Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

I didn't stick to my guns ...


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 07-22-2009, 03:54 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default I didn't stick to my guns ...

... and it's come back to bite me.

I've got this one ancient customer. I'm talking about she knew Amenhotep! Anyway, she flat out refuses to pay tax on my services.

Last month when I billed her for 4 cuts she started crying "Oh, that's too much". *boo hoo* That's how much she agreed to pay so I couldn't figure the problem. She tells the that it's illegal to charge tax on mowing. Actually it's illegal to NOT charge tax on mowing. So she pays the bill and tells me she's not paying tax on mowing anymore. So I made a deal with her. I'd charge her the normal price but have it include the tax which brought her bill down around $2 per week. I told her "Your bill will be $37.74 plus $2.26 tax which will bring it up to $40". So today I pull up and she hands me a check for $37 and says "You told me my bill would be $37 and there's no tax". I should have just stuck to my guns! I should have just stuck to my guns!!! GRR!

I was wondering how far towards bail $37 would go. I told her "Fork over the $3, you old bat!" (OK, I didn't say "old bat"). She straight up tried to rob me. I bet she didn't expect me to take that $3 out of her hand.

So I start cutting and it's really high because she had me skip last week because it "didn't really need cut". GRRR!

I tell her "this grass is high". She said "Oh, that's alright". WHAT?!? What could she have possibly meant?? "It's not alright, it beats up my mower and if you skip a week again I'm going to have to raise your price to pay for the cleanup".

I'm all for helping out the elderly, I love the elderly folks. They are usually straight shooters, honest to a fault and I try to be that way myself (honest, not elderly), but this lady is a shyster and she's going to keep trying to rip me off and I'm going to have to fire her as a customer.

Last edited by mark123; 07-22-2009 at 04:03 PM.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 07-22-2009, 08:54 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,122
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
That is a very interesting situation.

What do you think you should ideally do with her? Have you thought about your different options? What did you come up with?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 07-23-2009, 06:19 AM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
That is a very interesting situation.

What do you think you should ideally do with her? Have you thought about your different options? What did you come up with?
It's very hard to deal financially with people that grew up in the great depression era. They've been called the Greatest Generation due to their survival but they are just so untrusting and sometimes conniving. They also think everything they have is extremely valuable and you've got to watch out for that because they will offer to "give" you something from their basement or attic and when you hand them a bill they'll claim that their payment was already made when they gave you that old laminate counter top or bakelite radio.

Ways to spot a depresion era person:
  • Multiples of the same object - they would rather spend $2 thirty times on a cheap screwdriver than $20 once on a good one. They will not throw out the broken ones.
  • Hoarding - they will have collections of useless items. They will have a "junk drawer" containing everything that will fit inside. You will find things like plastic pop bottle caps which they will keep in case they lose one or one breaks (which has never happened to them). There will be 30-40 of them in the drawer.
  • They will ask for no ice in their soda pop at a restaurant - They are not going to pay for frozen water when water is free at a restaurant. Besides that valuable pop is being displaced and they've figured out how those restaurant guys "get you" by filling up the cup with ice so they don't have to give you as much pop.
  • They think it's still 1930 - they will leave tips of a dime or a quarter and think that's acceptable for a waitress. They WILL NOT tip where it's voluntary.
  • They will have a coupon system - Their coupons will be ordered by expiration and alphabetically. They will also be sure to use them by driving to the store just to save 25 cents.
  • They play the lotteries extensively - you'll see their old tickets in the junk drawer by the pop bottle lids
Reply With Quote
  #4  
Old 07-23-2009, 06:27 AM
ritchiem
Guest
 
Posts: n/a
Default

Quote:
Ways to spot a depresion era person:

* Multiples of the same object - they would rather spend $2 thirty times on a cheap screwdriver than $20 once on a good one. They will not throw out the broken ones.
* Hoarding - they will have collections of useless items. They will have a "junk drawer" containing everything that will fit inside. You will find things like plastic pop bottle caps which they will keep in case they lose one or one breaks (which has never happened to them). There will be 30-40 of them in the drawer.
* They will ask for no ice in their soda pop at a restaurant - They are not going to pay for frozen water when water is free at a restaurant. Besides that valuable pop is being displaced and they've figured out how those restaurant guys "get you" by filling up the cup with ice so they don't have to give you as much pop.
* They think it's still 1930 - they will leave tips of a dime or a quarter and think that's acceptable for a waitress. They WILL NOT tip where it's voluntary.
* They will have a coupon system - Their coupons will be ordered by expiration and alphabetically. They will also be sure to use them by driving to the store just to save 25 cents.
* They play the lotteries extensively - you'll see their old tickets in the junk drawer by the pop bottle lids
bawhahahaha very funny and very true...brought back memories of my grandpa. Just do a cash deal with her...older folk love cash deals.
Reply With Quote
  #5  
Old 07-23-2009, 11:30 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,122
Rep Power: 10
Steve has disabled reputation
Default

Quote:
Ways to spot a depresion era person:
Do you think this comes into play when a new customer hires you? Do you look for these signs at all? And if so, what do you do when you see them?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 07-23-2009, 05:30 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Do you think this comes into play when a new customer hires you? Do you look for these signs at all? And if so, what do you do when you see them?
I'm at the point where if they think I'm too expensive then they are free to shop around. Good luck to them in finding someone as reliable as I am. I never miss a day and I do not cut corners.

I have the satisfaction of being the guy that will be the bane of the next because he'll always hear "The last guy did it this way ..." or "My last guy didn't leave a mess like that ..." or "The last guy never forgot to cut my grass ..." LOL!!

I truly believe that customers are looking for reliability first.
Reply With Quote
  #7  
Old 07-23-2009, 05:48 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default

One sure lesson I learned was that I'll never lower the price to satisfy a tax complaint again. I'm just going to carry a printout of the state code with me: http://boughterslawncare.com/article...x-on-lawn-care
Reply With Quote
  #8  
Old 07-23-2009, 07:43 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,122
Rep Power: 10
Steve has disabled reputation
Default

I read your article and it mentioned more than one person asked you to do this.

How did you deal with the other or others when they brought this up?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #9  
Old 07-23-2009, 08:00 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
I read your article and it mentioned more than one person asked you to do this.

How did you deal with the other or others when they brought this up?
Four people asked me why I charge tax on mowing as they believe there is no tax on services in PA. This customer is the only one that's given me problems on the subject.
Reply With Quote
  #10  
Old 07-23-2009, 08:17 PM
FloridaBoy's Avatar
FloridaBoy FloridaBoy is offline
FloridaBoy
 
Join Date: Jun 2009
Age: 40
Posts: 154
Rep Power: 6
FloridaBoy is on a distinguished road
Default

Quote:
Originally Posted by mark123 View Post
I'm at the point where if they think I'm too expensive then they are free to shop around. Good luck to them in finding someone as reliable as I am. I never miss a day and I do not cut corners.

I have the satisfaction of being the guy that will be the bane of the next because he'll always hear "The last guy did it this way ..." or "My last guy didn't leave a mess like that ..." or "The last guy never forgot to cut my grass ..." LOL!!

I truly believe that customers are looking for reliability first.
Thats the way i feel mark, i don't have time, or energy to wheel and deal with you over the cost, this is not a car lot. Unfortunatly some do decide to go with another company, or weekend worrier, i then tell them good luck, (with a good attitude, don't ever walk away mad, because if you are that good, they will call back), and proceed to tell them when they do call back the price will be increased because they will be considered a new customer again.

When it is a new customer, you give your estimate, and they go, WOW, i didn't pay that much before - well maybe you should have or you would not be hiring me.

Oh i don't know if i need that extensive of care for my yard - Well, thats what my company strives for, the feeling we have when we drive away( Damn that looks good) is the same feeling we want you to feel when you come home from hard day at work.

Ok thanks thats a little high, maybe i will get my neighbor to do my yard, he does a 1 or 2 in the neighborhood -Just leave a card with them and run, because they are not looking for a Company, they want a yard boy, or do boy for there property.

Just a few of my opinions,
__________________
Welcome Advise, Incourage comments, and never stop Cutting. Geoff<img src="http://www.gopherforum.com/attachment.php?attachmentid=1595&d=1253928284">
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Guns Guns Guns lawn-guy General Talk 9 03-18-2009 09:03 PM
New Stick It Doorhangers CloseCuts Lawn Care Marketing & Post your marketing material for review! 3 02-06-2009 07:15 AM
Spud Guns! StartALawnCareBusiness Starting a lawn care business. 20 01-05-2008 11:50 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Employee job training...
brookline
12-15-2014 07:15 PM
Today 02:15 PM
by Steve
27 2,332
Billing methods
jcurr33
Yesterday 01:33 PM
Today 02:11 PM
by Steve
3 77
introducing myself
chris2500hd
03-24-2015 11:16 AM
Today 02:02 PM
by Steve
8 190
Mower vs lot size advice
jcurr33
03-25-2015 09:29 PM
Today 02:00 PM
by Steve
3 114
hoa bid need help
bigdaveha12
03-24-2015 08:29 PM
Today 12:43 PM
by biglee
5 181
Commercial Jobs
CurbAppeal1
03-25-2015 04:22 PM
Today 12:29 PM
by biglee
5 144
Flag or no flag
Matther777
03-24-2015 02:41 PM
Today 12:25 PM
by biglee
10 305
I lost a long term...
Sprinkler Buddy
09-04-2011 02:24 PM
Yesterday 09:17 PM
by SGL1
14 3,369
Office Administration...
Girlfriend
Yesterday 05:40 PM
Yesterday 05:40 PM
by Girlfriend
0 44
Finally got a warehouse
avetslawncare
03-12-2015 07:52 PM
03-25-2015 08:57 PM
by SGL1
9 452
Is this tree beyond help?
SGL1
03-22-2015 05:35 PM
03-25-2015 08:55 PM
by SGL1
14 460
Opinions on truck wrap
Trupro
02-28-2015 03:21 PM
03-25-2015 07:54 PM
by Trupro
33 1,500
How do you get...
ESREVER
03-25-2015 01:30 PM
03-25-2015 07:20 PM
by avetslawncare
6 143
Bid for large home...
lxarth
03-22-2015 11:06 AM
03-25-2015 03:44 PM
by jrs.landscaping
7 254
The New Wave!!!! Read...
Jamesw86
03-22-2015 08:33 PM
03-25-2015 02:50 PM
by Steve
10 279
grass in the gas tank
robkattankate
03-23-2015 04:37 PM
03-25-2015 02:36 PM
by Steve
5 163
Helping others
hansenslawncare
09-15-2011 08:50 PM
03-25-2015 02:33 PM
by Steve
11 2,638
DOT Number
acrajchel
03-20-2015 05:56 PM
03-25-2015 02:28 PM
by Steve
7 283
Michelin x tweel.
apmAkron
03-23-2015 04:22 PM
03-24-2015 12:40 PM
by Steve
3 116
Trepidation about...
michellemarvin
03-23-2015 07:46 PM
03-24-2015 11:47 AM
by Steve
1 112
spike aerator???
Bradcook21
03-21-2015 01:55 PM
03-24-2015 10:32 AM
by acrajchel
4 186
Hello from Maryland
michellemarvin
03-23-2015 12:44 PM
03-23-2015 07:33 PM
by michellemarvin
2 111
hello from south GA.
CCandALawnCare
03-23-2015 03:46 AM
03-23-2015 07:06 PM
by CCandALawnCare
2 107
Say Hello !!!
Steve
03-19-2007 11:18 AM
03-23-2015 06:14 PM
by jethro
1,218 379,923
Is anyone doing mosquito...
BWild
01-27-2015 11:30 AM
03-23-2015 12:28 PM
by Steve
9 816
35,000 Eddm
greenscaper123
03-18-2015 12:51 PM
03-23-2015 11:48 AM
by BLC7
18 452
Should i take on this...
christw
03-17-2013 01:23 PM
03-22-2015 09:02 PM
by ExtremeLawncareServices
36 7,543
mower stalls when...
boog
03-19-2015 08:20 AM
03-21-2015 08:13 PM
by Wolf4dk
7 245
Weed and Feed
robkattankate
03-19-2015 09:00 PM
03-21-2015 01:53 PM
by Bradcook21
4 284
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
03-20-2015 10:00 PM
by ExtremeLawncareServices
32 3,580
Hello Emily Reyes from...
Webster14829
03-20-2015 11:23 AM
03-20-2015 03:36 PM
by Steve
2 161
Finally going to give it...
jcurr33
03-12-2015 08:09 PM
03-20-2015 03:31 PM
by Steve
10 528
Weed id?
SGL1
03-17-2015 08:20 PM
03-20-2015 02:37 PM
by Steve
6 260
Mobile small engine...
luckylogger
03-15-2015 02:05 PM
03-20-2015 06:17 AM
by jrs.landscaping
15 455
Brad Cook 21
SC93
03-16-2015 10:40 PM
03-19-2015 09:04 PM
by Bradcook21
4 336
honest opinion please
uppercut
02-17-2015 01:30 AM
03-18-2015 02:55 PM
by Steve
15 1,290
Repair or replace the...
lxarth
12-17-2014 04:07 PM
03-18-2015 02:49 PM
by Just for Cuts
21 2,012
new to the site
bigdaveha12
03-17-2015 09:13 PM
03-18-2015 02:33 PM
by Steve
1 191
Small dovetail truck...
ExtremeLawncareServices
03-04-2015 06:47 PM
03-17-2015 10:14 PM
by ExtremeLawncareServices
17 843
New Site Hows it look
Infinitelawn
03-16-2015 10:32 AM
03-17-2015 08:15 PM
by SGL1
3 263
mulch questions
Bradcook21
03-08-2015 08:37 AM
03-17-2015 07:00 PM
by Bradcook21
23 955
Scag hydro w/b frame...
Just for Cuts
03-11-2015 03:32 PM
03-17-2015 06:37 PM
by lxarth
11 480
Buy new or used?
lxarth
12-26-2014 09:50 PM
03-17-2015 06:11 PM
by lxarth
14 1,690
New to 2015
Infinitelawn
03-16-2015 08:29 AM
03-17-2015 11:47 AM
by Steve
4 275
Pulling trailer was...
SGL1
03-07-2015 07:14 PM
03-17-2015 08:11 AM
by SGL1
30 1,112
Diesel conversion?
Just for Cuts
03-02-2015 09:59 AM
03-16-2015 03:26 PM
by Just for Cuts
10 616
trimmer racks.
apmAkron
03-12-2015 09:07 AM
03-16-2015 03:17 PM
by Steve
4 338
Ferris FW35 questions
Chilehead
03-10-2015 08:31 PM
03-16-2015 03:11 PM
by Steve
4 339
new equipment
apmAkron
03-12-2015 09:12 AM
03-16-2015 03:07 PM
by Steve
7 353
When do you get the most...
CHEESE2009
09-14-2011 03:28 PM
03-16-2015 03:05 PM
by Steve
18 5,620
» Popular Tags
aerocore apartment complex auger bark billy goat brushcutter blades bush collections deliquentaccounts design edging employee problems equipment rental ferris flyers foreman free advertising grass growing a lawn care business hills hiring husqvarna introduction john deere quik trac landscape landscape services landscaping training lawn lawn care lawn care business seo lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lawn mowing marketing marketing secrets mr dave mulch new business past due per hour charge per hour service pricing profit on employee pto push versus ride running a business secrets to landscaping sell the vision seo shell small engine repair square foot steep lawns sulky theft toro grand stand trailer tree trimmer rack truck new used landscape up sell employee walk behind web design website website design winterization won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 03:25 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 03:25 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy