hd
03-24-2015 11:16 AM
Today 01:22 PM
by chris2500hd
7 141
Commercial Jobs
CurbAppeal1
Yesterday 04:22 PM
Today 12:44 PM
by Steve
4 101
Flag or no flag
Matther777
03-24-2015 02:41 PM
Today 12:36 PM
by Steve
8 249
Mower vs lot size advice
jcurr33
Yesterday 09:29 PM
Today 04:49 AM
by avetslawncare
2 76
Finally got a warehouse
avetslawncare
03-12-2015 07:52 PM
Yesterday 08:57 PM
by SGL1
9 424
Is this tree beyond help?
SGL1
03-22-2015 05:35 PM
Yesterday 08:55 PM
by SGL1
14 438
hoa bid need help
bigdaveha12
03-24-2015 08:29 PM
Yesterday 08:04 PM
by avetslawncare
4 136
Opinions on truck wrap
Trupro
02-28-2015 03:21 PM
Yesterday 07:54 PM
by Trupro
33 1,453
How do you get...
ESREVER
Yesterday 01:30 PM
Yesterday 07:20 PM
by avetslawncare
6 114
Bid for large home...
lxarth
03-22-2015 11:06 AM
Yesterday 03:44 PM
by jrs.landscaping
7 228
Employee job training...
brookline
12-15-2014 07:15 PM
Yesterday 03:26 PM
by ESREVER
25 2,292
The New Wave!!!! Read...
Jamesw86
03-22-2015 08:33 PM
Yesterday 02:50 PM
by Steve
10 254
grass in the gas tank
robkattankate
03-23-2015 04:37 PM
Yesterday 02:36 PM
by Steve
5 138
Helping others
hansenslawncare
09-15-2011 08:50 PM
Yesterday 02:33 PM
by Steve
11 2,616
DOT Number
acrajchel
03-20-2015 05:56 PM
Yesterday 02:28 PM
by Steve
7 266
Michelin x tweel.
apmAkron
03-23-2015 04:22 PM
03-24-2015 12:40 PM
by Steve
3 92
Trepidation about...
michellemarvin
03-23-2015 07:46 PM
03-24-2015 11:47 AM
by Steve
1 92
spike aerator???
Bradcook21
03-21-2015 01:55 PM
03-24-2015 10:32 AM
by acrajchel
4 158
Hello from Maryland
michellemarvin
03-23-2015 12:44 PM
03-23-2015 07:33 PM
by michellemarvin
2 96
hello from south GA.
CCandALawnCare
03-23-2015 03:46 AM
03-23-2015 07:06 PM
by CCandALawnCare
2 88
Say Hello !!!
Steve
03-19-2007 11:18 AM
03-23-2015 06:14 PM
by jethro
1,218 379,799
Is anyone doing mosquito...
BWild
01-27-2015 11:30 AM
03-23-2015 12:28 PM
by Steve
9 793
35,000 Eddm
greenscaper123
03-18-2015 12:51 PM
03-23-2015 11:48 AM
by BLC7
18 432
Need some advice about...
Wolf4dk
03-22-2015 10:48 PM
03-22-2015 10:48 PM
by Wolf4dk
0 152
Should i take on this...
christw
03-17-2013 01:23 PM
03-22-2015 09:02 PM
by ExtremeLawncareServices
36 7,512
mower stalls when...
boog
03-19-2015 08:20 AM
03-21-2015 08:13 PM
by Wolf4dk
7 227
Weed and Feed
robkattankate
03-19-2015 09:00 PM
03-21-2015 01:53 PM
by Bradcook21
4 259
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
03-20-2015 10:00 PM
by ExtremeLawncareServices
32 3,557
Hello Emily Reyes from...
Webster14829
03-20-2015 11:23 AM
03-20-2015 03:36 PM
by Steve
2 148
Finally going to give it...
jcurr33
03-12-2015 08:09 PM
03-20-2015 03:31 PM
by Steve
10 501
Weed id?
SGL1
03-17-2015 08:20 PM
03-20-2015 02:37 PM
by Steve
6 238
Mobile small engine...
luckylogger
03-15-2015 02:05 PM
03-20-2015 06:17 AM
by jrs.landscaping
15 432
Brad Cook 21
SC93
03-16-2015 10:40 PM
03-19-2015 09:04 PM
by Bradcook21
4 314
honest opinion please
uppercut
02-17-2015 01:30 AM
03-18-2015 02:55 PM
by Steve
15 1,260
Repair or replace the...
lxarth
12-17-2014 04:07 PM
03-18-2015 02:49 PM
by Just for Cuts
21 1,982
new to the site
bigdaveha12
03-17-2015 09:13 PM
03-18-2015 02:33 PM
by Steve
1 172
Small dovetail truck...
ExtremeLawncareServices
03-04-2015 06:47 PM
03-17-2015 10:14 PM
by ExtremeLawncareServices
17 818
New Site Hows it look
Infinitelawn
03-16-2015 10:32 AM
03-17-2015 08:15 PM
by SGL1
3 231
mulch questions
Bradcook21
03-08-2015 08:37 AM
03-17-2015 07:00 PM
by Bradcook21
23 930
Scag hydro w/b frame...
Just for Cuts
03-11-2015 03:32 PM
03-17-2015 06:37 PM
by lxarth
11 455
Buy new or used?
lxarth
12-26-2014 09:50 PM
03-17-2015 06:11 PM
by lxarth
14 1,661
New to 2015
Infinitelawn
03-16-2015 08:29 AM
03-17-2015 11:47 AM
by Steve
4 256
Pulling trailer was...
SGL1
03-07-2015 07:14 PM
03-17-2015 08:11 AM
by SGL1
30 1,083
Diesel conversion?
Just for Cuts
03-02-2015 09:59 AM
03-16-2015 03:26 PM
by Just for Cuts
10 595
trimmer racks.
apmAkron
03-12-2015 09:07 AM
03-16-2015 03:17 PM
by Steve
4 322
Ferris FW35 questions
Chilehead
03-10-2015 08:31 PM
03-16-2015 03:11 PM
by Steve
4 316
new equipment
apmAkron
03-12-2015 09:12 AM
03-16-2015 03:07 PM
by Steve
7 336
When do you get the most...
CHEESE2009
09-14-2011 03:28 PM
03-16-2015 03:05 PM
by Steve
18 5,601
» Popular Tags
ad landscaping aerocore apartment bid apartment lawn care estimate applying auger billy goat brushcutter bush commercial contract help curb appeal services deliquentaccounts demonstration design ditches door hangers employee problems equipment rental estimate facebook foreman google gravely growing a lawn care business how to husqvarna introduction jobs john deere quik trac landscape services lawn lawn care lawn care busines plan lawn care business seo lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lawn mowing managing a lawn care business marketing marketing secrets mulch new mower patio install per hour service pricing pto secrets to landscaping seo shell shreaded snow plowing sq ft starting a lawn care business steep lawns theft toro toro grand stand tractor auger trailer trailer mate pro up sell employee web design website website design winterization wood wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 05:01 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 05:01 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy