Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

What hasn't worked?


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 09-20-2009, 08:20 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,218
Rep Power: 10
Steve has disabled reputation
Default What hasn't worked?

What kinds of business experiments have you tried that just didn't work but you felt you learned from them?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 09-20-2009, 10:08 PM
fitoslandscaping.com fitoslandscaping.com is offline
Junior Member
 
Join Date: Sep 2009
Posts: 3
Rep Power: 5
fitoslandscaping.com is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
We've gained business in pretty every marketing avenue we have taken, except for 2. The first being our church bulletin. We did not get a single call from being in it and it was pretty pricey. The second is a recent parade that we did. We also haven't received any calls but I don't regret the parade since I think it was good exposure.
Reply With Quote
  #3  
Old 09-20-2009, 10:17 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Befriending the customer is bad!

I get stuck on the phone talking about LIFE instead of the money they owe me, eventually they start using me and saying things like they have already paid one of my workers money so they don't owe me anything, when I'm the only friggen worker!

I'm almost happy I lost several customers due to grass barely growing, it makes my life less stressful, but for a price!

I hate speaking with customers, hate hate hate!

Sometimes you give obvious hints that you need to GO, but they ignore them.

1. I left my phone in the truck, I'm expecting a call (doesn't work)

2. I have to get to a property in 5 minutes (doesn't work)

3. I have a lot to do today, I really have to finish (doesn't work)

This one customer is really slow or something.


Once you get friendly, you are LOSING.

Be blunt & aggressive ALWAYS.

Next year I'm putting on my game face, no more smiling!

I have customers calling me just to chat!
Reply With Quote
  #4  
Old 09-21-2009, 05:09 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
What kinds of business experiments have you tried that just didn't work but you felt you learned from them?
Post Card mail drops even though they were to a very specific area, 7,500 cards not one call.

Hiring a marketing company to design our post cards, total waste of money, I have since designed 7 for target services, I didn't realize how easy it was and it only cost me my time, maybe an hour each.

Printing, I found a site on the web that is a fraction of what I paid the first time and the quality every bit as good or better, I use Vistaprint

Focus on mowing only - this was the plan when I started gettings ready in January, it would have been a desaster if I didn't realize in April I would starve, although I had already bought the gear, I quickly researched other jobs we could do, bought gear the small guys didn't have and never looked back.

Deck construction - mainly it's the same as mowing, seems every guy with a hammer and a trunk offers to build decks.

To be honest that's about it, I went to a method I used for years in woodworking, asking clients for ideas, take that idea and ask clients if they would be interested, if so advertise the service and then buy the equipment, worked perfect for me.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #5  
Old 09-21-2009, 07:54 AM
justin_time justin_time is offline
Justin
 
Join Date: Apr 2006
Location: French River, ON, Canada
Age: 28
Posts: 1,801
Rep Power: 0
justin_time is on a distinguished road
Default

My placemat ad hasn't bring in one call since they are out, maybe because their hidding behind the napkin when you sit down

Also my phone tear off tabs ads have a lot of tear offs gone off but I haven't got any calls of them. Maybe people lose that piece of paper/number ?
Reply With Quote
  #6  
Old 11-17-2009, 05:31 PM
Warner Landscape & Patio
Guest
 
Posts: n/a
Default

Quote:
Originally Posted by Steve View Post
What kinds of business experiments have you tried that just didn't work but you felt you learned from them?
there is no such thing as bad ads, only dumb ads.

flyers... efective for lawns mostly but very tacky i run a 9% return on this

newspaper... great for patio/paver work return unknown

internet.... great for everything, cannot go wrong. my site runs an average of 700-900 uniquie hits a month return unknown

postcards..... poor at best 1% return

sign on your truck, state licence, insurance, pay taxes, commercial tags, a store front for customers too see, priceless........ they walk through the door
Reply With Quote
  #7  
Old 11-17-2009, 08:51 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

Quote:
Originally Posted by Warner Landscape & Patio View Post
sign on your truck, state licence, insurance, pay taxes, commercial tags, a store front for customers too see, priceless........ they walk through the door
Your experience is basically mine, the last comment however hits home, I am shocked at how many calls we get from vehicles following us, parked in a lot and at the customers, it's in my business the #1 marketing tool so I went full out.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #8  
Old 11-17-2009, 09:29 PM
Yard Elements Yard Elements is offline
Senior Member
 
Join Date: Aug 2009
Posts: 175
Rep Power: 5
Yard Elements is on a distinguished road
Wink

Quote:
Originally Posted by BREEZE2009 View Post
Befriending the customer is bad!

I get stuck on the phone talking about LIFE instead of the money they owe me, eventually they start using me and saying things like they have already paid one of my workers money so they don't owe me anything, when I'm the only friggen worker!

I'm almost happy I lost several customers due to grass barely growing, it makes my life less stressful, but for a price!

I hate speaking with customers, hate hate hate!

Sometimes you give obvious hints that you need to GO, but they ignore them.

1. I left my phone in the truck, I'm expecting a call (doesn't work)

2. I have to get to a property in 5 minutes (doesn't work)

3. I have a lot to do today, I really have to finish (doesn't work)

This one customer is really slow or something.


Once you get friendly, you are LOSING.

Be blunt & aggressive ALWAYS.

Next year I'm putting on my game face, no more smiling!

I have customers calling me just to chat!
Most of what you are saying goes against everything I do.

I always try to smile and be friendly if your cutomers are calling you just to chat that's a little weird. But OK if they pay. Becasue of my attitude and professionalism I am still making just as much as I do in summer and have picked up some high end homes. The kind that take three hours just to blow the grounds.

Just thought that I would give this a touch because word of mouth is by far the best type of advertisement. I feel if your customers want to chat chat with em. Don't be there "Friends" just friendly they will tell there "friends"

But every one is different
Reply With Quote
  #9  
Old 11-17-2009, 09:38 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

Quote:
Originally Posted by Yard Elements View Post
Most of what you are saying goes against everything I do.

I always try to smile and be friendly if your cutomers are calling you just to chat that's a little weird. But OK if they pay. Becasue of my attitude and professionalism I am still making just as much as I do in summer and have picked up some high end homes. The kind that take three hours just to blow the grounds.

Just thought that I would give this a touch because word of mouth is by far the best type of advertisement. I feel if your customers want to chat chat with em. Don't be there "Friends" just friendly they will tell there "friends"

But every one is different
And I agree 110%, if you cant befriend your customer...well you might want to rethink your goals, they sign your paycheck bud, don't forget that.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #10  
Old 11-18-2009, 09:15 AM
turfmaster's Avatar
turfmaster turfmaster is offline
Senior Member
 
Join Date: Apr 2009
Location: Midwest
Posts: 366
Rep Power: 6
turfmaster is on a distinguished road
Default

Quote:
Originally Posted by picframer View Post
And I agree 110%, if you cant befriend your customer...well you might want to rethink your goals, they sign your paycheck bud, don't forget that.
I agree as well. A lot of success in any business (especially service businesses)
are a result of your salesmanship and relationship with the client.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
New Print add that worked for me... TJ930 Lawn Care Marketing & Post your marketing material for review! 7 04-06-2011 04:08 AM
Basic flyer that worked Steve Lawn Care Marketing & Post your marketing material for review! 1 06-28-2007 05:54 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Pressure Washing...
WesleySnips
Today 06:13 PM
Today 06:13 PM
by WesleySnips
0 1
Mow and leaf cleanup bid
SGL1
07-29-2014 07:28 PM
Today 06:04 PM
by jrs.landscaping
22 277
Echo Edger 'Neutral'
WesleySnips
07-25-2014 05:28 PM
Today 05:58 PM
by WesleySnips
5 198
trimming back shrubs
WesleySnips
Today 06:14 AM
Today 01:08 PM
by WesleySnips
3 61
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Today 12:51 PM
by Steve
85 4,856
Late charge
Simon Abousaada
Yesterday 07:23 PM
Today 12:41 PM
by Steve
2 68
Building credit
Matther777
07-27-2014 05:20 PM
Today 12:36 PM
by Steve
12 269
Need input on a bid
phlawncare
07-28-2014 08:51 PM
Today 05:08 AM
by kslawn
7 205
New from Texas
Livingston Lawn Care
07-25-2014 11:17 AM
Yesterday 01:03 PM
by Steve
5 213
Single tree, mow customer
WesleySnips
06-27-2014 10:12 AM
Yesterday 12:31 PM
by Steve
17 744
Formulas Used
BaileynSamsMum
07-29-2014 06:40 AM
Yesterday 12:19 PM
by Steve
3 143
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
Yesterday 06:29 AM
by kslawn
5 185
Will summer ever come
ExtremeLawncareServices
07-29-2014 08:27 AM
07-29-2014 08:29 PM
by SGL1
5 140
From Concord NC
SouthernRootsLawnCare
07-26-2014 02:34 PM
07-29-2014 02:28 PM
by Steve
3 142
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
07-29-2014 02:28 PM
by Steve
4 198
Left handed edging with...
SGL1
07-23-2014 08:59 PM
07-28-2014 07:39 AM
by SGL1
15 384
Echo PE 266 edger
stevef1201
07-01-2014 01:28 PM
07-27-2014 10:14 PM
by WesleySnips
5 392
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
07-27-2014 08:16 AM
by Just for Cuts
7 233
need some help geting...
dalvan0
07-13-2014 09:28 PM
07-26-2014 04:39 PM
by BLC7
7 382
new trailer help
mattthelawnguy
07-11-2014 08:21 PM
07-25-2014 06:31 PM
by mattthelawnguy
13 580
You know it;s gonna be a...
stevef1201
07-25-2014 08:50 AM
07-25-2014 01:34 PM
by Steve
1 141
Customer letters
kslawn
07-23-2014 06:17 AM
07-25-2014 01:20 PM
by Steve
5 270
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
07-24-2014 07:09 PM
by SGL1
29 1,353
Need help determining...
Jbss861
07-20-2014 02:33 PM
07-24-2014 01:11 PM
by Steve
13 457
Should I ?
googus
07-22-2014 04:06 PM
07-24-2014 12:10 PM
by Steve
4 292
My First Apartment...
SSLCtn
05-26-2014 10:17 PM
07-24-2014 06:46 AM
by kslawn
15 973
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
07-24-2014 06:38 AM
by kslawn
3 270
Selling lawns like...
eastsidelandcare
07-17-2014 03:51 PM
07-24-2014 06:28 AM
by kslawn
3 329
Scag new "Eliminator"......
ExtremeLawncareServices
07-20-2014 10:45 AM
07-23-2014 05:37 PM
by Just for Cuts
9 388
need professional advice...
Fiddlers_green
07-20-2014 07:21 PM
07-23-2014 12:42 PM
by Steve
3 270
new to me box truck
jrayb39667
03-06-2014 10:20 PM
07-23-2014 12:40 PM
by Steve
15 1,501
Lawn Service back in...
LawnCareMan280
07-18-2014 09:00 PM
07-23-2014 11:48 AM
by Steve
4 301
Overspray?
stevef1201
07-21-2014 04:20 PM
07-23-2014 11:39 AM
by Steve
3 209
Hello Everyone! Newbie...
SLKlawn
07-17-2014 06:22 PM
07-22-2014 01:53 PM
by Steve
6 352
Proper height for lawn
rob lederhilger
05-26-2014 08:01 AM
07-21-2014 02:53 PM
by LawnDoctor
9 719
Blade sharpener
Just for Cuts
07-04-2014 12:31 PM
07-21-2014 01:48 PM
by Steve
9 584
What's my business worth?
Chaz
07-16-2014 01:35 PM
07-21-2014 01:45 PM
by Steve
4 363
1.5 Acre Jungle
WesleySnips
07-15-2014 05:57 PM
07-20-2014 11:31 AM
by ExtremeLawncareServices
21 713
Gopher schedule software
Ray
07-18-2014 04:13 PM
07-18-2014 04:13 PM
by Ray
0 260
2006 Chevy fuel pump...
KevinsLawns
07-17-2014 08:39 PM
07-18-2014 11:51 AM
by Steve
1 250
Halfway point of year!
Steve
07-01-2014 12:08 PM
07-18-2014 11:38 AM
by Steve
14 816
I got told to leave and...
gwilson98
06-16-2014 02:07 PM
07-17-2014 11:43 AM
by Steve
16 1,132
Hey guys this is the...
prmenter@gmail.com
07-07-2014 08:23 PM
07-16-2014 08:10 PM
by ExtremeLawncareServices
28 871
Mowing the hills
prmenter@gmail.com
07-08-2014 12:22 PM
07-16-2014 05:00 PM
by Just for Cuts
18 789
Say Hello !!!
Steve
03-19-2007 11:18 AM
07-15-2014 05:38 PM
by icon2000
1,184 321,942
Classified Ad Template...
bcfb
06-05-2013 02:40 AM
07-15-2014 11:16 AM
by Steve
15 3,812
Husqvarna pz 60
CDLAWNCARE
07-06-2014 06:50 PM
07-15-2014 08:53 AM
by kslawn
10 534
Lowballers
Chaz
07-11-2014 03:55 PM
07-14-2014 12:27 PM
by Steve
5 435
My new side job
Sprinkler Buddy
05-10-2014 05:23 AM
07-14-2014 12:15 PM
by Steve
10 885
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
07-13-2014 10:36 PM
by GoGreenerKS
10 629
» Popular Tags
4wd advertisement article marketing auger bid butterfly gardens charge christmas lighting christmas light service courtesy call customers decorating estimate exmark ferris first truck fundraiser gopherhaul grass gravely hills holiday holiday decorating holiday lighting how much to charge introduction john deere quik trac lawn lawn care lawn care business book lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website leaf lighting marketing monthly mow mulch mulch price new buisness new mower organize outdoor environments payment podcast property management company pto reo scag schedule scripts seo snow starting a business starting a lawn care business start up lawn care business steve stihl theft toro toro grand stand trailer trimmer rack walker winter winter services zero turn
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 06:40 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 06:40 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy