Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Introduce Yourself

Introduce Yourself Welcome all new forum members. Please introduce yourself and tell us about you. Tell us about your company. How did you get started? How long have you been in business? What do you do for fun? Don't be shy, say hello! It's fun and educational to interact on the forum!

Hello to All****Excellant Forum


Introduce Yourself

Welcome all new forum members. Please introduce yourself and tell us about you. Tell us about your company. How did you get started? How long have you been in business? What do you do for fun? Don't be shy, say hello! It's fun and educational to interact on the forum!
Reply
 
Thread Tools Search this Thread
  #1  
Old 08-17-2009, 10:27 PM
breslinnet breslinnet is offline
Junior Member
 
Join Date: Aug 2009
Location: NW Arkansas
Posts: 12
Rep Power: 8
breslinnet is on a distinguished road
Default Hello to All****Excellant Forum

Just a brief " Hello" as a new member to this forum. My name is Chris and am in NW Arkansas. Think I am actually looking to go full-time in landscaping and happened on this forum today. WOW!!! I have spent 4 hours on it already today, downloaded several resources to get a simple website online and am headed that way. Any serious suggestions from folks successful and established is appreciated. I have over a decade of experience in landscape/lawncare as well as 5 years in nursery and crop operations but most years ago. More recently; I have just taken a landscape project or 2 a summer as supplemental income BUT being laid off after 15 years has me considering landscape business fulltime and immediate or at least solid part-time. Enough for now****-Again Thanks and I look forward to this resource.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 08-17-2009, 11:14 PM
arthur712's Avatar
arthur712 arthur712 is offline
Artie
 
Join Date: Jun 2009
Location: Titusville FL
Age: 44
Posts: 736
Rep Power: 8
arthur712 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Welcome to the G forum Chris.

I say go for it!

You sound as you know what your doing.
__________________
Artie Crowley
www.marketingholders.com
sales@marketingholders.com
Reply With Quote
  #3  
Old 08-17-2009, 11:37 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 38,087
Rep Power: 10
Steve has disabled reputation
Default

Hi Chris,

Welcome to the forum. What kinds of things have you been doing to promote your lawn care business thus far?

In the past did you work with another company? Are you taking the skills you learned then and applying them now? How does it differ owning the business now compared to what you did in the past?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 08-18-2009, 05:29 PM
breslinnet breslinnet is offline
Junior Member
 
Join Date: Aug 2009
Location: NW Arkansas
Posts: 12
Rep Power: 8
breslinnet is on a distinguished road
Default

Thanks.

Steve, this is so new for me that I am just now trying to get this off the ground this late in the year to try to make a go of it and get my foot in the door for next.

Considerable Craigslist posting and door to door flyer marketing is the current marketing concentration for me. My hope is to stay small service landscaping and get the typical annual contracts not for the lawn mowing/maintenance but rather the yearly landscape maintenance i.e. trimming,mulching, bed prep and planting, leaf removal and then small scale install/renovations.

As far as other companies- they have always been family/friend owned so kinda grew up around it just as a 2nd nature. Never really saw it as a profit potential until recently. It is just good that I spent the last 12 years in business/finance to help me see that perspective and think of it that way.

If I can just merge the years of landscape and finance experience and turn them into a successful operation I would be happy.
Reply With Quote
  #5  
Old 08-19-2009, 05:21 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 38,087
Rep Power: 10
Steve has disabled reputation
Default

Quote:
It is just good that I spent the last 12 years in business/finance to help me see that perspective and think of it that way.
What kinds of things stand out as far as business lessons you have learned from those past 12 years?

I bet you have a bunch of lessons you could pass on to all of us.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 08-19-2009, 12:22 PM
breslinnet breslinnet is offline
Junior Member
 
Join Date: Aug 2009
Location: NW Arkansas
Posts: 12
Rep Power: 8
breslinnet is on a distinguished road
Default

Just random thoughts here related to business aspects:

1) 99.9% of the time the client/customer really is right- Even though this phrase i overused; it really is true and must always be kept in mind. The clients are the lifeblood of almost all sales/service businesses as without them- we are nothing. Pretty simple Right?? Wrong!! As a business owner/operator or even manager; we must strive everyday to maintain ourselves and our employees in this mindset. It is way too easy to get caught up in the immediate task or issue( especially when all is going wrong ) and either lose sight of the clients specific needs OR find ourselves at mental odds with them over a particular issue. So long as the thoughts are checked before expressed- all is well. Lose sight of client is always right and verbalize your mental attitude and you may find a "Thank You" card from your competition for the new referral you sent them.
The other.1% of the time is a small portin but indeed exists and usually is applicable in the event of collection issues. When it comes time to collecting on past due accounts or check/credit insufficiencies; you must be nice but FIRM and direct......if you intend to collect. Most of the time it is just an error or oversight and a simple but direct outline of corrective action will get you paid and even gain the respect of the client. However; if it passes the specified time then the outlined steps must be taken as you specified. Obviously, you need to prepare for the fact of losing a client if aggressive collections are required but again maybe the cost to constantly collect outweighs the potential profit in that case- enough said.

2) Second big thing is to just treat the clients the way you want to be treated or the way you would want someone to treat your family. Simple things that we all know and not necessarily worth the specifics of here.
Bottom line- from arrival to departure conduct yourself and provide your service as if you were doing it for the person most important to you.This attitude is actually referred to as the golden rule and is actually the golden rule of business as well.
Reply With Quote
  #7  
Old 08-19-2009, 08:48 PM
lawncrafter56 lawncrafter56 is offline
Senior Member
 
Join Date: Apr 2009
Location: Ia.
Posts: 159
Rep Power: 8
lawncrafter56 is on a distinguished road
Default

Excellent lesson in people skills!
Reply With Quote
  #8  
Old 08-20-2009, 03:21 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 38,087
Rep Power: 10
Steve has disabled reputation
Default

Quote:
99.9% of the time the client/customer really is right- Even though this phrase i overused; it really is true and must always be kept in mind.
Do you ever find there is a percentage of your customer base that will feel you out and see if they can get more from you by complaining? If so, in such situations, is it better to give more or to stand your ground?

Does giving in to customers added requests tend to bring more requests in the future?

What do you do when these start to eat up your time and you find yourself giving more and more time?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #9  
Old 08-20-2009, 02:36 PM
breslinnet breslinnet is offline
Junior Member
 
Join Date: Aug 2009
Location: NW Arkansas
Posts: 12
Rep Power: 8
breslinnet is on a distinguished road
Default

I guess maybe further clarifications are in order on the client always being right......
The client can still be right without the service provider being held hostage by excessive demands. The key in my mind is to create an acceptable expectation in your mind of what is allowable in terms of negotiations/callbacks/freebies and then convey for instance you allow 3 callback services a year as a part of the annual contract. Then define what a callback is. Maybe it means if the client finds an issue w/in 12 or 24 hours- say a missed section of trimming that you return free of charge OR give a discount at next service. Whatever the give/take is will be at your discretion as each situation is different and will affect your pocket differently. Regardless- know what your level is and educate the client as to what and when a free callback is and what determines a need for service between normally scheduled services. This probably is a paid call but maybe at a reduced rate- and advise your clients of all this in a rate/proposal sheet signed as acknowledgement of receipt even if you do not use annual paper contracts.
I think this covers how to increase/upsell services by the education of the client as to what and when a FREE service can be an expectation of theirs and when they should expect to be paying an added fee. By clarifying the boundaries upfront; the client should already know when they should be looking to spend that extra $$$
Reply With Quote
Reply

Bookmarks

Tags
lawn care customer

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
new guy in forum warrenlawncare Introduce Yourself 1 12-15-2008 09:30 PM
Hello All.. New to the Forum rsmorris Introduce Yourself 6 09-19-2008 08:53 AM
new forum EatingEmoKids General Talk 1 06-23-2008 02:18 AM
New to the forum... not to the biz though musician/lawnman Introduce Yourself 13 02-26-2008 05:49 PM
New to forum Larry's Lawns Starting a lawn care business. 3 01-20-2008 08:13 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Win a FREE website
BugmanGA
11-09-2016 05:14 PM
Yesterday 05:43 PM
by DLC123
9 460
DG or Angel Mix?
Jmoney
11-19-2016 12:02 AM
11-25-2016 12:43 PM
by Steve
4 222
Introductiion
carrie palmer
11-22-2016 06:45 AM
11-22-2016 11:21 PM
by Chilehead
2 458
Say Hello !!!
Steve
03-19-2007 11:18 AM
11-22-2016 12:02 PM
by Steve
1,266 450,650
Web development for Lawn...
ProSvit
11-19-2016 05:32 PM
11-19-2016 09:05 PM
by Just for Cuts
1 236
Need help bidding
Pavia's Lawn Care
02-13-2009 07:39 PM
11-17-2016 05:58 PM
by Steve
12 3,851
Best selling lawn care...
Steve
11-11-2016 12:18 PM
11-11-2016 12:18 PM
by Steve
0 447
I have a new show!
Chilehead
09-19-2016 06:50 PM
11-10-2016 09:42 PM
by BugmanGA
8 2,389
What will be different...
Steve
11-09-2016 11:16 AM
11-10-2016 09:07 AM
by Chilehead
1 933
fliers
joshp
08-19-2016 03:23 PM
11-03-2016 06:16 AM
by Just for Cuts
13 9,462
Just got on board
Silverlane
10-30-2016 11:14 PM
11-02-2016 04:05 AM
by Silverlane
6 1,663
Using FB for Ad campaign
Silverlane
11-01-2016 02:14 AM
11-02-2016 04:01 AM
by Silverlane
3 1,740
Enter to win Free...
arthur712
09-25-2016 11:28 AM
11-01-2016 09:20 PM
by arthur712
2 1,969
Best Truck/Trailer...
Hedgemaster
02-20-2011 01:08 AM
11-01-2016 09:13 PM
by arthur712
13 8,195
Been here for a while
ttmoney
01-29-2014 05:49 PM
10-12-2016 09:57 AM
by Steve
3 1,792
Any successful one man...
WarriorLandscapingCAN
09-26-2016 06:04 AM
10-06-2016 05:07 PM
by WarriorLandscapingCAN
9 1,044
Is there a sticky about...
WarriorLandscapingCAN
10-03-2016 06:08 PM
10-04-2016 09:50 AM
by Steve
1 332
What were your top...
WarriorLandscapingCAN
09-13-2016 05:10 PM
09-30-2016 11:49 AM
by AKDave
6 6,417
Define Successful
Fireman Gus
05-10-2012 05:12 PM
09-30-2016 11:39 AM
by AKDave
12 5,967
A quick Intro
BLE
08-14-2016 05:17 PM
09-29-2016 12:53 AM
by myrlage
3 1,807
First commercial estimate
WarriorLandscapingCAN
09-19-2016 12:42 PM
09-22-2016 05:42 PM
by acrajchel
7 883
Larger projects - Labor...
WarriorLandscapingCAN
09-18-2016 07:38 AM
09-21-2016 06:51 AM
by Chilehead
5 835
I need some business...
Firehouselawn@hotmail.com
07-06-2016 05:42 AM
09-16-2016 01:50 PM
by DLC123
5 1,377
Is it too late?
Cpadgett
05-28-2016 09:10 AM
09-16-2016 01:35 PM
by DLC123
15 2,246
Not a newbie just...
lwlawn
09-09-2016 02:32 PM
09-16-2016 01:25 PM
by DLC123
2 1,292
I'm making stupid money...
WarriorLandscapingCAN
08-07-2016 07:07 PM
09-16-2016 01:15 PM
by DLC123
6 2,235
Lawn problem
magiccc
09-14-2016 11:37 AM
09-15-2016 06:14 AM
by Chilehead
2 999
What kind of seed do you...
Bradcook21
09-02-2016 02:58 PM
09-12-2016 07:18 AM
by joshp
4 1,646
Commercial Flail Mower...
Chickenthief
09-05-2016 04:46 PM
09-09-2016 04:50 PM
by Steve
7 4,749
Newbie here
paulgrant
09-07-2016 04:52 PM
09-09-2016 12:01 AM
by paulgrant
2 1,344
Hello, New Member Here,...
Chickenthief
09-05-2016 06:19 PM
09-08-2016 09:35 PM
by Chickenthief
6 1,419
Pricing fall cleanups?
WarriorLandscapingCAN
09-06-2016 11:17 AM
09-07-2016 04:06 PM
by Steve
3 1,318
My Invention
biglee
01-11-2015 07:51 PM
08-31-2016 02:47 PM
by Steve
21 4,107
fert/lawn programs
joshp
08-28-2016 10:43 AM
08-30-2016 03:27 PM
by acrajchel
2 1,421
Landscaper taking on odd...
WarriorLandscapingCAN
08-07-2016 06:57 PM
08-28-2016 10:31 AM
by joshp
7 1,698
Review of our lawn care...
Lawnline
07-12-2016 06:40 PM
08-27-2016 10:51 AM
by Steve
7 2,723
Start My Own Business?
mowandblow1980
01-12-2016 08:43 PM
08-25-2016 12:55 PM
by Steve
19 3,112
Looking for new host
Just for Cuts
11-26-2015 07:58 AM
08-24-2016 09:05 PM
by Stephen Alberts
10 2,593
Facebook advertising
Just for Cuts
12-13-2015 08:49 AM
08-24-2016 08:59 PM
by Stephen Alberts
14 14,521
Breaking into commercial...
SGL1
08-19-2016 07:02 AM
08-24-2016 10:12 AM
by mowandblow1980
7 1,781
Snow Plow
acrajchel
08-17-2016 10:21 AM
08-22-2016 11:21 AM
by Steve
5 1,625
Quarter Acre Woodland...
ew411
08-16-2016 06:50 AM
08-18-2016 12:25 PM
by Steve
4 1,571
Bidding Bushhogging
acrajchel
08-15-2016 11:52 AM
08-17-2016 05:32 PM
by acrajchel
4 1,443
Hello From the Florida...
KevinShuman
08-15-2016 08:57 PM
08-16-2016 01:52 PM
by SC93
2 1,524
New Customer - Gettting...
acrajchel
08-05-2016 05:00 PM
08-15-2016 10:52 AM
by acrajchel
4 1,393
helping out a friend set...
Doug D
08-13-2016 11:33 AM
08-15-2016 09:45 AM
by Steve
1 1,347
Small bed job
Bradcook21
08-09-2016 09:52 PM
08-10-2016 03:51 PM
by Steve
1 1,338
Hello from NoVa
jtwlawn
08-03-2016 11:20 AM
08-09-2016 10:45 AM
by jtwlawn
4 1,204
How much to charge for...
jymie
03-31-2013 05:59 PM
08-08-2016 04:33 PM
by Steve
27 7,401
Needing a website built
burtle
06-17-2015 09:02 AM
08-07-2016 10:21 AM
by Just for Cuts
18 20,784
» Popular Tags
annual apartment become an entrepreneur best mower be your own boss bidding business business education business help business management complex contractor hacks contracts convention converting customer dethatcher edging entrepreneur entrepreneur education estimate estimates fuel problems fuel pump half moon blade intro introduction jjandm lawncare l.t.rich landscape landscape design landscaping design company landscaping richmond va lawn lawncare lawn care business book lowering grade marketing mulch planting raising grade residential lawn care richmond va richmond virginia lawn care seasonal snowblower snow shovel sprayer start a business start a lawn care business start business start up toro timecutter townhome tree tree service web design websites what to charge work from home z-max z-spray
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 10:41 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 10:41 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy