Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

Need help non paying customer


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-13-2010, 09:53 PM
patphish123
Guest
 
Posts: n/a
Default Need help non paying customer

I installed some fencing on a street that consisted of 9 houses. We finished up last week. I handed out final bills all but one had hard time finding them while they were home. Well today i finally found her when i went to give her the bill she went on very rudely to tell me that she was unhappy about the fence due to the way the fence joined to the house. I find it funny that her house has been done for over a week and i never got a phone call from here explaing any of it. The only phone call i got from her was a rude one of her being pissed because we moved the concrete thing that goes under the down spout of a gutter. We forgot to put it back. So i went over and move it. She basicly came out and said she wasn't paying the balance of $977.00. I tried to explain how and why it was done that way couldn't get a word in at all. So instead of me losing my cool and nearly blowing up at her i left. I will try calling her tomorrow. Any ideas to help me.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-14-2010, 04:34 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by patphish123 View Post
I installed some fencing on a street that consisted of 9 houses. We finished up last week. I handed out final bills all but one had hard time finding them while they were home. Well today i finally found her when i went to give her the bill she went on very rudely to tell me that she was unhappy about the fence due to the way the fence joined to the house. I find it funny that her house has been done for over a week and i never got a phone call from here explaing any of it. The only phone call i got from her was a rude one of her being pissed because we moved the concrete thing that goes under the down spout of a gutter. We forgot to put it back. So i went over and move it. She basicly came out and said she wasn't paying the balance of $977.00. I tried to explain how and why it was done that way couldn't get a word in at all. So instead of me losing my cool and nearly blowing up at her i left. I will try calling her tomorrow. Any ideas to help me.
You can inform here that you would rather not go this route but you can file a judgement on the property then go to small claims, I am assuming you have something in writing, contract, agreement or emails.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #3  
Old 06-14-2010, 06:36 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,377
Rep Power: 10
Steve has disabled reputation
Default

Hi Pat,

Could you tell us how you had the payment and agreement set up?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 06-14-2010, 08:29 AM
NewLeafca's Avatar
NewLeafca NewLeafca is offline
Senior Member
 
Join Date: Apr 2010
Location: Corona, CA
Posts: 105
Rep Power: 5
NewLeafca is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Hi Pat,

Could you tell us how you had the payment and agreement set up?
Am interested in this also. I have a limit that anything over $500.00 requires half up front the balance on completion. Did you make up a contract at all? Any large project I due I give the client an estimate first in writing. If they agree to it then they must sign the estimate. After that they also sign a separate contract for the job.

I had one client that I did a fence for and he didn't want to pay. I told him I would give him 15 days to pay the balance and if not then I would have to take legal action. He came back a few days latter and said that he was still unhappy with the fence but his lawyer advised him to pay me because he would most likely loose in court due to the contracts that he signed.
Reply With Quote
  #5  
Old 06-14-2010, 04:03 PM
patphish123
Guest
 
Posts: n/a
Default

i did give a estimate that has been signed by her. I also took half up front.
Reply With Quote
  #6  
Old 06-15-2010, 08:22 AM
NewLeafca's Avatar
NewLeafca NewLeafca is offline
Senior Member
 
Join Date: Apr 2010
Location: Corona, CA
Posts: 105
Rep Power: 5
NewLeafca is on a distinguished road
Default

Quote:
Originally Posted by patphish123 View Post
i did give a estimate that has been signed by her. I also took half up front.
That is good it gets you on the right foot. Each state is different in what is needed for collection process. The one thing that I would do from now on is that every correspondence with client should be done certified mail. This way you have prove of what you have said to client.
Reply With Quote
  #7  
Old 06-15-2010, 11:26 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,377
Rep Power: 10
Steve has disabled reputation
Default

You should read this blog post and this forum post. I think it will help

A landscaping and lawn care debt collection letter that works.
http://lawnchat.com/?p=323

http://gopherforum.com/showthread.php?t=7627

Keep us updated on what is going on.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 06-27-2010, 12:36 PM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,103
Rep Power: 6
stevef1201 is on a distinguished road
Default

Hope yopu have a lawyer. If so turn it over to him. Most states have a requiremnt that the loser pays reasonable attoryies fees and costs
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Need Help collecting from non paying customer psparaco Community Assistance 9 06-09-2010 07:26 AM
non-paying customer landonkade Lawn Maintenance / Lawn Renovation 26 03-05-2008 01:58 PM
Paying More, 15% tiedeman Lawn Maintenance / Lawn Renovation 14 07-12-2007 08:30 PM
paying per job shortgut Gopher Software Support Archived Question & Answers - Read Only 3 03-13-2006 11:22 AM
How much are you paying? Gopher Tech General Business Discussions 2 11-04-2003 06:50 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Non-Stop Summer?
SouthallMowing
09-14-2014 10:51 PM
Today 06:13 AM
by Billy Goat
5 199
new to the forum
SGlawncare
Yesterday 11:20 PM
Yesterday 11:20 PM
by SGlawncare
0 32
Tribulations of working...
stevef1201
09-13-2014 08:37 AM
Yesterday 10:43 PM
by SGL1
6 292
Lowballers scrubs &...
Darksteel
01-13-2014 07:35 AM
Yesterday 04:49 PM
by stevef1201
55 6,483
Poll - net income
Dan5082
11-15-2010 08:08 PM
Yesterday 04:44 PM
by jrs.landscaping
12 3,072
Price to apply fertilizer
SS.Lawncare
09-15-2014 11:10 AM
Yesterday 04:31 PM
by jrs.landscaping
5 166
Help With Snow Blowing...
Robertf31
09-13-2014 10:55 PM
Yesterday 02:33 PM
by Robertf31
10 382
Getting lowballed!
PineHillLawn
06-27-2012 07:23 AM
Yesterday 01:25 PM
by jrs.landscaping
24 4,730
snowplowing
jshak40
09-01-2014 07:20 AM
Yesterday 01:16 PM
by Steve
21 1,162
Compare this summer to...
Steve
09-03-2014 12:52 PM
Yesterday 11:20 AM
by Hanks Lawn Care Services
15 970
thinking about throwing...
veteranslawncaresystems
09-09-2014 10:31 PM
09-15-2014 03:41 PM
by Steve
12 659
Hello
Robertf31
09-12-2014 10:34 PM
09-15-2014 03:17 PM
by Steve
2 282
Newbie......Again
Jibber
09-13-2014 12:17 PM
09-15-2014 02:54 PM
by Sprinkler Buddy
2 248
Replacing a Shindi T-27
Dan Tanner
09-13-2014 12:59 PM
09-15-2014 02:31 PM
by Steve
1 216
need help with starter...
GoGreenerKS
09-12-2014 04:23 PM
09-15-2014 02:25 PM
by Steve
3 290
Brake job!
kslawn
08-30-2014 07:49 AM
09-15-2014 02:16 PM
by Steve
12 979
Hello
jawnebgoode
08-28-2014 08:37 PM
09-15-2014 02:15 PM
by Steve
3 765
Employee uniforms
Gerardo_Landscape
01-21-2014 11:11 PM
09-15-2014 02:12 PM
by Steve
5 885
Greetings from the north
Northwoods Outdoors
09-13-2014 08:55 AM
09-15-2014 02:07 PM
by Steve
1 232
darleneh
darleneh
09-15-2014 12:33 PM
09-15-2014 02:07 PM
by Sprinkler Buddy
1 108
My 1st bid
WesleySnips
06-11-2014 03:13 PM
09-15-2014 02:05 PM
by Steve
29 1,675
New Aerator
Chaz
09-09-2014 11:43 PM
09-15-2014 01:50 PM
by Steve
9 497
Yearly contract Pricing
jrob0691
08-21-2014 08:57 AM
09-15-2014 01:23 PM
by stevef1201
8 1,148
Scag turf tiger hydrolic...
ExtremeLawncareServices
09-04-2014 10:55 PM
09-14-2014 03:06 PM
by ExtremeLawncareServices
8 675
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
09-13-2014 09:14 PM
by ExtremeLawncareServices
116 7,866
getting ready to start
calebmoss
05-23-2011 09:35 PM
09-11-2014 12:21 PM
by Steve
34 11,158
Stihl pull cord replace
SGL1
09-03-2014 09:22 PM
09-10-2014 12:25 PM
by Steve
9 692
Softball field
kslawn
08-15-2014 09:28 AM
09-10-2014 12:16 PM
by Steve
18 1,412
Lawn Route Templates
Landscaper1165
08-30-2014 01:52 PM
09-09-2014 08:05 PM
by Landscaper1165
4 897
New truck and trailer...
Johnny Rocket
05-14-2012 03:41 PM
09-09-2014 07:23 PM
by Matther777
18 6,495
What gets you bad press?
Steve
09-09-2014 11:48 AM
09-09-2014 07:21 PM
by Matther777
2 401
Signs on your snow plow?
Steve
01-15-2007 01:07 AM
09-09-2014 11:42 AM
by Steve
19 6,137
Exmark Lazer Z S-Series...
BLC7
08-22-2014 10:18 AM
09-08-2014 08:08 PM
by avetslawncare
12 1,195
New to the business
flamingyouth87
09-05-2014 11:52 AM
09-08-2014 11:55 AM
by Steve
3 599
Hello from Ohio
kurtwin
08-28-2014 05:06 PM
09-08-2014 11:51 AM
by Steve
7 879
Facebook
element009
03-23-2011 08:36 AM
09-07-2014 07:35 AM
by avetslawncare
24 7,663
Help pricing cut down 7...
Bradcook21
08-26-2014 11:17 PM
09-06-2014 02:09 PM
by Bradcook21
8 960
billing matters
sbuchanan8154
09-05-2014 09:56 AM
09-05-2014 03:00 PM
by Steve
3 575
Thoughts
googus
09-05-2014 07:28 AM
09-05-2014 02:23 PM
by Steve
2 531
Backflow Tester
flowcheckllc.2014
09-03-2014 04:37 PM
09-05-2014 02:15 PM
by Steve
3 613
Collections & collection...
jscarolina
09-03-2014 04:39 PM
09-04-2014 03:14 PM
by Steve
2 636
Sod
RosalesLawnCare
08-27-2014 03:47 PM
09-04-2014 02:42 PM
by RosalesLawnCare
4 884
Lawn needs top soil What...
jymie
08-26-2014 11:01 AM
09-03-2014 12:07 PM
by Steve
7 955
Hello! New here and...
CaliforniaFriendly
08-29-2014 11:30 AM
09-03-2014 11:15 AM
by Steve
4 859
Trailer tires
J.A.S.LawnService
09-01-2014 10:17 AM
09-02-2014 03:27 PM
by Steve
3 769
Mowing 7 acres
avetslawncare
08-31-2014 04:24 PM
09-02-2014 03:11 PM
by Steve
5 846
New to the industry-...
Lsmain
08-31-2014 10:53 AM
09-02-2014 02:58 PM
by Steve
1 770
Walk Behinds and Texas...
SGL1
08-26-2014 03:53 PM
09-01-2014 11:36 PM
by SGL1
7 958
Stihl engine isn't...
Marcintosh
08-12-2014 08:30 PM
08-28-2014 09:28 PM
by Marcintosh
12 1,262
Say Hello !!!
Steve
03-19-2007 11:18 AM
08-27-2014 08:33 PM
by kurtwin
1,187 333,999
» Popular Tags
4wd apartment bid apartment lawn care estimate butterfly gardens care charge christmas deliquentaccounts estimate exmark fall ferris financing foreman four wheel drive franchise gopherhaul grass gravely hills holiday how much to charge introduction john deere quik trac kansas city labor cost landscape services late lawn lawn care busines plan lawn care business lawn care business book lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website leaf cleanup lesco lighting managing a lawn care business marketing mechanic mowing mulch price new buisness new business new mower outdoor environments podcast property management company push versus ride reo rotating scag scripts search engine optimization season seo snow plowing starting a business starting a lawn care business steve stihl theft tips toro tractor auger walker wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:11 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:11 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy