Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

Nothing but headaches


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-07-2006, 08:30 PM
tiedeman
Guest
 
Posts: n/a
Default

Man, the last 10 days have been nothing but a headache for me with the application side of the business, while the lawn maintenance side is picking up and I am actually taking on more lawn maintenance customers (even though I am trying to get out of it...I think).

I specifically tell all of my application customers up front that I can not 100% take care of their weeds. *They all know that I use granular products. *There are two customers that are becoming a pain in my side, one in particular. *

She called around the 28th of April, complaining about all the dandelions in her lawn. *I informed her that i was going to be at her place on the 2nd, for her next round of application, but if she wanted me too I would stop over and check up on her lawn. *I went over there, and there was 5 dandelions there. *The funny thing I looked over her entire lawn, and it looked the best that it had ever looked...ever. *But to please her, I spot sprayed for those five dandelions, and then on the 2nd of May, I did the actual application. *Well, 2 days later I get a phone call from her complaining about the dandelions. *I just sat there listening to the answering machine and shaking my head telling my wife, "Heck, I just did the application 48hrs ago, she expects results that fast?" I am not evening bothering calling back. *I have been going out of my way for her the last 2 years, and I am done. * Her lawn looks amazing compared to when I took it over. *

The second customer calls up questioning whether I actually did an application on the lawn because of how fast it took me. *It was an approx 12,000 sq ft lawn, and my broadcast spearder spreads approx 10 feet across. *The lawn took me like 8 mins and she is complaining that I wasn't there enough. *The way she talked she even questioned whether I applied something on her lawn since she still has weeds. *I just applied her product on the 2nd as well. *It's funny of how fast these people think results will happen. *And with this customer in particular I remember I made a point up front to her that it would take multiple applications to see any great results. *The reason that I made this point is because two years ago she only had me do one application for dandelions (which believe it or not, did an amazing job) and she wasn't happy with it. One other thing, I give this lady a $4 discount off from the price.

I was talking with my wife and telling her, "Maybe going into strictly application is not a great idea."
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-07-2006, 09:07 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,603
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Troy,

Don't let them get you down. 10% of your customers will eat up 90% of your time if they are able to. If they get to be too much of a hassle, it might be better to just let them go.

You can't make everyone happy.

What do you think you might do to overcome this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 05-07-2006, 10:08 PM
tiedeman
Guest
 
Posts: n/a
Default

Well, the one customer in particular I have gone way out of my way to accomidate her. If she hadn't already pre-paid for the entire season I would cut her. I even gave her a 5% discount on the pre-pay.

The other lady I feel is just going to keep on being a pain no matter what. I am just going to hopefully bite me lip with her.

So far this year I have had only 3 people complain about weeds. The two above and one other lady. The other lady is another example of where I applied an application, and like 3 days later she was wondering why there still was weeds there. This lawn was horrible though. She is a brand new customer that I just picked up 3 weeks and I have a really bad feeling about her. I just feel that she is going to not only stiff me on the application side, but also approx $150.00 in black dirt that I had delivered to her house. Even if she doesn't stiff me, I feel that she will pay late. Just a gut feeling
Reply With Quote
  #4  
Old 05-08-2006, 12:37 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,603
Rep Power: 10
Steve has disabled reputation
Default

Isn't it amazing how just a few bad apples can really ruin the joy of owning your business?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
leaf removal
Double J LLC
10-03-2014 05:24 PM
Today 01:08 AM
by ExtremeLawncareServices
25 2,489
Hello from Kentucky
TRV
09-30-2014 06:42 PM
Yesterday 07:45 PM
by TRV
8 1,332
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
Yesterday 07:00 PM
by ExtremeLawncareServices
176 14,133
Hi from IL
steveinil
Yesterday 02:07 PM
Yesterday 02:07 PM
by steveinil
0 29
WNY saying Hi.
Sargewesser
Yesterday 07:27 AM
Yesterday 07:27 AM
by Sargewesser
0 33
Group Buying Software as...
ferona
Yesterday 06:49 AM
Yesterday 06:49 AM
by ferona
0 36
How to: Use Thumbtack...
acrajchel
11-17-2014 06:39 PM
11-24-2014 07:58 PM
by thom
17 580
How much do you up sell...
Essex Groundskeeping
11-23-2014 07:13 PM
11-24-2014 06:29 PM
by stevef1201
8 187
This sucks...
Matther777
09-18-2014 05:56 PM
11-24-2014 05:49 PM
by biglee
16 3,214
Pressure Washing...
WesleySnips
07-31-2014 07:13 PM
11-24-2014 04:32 PM
by acrajchel
4 669
New website
Chilehead
11-20-2014 04:39 PM
11-23-2014 07:40 PM
by Just for Cuts
12 314
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
11-22-2014 10:49 PM
by Just for Cuts
16 538
Pics for website
tbtigers03
11-21-2014 05:40 PM
11-22-2014 10:01 PM
by Just for Cuts
3 168
Peco Bagger
AGPS
11-18-2014 02:20 PM
11-22-2014 05:56 PM
by AGPS
9 344
Beginner Mistakes:...
Steve
01-31-2007 12:45 PM
11-22-2014 02:42 PM
by stevef1201
22 6,208
Contract or no contract?
TRV
11-20-2014 09:18 PM
11-21-2014 09:33 PM
by TRV
3 202
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
11-21-2014 08:02 PM
by stevef1201
4 357
Billboards for marketing
ExtremeLawncareServices
11-16-2014 08:39 PM
11-21-2014 07:05 PM
by acrajchel
13 417
Belt dealer problem
googus
11-21-2014 08:45 AM
11-21-2014 06:36 PM
by Steve
2 152
Good help is hard to find
Hanks Lawn Care Services
11-19-2014 03:27 PM
11-21-2014 06:32 PM
by Steve
7 260
What is going on with...
biglee
11-14-2014 03:04 PM
11-20-2014 02:50 PM
by biglee
40 1,001
My advice for new guys
avetslawncare
11-15-2014 09:32 AM
11-19-2014 01:47 PM
by biglee
10 540
Lawn Care business...
crieg122
10-23-2014 02:23 PM
11-19-2014 12:39 PM
by acrajchel
28 1,903
raking leaves ?
robert8509
10-22-2014 10:19 PM
11-18-2014 04:24 PM
by acrajchel
14 1,492
Leaf removal
madmedic8575
10-24-2014 05:14 PM
11-17-2014 07:34 PM
by acrajchel
6 1,230
sod job
SGlawncare
10-30-2014 09:21 PM
11-17-2014 07:10 PM
by acrajchel
7 814
Customer wants me to...
Mr. Mow
11-09-2014 07:13 AM
11-17-2014 06:48 PM
by acrajchel
10 587
Hello!
Brian3137
11-11-2014 07:15 PM
11-17-2014 06:46 PM
by acrajchel
14 514
small biz in Phoenix,AZ
anthonyramos1
11-08-2014 09:35 PM
11-17-2014 05:59 PM
by acrajchel
2 363
Client won't pay...
WesleySnips
10-30-2014 03:53 PM
11-17-2014 05:37 PM
by acrajchel
22 1,424
Government contracts
avetslawncare
11-15-2014 08:50 AM
11-17-2014 12:59 PM
by Steve
2 290
Need help on deciding a...
Brian3137
11-10-2014 06:32 PM
11-17-2014 12:44 PM
by Steve
12 556
West cost lawn prices
SGlawncare
10-09-2014 10:51 PM
11-16-2014 07:54 AM
by stevef1201
8 1,646
So how do you guys...
Mr. Mow
10-26-2014 08:55 AM
11-15-2014 08:44 AM
by avetslawncare
14 1,761
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
11-13-2014 08:35 AM
by jrs.landscaping
81 31,906
The most dangerous part...
Steve
10-06-2014 03:45 PM
11-12-2014 05:05 PM
by stevef1201
14 1,739
A little hang up in snow...
stevef1201
11-08-2014 07:05 AM
11-12-2014 12:51 PM
by Steve
4 476
Bi-weekly winter...
lxarth
11-04-2014 08:37 PM
11-12-2014 10:06 AM
by WesleySnips
9 669
taking first steps...
sizemorelawncare
11-10-2014 08:24 PM
11-11-2014 01:21 PM
by Steve
1 370
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
11-11-2014 08:12 AM
by Just for Cuts
4 425
Business Cards
crieg122
10-25-2014 01:03 PM
11-11-2014 07:56 AM
by Just for Cuts
12 1,377
How the unregister?
alive101
11-04-2014 07:39 AM
11-10-2014 01:48 PM
by Steve
4 646
Belt adjustment question
googus
11-05-2014 06:43 AM
11-10-2014 01:38 PM
by Steve
5 548
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
11-10-2014 01:25 PM
by Steve
2 391
Podcast
Shark1611
11-07-2014 05:42 PM
11-10-2014 11:41 AM
by Steve
1 350
hi, from Minnesota
rjklohn
11-07-2014 02:21 AM
11-07-2014 01:44 PM
by Steve
1 370
New to snow plowing
SS.Lawncare
11-05-2014 04:00 PM
11-07-2014 01:21 PM
by Steve
6 621
New Member
tonyap
11-05-2014 10:35 PM
11-07-2014 01:15 PM
by Steve
1 412
New to the business
jcurr33
11-05-2014 03:21 PM
11-07-2014 01:11 PM
by Steve
1 462
Lines
Matther777
11-04-2014 02:19 PM
11-07-2014 12:54 PM
by Steve
1 497
» Popular Tags
2wd apartment bid apartment lawn care estimate applying article marketing auger blades bob villa bush charge christmas commercial deliquentaccounts demonstration ditches employee problems exmark ferris first truck georgia gopherhaul grass gravely growing a lawn care business hardscapes hiring holiday how much to charge how to how to bid john deere quik trac labor cost landscape services lawn lawn care lawn care busines plan lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lighting lighting brass outdoor lights mechanic mowing mulch mulch price new business new mower patio install per hour charge podcast pto running a business savannah scripts search engine optimization seo shell snow plowing starting a business start up lawn care business stihl theft toro toro grand stand trailer mate pro tree walker
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 01:08 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 01:08 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy