Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Fired....


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 09-10-2009, 06:36 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default Fired....

I'm so friggen angry right now. Just got off the phone with a client, calling to receive payment.

This customer was one of my favorites, always paid on time, good people.

When he hired me, he said that the PREVIOUS guy he hired trimmed his hedges & weeded his garden for free, without ever really asking.

So I said, if I ever have the time I'll see what I can do.

So the pay from him was great, so I figured I can whiz by every now & then & clean out his garden (4 times now).

The last time, I did 3/4 of the garden because I didn't have the time.

ON THE PHONE he basically bashed my service & hung up.

I called him back & yelled at him for 30 minutes, explaining that I did the jobs from the goodness of my heart, & he shouldn't expect free EVER!!!

He didn't understand because he was of a certain religion.. you know...

ANYWAY, he owes me $15.00 for a small job I did for him. And he said if I'm willing to go for a lousy $15.00 to go pick it up.

I don't care for $15.00, but I'm gonna go there right now & take what's mine.


LESSON LEARNED, customers are bipolar.


I'm so pissed. I'm getting rid of 4 clients already that suck, & this guy was one of my good ones... -5 clients.

B.S........!!!!!!!!!!

I told him to go back to the guy he hired before me, if he's still in business that is! Can't be that good if he got canned too.

I need a new method of payment, but every option sucks. And contracts won't do jack all for the people here.

Worst month ever, haven't received ANY payments, just silly complaints.



Customer: You haven't even cut my grass for 2 months!

Scott: Don't f'ing say that sh*t, I've been there every friggen week.

Customer: Well the grass didn't need to be cut, it's not growing.

Scott: So don't mix your grass not growing with ME NOT SHOWING UP YOU PRICK!

... I'm going to get my $15.00, I'll post back when I get home!

I feel like an angry Mr. T right now...
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 09-10-2009, 07:41 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,017
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
I am sorry about all that happening.

It makes me think of the saying, no good deed goes unpunished.

I wonder if ultimately it's just a flat out bad idea to do anything for free. The customer will get used to it and expect it.

What's your view on all this?

Is there a lesson to be learned?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 09-10-2009, 08:15 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

When you took over this job did you and the client talk about their expectations? Personally I think this is something we should all do, how else can we be measured......
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #4  
Old 09-10-2009, 08:21 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,017
Rep Power: 10
Steve has disabled reputation
Default

Quote:
When you took over this job did you and the client talk about their expectations? Personally I think this is something we should all do, how else can we be measured......
How would you suggest bringing something like this up and what should be focused on? How is it best to handle such a situation?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 09-10-2009, 08:41 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
How would you suggest bringing something like this up and what should be focused on? How is it best to handle such a situation?
I dunno and I am not preaching to anyone, I know how I have handled situations like this, generally it works out, I don't like to burn bridges and I never loose my cool in front of a client, that has taken years to get here.

I would simply say Mr. Jones, we seem to have an issue, could I trouble you to come over and come to a resolve? Emails and telephone are not the way to do this, it's a way for clients to hide and you can tell from body language how things are going.

In person I would simply state, I really appreciate your business and you are one of my best paying customers. Perhaps we mis understood each other and what your expectations are, I am a small company and as such need to be paid, you are a valued customer and you have expectations as you what you want done. Let's take a walk around your property and talk about what I can do for what I charge and what you feel should be done so that we can agree and move on.

I would bet 70% of the time, I will spy something we can do and say, for example, those gutters look like they could use a cleaning, if you are ever interested I would be hapy to give you a quote. You see clients are looking for value, we offer value added services, some more than others.

The worst thing we can do is loose it, no one wins and I like to think the majority of people out there are reasonable.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #6  
Old 09-10-2009, 09:08 PM
lawncrafter56 lawncrafter56 is offline
Senior Member
 
Join Date: Apr 2009
Location: Ia.
Posts: 159
Rep Power: 6
lawncrafter56 is on a distinguished road
Default

I feel Andy nails it down hard and on only one occasion I have fielded a complaint the same way, the customer took several months to come back and was eager.

Scott, I really think this guy could still be your best client and perhaps even better. $$$$$$$$$$$$$$$$$$$$$$$$
Reply With Quote
  #7  
Old 09-10-2009, 10:13 PM
All Terrian landscaping's Avatar
All Terrian landscaping All Terrian landscaping is offline
Junior Member
 
Join Date: Sep 2009
Location: Wisconsin
Age: 23
Posts: 12
Rep Power: 6
All Terrian landscaping is on a distinguished road
Default

I know it aint the same scenairo... then agian it kinda is, Last year I plowed for my old mans bowling alley using THERE truck.... remeber that theres, not mine, wel when we got a big storm of the year i got a call from a buddy of mine who was stuck in his drive,

So after i got most of the bowling alley done i went to my friends house to plow the 14 inches off of his driveway, after taking a hour there he said thanks an left.. no handshake... no pay.

I wasnt that upset about the pay seeing that i was using works truck, and works gas but what he did next really made me upset


Everytime it would snow he would call me hey come plow my drive, hey come plow my drive, and i would tell him im at work ill come when im done, or hey im with my girl, ill come when im done, but he would continue to text and call me untill i would finnaly show up, and drop my blade the most i counted was 15 calls and 30 meassgaes in one hour...


Point of story- doing something nice once, ok.....something nice twice, good for you..... but over and over agian, gona end up being priceless
Reply With Quote
  #8  
Old 09-11-2009, 12:14 AM
SuperiorPower
Guest
 
Posts: n/a
Default

Quote:
Originally Posted by picframer View Post
I dunno and I am not preaching to anyone, I know how I have handled situations like this, generally it works out, I don't like to burn bridges and I never loose my cool in front of a client, that has taken years to get here.

I would simply say Mr. Jones, we seem to have an issue, could I trouble you to come over and come to a resolve? Emails and telephone are not the way to do this, it's a way for clients to hide and you can tell from body language how things are going.

In person I would simply state, I really appreciate your business and you are one of my best paying customers. Perhaps we mis understood each other and what your expectations are, I am a small company and as such need to be paid, you are a valued customer and you have expectations as you what you want done. Let's take a walk around your property and talk about what I can do for what I charge and what you feel should be done so that we can agree and move on.

I would bet 70% of the time, I will spy something we can do and say, for example, those gutters look like they could use a cleaning, if you are ever interested I would be hapy to give you a quote. You see clients are looking for value, we offer value added services, some more than others.

The worst thing we can do is loose it, no one wins and I like to think the majority of people out there are reasonable.
I agree completely....

Working in law enforcement taught me to not loose my cool just because someone was being stupid.... Stay in control and you are on control....
Reply With Quote
  #9  
Old 09-11-2009, 10:26 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Talking

I didn't necessarily lose my control, yes & no perhaps.

The guy didn't let me speak while we were on the phone. He just kept shouting & saying all sorts of crap. So all I could do was say LISTEN LISTEN LISTEN LISTEN. So after he trashed my company, accusing me of making promises to him to do all sorts of things for him & not keeping my promise. I NEVER PROMISED.

So whatever, he can get his neighbor to cut his grass for all I care.

I went to his house yesterday & his wife gave me the money.

______

GOOD NEWS.

Got in touch with my other customer who sells homes, turns out he has TONS of work for me. Many properties to maintenance.

He's building a team of guys in all sorts of trades & I'll be the lawn guy LOL.

I got another customer of mine a job, he does floors & all sorts of stuff, so WOOO!

Now I gotta make flyers to give to my customer so he can advertise my service to his customers.

Next summer man... OUCH! I'll be booked baby!

I'm gonna get a F150 with an enclosed trailer, makes my life a lot easier!
Reply With Quote
  #10  
Old 09-11-2009, 10:29 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

OH AND!!!

The customer who's getting me more work, I was going around collecting payment.

I stopped by his place, & he asked me to come in for a beer.

Now that's a customer I like!

I told him next time I'll bring the beer, LOL!


Life is good!
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Please Help, Being Forced 1099 Or Fired? Jason2679302 General Talk 10 08-04-2009 02:34 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Starting a legit...
Hard-Body lawn & garden
Yesterday 08:19 PM
Today 08:12 PM
by Hard-Body lawn & garden
7 119
Crunch time 2015!
Chilehead
01-29-2015 08:57 PM
Today 07:11 PM
by Chilehead
9 863
Small dovetail truck...
ExtremeLawncareServices
Yesterday 07:47 PM
Today 07:10 PM
by ExtremeLawncareServices
3 76
Finally!
SGL1
02-22-2015 09:46 PM
Today 07:07 PM
by SGL1
22 619
Distant measuring wheel
CurbAppeal1
Today 01:34 PM
Today 04:40 PM
by Bradcook21
3 41
Ground Guys
Pattersonllc
Yesterday 07:49 PM
Today 04:37 PM
by avetslawncare
4 99
Opinions on truck wrap
Trupro
02-28-2015 04:21 PM
Today 03:47 PM
by Trupro
20 419
Employee Training...
Trupro
Today 10:46 AM
Today 03:41 PM
by Trupro
2 35
How do YOU charge your...
Hard-Body lawn & garden
03-02-2015 09:28 PM
Today 03:33 PM
by Steve
4 145
Front page google...
CurbAppeal1
Yesterday 06:04 PM
Today 03:03 PM
by Steve
5 81
Doug With Blades Of...
BladesofSteel
03-03-2015 08:40 PM
Today 02:38 PM
by Steve
3 78
Am I growing too fast?
Mattcrump
08-04-2011 11:54 PM
Today 01:57 PM
by jhinton
12 5,291
Looking for royalty free...
Trupro
Today 10:50 AM
Today 01:48 PM
by Trupro
3 50
New Website
brian'slawncare
03-01-2015 06:35 PM
Today 10:48 AM
by Trupro
9 201
Beginner Mistakes:...
Steve
01-31-2007 12:45 PM
Yesterday 07:33 PM
by CurbAppeal1
25 7,780
taking first steps...
sizemorelawncare
11-10-2014 08:24 PM
Yesterday 06:47 PM
by BladesofSteel
14 2,020
hoa bid
Bradcook21
Yesterday 07:12 AM
Yesterday 04:49 PM
by Steve
2 96
Incentives for potential...
rmccutchan
02-02-2015 12:09 AM
Yesterday 04:06 PM
by Steve
13 907
Kawasaki Control Assembly
rsanchez1203
03-03-2015 04:21 PM
Yesterday 04:04 PM
by Steve
10 181
All NEW BRASS Black Rain...
BlackRain75
03-03-2015 10:07 PM
Yesterday 02:33 PM
by Sprinkler Buddy
1 64
Moss in grass in the...
tk4454
05-17-2013 12:19 AM
Yesterday 09:08 AM
by Moki
4 1,616
Jesse with Curb Appeal...
CurbAppeal1
03-03-2015 01:44 PM
03-03-2015 06:48 PM
by CurbAppeal1
12 165
New guy from Columbia, SC
holymoly
03-03-2015 05:27 PM
03-03-2015 06:10 PM
by Steve
1 57
Diesel conversion?
Just for Cuts
03-02-2015 10:59 AM
03-03-2015 06:08 PM
by Just for Cuts
4 128
stubbon people
Bradcook21
02-16-2015 04:25 PM
03-03-2015 05:56 PM
by Steve
45 1,552
What's include in a bid?
ppl
03-02-2015 01:19 PM
03-03-2015 05:53 PM
by Steve
9 231
New Lawn Care Business
S&Z Lawncare
03-02-2015 04:13 PM
03-03-2015 05:39 PM
by Steve
3 138
My Newborn son
avetslawncare
02-27-2015 01:07 PM
03-03-2015 05:23 PM
by joshlawncare
7 185
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
03-03-2015 02:50 PM
by ExtremeLawncareServices
14 2,063
rock salt
Bradcook21
02-24-2015 11:17 AM
03-03-2015 01:26 PM
by jrs.landscaping
30 698
tips on creating a...
BLAZIER-1991
01-08-2015 07:22 PM
03-03-2015 10:38 AM
by brian'slawncare
9 832
pros and cons on...
Wolf4dk
03-02-2015 12:26 AM
03-02-2015 10:14 PM
by ExtremeLawncareServices
6 161
price for snow clearing?
Bradcook21
02-25-2015 09:11 PM
03-02-2015 08:32 PM
by Bradcook21
7 312
Ugliest lawn contest
Steve
02-23-2015 04:17 PM
03-02-2015 04:57 PM
by Steve
5 391
Hi from the beautiful...
nwgirl
02-07-2015 06:01 AM
03-02-2015 04:45 PM
by Steve
5 680
Online Estimator
acrajchel
03-01-2015 05:58 PM
03-02-2015 03:50 PM
by Steve
3 148
How to obtain more...
winkie61
02-17-2015 08:31 AM
03-02-2015 11:05 AM
by nwgirl
4 618
I'm Back With The Best...
aduttonater
02-21-2015 01:41 AM
03-02-2015 10:44 AM
by ExtremeLawncareServices
16 705
How to sell annual...
GroPro
02-17-2015 12:31 PM
03-01-2015 01:46 PM
by Chilehead
8 655
Facebook
element009
03-23-2011 09:36 AM
02-27-2015 11:37 AM
by ExtremeLawncareServices
52 11,908
Blade sharpener
Just for Cuts
07-04-2014 01:31 PM
02-26-2015 03:43 PM
by Mr. Mow
15 1,822
viking cyclon.
uppercut
01-29-2015 09:12 PM
02-26-2015 02:54 PM
by Steve
5 569
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 01:06 AM
02-26-2015 02:41 PM
by Steve
1 174
Another website update
Chilehead
02-26-2015 11:24 AM
02-26-2015 12:46 PM
by Just for Cuts
3 165
New Lawn Care Service...
rlclawncare123
02-26-2015 12:49 AM
02-26-2015 02:24 AM
by ExtremeLawncareServices
1 194
leaf removal.. mulching...
facework84
08-05-2011 03:26 PM
02-25-2015 08:07 PM
by Steve
5 2,857
How many customers?
SC93
02-25-2015 12:40 AM
02-25-2015 04:59 PM
by SC93
5 304
Irrigation...
charlieallen
02-24-2015 01:16 PM
02-25-2015 02:58 PM
by Steve
6 286
use a small business...
BLAZIER-1991
12-25-2014 12:21 AM
02-25-2015 12:46 AM
by SC93
33 2,929
honest opinion please
uppercut
02-17-2015 02:30 AM
02-24-2015 07:12 PM
by homey
10 742
» Popular Tags
2wd 4wd apartment complex bark blades blowout bob villa collections commercial curb appeal services demonstration edging employee problems facebook first truck flyers free advertising gopherhaul grass gravely growing a lawn care business hardscapes hills hiring how to hydraulic landscape landscape services landscaping training lawn aeration lawn care lawn care busines plan lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website marketing more customers business mr dave new business new mower ordinance past due patio install per hour charge podcast profit on employee push versus ride running a business scag v-ride scripts search engine optimization sell the vision seo shreaded small engine repair sq ft sulky tractor auger trailer mate pro trimmer rack truck new used landscape walk behind web design website won't return wood wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 10:30 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 10:30 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy