Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Introduce Yourself

Introduce Yourself Welcome all new forum members. Please introduce yourself and tell us about you. Tell us about your company. How did you get started? How long have you been in business? What do you do for fun? Don't be shy, say hello! It's fun and educational to interact on the forum!

New here and to the business


Introduce Yourself

Welcome all new forum members. Please introduce yourself and tell us about you. Tell us about your company. How did you get started? How long have you been in business? What do you do for fun? Don't be shy, say hello! It's fun and educational to interact on the forum!
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-29-2009, 11:34 PM
jds2381's Avatar
jds2381 jds2381 is offline
Member
 
Join Date: May 2009
Posts: 50
Rep Power: 7
jds2381 is on a distinguished road
Cool New here and to the business

Well, I have made a few posts. I do things a little backwards I suppose. I am from Parkersburg, WV. I moved here from KY. I just 'opened doors' this year. This is all new to me. I have made a few mistakes already and am positive there are plenty more to make in the years to come. At the moment I have just a handful of accounts but have big plans for next year. I am still marketing lightly as my other job requires a lot of attention.

I plan on sinking a little wad of cash toward the end of Feb. in marketing. I feel confident that I will have a full schedule next year. (full schedule = 50 small to medium sized accounts)

I sure picked a great time to start. With the economy the way it is, it is not uncommon to see 25 different "LCO's" (and I use the term lightly) in a day. This doesn't worry me. Primarily because I don't have to rely strictly on this for my income. But also because of my background in sales. I am pretty crafty when talking to potential clients. I let them know up front they can get the service cheaper. Sample quote goes as follows:

"Customer x, our basic service package includes mowing, trimming, and clean up. Your place will look nice when we leave. I can provide this to you for $30." (my min. charge)
"I'll let you know right now customer x that you can get your yard mowed for less. It is not uncommon this time of year to see everybody and their brother pulling a mower behind their car. With people being laid off right now, these 'companies' have increased in numbers. I pick up just as many accounts this time of year as I do at the start of the season. It happens every year, once they find out they just can't make it charging $15-$20 per yard, they hang it up. They don't realize the overhead you have such as insurance, maintanance, and paying taxes."

"We are here to stay. I don't know what you had in mind as when you would like a company to start on your lawn but I can tell you, I have an opening tomorrow, and Friday. Which one of those would you prefer?"

Or something along those lines without sounding too salesy. It works for me. They usually jump on it.
__________________
www.pleasehelpmylawn.com
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-30-2009, 03:04 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,356
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
That is very interesting.

What do you find is most important when trying to land a new lawn care account?

Also what are some of the things lawn care business owners should avoid doing when trying to make a sale to a new customer?

Any do's and dont's you can share with us?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 06-30-2009, 07:30 AM
arthur712's Avatar
arthur712 arthur712 is offline
Artie
 
Join Date: Jun 2009
Location: Cocoa FL
Age: 43
Posts: 731
Rep Power: 6
arthur712 is on a distinguished road
Default

Whats up JD,

Making mistakes are great, You hopefully learn from them.

You do sound like you have had some sale training. I is okay to be sales man when you are trying to drum up more business. Like you said you DO NOT want to sound "Salesy".
Scripting is the best thing for anyone out there, BUT you have to make it your own. DO Not sound like a recording! Throw in some one liner clean jokes. Make it fun!!

The biggest thing I have noticed that works the best!!! Tell your customers how happy you are because your getting tons of referals from other account and you just love being part of making thier houses look great!!!
NEVER COMPLAIN ABOUT ECONIMY OR MONEY!!
Keep it up up happy happy.

JD, Thanks for the order of take a cards. If you can take a picture when you install them and send me a copy for my gallery.

Thanx!
Artie
__________________
Artie Crowley
Reply With Quote
  #4  
Old 06-30-2009, 12:05 PM
jds2381's Avatar
jds2381 jds2381 is offline
Member
 
Join Date: May 2009
Posts: 50
Rep Power: 7
jds2381 is on a distinguished road
Default

Things I find important when meeting with a potential client for the first time:

1. Show up when you say you will.
2. Be sure to look professional.
3. Don't pull up to their house with music blaring or a cigarette hanging out of your mouth. (I am a smoker but this doesnt look good at all imo)
4. Do what you came to do. It is a good idea to 'shoot the ****' (for want of a better term lol) for a few but you want to look like you are on a tight schedule. If they think you have time to BS for an hour they will want to do that everytime you come or worst yet will think if you have time to do this you must not have a full schedule and if you dont have a lot of clients there must be a reason for that, then decide not to go with you.
5. Don't haggle with them. This is not a flea market. We have figured our costs, estimated time to do the job, and presented a number we can do it for. This is why I take the approach I do telling them they can get it cheaper. Almost always this avoids the "well, i was thinking you could do it for $xx"
6. I offer coupons on my website. I usually tell them, "Hey, I'll let you in on something. If you go to my website and print off our coupon, you can save an additional 10%" I do this for two reasons. The first being that it makes the client feel special, like they got some sort of great deal and two being that if they use this coupon on their first service they cant use it on additional services that would be a larger number off their bill. lol


These are just a few off the top of my head.

Art,
I just received the stickers. I plan on putting them on later. Once I do I'll be sure to send you some pics.
__________________
www.pleasehelpmylawn.com
Reply With Quote
  #5  
Old 06-30-2009, 06:28 PM
arthur712's Avatar
arthur712 arthur712 is offline
Artie
 
Join Date: Jun 2009
Location: Cocoa FL
Age: 43
Posts: 731
Rep Power: 6
arthur712 is on a distinguished road
Default

JD, Your Hired!!!!

You sound like you have been doing sales for a very long time.

I have been a Sales Trainer for over 20 years and I wish I could find sales people that could understand what you are saying. (GOOD STUFF)

The 3rd and best reason for them to go to Your web page is to get them on your website, this way they can use that a referral base.

You are going to be big!! Exspecially because of the Card Holders. HAHA

Thanx!
Artie
__________________
Artie Crowley
Reply With Quote
  #6  
Old 07-01-2009, 12:19 AM
jds2381's Avatar
jds2381 jds2381 is offline
Member
 
Join Date: May 2009
Posts: 50
Rep Power: 7
jds2381 is on a distinguished road
Default

Quote:
Originally Posted by arthur712 View Post
JD, Your Hired!!!!

You sound like you have been doing sales for a very long time.

I have been a Sales Trainer for over 20 years and I wish I could find sales people that could understand what you are saying. (GOOD STUFF)

The 3rd and best reason for them to go to Your web page is to get them on your website, this way they can use that a referral base.

You are going to be big!! Exspecially because of the Card Holders. HAHA

Thanx!
Artie

Thank you sir. I have always been in sales. I have sold everything from long distance over the telephone to steaks from the back of a pick-up truck. Kirbys, security systems and insurance all being included in the middle their somewhere.

I have that pic but it is out in my jeep and I am upstairs in my office wearing only boxers so it will have to wait one more day lol
__________________
www.pleasehelpmylawn.com
Reply With Quote
  #7  
Old 07-01-2009, 03:41 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,356
Rep Power: 10
Steve has disabled reputation
Default

Quote:
6. I offer coupons on my website. I usually tell them, "Hey, I'll let you in on something. If you go to my website and print off our coupon, you can save an additional 10%" I do this for two reasons. The first being that it makes the client feel special, like they got some sort of great deal and two being that if they use this coupon on their first service they cant use it on additional services that would be a larger number off their bill.
I find this to be a very interesting topic. When would it be best to offer this to a customer and what kind of services would you offer this for? If they are already a customer, how does it help giving them a 10% off coupon?


Quote:
I have that pic but it is out in my jeep and I am upstairs in my office wearing only boxers so it will have to wait one more day lol
I'd love to see this too!
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 07-01-2009, 04:35 AM
jds2381's Avatar
jds2381 jds2381 is offline
Member
 
Join Date: May 2009
Posts: 50
Rep Power: 7
jds2381 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
I find this to be a very interesting topic. When would it be best to offer this to a customer and what kind of services would you offer this for? If they are already a customer, how does it help giving them a 10% off coupon?



I'd love to see this too!
This is ideal for potential clients. It is good on all services. It's a 'one time only' coupon. If they use it at the start (I require all new customers to pay on spot, then they get put on a monthly billing schedule) it saves me money. If not, oh well. They use it on a month of services and save more. Still all good. If a current customer gets a hold of it, it's all good too. It is to be used one time only. If a customer hasn't used it and I notice, I'll make a point to tell them. Like I said, They will feel special. Little things go a long way. If I let them in on the "secret" they will become more loyal. It is human nature to want a deal. If you get a deal one time, you will remain a client for longer. Offer a deal a couple times per year and the customer will feel special. They may be able to save a dollar or two with the 'new' company in town but you have been there for them and offered them 'special deals' so they stay with you!

PS, if you are too lazy to look at my website, the coupon offer is 10% off services. I made it in office publisher or something. Very generic but if you save $10-$20 who cares right? lol
__________________
www.pleasehelpmylawn.com
Reply With Quote
  #9  
Old 07-01-2009, 06:44 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,356
Rep Power: 10
Steve has disabled reputation
Default

Quote:
If they use it at the start (I require all new customers to pay on spot, then they get put on a monthly billing schedule) it saves me money.
At what point do you start to bill them monthly?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 07-01-2009, 07:39 AM
arthur712's Avatar
arthur712 arthur712 is offline
Artie
 
Join Date: Jun 2009
Location: Cocoa FL
Age: 43
Posts: 731
Rep Power: 6
arthur712 is on a distinguished road
Default

Quote:
Originally Posted by jds2381 View Post
I have that pic but it is out in my jeep and I am upstairs in my office wearing only boxers so it will have to wait one more day lol
Thanks for that image, I have to go with out breakfast today now!!

LOL
__________________
Artie Crowley
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
big job for me....need...
holymoly
Today 06:15 AM
Today 06:15 AM
by holymoly
0 14
how to make customers...
Bradcook21
Yesterday 05:04 PM
Today 03:13 AM
by jrs.landscaping
4 81
Hello All
HappyGrass
Yesterday 10:10 PM
Yesterday 10:10 PM
by HappyGrass
0 25
What a JERK!
Chilehead
05-06-2015 08:13 AM
Yesterday 09:27 PM
by Chilehead
15 765
Share your stolen...
SGL1
Yesterday 09:05 PM
Yesterday 09:05 PM
by SGL1
0 26
Equipment dealers
mattthelawnguy
05-21-2015 04:33 PM
Yesterday 07:07 PM
by mattthelawnguy
5 182
Things your lawn care...
Steve
Yesterday 11:48 AM
Yesterday 11:48 AM
by Steve
0 47
I can't believe people...
ExtremeLawncareServices
05-25-2015 10:29 AM
Yesterday 11:45 AM
by jrs.landscaping
9 240
Show us your stripes
Just for Cuts
05-21-2015 03:07 PM
Yesterday 11:35 AM
by Steve
5 177
Pissed off customers
stonegatedesigns
05-26-2015 05:29 PM
Yesterday 11:26 AM
by Steve
3 115
Great start to the season
jcurr33
05-25-2015 08:49 PM
05-26-2015 01:50 PM
by Steve
2 87
uploading video on here?
holymoly
05-24-2015 08:13 AM
05-26-2015 01:37 PM
by Steve
2 91
new here ! need help
pgrace
05-23-2015 11:29 PM
05-26-2015 01:35 PM
by Steve
1 97
What's your next...
Steve
05-15-2015 11:54 AM
05-26-2015 01:25 PM
by Steve
14 389
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
05-26-2015 01:22 PM
by Steve
5 212
More Rain or Less?
Steve
05-20-2015 12:06 PM
05-24-2015 04:37 PM
by SGL1
12 277
Irrigation
pboy8634
02-21-2010 12:46 PM
05-22-2015 10:05 PM
by biglee
25 8,462
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
05-22-2015 09:58 PM
by biglee
37 9,188
Peace garden ideas
SGL1
05-13-2015 03:15 PM
05-21-2015 07:51 PM
by avetslawncare
16 529
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
05-20-2015 09:18 PM
by ExtremeLawncareServices
84 6,866
Total yard rehab
SGL1
04-23-2015 03:59 PM
05-19-2015 08:22 PM
by SGL1
15 832
Say Hello !!!
Steve
03-19-2007 11:18 AM
05-19-2015 04:12 PM
by NinaMarie86
1,223 390,124
New Lawn Service
carmelitaslawnservice
05-19-2015 10:02 AM
05-19-2015 02:51 PM
by Steve
1 132
Landscaper Jailed After...
SGL1
05-18-2015 08:15 AM
05-19-2015 02:37 PM
by Steve
5 234
Pictures of commercial...
avetslawncare
04-01-2015 09:47 PM
05-19-2015 02:29 PM
by Steve
38 2,038
feeling like im being...
Bradcook21
05-17-2015 07:33 AM
05-19-2015 02:11 PM
by Steve
6 242
good news yesterday
Bradcook21
05-17-2015 07:08 AM
05-19-2015 06:16 AM
by Bradcook21
3 172
ignition coil
jasonw
05-12-2015 05:31 PM
05-18-2015 12:07 PM
by Steve
3 289
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
05-18-2015 12:06 PM
by Steve
13 720
Big (to me) mulch job
tl757
04-23-2015 05:32 PM
05-15-2015 08:46 PM
by biglee
22 1,528
big dog mowers?
Bradcook21
05-13-2015 04:03 PM
05-14-2015 10:55 AM
by Steve
4 311
Small HOA Bid
lxarth
05-06-2015 10:37 PM
05-13-2015 11:55 AM
by Steve
9 541
New company in Michigan
SEM
04-24-2015 09:27 PM
05-13-2015 11:51 AM
by Steve
11 668
Fired for refusing to...
Mr. Mow
05-09-2015 06:15 AM
05-12-2015 01:36 PM
by Steve
6 534
I have ZERO confidence...
Just for Cuts
05-01-2015 04:24 PM
05-12-2015 03:53 AM
by jrs.landscaping
31 1,140
landscape insurance
clarkslawn
03-30-2015 10:14 PM
05-11-2015 01:15 PM
by Steve
6 1,047
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
05-10-2015 07:50 PM
by ExtremeLawncareServices
9 1,089
Bought my first STIHL...
Mr. Mow
05-09-2015 06:29 AM
05-10-2015 08:36 AM
by Mr. Mow
9 440
advice wanted please and...
CHenricks
05-07-2015 08:40 PM
05-08-2015 04:20 PM
by CHenricks
7 457
Hello
SallyBorowicz
05-06-2015 11:14 AM
05-08-2015 02:21 PM
by Steve
3 367
Mower Advice
tl757
05-06-2015 02:31 PM
05-08-2015 01:45 PM
by Steve
6 498
Home today...Still...
biglee
05-06-2015 11:59 AM
05-07-2015 12:06 PM
by biglee
2 370
I'm Back With The Best...
aduttonater
02-21-2015 12:41 AM
05-07-2015 11:17 AM
by Steve
79 4,030
color fliers?
holymoly
04-18-2015 02:32 PM
05-07-2015 10:57 AM
by Steve
16 1,060
Looking good
mrsmichigan
05-06-2015 09:47 AM
05-07-2015 10:53 AM
by Steve
1 310
What are your biggest...
Steve
05-05-2015 01:24 PM
05-07-2015 10:52 AM
by Steve
2 363
is craiglist good to...
JBENI
04-16-2015 11:11 AM
05-06-2015 07:15 PM
by TheYardGuy
12 1,151
Go daddy web site and...
jcurr33
05-04-2015 06:00 PM
05-05-2015 11:57 AM
by Steve
2 391
How busy are you now?
Steve
05-04-2015 01:10 PM
05-05-2015 11:47 AM
by Steve
4 429
mowfinder
scaypa
04-27-2015 05:44 PM
05-04-2015 01:14 PM
by Steve
1 452
» Popular Tags
ad landscaping aerocore apartment bid apartment complex apartment lawn care estimate applying auger bark billy goat brushcutter blades blowout bush collections contract help curb appeal services deliquentaccounts ditches edging employee problems equipment dealer equipment rental estimate facebook flyers foreman google grass growing a lawn care business hills hiring husqvarna jobs john deere quik trac landscape landscape services landscaping training lawn lawn care marketing more customers business mr dave mulch new business past due per hour charge per hour service pricing pto push versus ride running a business scag sell the vision seo shell small engine repair snow plowing square foot starting a lawn care business steep lawns swzt theft toro toro grand stand trailer tree trimmer rack up sell employee web design website www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:42 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:42 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy