Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Starting a lawn care business.

Starting a lawn care business. How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.

Client rescheduling?


Starting a lawn care business.

How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 07-13-2009, 12:39 PM
jasonw's Avatar
jasonw jasonw is offline
Senior Member
 
Join Date: Feb 2009
Posts: 1,010
Rep Power: 9
jasonw is on a distinguished road
Default Client rescheduling?

Ok so I have this one customer who wants his yard done every other week. I call all my clients a couple days in advance to remind them I will be out there. This way I hope they have all the toys, dog crap or whatever out of my way. Anyway, this one person has consistently rescheduled every time for the last 3 times. Its the one if you remember that is an hours drive from my house. I made sure they were happy with the work so know thats not why they are stalling the next service so much. This person however has a preferred spot on my calender but clearly dose not use it. Should I..............

A. Keep trying
B. Take him off the calender and let him call me when he wants it done
or
C. Consider this person no longer a client.

I don't have this problem with any other person. One time a person called me a rescheduled but other than that everyone has there yard done on time every week.
__________________
White Company
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 07-13-2009, 01:28 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Red face

Lawn care business tipsLawn Care Business Book
My customers are told their lawns will be maintained once every week. I do have a schedule that I follow & I do certain customers on certain days of the week, though I'm not forced to follow it. I can take my Monday customers & do them Friday, as long as I don't skip a week.

If a customer wants you to come on certain dates, that's a pain. Especially if it's not weekly visits & the grass is long.

I say, if your able to mow whenever he wants, go for it. But if you have to chase him around vice versa to find out when it can be done, forget about it.

Customers who have called me to cut their lawn on days they want, they get ignored. I'm not jumping logs for them. I like to be organized & not have to contact someone every few days just to keep the job.

It'd be better if he said, mow my lawn every 10 days, at least you have an idea of when to show up!

Honestly I have no idea if this helps, i forgot what you wrote before this lol...
Reply With Quote
  #3  
Old 07-13-2009, 01:44 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,404
Rep Power: 9
mark123 is on a distinguished road
Default

If you are calling your customers a few days before mowing every week then you aren't training them properly. If you have to move a toy, charge them for it or leave it at the entrance to their driveway so they can't leave or enter without moving it. If you have to pick up poop, charge them for it (charge a lot, I don't touch poop, ever) or mow around the steamy pile.

They'll get the picture after a few times.
Reply With Quote
  #4  
Old 07-13-2009, 01:51 PM
justin_time justin_time is offline
Justin
 
Join Date: Apr 2006
Location: French River, ON, Canada
Age: 30
Posts: 1,801
Rep Power: 0
justin_time is on a distinguished road
Default

My schedules and estimates are the same as my route schedule.

I schedule my lawns the same day a week. So I don't spend my time driving around for nothing. If I would be you, I would just cut it anyway and if they don't like it well time to drop the customer. Especially if you drive out for 1 hr and they tell you don't cut, i'd say something about that.

I don't call my customers, i just knock on their door this time of year if they want it done or not, if they do, fine, i cut it, if they don't or not home, i make the decision to cut.
Reply With Quote
  #5  
Old 07-13-2009, 02:57 PM
jasonw's Avatar
jasonw jasonw is offline
Senior Member
 
Join Date: Feb 2009
Posts: 1,010
Rep Power: 9
jasonw is on a distinguished road
Default

Quote:
Originally Posted by justin_time View Post
My schedules and estimates are the same as my route schedule.

I schedule my lawns the same day a week. So I don't spend my time driving around for nothing. If I would be you, I would just cut it anyway and if they don't like it well time to drop the customer. Especially if you drive out for 1 hr and they tell you don't cut, i'd say something about that.

I don't call my customers, i just knock on their door this time of year if they want it done or not, if they do, fine, i cut it, if they don't or not home, i make the decision to cut.
Oh no I don't drive up there unless I am told to. I only call. I tried to explain this time that I will be only a mile down the road finishing another job and it would be a good time to swing by and get it done. I was told they would check it out and call me back Friday night or Saturday and they never called. I think I will just take them off the calender. They have my number and will call when they need it done.
__________________
White Company
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
client had me scalp yard xmark lawn Lawn Maintenance / Lawn Renovation 10 05-17-2010 03:45 PM
First comercial client onthegreen Starting a lawn care business. 9 12-28-2009 08:26 AM
How Well Do You Know Your Client? Steve General Business Discussions 4 04-26-2006 08:27 AM
Rescheduling Jobs One or ALL Steve Gopher Software Support Archived Question & Answers - Read Only 9 12-02-2005 02:47 AM
twice a week client dogduty Gopher Software Support Archived Question & Answers - Read Only 8 05-02-2004 06:25 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Hi from Long Island NY
Lori22
07-18-2016 02:01 PM
Yesterday 11:22 PM
by Chilehead
11 232
Hi everyone!
greenwavemedia
07-25-2016 03:22 PM
Yesterday 11:21 AM
by Lawnline
2 46
Hi! I'm Tony from Tampa
Lawnline
07-12-2016 06:47 PM
Yesterday 11:12 AM
by Lawnline
6 649
Needing a website built
burtle
06-17-2015 09:02 AM
Yesterday 10:30 AM
by Lawnline
16 18,523
Z246 Deck change question
JohnsLawnCare
07-25-2016 01:47 PM
07-25-2016 06:38 PM
by Steve
1 39
DIY Sprayer
acrajchel
07-25-2016 09:13 AM
07-25-2016 06:36 PM
by Steve
1 40
Hello Everyone
JohnsLawnCare
06-22-2016 11:14 AM
07-25-2016 06:20 PM
by Steve
15 564
How much to charge for...
jymie
03-31-2013 05:59 PM
07-25-2016 06:18 PM
by Steve
23 5,971
New Site Hows it look
Infinitelawn
03-16-2015 10:32 AM
07-25-2016 03:06 PM
by greenwavemedia
5 10,504
Looking for new host
Just for Cuts
11-26-2015 06:58 AM
07-25-2016 02:49 PM
by greenwavemedia
9 1,481
New Business Owner
danesdanglas87
07-20-2016 12:31 PM
07-21-2016 05:04 PM
by Steve
2 113
Question about...
Bradcook21
07-18-2016 05:22 PM
07-19-2016 04:38 PM
by Steve
2 137
Hello from Watertown New...
lawnmanrick81
07-19-2016 03:57 PM
07-19-2016 04:11 PM
by Steve
1 81
Gutter Cleaning Tool
DanielThomas
07-18-2016 08:23 AM
07-18-2016 04:36 PM
by Steve
1 110
Starting on a lawn care...
Coco3465
07-16-2016 11:26 AM
07-17-2016 09:20 AM
by Steve
1 136
Aspiring Company Owner
TJ136
07-12-2016 05:12 AM
07-15-2016 02:52 PM
by SC93
6 239
Hi Everyone
JavelinaLawn
07-10-2016 07:29 PM
07-13-2016 02:01 PM
by Chilehead
5 772
Review of our lawn care...
Lawnline
07-12-2016 06:40 PM
07-12-2016 06:40 PM
by Lawnline
0 409
Custom Canopies
JohnsLawnCare
07-12-2016 08:38 AM
07-12-2016 04:14 PM
by Steve
1 284
Spot checked by...
Just for Cuts
06-28-2016 02:34 PM
07-11-2016 03:53 PM
by Steve
4 299
John Deere JS40 issues
Mr. Mow
07-06-2016 01:28 PM
07-11-2016 03:52 PM
by Steve
3 227
Start My Own Business?
mowandblow1980
01-12-2016 07:43 PM
07-11-2016 11:18 AM
by DanielThomas
15 1,781
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
07-11-2016 09:11 AM
by Chilehead
9 3,313
Firefighter gone Lawn...
Firehouselawn@hotmail.com
03-10-2016 04:50 PM
07-07-2016 05:07 PM
by Steve
11 10,561
I need some business...
Firehouselawn@hotmail.com
07-06-2016 05:42 AM
07-07-2016 05:00 PM
by Steve
4 270
Business Overload
Chilehead
05-06-2016 09:27 PM
07-07-2016 04:53 PM
by Steve
24 1,280
Chemical Applications
acrajchel
06-24-2016 06:44 PM
07-05-2016 12:38 PM
by Chilehead
6 387
Is it too late?
Cpadgett
05-28-2016 09:10 AM
07-05-2016 11:54 AM
by Steve
14 888
3 Applications or 5...
stansg1fresh
02-18-2013 12:02 PM
07-04-2016 09:19 AM
by LawnPerfection
9 1,713
Best Push Mower You Have...
markty
05-14-2016 03:46 PM
07-02-2016 03:41 AM
by markty
27 1,956
Great Arborist Ladder
SGL1
06-04-2016 09:56 AM
06-28-2016 08:04 PM
by mowandblow1980
11 706
Newbie
Jhoell
06-25-2016 03:28 AM
06-28-2016 02:11 PM
by Chilehead
2 279
Say Hello !!!
Steve
03-19-2007 11:18 AM
06-28-2016 11:02 AM
by Brownieboy
1,253 440,394
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 11:27 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 11:27 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy