Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Comments from the peanut gallery


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 07-09-2009, 05:58 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 8
mark123 is on a distinguished road
Angry Comments from the peanut gallery

Yeah, it's starting already. One guy that just started his service said "when August rolls in you'll be able to skip a mowing if it's too dry". No, goober, we base our schedule on conditions not dates. August could be the rainiest month ever.

Next, a lady called today telling me "don't cut my grass tomorrow. It'll be too short and it'll dry out." No, monkey nut, the lack of water will dry it out, not my cutting it. I also cut at the recommended height for they type of grass in your lawn and not cutting it will only cause me to make a mess the next time trying to cut off two weeks of growth. Here's a clue: Grass is a plant. Plants need water. WATER YOUR LAWN!!!!!!!!!!!!!!

I don't work my buttocks off in the spring so that you can cancel half of your service for the summer.

Guess who's prices are going up. Go on, guess!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 07-10-2009, 09:07 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,569
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Mark,

What way have you found to handle such customers when they call and tell you these things? Are you able to explain to them they are wrong and then be able to continue mowing? Or do they stick to their initial thought?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 07-10-2009, 09:34 AM
turfmaster's Avatar
turfmaster turfmaster is offline
Senior Member
 
Join Date: Apr 2009
Location: Midwest
Posts: 366
Rep Power: 7
turfmaster is on a distinguished road
Default

Quote:
Yeah, it's starting already. One guy that just started his service said "when August rolls in you'll be able to skip a mowing if it's too dry". No, goober, we base our schedule on conditions not dates. August could be the rainiest month ever.

I don't work my buttocks off in the spring so that you can cancel half of your service for the summer.

Guess who's prices are going up. Go on, guess!
That's what I do to people like that raise their prices. If they don't like it they can be a PITA to someone else and most of them will be.
Years ago when I was building my business I was afraid to cut any PITA clients.
One day I woke up and asked myself why am I putting up with these moronic people. This is my business and there are lots of super people out there that I would rather service. When I pullup in front of a clients home with my rig I want to feel good about working at their property not despise working there.
Nothing is worse than not enjoying what your doing.
I have no clients that I hate working for and that sure makes my business fun and less stressful.
Reply With Quote
  #4  
Old 07-10-2009, 03:33 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 8
mark123 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Mark,

What way have you found to handle such customers when they call and tell you these things? Are you able to explain to them they are wrong and then be able to continue mowing? Or do they stick to their initial thought?
Well, I think I figured out why the lady didn't want me to cut today. There are 5 Fridays this month and she gets the same amount of money every month so paying me for an extra cut was probably going to cut into her bingo money.

I just ask them to recommend me to a new client (which she did) so I'll have the chance to make up the difference.

The first guy hasn't even paid me for the first cut yet so he's on my watch list anyway. (he's only been a customer for 3 weeks now).

Thanks for letting me rant. It made me feel much better today.
Reply With Quote
  #5  
Old 07-11-2009, 07:17 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

I have that same problem.

I'd love to be up front & tell my customers how it is... but usually when that time comes around I'm eager to just get the day done & go home. I end up telling them, "ya ya whatever, good, fine, we'll talk next time"

I had a rough week last week.. A handful of new customers, rain, and wow was it a disaster... Every customer was scattered. I was doing my list of customers in so many interesting ways.

With rain;

a) do all the small lawns, get them out of the way
b) do all the big lawns, so the rest will be banged out easier
c) do all the highest paying customers
d) do all the favorite customers

I did a) & d)


I have gas... dear lord am I in trouble today! Almonds man, no good!
Reply With Quote
  #6  
Old 07-11-2009, 09:23 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,569
Rep Power: 10
Steve has disabled reputation
Default

I wonder, with customers who don't want to pay the extra amount for the 5th friday, would they prefer to be on a monthly contract payment plan? Where the pay the same amount each month of the year?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 07-11-2009, 09:46 AM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 8
mark123 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
I wonder, with customers who don't want to pay the extra amount for the 5th friday, would they prefer to be on a monthly contract payment plan? Where the pay the same amount each month of the year?
Yes, I was considering that. Not only would it lower their monthly expense by spreading it out into the non-mowing months, it would also disuade them from canceling the summer cuts when they perceive the conditions are too harsh.

I've got to figure out how to split it up. How many cuts do you get per lawn throughout the year?
Reply With Quote
  #8  
Old 07-11-2009, 09:41 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by mark123 View Post
Yes, I was considering that. Not only would it lower their monthly expense by spreading it out into the non-mowing months, it would also disuade them from canceling the summer cuts when they perceive the conditions are too harsh.

I've got to figure out how to split it up. How many cuts do you get per lawn throughout the year?
It's different for others, but I mow lawns from May 1st till October 16th

5 1/2 months of service. The last 2 weeks of October is when I start fall cleanups & prepare for snow removal.

Fall cleanups = $$$$$
Reply With Quote
  #9  
Old 07-11-2009, 09:45 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 8
mark123 is on a distinguished road
Default

Yes, I had better start planning on how I'm going to get fall cleanups done. *yikes*
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Add a gallery to your site Steve Search Engine Optimization and Website Design Discussions. 0 11-13-2006 08:36 PM
Comments on Matrix snowyleaflandscaping Gopher Software Support Archived Question & Answers - Read Only 1 12-06-2005 06:56 AM
Palm Comments Steve Gopher Software Support Archived Question & Answers - Read Only 59 10-10-2005 02:50 PM
WaterCar Image Gallery Gopher Tech Lawn Care Marketing & Post your marketing material for review! 0 04-20-2004 07:52 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
SCAG Tiger Cat DECK...
rower30
08-24-2013 10:07 AM
Yesterday 02:51 PM
by Sunpointair
12 4,903
John Deere 667a
acrajchel
08-30-2015 10:00 AM
Yesterday 11:06 AM
by Steve
4 99
Your 2015 summer review.
Steve
Yesterday 11:01 AM
Yesterday 11:01 AM
by Steve
0 31
Dane Scag
Steve
08-28-2015 12:29 PM
08-28-2015 12:29 PM
by Steve
0 83
24 and 50 acre cemetery...
grassmasterswilson
08-18-2015 10:09 AM
08-26-2015 02:42 PM
by Steve
13 560
Rookie business question...
WarriorLandscapingCAN
08-05-2015 05:20 PM
08-26-2015 02:33 PM
by Steve
3 413
How to clean an old...
rmccutchan
08-16-2015 05:23 PM
08-26-2015 02:31 PM
by Steve
9 431
how to make customers...
Bradcook21
05-27-2015 05:04 PM
08-26-2015 12:25 PM
by kslawn
19 3,774
Needing a website built
burtle
06-17-2015 09:02 AM
08-25-2015 11:31 AM
by acrajchel
9 2,486
Big mowing job
Bradcook21
07-30-2015 03:57 PM
08-25-2015 11:23 AM
by acrajchel
17 1,005
ZTR Review
Shark1611
05-31-2012 10:42 PM
08-25-2015 11:16 AM
by acrajchel
8 3,777
Hi Everyone
mmays29
08-25-2015 08:16 AM
08-25-2015 11:15 AM
by Steve
3 130
Should I buy this Exmark...
googus
07-03-2015 09:22 AM
08-25-2015 11:08 AM
by acrajchel
11 1,206
Old Business New Owner
Toyman
06-17-2014 08:57 PM
08-25-2015 11:00 AM
by acrajchel
17 1,597
Hi everyone! We're new...
alltrades
08-22-2015 12:46 PM
08-24-2015 10:41 AM
by Steve
2 179
CAn I get some help with...
rootytalbot
08-11-2015 06:14 PM
08-24-2015 10:36 AM
by Steve
12 525
Hi
Wemowjunction
08-16-2015 08:45 PM
08-20-2015 01:46 PM
by Steve
11 423
Drive cable bad?
SGL1
08-10-2015 11:16 PM
08-20-2015 01:41 PM
by Steve
5 381
Hey there everyone
Cole8999
08-16-2015 04:42 PM
08-18-2015 04:35 PM
by Steve
3 263
Help with a truck
bdodson89
04-27-2015 08:15 PM
08-18-2015 11:47 AM
by rmccutchan
7 980
I need some aeration...
rootytalbot
08-14-2015 12:32 PM
08-18-2015 07:59 AM
by rootytalbot
7 404
Say Hello !!!
Steve
03-19-2007 11:18 AM
08-17-2015 04:34 PM
by Steve
1,229 406,195
Whats wrong with this...
GreenWorx
07-28-2015 07:56 PM
08-16-2015 11:42 PM
by rmccutchan
3 605
What's your next...
Steve
05-15-2015 11:54 AM
08-16-2015 11:09 PM
by SC93
16 1,259
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
08-14-2015 11:08 PM
by scaypa
95 11,498
New Biz
kufnerins
08-14-2015 05:52 PM
08-14-2015 08:56 PM
by Steve
1 220
Chemical and Fertilizer...
rmccutchan
08-09-2015 10:36 PM
08-13-2015 11:11 PM
by rmccutchan
6 419
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
08-13-2015 02:10 PM
by rootytalbot
12 2,092
Hello all thinking about...
bernie
08-11-2015 04:28 PM
08-13-2015 10:33 AM
by Steve
8 380
Logo Help Font Color
LZLC
08-08-2015 09:26 PM
08-12-2015 03:50 PM
by Steve
4 359
Pricing issue
Mr. Mow
07-07-2015 06:15 AM
08-12-2015 12:30 AM
by Jeff1
20 1,830
My new mower
Chilehead
08-08-2015 09:09 PM
08-11-2015 08:36 PM
by Chilehead
9 532
Thought this was a good...
Just for Cuts
08-06-2015 03:38 PM
08-11-2015 10:54 AM
by Steve
8 527
Plowing pricing
jcurr33
08-08-2015 04:58 PM
08-11-2015 10:51 AM
by Steve
6 483
Should I upgrade my back...
googus
08-07-2015 10:50 AM
08-11-2015 10:44 AM
by googus
7 451
Keeping it clean....
Wolf4dk
08-09-2015 11:31 PM
08-11-2015 06:34 AM
by Chilehead
7 376
I have been rude and...
biglee
06-15-2015 10:11 PM
08-10-2015 09:41 PM
by stallman419
12 2,764
Newbie Saying Hi.
LZLC
08-08-2015 09:22 PM
08-10-2015 11:20 AM
by Steve
1 267
How much do I charge to...
Chris Herrera
08-06-2015 09:30 PM
08-09-2015 11:31 AM
by biglee
2 411
scag SWZT review!
mattthelawnguy
07-23-2015 02:28 PM
08-07-2015 03:26 PM
by Steve
17 1,153
Best commercial contract...
sanlanct
08-04-2015 12:18 PM
08-06-2015 06:20 AM
by sanlanct
2 404
I came across this on a...
rootytalbot
08-02-2015 11:04 AM
08-05-2015 08:17 PM
by SC93
9 639
Help bidding a hedge...
hopolb33
08-02-2015 06:09 PM
08-05-2015 02:07 PM
by Steve
3 442
recycler toro 22"
rvezakis
08-03-2015 12:10 PM
08-04-2015 11:47 AM
by Steve
1 323
» Popular Tags
ad landscaping advertising aerocore applying bark billy goat brushcutter blowout bob villa bush collections contract help curb appeal services deliquentaccounts demonstration design door hangers edging employee problems equipment dealer equipment rental facebook flyers free advertising free lawn care growing a lawn care business hiring how to hydro increase customers landscape landscaping landscaping training lawn aeration lawn care lawn mowing marketing marketing secrets more customers business mr dave mulch new business ordinance past due per hour charge per hour service plowing pricing profit on employee roundup scag secrets to landscaping sell the vision seo shell shreaded solo solo backpack sprayer sq ft square foot swzt tree tree pics up sell employee walk behind web design website website design winterization wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 02:57 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 02:57 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy