Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

Nothing but headaches


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-07-2006, 07:30 PM
tiedeman
Guest
 
Posts: n/a
Default

Man, the last 10 days have been nothing but a headache for me with the application side of the business, while the lawn maintenance side is picking up and I am actually taking on more lawn maintenance customers (even though I am trying to get out of it...I think).

I specifically tell all of my application customers up front that I can not 100% take care of their weeds. *They all know that I use granular products. *There are two customers that are becoming a pain in my side, one in particular. *

She called around the 28th of April, complaining about all the dandelions in her lawn. *I informed her that i was going to be at her place on the 2nd, for her next round of application, but if she wanted me too I would stop over and check up on her lawn. *I went over there, and there was 5 dandelions there. *The funny thing I looked over her entire lawn, and it looked the best that it had ever looked...ever. *But to please her, I spot sprayed for those five dandelions, and then on the 2nd of May, I did the actual application. *Well, 2 days later I get a phone call from her complaining about the dandelions. *I just sat there listening to the answering machine and shaking my head telling my wife, "Heck, I just did the application 48hrs ago, she expects results that fast?" I am not evening bothering calling back. *I have been going out of my way for her the last 2 years, and I am done. * Her lawn looks amazing compared to when I took it over. *

The second customer calls up questioning whether I actually did an application on the lawn because of how fast it took me. *It was an approx 12,000 sq ft lawn, and my broadcast spearder spreads approx 10 feet across. *The lawn took me like 8 mins and she is complaining that I wasn't there enough. *The way she talked she even questioned whether I applied something on her lawn since she still has weeds. *I just applied her product on the 2nd as well. *It's funny of how fast these people think results will happen. *And with this customer in particular I remember I made a point up front to her that it would take multiple applications to see any great results. *The reason that I made this point is because two years ago she only had me do one application for dandelions (which believe it or not, did an amazing job) and she wasn't happy with it. One other thing, I give this lady a $4 discount off from the price.

I was talking with my wife and telling her, "Maybe going into strictly application is not a great idea."
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-07-2006, 08:07 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,977
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Troy,

Don't let them get you down. 10% of your customers will eat up 90% of your time if they are able to. If they get to be too much of a hassle, it might be better to just let them go.

You can't make everyone happy.

What do you think you might do to overcome this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 05-07-2006, 09:08 PM
tiedeman
Guest
 
Posts: n/a
Default

Well, the one customer in particular I have gone way out of my way to accomidate her. If she hadn't already pre-paid for the entire season I would cut her. I even gave her a 5% discount on the pre-pay.

The other lady I feel is just going to keep on being a pain no matter what. I am just going to hopefully bite me lip with her.

So far this year I have had only 3 people complain about weeds. The two above and one other lady. The other lady is another example of where I applied an application, and like 3 days later she was wondering why there still was weeds there. This lawn was horrible though. She is a brand new customer that I just picked up 3 weeks and I have a really bad feeling about her. I just feel that she is going to not only stiff me on the application side, but also approx $150.00 in black dirt that I had delivered to her house. Even if she doesn't stiff me, I feel that she will pay late. Just a gut feeling
Reply With Quote
  #4  
Old 05-08-2006, 11:37 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,977
Rep Power: 10
Steve has disabled reputation
Default

Isn't it amazing how just a few bad apples can really ruin the joy of owning your business?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Is it too late?
Cpadgett
05-28-2016 09:10 AM
Today 12:49 PM
by SC93
9 480
Spot checked by...
Just for Cuts
06-28-2016 02:34 PM
Yesterday 05:14 PM
by Steve
2 48
Chemical Applications
acrajchel
06-24-2016 06:44 PM
Yesterday 05:11 PM
by Steve
3 90
3 Applications or 5...
stansg1fresh
02-18-2013 12:02 PM
Yesterday 05:05 PM
by Steve
5 1,436
Best Push Mower You Have...
markty
05-14-2016 03:46 PM
06-28-2016 08:11 PM
by mowandblow1980
21 886
Great Arborist Ladder
SGL1
06-04-2016 09:56 AM
06-28-2016 08:04 PM
by mowandblow1980
11 423
Newbie
Jhoell
06-25-2016 03:28 AM
06-28-2016 02:11 PM
by Chilehead
2 73
Say Hello !!!
Steve
03-19-2007 11:18 AM
06-28-2016 11:02 AM
by Brownieboy
1,253 438,305
Hello Everyone
JohnsLawnCare
06-22-2016 11:14 AM
06-28-2016 08:36 AM
by Steve
13 260
Business Overload
Chilehead
05-06-2016 09:27 PM
06-27-2016 09:14 PM
by Chilehead
19 802
Firefighter gone Lawn...
Firehouselawn@hotmail.com
03-10-2016 04:50 PM
06-24-2016 07:26 PM
by acrajchel
9 10,122
Exmark Turf Tracer
acrajchel
02-01-2014 11:34 AM
06-24-2016 07:23 PM
by acrajchel
5 2,151
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
06-24-2016 06:59 PM
by acrajchel
7 3,053
Ybravo 25 mowers
SGL1
06-11-2016 09:52 AM
06-21-2016 03:44 PM
by acrajchel
5 307
Help a Brother Out -...
Hedgemaster
01-23-2012 04:19 PM
06-17-2016 08:28 AM
by SGL1
94 34,505
anyone interested in a...
GoGreenerKS
06-16-2016 01:00 PM
06-17-2016 02:58 AM
by SC93
4 182
Prolin
rmccutchan
05-21-2016 04:53 PM
06-16-2016 05:28 PM
by acrajchel
3 337
Laying new grass, Sod...
WarriorLandscapingCAN
05-23-2016 10:07 AM
06-16-2016 05:27 PM
by acrajchel
2 328
Upgraded to a new mower
Stevenor92
05-17-2016 08:17 PM
06-16-2016 05:22 PM
by acrajchel
9 558
How can I fix my...
WarriorLandscapingCAN
06-10-2016 07:47 PM
06-16-2016 05:19 PM
by acrajchel
2 243
Need a lil help
Cpadgett
06-05-2016 09:51 AM
06-16-2016 05:17 PM
by acrajchel
5 377
help with sole...
greenbuds
03-24-2016 12:21 PM
06-16-2016 05:01 PM
by acrajchel
4 9,779
New Member from...
tiptoppmanager
06-15-2016 07:39 AM
06-15-2016 03:18 PM
by SC93
2 179
Brand new fish pond
Flynn landscaping 2016
06-12-2016 09:53 AM
06-13-2016 11:21 AM
by Steve
1 157
Whats up??
Cpadgett
05-27-2016 10:57 AM
06-06-2016 08:46 PM
by Cpadgett
11 526
New Member from Texas
NathanR
06-02-2016 06:13 PM
06-03-2016 09:17 PM
by SC93
7 338
Edging Fad...
Tree geek
05-10-2016 11:29 PM
06-03-2016 07:02 PM
by SGL1
3 513
To mow weekly or Biweekly
WarriorLandscapingCAN
05-11-2016 04:09 PM
06-03-2016 06:42 PM
by SGL1
11 800
Your Time Lawn Care
yourtimelawncare
05-31-2016 01:12 PM
06-02-2016 10:11 PM
by SC93
2 295
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 01:38 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 01:38 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy