Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

I think I lost a sale today ...


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 08-25-2009, 02:11 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,401
Rep Power: 7
mark123 is on a distinguished road
Default I think I lost a sale today ...

... and it felt ok.

I had a lady call me twice yesterday so I went to her house today to measure the lawn and give her a price. She had two guys from the local mission working at her house (that should have been my clue to just leave, lol). The short fellow kept starting conversations in the middle.
This is the first thing he said to me:
Quote:
Yeah, they're playing across from the mission on Thursday
Quote:
We put a new floor in his house and I didn't get paid.


The job came to $50 plus tax for a weekly mowing.

She came out with sauce on her nose (yes, her nose) and said the last guy did it for $40. I told her that she should probably stick with him then. That caused the tall worker to crack up, he knew she was not going to let me go without a haggling session.

I then told her that price is specifically for weekly mowing only. She said "Oh, I only need it cut every 3 weeks. I also don't want to pay tax." I told her that nobody wants to pay taxes but we all do it and the best I could do would be cut every other week for $65.

She really shouldn't call an insured and licensed professional if she only wants hack work. The little boy across the street would probably do it for $15. lol She's also a business owner (restaurant owner which may or may not explain the sauce, lol) so she should understand the difference.

It did feel good to stick to my price and not give an inch. I'll bet she calls me tomorrow with more haggling.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 08-25-2009, 06:39 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

Lawn care business tipsLawn Care Business Book
Good for you bud, stick to your guns as there are more fish in the sea.

Personally, and I seem to run into this quite a bit, if a person haggles over paying tax, my reply is quite simple and always the same "I personally am quite thankful for all of the social systems we have free access to, these come at a cost, my company never has and never will support the underground economy and I wish you well" I walk even if they state ok I will pay, or if they email me later or call, I will not go back. Perhaps this is too harsh but it's the way I run things.

As for price we have been very fortunate, we still have a ton of work ahead of us, if someone doesn't like our prices I walk, they are not up for negotiation, I am not the cheapest but I don't think we are the most expensive, I will put any of the crews up against any company, they do good work.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #3  
Old 08-26-2009, 06:21 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,218
Rep Power: 10
Steve has disabled reputation
Default

This got me thinking. You said she owns a restaurant. Do you know which one it is? Have you been by it or eaten there? I would be interested in knowing if the place is well kept and how the prices are. And then compare that to her behavior.

LOL then one day you should eat there and then try to haggle with her on price and tell her you don't want to pay tax LOL
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 08-26-2009, 06:31 AM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,401
Rep Power: 7
mark123 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
This got me thinking. You said she owns a restaurant. Do you know which one it is? Have you been by it or eaten there? I would be interested in knowing if the place is well kept and how the prices are. And then compare that to her behavior.
Well, she had a really fine restaurant many, many years ago but it got shut down because of some illegal activity that had nothing to do with food and now I guess she just vends from a nasty van at fairs and carnivals. The van was in the yard and it was gross. I don't think I'd ever eat anything from it.

Quote:
Originally Posted by Steve View Post
LOL then one day you should eat there and then try to haggle with her on price and tell her you don't want to pay tax LOL
I was honestly thinking about that. LOL!
Reply With Quote
  #5  
Old 08-26-2009, 07:55 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,218
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I was honestly thinking about that. LOL!
Wouldnt that be a riot! HAHAHHAHA Have someone video tape it too hahahahaha.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 04-08-2010, 09:56 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,401
Rep Power: 7
mark123 is on a distinguished road
Default

I was mowing at my church today and guess who pulls in the parking lot? This same lady. She rolls down her window and motions me over. *sigh*

I go talk to her and she asks if I could give her a price. I told her "I gave you a price last year."

"Oh, yeah. $50. Will you still do it for that?", she asked.

"Only if it's weekly."

"No, every other week," she demands.

"That's $65." was my reply.

"OK, you do it every other week for $50, OK?" (she says OK a lot)

I said, "Have a nice day" as I returned to my mower and watched her leave.


Why would she pretend to not remember me? Is that weird? I should have just told her my prices went up and $65 was for the weekly mowing and she didn't want to hear the bi-weekly price.
Reply With Quote
  #7  
Old 04-08-2010, 10:08 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

LOL, people can be funny!

Speaking of communication problems between our potential clients...

I got a customer yesterday who I just CANT understand.

He called my phone & my assistant answered. Before I called back, my assistant says, "I had NO idea what he said, but I told him you will call him back".

So I call & this is what I hear;

"I need for the lawn is hfusbcfudb lawn, ok? I want for sbhfbsubd you come tomorrow, I have a lawn, today"

Scott: "What is your address, I'm on my way"

LOL, didn't get any better in person.

So I basically said, "Communication is key towards our services keeping YOU satisfied, & I cannot understand a damn word you say! I am patient, so lets go over this again, because I really like your property & I believe I can make your lawn look better than the last guy did"

The lawn was scalped man...


Then he says, "I want to hire you, but we both have to talk to my wife, you know how it is"

lmao
Reply With Quote
  #8  
Old 04-08-2010, 10:32 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,401
Rep Power: 7
mark123 is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post
... "I need for the lawn is hfusbcfudb lawn, ok? I want for sbhfbsubd you come tomorrow, I have a lawn, today" ...
LOL! That's poetry.
Reply With Quote
  #9  
Old 04-09-2010, 05:55 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,218
Rep Power: 10
Steve has disabled reputation
Default

It reminds me of Don Vito.

__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 04-09-2010, 05:58 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
It reminds me of Don Vito.

LOL! Hahahaha!!!

I don't like it when customers assume I can understand gibberish.


Which makes me think of something NEW to send to them.

A checklist of ALL my services & prices beside them.

They check off what they want done throughout the season, & pay per month accordingly. Neato! LOL

They'd submit this sheet before the mowing season begins, and leave enough time for spring work.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Lost joshr1371 Introduce Yourself 1 07-02-2009 04:13 AM
Lost Information footerlou Gopher Software Support Archived Question & Answers - Read Only 1 08-02-2007 03:35 PM
Job awarded then lost KimKriel General Talk 5 04-07-2007 05:15 PM
Lost SubText Steve Gopher Software Support Archived Question & Answers - Read Only 1 03-27-2007 07:40 PM
Lost a sale tiedeman Lawn Maintenance / Lawn Renovation 2 02-19-2007 01:42 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Buy a good company at a...
Steve
03-12-2011 06:38 AM
Today 08:22 PM
by WesleySnips
1 1,647
Mow and leaf cleanup bid
SGL1
07-29-2014 07:28 PM
Today 07:14 PM
by SGL1
23 292
Pressure Washing...
WesleySnips
Today 06:13 PM
Today 06:13 PM
by WesleySnips
0 12
Echo Edger 'Neutral'
WesleySnips
07-25-2014 05:28 PM
Today 05:58 PM
by WesleySnips
5 207
trimming back shrubs
WesleySnips
Today 06:14 AM
Today 01:08 PM
by WesleySnips
3 63
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Today 12:51 PM
by Steve
85 4,861
Late charge
Simon Abousaada
Yesterday 07:23 PM
Today 12:41 PM
by Steve
2 71
Building credit
Matther777
07-27-2014 05:20 PM
Today 12:36 PM
by Steve
12 271
Need input on a bid
phlawncare
07-28-2014 08:51 PM
Today 05:08 AM
by kslawn
7 206
New from Texas
Livingston Lawn Care
07-25-2014 11:17 AM
Yesterday 01:03 PM
by Steve
5 215
Single tree, mow customer
WesleySnips
06-27-2014 10:12 AM
Yesterday 12:31 PM
by Steve
17 747
Formulas Used
BaileynSamsMum
07-29-2014 06:40 AM
Yesterday 12:19 PM
by Steve
3 149
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
Yesterday 06:29 AM
by kslawn
5 185
Will summer ever come
ExtremeLawncareServices
07-29-2014 08:27 AM
07-29-2014 08:29 PM
by SGL1
5 141
From Concord NC
SouthernRootsLawnCare
07-26-2014 02:34 PM
07-29-2014 02:28 PM
by Steve
3 146
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
07-29-2014 02:28 PM
by Steve
4 199
Left handed edging with...
SGL1
07-23-2014 08:59 PM
07-28-2014 07:39 AM
by SGL1
15 384
Echo PE 266 edger
stevef1201
07-01-2014 01:28 PM
07-27-2014 10:14 PM
by WesleySnips
5 394
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
07-27-2014 08:16 AM
by Just for Cuts
7 235
need some help geting...
dalvan0
07-13-2014 09:28 PM
07-26-2014 04:39 PM
by BLC7
7 383
new trailer help
mattthelawnguy
07-11-2014 08:21 PM
07-25-2014 06:31 PM
by mattthelawnguy
13 583
You know it;s gonna be a...
stevef1201
07-25-2014 08:50 AM
07-25-2014 01:34 PM
by Steve
1 144
Customer letters
kslawn
07-23-2014 06:17 AM
07-25-2014 01:20 PM
by Steve
5 271
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
07-24-2014 07:09 PM
by SGL1
29 1,355
Need help determining...
Jbss861
07-20-2014 02:33 PM
07-24-2014 01:11 PM
by Steve
13 460
Should I ?
googus
07-22-2014 04:06 PM
07-24-2014 12:10 PM
by Steve
4 292
My First Apartment...
SSLCtn
05-26-2014 10:17 PM
07-24-2014 06:46 AM
by kslawn
15 979
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
07-24-2014 06:38 AM
by kslawn
3 272
Selling lawns like...
eastsidelandcare
07-17-2014 03:51 PM
07-24-2014 06:28 AM
by kslawn
3 332
Scag new "Eliminator"......
ExtremeLawncareServices
07-20-2014 10:45 AM
07-23-2014 05:37 PM
by Just for Cuts
9 390
need professional advice...
Fiddlers_green
07-20-2014 07:21 PM
07-23-2014 12:42 PM
by Steve
3 275
new to me box truck
jrayb39667
03-06-2014 10:20 PM
07-23-2014 12:40 PM
by Steve
15 1,503
Lawn Service back in...
LawnCareMan280
07-18-2014 09:00 PM
07-23-2014 11:48 AM
by Steve
4 302
Overspray?
stevef1201
07-21-2014 04:20 PM
07-23-2014 11:39 AM
by Steve
3 210
Hello Everyone! Newbie...
SLKlawn
07-17-2014 06:22 PM
07-22-2014 01:53 PM
by Steve
6 355
Proper height for lawn
rob lederhilger
05-26-2014 08:01 AM
07-21-2014 02:53 PM
by LawnDoctor
9 723
Blade sharpener
Just for Cuts
07-04-2014 12:31 PM
07-21-2014 01:48 PM
by Steve
9 584
What's my business worth?
Chaz
07-16-2014 01:35 PM
07-21-2014 01:45 PM
by Steve
4 366
1.5 Acre Jungle
WesleySnips
07-15-2014 05:57 PM
07-20-2014 11:31 AM
by ExtremeLawncareServices
21 713
Gopher schedule software
Ray
07-18-2014 04:13 PM
07-18-2014 04:13 PM
by Ray
0 262
2006 Chevy fuel pump...
KevinsLawns
07-17-2014 08:39 PM
07-18-2014 11:51 AM
by Steve
1 252
Halfway point of year!
Steve
07-01-2014 12:08 PM
07-18-2014 11:38 AM
by Steve
14 819
I got told to leave and...
gwilson98
06-16-2014 02:07 PM
07-17-2014 11:43 AM
by Steve
16 1,135
Hey guys this is the...
prmenter@gmail.com
07-07-2014 08:23 PM
07-16-2014 08:10 PM
by ExtremeLawncareServices
28 873
Mowing the hills
prmenter@gmail.com
07-08-2014 12:22 PM
07-16-2014 05:00 PM
by Just for Cuts
18 792
Say Hello !!!
Steve
03-19-2007 11:18 AM
07-15-2014 05:38 PM
by icon2000
1,184 322,005
Classified Ad Template...
bcfb
06-05-2013 02:40 AM
07-15-2014 11:16 AM
by Steve
15 3,819
Husqvarna pz 60
CDLAWNCARE
07-06-2014 06:50 PM
07-15-2014 08:53 AM
by kslawn
10 534
Lowballers
Chaz
07-11-2014 03:55 PM
07-14-2014 12:27 PM
by Steve
5 438
My new side job
Sprinkler Buddy
05-10-2014 05:23 AM
07-14-2014 12:15 PM
by Steve
10 886
» Popular Tags
4wd advertisement article marketing auger bid butterfly gardens charge christmas lighting christmas light service courtesy call customers decorating estimate exmark ferris first truck fundraiser gopherhaul grass gravely hills holiday holiday decorating holiday lighting how much to charge introduction john deere quik trac lawn lawn care lawn care business book lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website leaf lighting marketing monthly mow mulch mulch price new buisness new mower organize outdoor environments payment podcast property management company pto reo scag schedule scripts seo snow starting a business starting a lawn care business start up lawn care business steve stihl theft toro toro grand stand trailer trimmer rack walker winter winter services zero turn
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:47 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:47 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy