Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

Nothing but headaches


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-07-2006, 07:30 PM
tiedeman
Guest
 
Posts: n/a
Default

Man, the last 10 days have been nothing but a headache for me with the application side of the business, while the lawn maintenance side is picking up and I am actually taking on more lawn maintenance customers (even though I am trying to get out of it...I think).

I specifically tell all of my application customers up front that I can not 100% take care of their weeds. *They all know that I use granular products. *There are two customers that are becoming a pain in my side, one in particular. *

She called around the 28th of April, complaining about all the dandelions in her lawn. *I informed her that i was going to be at her place on the 2nd, for her next round of application, but if she wanted me too I would stop over and check up on her lawn. *I went over there, and there was 5 dandelions there. *The funny thing I looked over her entire lawn, and it looked the best that it had ever looked...ever. *But to please her, I spot sprayed for those five dandelions, and then on the 2nd of May, I did the actual application. *Well, 2 days later I get a phone call from her complaining about the dandelions. *I just sat there listening to the answering machine and shaking my head telling my wife, "Heck, I just did the application 48hrs ago, she expects results that fast?" I am not evening bothering calling back. *I have been going out of my way for her the last 2 years, and I am done. * Her lawn looks amazing compared to when I took it over. *

The second customer calls up questioning whether I actually did an application on the lawn because of how fast it took me. *It was an approx 12,000 sq ft lawn, and my broadcast spearder spreads approx 10 feet across. *The lawn took me like 8 mins and she is complaining that I wasn't there enough. *The way she talked she even questioned whether I applied something on her lawn since she still has weeds. *I just applied her product on the 2nd as well. *It's funny of how fast these people think results will happen. *And with this customer in particular I remember I made a point up front to her that it would take multiple applications to see any great results. *The reason that I made this point is because two years ago she only had me do one application for dandelions (which believe it or not, did an amazing job) and she wasn't happy with it. One other thing, I give this lady a $4 discount off from the price.

I was talking with my wife and telling her, "Maybe going into strictly application is not a great idea."
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-07-2006, 08:07 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,487
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Troy,

Don't let them get you down. 10% of your customers will eat up 90% of your time if they are able to. If they get to be too much of a hassle, it might be better to just let them go.

You can't make everyone happy.

What do you think you might do to overcome this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 05-07-2006, 09:08 PM
tiedeman
Guest
 
Posts: n/a
Default

Well, the one customer in particular I have gone way out of my way to accomidate her. If she hadn't already pre-paid for the entire season I would cut her. I even gave her a 5% discount on the pre-pay.

The other lady I feel is just going to keep on being a pain no matter what. I am just going to hopefully bite me lip with her.

So far this year I have had only 3 people complain about weeds. The two above and one other lady. The other lady is another example of where I applied an application, and like 3 days later she was wondering why there still was weeds there. This lawn was horrible though. She is a brand new customer that I just picked up 3 weeks and I have a really bad feeling about her. I just feel that she is going to not only stiff me on the application side, but also approx $150.00 in black dirt that I had delivered to her house. Even if she doesn't stiff me, I feel that she will pay late. Just a gut feeling
Reply With Quote
  #4  
Old 05-08-2006, 11:37 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,487
Rep Power: 10
Steve has disabled reputation
Default

Isn't it amazing how just a few bad apples can really ruin the joy of owning your business?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
What parts do you carry...
Just for Cuts
10-17-2014 09:08 AM
Today 07:38 AM
by Mr. Mow
18 363
Cheapskate Landlord...
Mr. Mow
Today 06:33 AM
Today 07:17 AM
by Mr. Mow
2 18
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
Today 06:40 AM
by Mr. Mow
7 1,571
Hello, from TEXAS
sanchez5
10-17-2014 09:56 PM
Yesterday 11:36 PM
by SGL1
2 177
Pda
stevef1201
10-18-2014 02:05 PM
Yesterday 11:27 PM
by SGL1
2 139
Sunny Beach Tennis...
SGL1
Yesterday 11:24 PM
Yesterday 11:24 PM
by SGL1
0 34
how to fi d commercial...
mchampion319
Yesterday 09:50 PM
Yesterday 09:50 PM
by mchampion319
0 44
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Yesterday 05:51 PM
by stevef1201
146 10,919
Hello From Tennessee
mrmann901
10-17-2014 10:02 PM
10-17-2014 10:02 PM
by mrmann901
0 138
Organic Lawn Care...
NHray
10-17-2014 06:05 PM
10-17-2014 06:05 PM
by NHray
0 169
Jungle to Beautiful
stevef1201
10-17-2014 09:54 AM
10-17-2014 04:56 PM
by stevef1201
2 217
This sucks...
Matther777
09-18-2014 04:56 PM
10-17-2014 04:54 PM
by stevef1201
13 1,998
Cement mixer
KevinsLawns
10-15-2014 08:03 PM
10-17-2014 04:27 PM
by Just for Cuts
6 304
Hello ! New guy Rob here
RWorthley1
10-17-2014 04:05 PM
10-17-2014 04:05 PM
by RWorthley1
0 153
first year update
cmdlawncare
08-12-2014 05:41 PM
10-17-2014 03:46 PM
by cmdlawncare
3 1,127
Snow Blowing
gwilson98
10-12-2014 02:21 PM
10-17-2014 02:51 PM
by Steve
6 509
questions on order to...
jack2048
10-13-2014 11:15 AM
10-17-2014 08:48 AM
by Just for Cuts
14 556
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
10-17-2014 07:49 AM
by SGL1
6 811
Grasswhoopins.com Anyone...
GRASS WHOOPINS
06-21-2011 11:38 PM
10-16-2014 01:30 PM
by ExtremeLawncareServices
42 9,149
I Want to buy old...
ExtremeLawncareServices
10-10-2014 10:04 PM
10-15-2014 09:12 PM
by ExtremeLawncareServices
6 550
Say Hello !!!
Steve
03-19-2007 11:18 AM
10-15-2014 06:43 PM
by NHray
1,190 339,800
Workmans compensation...
CDLAWNCARE
10-15-2014 08:05 AM
10-15-2014 02:57 PM
by Steve
2 293
Do you find weed eating...
chuck2s
10-15-2014 02:10 PM
10-15-2014 02:10 PM
by chuck2s
0 262
Incorporating &...
WesleySnips
10-01-2014 09:39 PM
10-15-2014 01:37 PM
by kslawn
20 1,352
Falling into business
stellarmowing
09-28-2014 04:35 PM
10-15-2014 05:57 AM
by ringahding1
8 1,373
Apartment Complex and...
lxarth
06-22-2011 01:10 PM
10-14-2014 06:25 PM
by jrs.landscaping
42 9,432
I LOVE hedge trimming
stevef1201
10-13-2014 09:05 AM
10-14-2014 01:06 PM
by Steve
5 392
Help with seeder...
ExtremeLawncareServices
10-09-2014 07:39 AM
10-13-2014 08:09 PM
by ExtremeLawncareServices
5 554
The Market watch
WesleySnips
10-12-2014 08:47 PM
10-13-2014 05:40 PM
by SGL1
3 400
Help pricing a large...
Bradcook21
10-07-2014 06:49 AM
10-13-2014 02:00 PM
by Steve
7 746
leaf removal
Double J LLC
10-03-2014 04:24 PM
10-13-2014 06:46 AM
by Billy Goat
19 1,365
Acerage Rake
acrajchel
04-23-2014 07:23 PM
10-12-2014 10:53 PM
by SGL1
2 717
John Deere z235 Deck
WesleySnips
09-29-2014 06:02 PM
10-12-2014 06:20 PM
by kslawn
25 1,513
Credit card contract
SGL1
10-06-2014 05:31 PM
10-12-2014 03:40 PM
by SGL1
18 935
Truck craft dump bed...
ExtremeLawncareServices
10-04-2014 08:41 PM
10-10-2014 11:35 AM
by Steve
7 838
First Time River Rock...
berryjam
10-09-2014 06:09 PM
10-10-2014 11:08 AM
by Steve
2 490
West cost lawn prices
SGlawncare
10-09-2014 09:51 PM
10-10-2014 11:03 AM
by Steve
1 486
Question?what should I...
dalvan0
09-24-2014 11:10 PM
10-09-2014 05:58 PM
by kslawn
28 2,007
Mowing the hills
EyeCatchersNow
07-08-2014 12:22 PM
10-09-2014 04:19 PM
by Just for Cuts
25 2,863
snowplowing
jshak40
09-01-2014 07:20 AM
10-09-2014 02:21 PM
by Steve
25 3,512
Changing Scag Freedom Z...
maggiedavidson
10-06-2014 12:24 PM
10-08-2014 06:34 PM
by ExtremeLawncareServices
7 724
The most dangerous part...
Steve
10-06-2014 02:45 PM
10-07-2014 04:18 PM
by ExtremeLawncareServices
3 699
Good Mower
jack2048
10-04-2014 05:34 PM
10-07-2014 01:05 PM
by Steve
7 791
Mulching fad killing...
Tree geek
10-06-2014 08:37 PM
10-06-2014 08:37 PM
by Tree geek
0 608
Help a brother...
tbtigers03
09-28-2014 11:41 AM
10-06-2014 02:53 PM
by Steve
11 1,333
Update on LawnsAway and...
Ian Lovejoy
09-28-2014 10:24 AM
10-06-2014 01:30 PM
by Steve
4 1,199
A GREAT Story
stevef1201
10-02-2014 10:33 AM
10-06-2014 12:50 PM
by Steve
6 1,008
Look out Bob Villa -...
Mr Dave
09-30-2014 10:06 AM
10-03-2014 07:26 PM
by kslawn
6 1,148
Kohler command carb...
ExtremeLawncareServices
09-21-2014 03:09 PM
10-03-2014 07:12 PM
by kslawn
27 2,108
thinking about throwing...
veteranslawncaresystems
09-09-2014 10:31 PM
10-03-2014 03:37 PM
by ExtremeLawncareServices
14 2,680
» Popular Tags
4wd apartment lawn care estimate applying article marketing bid bob villa charge christmas collections subcontractor commercial demonstration ditches edging employee problems estimate exmark ferris first truck georgia gopherhaul gravely hardscapes honda how much to charge how to hydraulic installation introduction landscape services lawn lawn care lawn care busines plan lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lawn care website seo marketing mechanic monthly mulch mulch price new business new mower past due patio install podcast reo running a business savannah scag scag v-ride seo shell snow plowing starting a business start up lawn care business steep lawns stihl theft of services toro tractor auger trailer mate pro tree truck new used landscape walker won't return wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 07:39 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 07:39 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy