Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Comments from the peanut gallery


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 07-09-2009, 06:58 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Angry Comments from the peanut gallery

Yeah, it's starting already. One guy that just started his service said "when August rolls in you'll be able to skip a mowing if it's too dry". No, goober, we base our schedule on conditions not dates. August could be the rainiest month ever.

Next, a lady called today telling me "don't cut my grass tomorrow. It'll be too short and it'll dry out." No, monkey nut, the lack of water will dry it out, not my cutting it. I also cut at the recommended height for they type of grass in your lawn and not cutting it will only cause me to make a mess the next time trying to cut off two weeks of growth. Here's a clue: Grass is a plant. Plants need water. WATER YOUR LAWN!!!!!!!!!!!!!!

I don't work my buttocks off in the spring so that you can cancel half of your service for the summer.

Guess who's prices are going up. Go on, guess!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 07-10-2009, 10:07 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,603
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Mark,

What way have you found to handle such customers when they call and tell you these things? Are you able to explain to them they are wrong and then be able to continue mowing? Or do they stick to their initial thought?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 07-10-2009, 10:34 AM
turfmaster's Avatar
turfmaster turfmaster is offline
Senior Member
 
Join Date: Apr 2009
Location: Midwest
Posts: 366
Rep Power: 6
turfmaster is on a distinguished road
Default

Quote:
Yeah, it's starting already. One guy that just started his service said "when August rolls in you'll be able to skip a mowing if it's too dry". No, goober, we base our schedule on conditions not dates. August could be the rainiest month ever.

I don't work my buttocks off in the spring so that you can cancel half of your service for the summer.

Guess who's prices are going up. Go on, guess!
That's what I do to people like that raise their prices. If they don't like it they can be a PITA to someone else and most of them will be.
Years ago when I was building my business I was afraid to cut any PITA clients.
One day I woke up and asked myself why am I putting up with these moronic people. This is my business and there are lots of super people out there that I would rather service. When I pullup in front of a clients home with my rig I want to feel good about working at their property not despise working there.
Nothing is worse than not enjoying what your doing.
I have no clients that I hate working for and that sure makes my business fun and less stressful.
Reply With Quote
  #4  
Old 07-10-2009, 04:33 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Mark,

What way have you found to handle such customers when they call and tell you these things? Are you able to explain to them they are wrong and then be able to continue mowing? Or do they stick to their initial thought?
Well, I think I figured out why the lady didn't want me to cut today. There are 5 Fridays this month and she gets the same amount of money every month so paying me for an extra cut was probably going to cut into her bingo money.

I just ask them to recommend me to a new client (which she did) so I'll have the chance to make up the difference.

The first guy hasn't even paid me for the first cut yet so he's on my watch list anyway. (he's only been a customer for 3 weeks now).

Thanks for letting me rant. It made me feel much better today.
Reply With Quote
  #5  
Old 07-11-2009, 08:17 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

I have that same problem.

I'd love to be up front & tell my customers how it is... but usually when that time comes around I'm eager to just get the day done & go home. I end up telling them, "ya ya whatever, good, fine, we'll talk next time"

I had a rough week last week.. A handful of new customers, rain, and wow was it a disaster... Every customer was scattered. I was doing my list of customers in so many interesting ways.

With rain;

a) do all the small lawns, get them out of the way
b) do all the big lawns, so the rest will be banged out easier
c) do all the highest paying customers
d) do all the favorite customers

I did a) & d)


I have gas... dear lord am I in trouble today! Almonds man, no good!
Reply With Quote
  #6  
Old 07-11-2009, 10:23 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,603
Rep Power: 10
Steve has disabled reputation
Default

I wonder, with customers who don't want to pay the extra amount for the 5th friday, would they prefer to be on a monthly contract payment plan? Where the pay the same amount each month of the year?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 07-11-2009, 10:46 AM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
I wonder, with customers who don't want to pay the extra amount for the 5th friday, would they prefer to be on a monthly contract payment plan? Where the pay the same amount each month of the year?
Yes, I was considering that. Not only would it lower their monthly expense by spreading it out into the non-mowing months, it would also disuade them from canceling the summer cuts when they perceive the conditions are too harsh.

I've got to figure out how to split it up. How many cuts do you get per lawn throughout the year?
Reply With Quote
  #8  
Old 07-11-2009, 10:41 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by mark123 View Post
Yes, I was considering that. Not only would it lower their monthly expense by spreading it out into the non-mowing months, it would also disuade them from canceling the summer cuts when they perceive the conditions are too harsh.

I've got to figure out how to split it up. How many cuts do you get per lawn throughout the year?
It's different for others, but I mow lawns from May 1st till October 16th

5 1/2 months of service. The last 2 weeks of October is when I start fall cleanups & prepare for snow removal.

Fall cleanups = $$$$$
Reply With Quote
  #9  
Old 07-11-2009, 10:45 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default

Yes, I had better start planning on how I'm going to get fall cleanups done. *yikes*
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Add a gallery to your site Steve Search Engine Optimization and Website Design Discussions. 0 11-13-2006 09:36 PM
Comments on Matrix snowyleaflandscaping Gopher Software Support Archived Question & Answers - Read Only 1 12-06-2005 07:56 AM
Palm Comments Steve Gopher Software Support Archived Question & Answers - Read Only 59 10-10-2005 03:50 PM
WaterCar Image Gallery Gopher Tech Lawn Care Marketing & Post your marketing material for review! 0 04-20-2004 08:52 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Hi from IL
steveinil
Today 02:07 PM
Today 02:07 PM
by steveinil
0 11
WNY saying Hi.
Sargewesser
Today 07:27 AM
Today 07:27 AM
by Sargewesser
0 27
Group Buying Software as...
ferona
Today 06:49 AM
Today 06:49 AM
by ferona
0 29
How to: Use Thumbtack...
acrajchel
11-17-2014 06:39 PM
Yesterday 07:58 PM
by thom
17 565
How much do you up sell...
Essex Groundskeeping
11-23-2014 07:13 PM
Yesterday 06:29 PM
by stevef1201
8 174
This sucks...
Matther777
09-18-2014 05:56 PM
Yesterday 05:49 PM
by biglee
16 3,189
Pressure Washing...
WesleySnips
07-31-2014 07:13 PM
Yesterday 04:32 PM
by acrajchel
4 662
Hello from Kentucky
TRV
09-30-2014 06:42 PM
Yesterday 08:37 AM
by acrajchel
7 1,313
leaf removal
Double J LLC
10-03-2014 05:24 PM
11-23-2014 07:46 PM
by ExtremeLawncareServices
21 2,436
New website
Chilehead
11-20-2014 04:39 PM
11-23-2014 07:40 PM
by Just for Cuts
12 300
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
11-22-2014 10:49 PM
by Just for Cuts
16 531
Pics for website
tbtigers03
11-21-2014 05:40 PM
11-22-2014 10:01 PM
by Just for Cuts
3 160
Peco Bagger
AGPS
11-18-2014 02:20 PM
11-22-2014 05:56 PM
by AGPS
9 333
Beginner Mistakes:...
Steve
01-31-2007 12:45 PM
11-22-2014 02:42 PM
by stevef1201
22 6,190
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
11-21-2014 09:48 PM
by ExtremeLawncareServices
174 14,089
Contract or no contract?
TRV
11-20-2014 09:18 PM
11-21-2014 09:33 PM
by TRV
3 193
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
11-21-2014 08:02 PM
by stevef1201
4 348
Billboards for marketing
ExtremeLawncareServices
11-16-2014 08:39 PM
11-21-2014 07:05 PM
by acrajchel
13 408
Belt dealer problem
googus
11-21-2014 08:45 AM
11-21-2014 06:36 PM
by Steve
2 141
Good help is hard to find
Hanks Lawn Care Services
11-19-2014 03:27 PM
11-21-2014 06:32 PM
by Steve
7 252
What is going on with...
biglee
11-14-2014 03:04 PM
11-20-2014 02:50 PM
by biglee
40 990
My advice for new guys
avetslawncare
11-15-2014 09:32 AM
11-19-2014 01:47 PM
by biglee
10 525
Lawn Care business...
crieg122
10-23-2014 02:23 PM
11-19-2014 12:39 PM
by acrajchel
28 1,889
raking leaves ?
robert8509
10-22-2014 10:19 PM
11-18-2014 04:24 PM
by acrajchel
14 1,486
Leaf removal
madmedic8575
10-24-2014 05:14 PM
11-17-2014 07:34 PM
by acrajchel
6 1,219
sod job
SGlawncare
10-30-2014 09:21 PM
11-17-2014 07:10 PM
by acrajchel
7 808
Customer wants me to...
Mr. Mow
11-09-2014 07:13 AM
11-17-2014 06:48 PM
by acrajchel
10 575
Hello!
Brian3137
11-11-2014 07:15 PM
11-17-2014 06:46 PM
by acrajchel
14 502
small biz in Phoenix,AZ
anthonyramos1
11-08-2014 09:35 PM
11-17-2014 05:59 PM
by acrajchel
2 354
Client won't pay...
WesleySnips
10-30-2014 03:53 PM
11-17-2014 05:37 PM
by acrajchel
22 1,413
Government contracts
avetslawncare
11-15-2014 08:50 AM
11-17-2014 12:59 PM
by Steve
2 282
Need help on deciding a...
Brian3137
11-10-2014 06:32 PM
11-17-2014 12:44 PM
by Steve
12 544
West cost lawn prices
SGlawncare
10-09-2014 10:51 PM
11-16-2014 07:54 AM
by stevef1201
8 1,634
So how do you guys...
Mr. Mow
10-26-2014 08:55 AM
11-15-2014 08:44 AM
by avetslawncare
14 1,748
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
11-13-2014 08:35 AM
by jrs.landscaping
81 31,890
The most dangerous part...
Steve
10-06-2014 03:45 PM
11-12-2014 05:05 PM
by stevef1201
14 1,722
A little hang up in snow...
stevef1201
11-08-2014 07:05 AM
11-12-2014 12:51 PM
by Steve
4 465
Bi-weekly winter...
lxarth
11-04-2014 08:37 PM
11-12-2014 10:06 AM
by WesleySnips
9 654
taking first steps...
sizemorelawncare
11-10-2014 08:24 PM
11-11-2014 01:21 PM
by Steve
1 360
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
11-11-2014 08:12 AM
by Just for Cuts
4 416
Business Cards
crieg122
10-25-2014 01:03 PM
11-11-2014 07:56 AM
by Just for Cuts
12 1,364
How the unregister?
alive101
11-04-2014 07:39 AM
11-10-2014 01:48 PM
by Steve
4 639
Belt adjustment question
googus
11-05-2014 06:43 AM
11-10-2014 01:38 PM
by Steve
5 542
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
11-10-2014 01:25 PM
by Steve
2 380
Podcast
Shark1611
11-07-2014 05:42 PM
11-10-2014 11:41 AM
by Steve
1 342
hi, from Minnesota
rjklohn
11-07-2014 02:21 AM
11-07-2014 01:44 PM
by Steve
1 364
New to snow plowing
SS.Lawncare
11-05-2014 04:00 PM
11-07-2014 01:21 PM
by Steve
6 603
New Member
tonyap
11-05-2014 10:35 PM
11-07-2014 01:15 PM
by Steve
1 403
New to the business
jcurr33
11-05-2014 03:21 PM
11-07-2014 01:11 PM
by Steve
1 455
Lines
Matther777
11-04-2014 02:19 PM
11-07-2014 12:54 PM
by Steve
1 490
» Popular Tags
4wd aerocore apartment complex bark billy goat brushcutter bush charge christmas collections deliquentaccounts employee problems equipment rental estimate exmark ferris first truck foreman georgia gopherhaul gravely holiday how much to charge how to bid husqvarna hydraulic introduction jobs kawasaki landscape services lawn lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lighting brass outdoor lights managing a lawn care business marketing mowing mr dave mulch mulch price new business ordinance podcast profit on employee push versus ride redmax reo savannah scag v-ride seo shreaded small engine repair starting a business start up lawn care business steep lawns toro tractor auger trailer trimmer rack truck new used landscape walker won't return wood wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 04:43 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 04:43 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy