Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

I didn't stick to my guns ...


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 07-22-2009, 03:54 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,401
Rep Power: 7
mark123 is on a distinguished road
Default I didn't stick to my guns ...

... and it's come back to bite me.

I've got this one ancient customer. I'm talking about she knew Amenhotep! Anyway, she flat out refuses to pay tax on my services.

Last month when I billed her for 4 cuts she started crying "Oh, that's too much". *boo hoo* That's how much she agreed to pay so I couldn't figure the problem. She tells the that it's illegal to charge tax on mowing. Actually it's illegal to NOT charge tax on mowing. So she pays the bill and tells me she's not paying tax on mowing anymore. So I made a deal with her. I'd charge her the normal price but have it include the tax which brought her bill down around $2 per week. I told her "Your bill will be $37.74 plus $2.26 tax which will bring it up to $40". So today I pull up and she hands me a check for $37 and says "You told me my bill would be $37 and there's no tax". I should have just stuck to my guns! I should have just stuck to my guns!!! GRR!

I was wondering how far towards bail $37 would go. I told her "Fork over the $3, you old bat!" (OK, I didn't say "old bat"). She straight up tried to rob me. I bet she didn't expect me to take that $3 out of her hand.

So I start cutting and it's really high because she had me skip last week because it "didn't really need cut". GRRR!

I tell her "this grass is high". She said "Oh, that's alright". WHAT?!? What could she have possibly meant?? "It's not alright, it beats up my mower and if you skip a week again I'm going to have to raise your price to pay for the cleanup".

I'm all for helping out the elderly, I love the elderly folks. They are usually straight shooters, honest to a fault and I try to be that way myself (honest, not elderly), but this lady is a shyster and she's going to keep trying to rip me off and I'm going to have to fire her as a customer.

Last edited by mark123; 07-22-2009 at 04:03 PM.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 07-22-2009, 08:54 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,303
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
That is a very interesting situation.

What do you think you should ideally do with her? Have you thought about your different options? What did you come up with?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 07-23-2009, 06:19 AM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,401
Rep Power: 7
mark123 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
That is a very interesting situation.

What do you think you should ideally do with her? Have you thought about your different options? What did you come up with?
It's very hard to deal financially with people that grew up in the great depression era. They've been called the Greatest Generation due to their survival but they are just so untrusting and sometimes conniving. They also think everything they have is extremely valuable and you've got to watch out for that because they will offer to "give" you something from their basement or attic and when you hand them a bill they'll claim that their payment was already made when they gave you that old laminate counter top or bakelite radio.

Ways to spot a depresion era person:
  • Multiples of the same object - they would rather spend $2 thirty times on a cheap screwdriver than $20 once on a good one. They will not throw out the broken ones.
  • Hoarding - they will have collections of useless items. They will have a "junk drawer" containing everything that will fit inside. You will find things like plastic pop bottle caps which they will keep in case they lose one or one breaks (which has never happened to them). There will be 30-40 of them in the drawer.
  • They will ask for no ice in their soda pop at a restaurant - They are not going to pay for frozen water when water is free at a restaurant. Besides that valuable pop is being displaced and they've figured out how those restaurant guys "get you" by filling up the cup with ice so they don't have to give you as much pop.
  • They think it's still 1930 - they will leave tips of a dime or a quarter and think that's acceptable for a waitress. They WILL NOT tip where it's voluntary.
  • They will have a coupon system - Their coupons will be ordered by expiration and alphabetically. They will also be sure to use them by driving to the store just to save 25 cents.
  • They play the lotteries extensively - you'll see their old tickets in the junk drawer by the pop bottle lids
Reply With Quote
  #4  
Old 07-23-2009, 06:27 AM
ritchiem
Guest
 
Posts: n/a
Default

Quote:
Ways to spot a depresion era person:

* Multiples of the same object - they would rather spend $2 thirty times on a cheap screwdriver than $20 once on a good one. They will not throw out the broken ones.
* Hoarding - they will have collections of useless items. They will have a "junk drawer" containing everything that will fit inside. You will find things like plastic pop bottle caps which they will keep in case they lose one or one breaks (which has never happened to them). There will be 30-40 of them in the drawer.
* They will ask for no ice in their soda pop at a restaurant - They are not going to pay for frozen water when water is free at a restaurant. Besides that valuable pop is being displaced and they've figured out how those restaurant guys "get you" by filling up the cup with ice so they don't have to give you as much pop.
* They think it's still 1930 - they will leave tips of a dime or a quarter and think that's acceptable for a waitress. They WILL NOT tip where it's voluntary.
* They will have a coupon system - Their coupons will be ordered by expiration and alphabetically. They will also be sure to use them by driving to the store just to save 25 cents.
* They play the lotteries extensively - you'll see their old tickets in the junk drawer by the pop bottle lids
bawhahahaha very funny and very true...brought back memories of my grandpa. Just do a cash deal with her...older folk love cash deals.
Reply With Quote
  #5  
Old 07-23-2009, 11:30 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,303
Rep Power: 10
Steve has disabled reputation
Default

Quote:
Ways to spot a depresion era person:
Do you think this comes into play when a new customer hires you? Do you look for these signs at all? And if so, what do you do when you see them?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 07-23-2009, 05:30 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,401
Rep Power: 7
mark123 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Do you think this comes into play when a new customer hires you? Do you look for these signs at all? And if so, what do you do when you see them?
I'm at the point where if they think I'm too expensive then they are free to shop around. Good luck to them in finding someone as reliable as I am. I never miss a day and I do not cut corners.

I have the satisfaction of being the guy that will be the bane of the next because he'll always hear "The last guy did it this way ..." or "My last guy didn't leave a mess like that ..." or "The last guy never forgot to cut my grass ..." LOL!!

I truly believe that customers are looking for reliability first.
Reply With Quote
  #7  
Old 07-23-2009, 05:48 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,401
Rep Power: 7
mark123 is on a distinguished road
Default

One sure lesson I learned was that I'll never lower the price to satisfy a tax complaint again. I'm just going to carry a printout of the state code with me: http://boughterslawncare.com/article...x-on-lawn-care
Reply With Quote
  #8  
Old 07-23-2009, 07:43 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,303
Rep Power: 10
Steve has disabled reputation
Default

I read your article and it mentioned more than one person asked you to do this.

How did you deal with the other or others when they brought this up?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #9  
Old 07-23-2009, 08:00 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,401
Rep Power: 7
mark123 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
I read your article and it mentioned more than one person asked you to do this.

How did you deal with the other or others when they brought this up?
Four people asked me why I charge tax on mowing as they believe there is no tax on services in PA. This customer is the only one that's given me problems on the subject.
Reply With Quote
  #10  
Old 07-23-2009, 08:17 PM
FloridaBoy's Avatar
FloridaBoy FloridaBoy is offline
FloridaBoy
 
Join Date: Jun 2009
Age: 40
Posts: 154
Rep Power: 6
FloridaBoy is on a distinguished road
Default

Quote:
Originally Posted by mark123 View Post
I'm at the point where if they think I'm too expensive then they are free to shop around. Good luck to them in finding someone as reliable as I am. I never miss a day and I do not cut corners.

I have the satisfaction of being the guy that will be the bane of the next because he'll always hear "The last guy did it this way ..." or "My last guy didn't leave a mess like that ..." or "The last guy never forgot to cut my grass ..." LOL!!

I truly believe that customers are looking for reliability first.
Thats the way i feel mark, i don't have time, or energy to wheel and deal with you over the cost, this is not a car lot. Unfortunatly some do decide to go with another company, or weekend worrier, i then tell them good luck, (with a good attitude, don't ever walk away mad, because if you are that good, they will call back), and proceed to tell them when they do call back the price will be increased because they will be considered a new customer again.

When it is a new customer, you give your estimate, and they go, WOW, i didn't pay that much before - well maybe you should have or you would not be hiring me.

Oh i don't know if i need that extensive of care for my yard - Well, thats what my company strives for, the feeling we have when we drive away( Damn that looks good) is the same feeling we want you to feel when you come home from hard day at work.

Ok thanks thats a little high, maybe i will get my neighbor to do my yard, he does a 1 or 2 in the neighborhood -Just leave a card with them and run, because they are not looking for a Company, they want a yard boy, or do boy for there property.

Just a few of my opinions,
__________________
Welcome Advise, Incourage comments, and never stop Cutting. Geoff<img src="http://www.gopherforum.com/attachment.php?attachmentid=1595&d=1253928284">
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Guns Guns Guns lawn-guy General Talk 9 03-18-2009 09:03 PM
New Stick It Doorhangers CloseCuts Lawn Care Marketing & Post your marketing material for review! 3 02-06-2009 07:15 AM
Spud Guns! StartALawnCareBusiness Starting a lawn care business. 20 01-05-2008 11:50 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Help pricing cut down 7...
Bradcook21
Yesterday 11:17 PM
Today 03:16 PM
by jrs.landscaping
4 55
Stihl engine isn't...
Marcintosh
08-12-2014 08:30 PM
Today 02:46 PM
by Just for Cuts
9 338
Exmark Lazer Z S-Series...
BLC7
08-22-2014 10:18 AM
Today 02:00 PM
by stevef1201
6 193
Walk Behinds and Texas...
SGL1
Yesterday 03:53 PM
Today 12:51 PM
by Steve
1 71
Lawn needs top soil What...
jymie
Yesterday 11:01 AM
Today 12:43 PM
by Steve
3 96
Softball field
kslawn
08-15-2014 09:28 AM
Today 07:02 AM
by kslawn
15 461
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Yesterday 04:21 PM
by ExtremeLawncareServices
110 6,440
How do I approach...
Bradcook21
08-21-2014 01:48 AM
Yesterday 05:08 AM
by Billy Goat
12 374
Tender Process
M2Dave
08-24-2014 12:31 PM
08-25-2014 04:14 PM
by Steve
2 123
Grass hopper mower
ExtremeLawncareServices
12-05-2013 08:51 AM
08-25-2014 04:02 PM
by Steve
26 3,743
Need help pricing basic...
Bradcook21
08-22-2014 01:21 AM
08-22-2014 01:05 PM
by Steve
2 173
Yearly contract Pricing
jrob0691
08-21-2014 08:57 AM
08-22-2014 01:01 PM
by Steve
6 236
yearly contract help...
jrob0691
08-21-2014 04:09 PM
08-22-2014 12:48 PM
by Steve
1 131
Pampas bushes
Bradcook21
08-22-2014 01:30 AM
08-22-2014 07:17 AM
by grassdoctore
1 114
2014 Gie-expo
ExtremeLawncareServices
08-19-2014 11:22 PM
08-21-2014 08:50 PM
by phlawncare
2 158
Fuel Can Spouts
Shark1611
08-16-2014 09:09 AM
08-21-2014 08:23 PM
by SGL1
11 382
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
08-21-2014 05:03 PM
by stevef1201
6 661
Hello
M2Dave
08-21-2014 12:32 AM
08-21-2014 01:38 PM
by Steve
1 113
New Landscaping Business
rekon32
08-16-2014 02:26 PM
08-21-2014 12:33 PM
by SouthallMowing
8 441
Downed Tree Chop Bid
WesleySnips
08-16-2014 03:47 PM
08-20-2014 01:44 PM
by SGL1
10 416
60 inch honda/bunton...
pblawncare
08-17-2014 11:30 AM
08-18-2014 03:19 PM
by Steve
2 181
Replacement Parts -...
nicholas-KC
08-16-2014 08:40 AM
08-18-2014 03:16 PM
by Steve
4 275
Preparing the soil
Billy Goat
08-16-2014 06:18 PM
08-18-2014 03:01 PM
by Steve
1 186
What to pay help
phlawncare
08-04-2014 08:33 PM
08-18-2014 10:33 AM
by jrs.landscaping
29 998
Hello
Jeff1
08-07-2014 11:18 PM
08-15-2014 11:53 PM
by Jeff1
11 489
Lie #2 RESIDENTIAL...
ExtremeLawncareServices
01-06-2014 05:02 AM
08-15-2014 01:46 PM
by mattthelawnguy
54 6,562
Need help 30 HP koler...
Shady Grady
08-01-2014 03:31 PM
08-15-2014 08:46 AM
by kslawn
18 670
New Boomless Sprayer!
BlackRain75
01-03-2014 01:01 PM
08-14-2014 02:37 AM
by BlackRain75
12 1,838
first year update
cmdlawncare
08-12-2014 05:41 PM
08-13-2014 03:29 PM
by Steve
1 283
Hello from Jacksonville,...
JM Lawn Care
08-10-2014 07:15 AM
08-13-2014 07:04 AM
by Sprinkler Buddy
9 387
Hello everyone new to...
maddyandrays
08-11-2014 04:51 PM
08-12-2014 08:58 PM
by Shark1611
2 236
Walk behinds
hpruitcei
08-07-2014 06:28 PM
08-12-2014 02:35 PM
by mattthelawnguy
7 496
New name help
stevef1201
08-10-2014 04:27 PM
08-12-2014 12:03 PM
by Steve
6 384
my little green dilemmas
Lawn Techie
08-03-2014 11:47 AM
08-11-2014 01:20 PM
by Steve
7 495
what the best...
CleanCutsLLC
08-02-2014 01:02 AM
08-11-2014 01:16 PM
by Steve
6 508
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
08-11-2014 01:19 AM
by ExtremeLawncareServices
13 782
Covering all the bases
janslawncare
08-08-2014 10:11 AM
08-08-2014 01:41 PM
by Steve
1 328
New from Florida
ADE
08-06-2014 08:40 PM
08-08-2014 01:32 PM
by Steve
4 401
JOB - Landscape Install...
janslawncare
08-08-2014 10:06 AM
08-08-2014 10:06 AM
by janslawncare
0 284
Battery power tools or...
Steve
08-07-2014 12:24 PM
08-07-2014 05:18 PM
by mattthelawnguy
2 291
My client just told me...
Greg'slawnandlandscape
08-04-2014 08:39 AM
08-06-2014 11:14 PM
by grassdoctore
12 633
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
08-06-2014 02:03 PM
by Steve
13 1,266
Mowing the hills
EyeCatchersNow
07-08-2014 12:22 PM
08-06-2014 01:40 PM
by Steve
20 1,493
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
08-06-2014 10:29 AM
by eastsidelandcare
5 678
Late charge
Simon Abousaada
07-30-2014 07:23 PM
08-05-2014 06:46 PM
by TheBeast
12 896
buy out a lawn care...
rvezakis
08-05-2014 01:38 PM
08-05-2014 06:40 PM
by TheBeast
10 625
Please help
unitedlawncare48867
03-26-2014 08:29 PM
08-05-2014 05:27 PM
by TheBeast
27 1,696
Help with Estimate
donslawns
08-02-2014 09:10 AM
08-05-2014 02:24 PM
by Steve
6 547
Stuck again!!!!
Greg'slawnandlandscape
08-01-2014 11:02 PM
08-05-2014 09:05 AM
by Greg'slawnandlandscape
10 537
Mow and leaf cleanup bid
SGL1
07-29-2014 07:28 PM
08-05-2014 07:22 AM
by petscanning
25 1,087
» Popular Tags
4wd 34'' advertisement apartment complex article marketing auger bid blades butterfly gardens charge credit card customers estimate exmark ferris first truck georgia gopherhaul grass gravely growing a lawn care business health holiday holiday decorating how much to charge john deere quik trac kansas city landscape services lawn lawn care lawn care busines plan lawn care business book lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lawn care website seo leaf lighting marketing mechanic monthly mow mulch mulch price new buisness new business patio install payment podcast property management company pto scag schedule scripts seo snow plowing starting a business start up lawn care business stihl theft toro toro grand stand trailer tree care trimmer rack walker winter winter services
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 03:44 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 03:44 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy