Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Starting a lawn care business.

Starting a lawn care business. How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.

Client rescheduling?


Starting a lawn care business.

How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 07-13-2009, 01:39 PM
jasonw's Avatar
jasonw jasonw is offline
Senior Member
 
Join Date: Feb 2009
Posts: 1,008
Rep Power: 7
jasonw is on a distinguished road
Default Client rescheduling?

Ok so I have this one customer who wants his yard done every other week. I call all my clients a couple days in advance to remind them I will be out there. This way I hope they have all the toys, dog crap or whatever out of my way. Anyway, this one person has consistently rescheduled every time for the last 3 times. Its the one if you remember that is an hours drive from my house. I made sure they were happy with the work so know thats not why they are stalling the next service so much. This person however has a preferred spot on my calender but clearly dose not use it. Should I..............

A. Keep trying
B. Take him off the calender and let him call me when he wants it done
or
C. Consider this person no longer a client.

I don't have this problem with any other person. One time a person called me a rescheduled but other than that everyone has there yard done on time every week.
__________________
White Company
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 07-13-2009, 02:28 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Red face

Lawn care business tipsLawn Care Business Book
My customers are told their lawns will be maintained once every week. I do have a schedule that I follow & I do certain customers on certain days of the week, though I'm not forced to follow it. I can take my Monday customers & do them Friday, as long as I don't skip a week.

If a customer wants you to come on certain dates, that's a pain. Especially if it's not weekly visits & the grass is long.

I say, if your able to mow whenever he wants, go for it. But if you have to chase him around vice versa to find out when it can be done, forget about it.

Customers who have called me to cut their lawn on days they want, they get ignored. I'm not jumping logs for them. I like to be organized & not have to contact someone every few days just to keep the job.

It'd be better if he said, mow my lawn every 10 days, at least you have an idea of when to show up!

Honestly I have no idea if this helps, i forgot what you wrote before this lol...
Reply With Quote
  #3  
Old 07-13-2009, 02:44 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default

If you are calling your customers a few days before mowing every week then you aren't training them properly. If you have to move a toy, charge them for it or leave it at the entrance to their driveway so they can't leave or enter without moving it. If you have to pick up poop, charge them for it (charge a lot, I don't touch poop, ever) or mow around the steamy pile.

They'll get the picture after a few times.
Reply With Quote
  #4  
Old 07-13-2009, 02:51 PM
justin_time justin_time is offline
Justin
 
Join Date: Apr 2006
Location: French River, ON, Canada
Age: 29
Posts: 1,801
Rep Power: 0
justin_time is on a distinguished road
Default

My schedules and estimates are the same as my route schedule.

I schedule my lawns the same day a week. So I don't spend my time driving around for nothing. If I would be you, I would just cut it anyway and if they don't like it well time to drop the customer. Especially if you drive out for 1 hr and they tell you don't cut, i'd say something about that.

I don't call my customers, i just knock on their door this time of year if they want it done or not, if they do, fine, i cut it, if they don't or not home, i make the decision to cut.
Reply With Quote
  #5  
Old 07-13-2009, 03:57 PM
jasonw's Avatar
jasonw jasonw is offline
Senior Member
 
Join Date: Feb 2009
Posts: 1,008
Rep Power: 7
jasonw is on a distinguished road
Default

Quote:
Originally Posted by justin_time View Post
My schedules and estimates are the same as my route schedule.

I schedule my lawns the same day a week. So I don't spend my time driving around for nothing. If I would be you, I would just cut it anyway and if they don't like it well time to drop the customer. Especially if you drive out for 1 hr and they tell you don't cut, i'd say something about that.

I don't call my customers, i just knock on their door this time of year if they want it done or not, if they do, fine, i cut it, if they don't or not home, i make the decision to cut.
Oh no I don't drive up there unless I am told to. I only call. I tried to explain this time that I will be only a mile down the road finishing another job and it would be a good time to swing by and get it done. I was told they would check it out and call me back Friday night or Saturday and they never called. I think I will just take them off the calender. They have my number and will call when they need it done.
__________________
White Company
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
client had me scalp yard xmark lawn Lawn Maintenance / Lawn Renovation 10 05-17-2010 04:45 PM
First comercial client onthegreen Starting a lawn care business. 9 12-28-2009 09:26 AM
How Well Do You Know Your Client? Steve General Business Discussions 4 04-26-2006 09:27 AM
Rescheduling Jobs One or ALL Steve Gopher Software Support Archived Question & Answers - Read Only 9 12-02-2005 03:47 AM
twice a week client dogduty Gopher Software Support Archived Question & Answers - Read Only 8 05-02-2004 07:25 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Hello from Kentucky
TRV
09-30-2014 06:42 PM
Today 09:38 PM
by TRV
6 1,197
Contract or no contract?
TRV
Yesterday 09:18 PM
Today 09:33 PM
by TRV
3 65
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
Today 09:22 PM
by ExtremeLawncareServices
173 13,809
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
Today 08:02 PM
by stevef1201
4 252
Beginner Mistakes:...
Steve
01-31-2007 12:45 PM
Today 07:20 PM
by acrajchel
18 5,931
Billboards for marketing
ExtremeLawncareServices
11-16-2014 08:39 PM
Today 07:05 PM
by acrajchel
13 307
Pics for website
tbtigers03
Today 05:40 PM
Today 06:48 PM
by acrajchel
2 28
New website
Chilehead
Yesterday 04:39 PM
Today 06:43 PM
by Steve
3 68
Belt dealer problem
googus
Today 08:45 AM
Today 06:36 PM
by Steve
2 49
Good help is hard to find
Hanks Lawn Care Services
11-19-2014 03:27 PM
Today 06:32 PM
by Steve
7 154
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
Today 06:28 PM
by acrajchel
15 402
Peco Bagger
AGPS
11-18-2014 02:20 PM
Today 06:22 PM
by acrajchel
8 206
How to: Use Thumbtack...
acrajchel
11-17-2014 06:39 PM
Today 06:07 PM
by acrajchel
15 403
What is going on with...
biglee
11-14-2014 03:04 PM
Yesterday 02:50 PM
by biglee
40 855
My advice for new guys
avetslawncare
11-15-2014 09:32 AM
11-19-2014 01:47 PM
by biglee
10 404
Lawn Care business...
crieg122
10-23-2014 02:23 PM
11-19-2014 12:39 PM
by acrajchel
28 1,771
raking leaves ?
robert8509
10-22-2014 10:19 PM
11-18-2014 04:24 PM
by acrajchel
14 1,389
Leaf removal
madmedic8575
10-24-2014 05:14 PM
11-17-2014 07:34 PM
by acrajchel
6 1,135
sod job
SGlawncare
10-30-2014 09:21 PM
11-17-2014 07:10 PM
by acrajchel
7 711
Customer wants me to...
Mr. Mow
11-09-2014 07:13 AM
11-17-2014 06:48 PM
by acrajchel
10 453
Hello!
Brian3137
11-11-2014 07:15 PM
11-17-2014 06:46 PM
by acrajchel
14 401
small biz in Phoenix,AZ
anthonyramos1
11-08-2014 09:35 PM
11-17-2014 05:59 PM
by acrajchel
2 272
Client won't pay...
WesleySnips
10-30-2014 03:53 PM
11-17-2014 05:37 PM
by acrajchel
22 1,291
Government contracts
avetslawncare
11-15-2014 08:50 AM
11-17-2014 12:59 PM
by Steve
2 194
Need help on deciding a...
Brian3137
11-10-2014 06:32 PM
11-17-2014 12:44 PM
by Steve
12 461
West cost lawn prices
SGlawncare
10-09-2014 10:51 PM
11-16-2014 07:54 AM
by stevef1201
8 1,532
So how do you guys...
Mr. Mow
10-26-2014 08:55 AM
11-15-2014 08:44 AM
by avetslawncare
14 1,647
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
11-13-2014 08:35 AM
by jrs.landscaping
81 31,672
The most dangerous part...
Steve
10-06-2014 03:45 PM
11-12-2014 05:05 PM
by stevef1201
14 1,617
A little hang up in snow...
stevef1201
11-08-2014 07:05 AM
11-12-2014 12:51 PM
by Steve
4 372
Bi-weekly winter...
lxarth
11-04-2014 08:37 PM
11-12-2014 10:06 AM
by WesleySnips
9 570
taking first steps...
sizemorelawncare
11-10-2014 08:24 PM
11-11-2014 01:21 PM
by Steve
1 261
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
11-11-2014 08:12 AM
by Just for Cuts
4 330
Business Cards
crieg122
10-25-2014 01:03 PM
11-11-2014 07:56 AM
by Just for Cuts
12 1,259
How the unregister?
alive101
11-04-2014 07:39 AM
11-10-2014 01:48 PM
by Steve
4 558
Belt adjustment question
googus
11-05-2014 06:43 AM
11-10-2014 01:38 PM
by Steve
5 459
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
11-10-2014 01:25 PM
by Steve
2 286
Podcast
Shark1611
11-07-2014 05:42 PM
11-10-2014 11:41 AM
by Steve
1 257
hi, from Minnesota
rjklohn
11-07-2014 02:21 AM
11-07-2014 01:44 PM
by Steve
1 271
New to snow plowing
SS.Lawncare
11-05-2014 04:00 PM
11-07-2014 01:21 PM
by Steve
6 499
New Member
tonyap
11-05-2014 10:35 PM
11-07-2014 01:15 PM
by Steve
1 320
New to the business
jcurr33
11-05-2014 03:21 PM
11-07-2014 01:11 PM
by Steve
1 366
Lines
Matther777
11-04-2014 02:19 PM
11-07-2014 12:54 PM
by Steve
1 407
hello, new to this site
tonyorwig
10-31-2014 10:49 PM
11-04-2014 02:24 PM
by tonyorwig
3 604
Aloha from Hawaii.
Gary R
11-02-2014 12:44 AM
11-03-2014 03:02 PM
by Steve
1 509
Pavers
crieg122
10-28-2014 03:49 PM
10-31-2014 01:49 PM
by Steve
6 818
Hi Steve From West...
Mr. Mow
10-21-2014 02:59 PM
10-31-2014 12:56 PM
by Steve
5 1,130
Got my first lawn job...
SGL1
06-11-2014 10:19 PM
10-31-2014 10:53 AM
by Max Wagner
30 3,241
Gie-review / What's new...
ExtremeLawncareServices
10-25-2014 10:19 AM
10-31-2014 10:30 AM
by ExtremeLawncareServices
7 1,054
Business Name
sanchez5
10-29-2014 12:55 AM
10-31-2014 06:51 AM
by ringahding1
10 928
» Popular Tags
4wd aerocore apartment bid applying bid billy goat brushcutter bush charge christmas deliquentaccounts ditches employee problems equipment rental estimate exmark ferris first truck foreman georgia gopherhaul gravely how much to charge how to bid husqvarna hydraulic installation introduction jobs kawasaki landscape services lawn lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo managing a lawn care business marketing mr dave mulch mulch price new business new mower ordinance podcast redmax reo running a business savannah scag v-ride seo shreaded small engine repair starting a business start up lawn care business steep lawns steve toro tractor auger trailer trimmer rack truck new used landscape walker won't return wood wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 09:40 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 09:40 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy