Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

My worst critic ...


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-29-2009, 06:13 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Post My worst critic ...

... is me. Friday I cut a customer's lawn twice. I wasn't happy with the first cut and the second wasn't much better. I had to do some others so I split. I drove past the property on Saturday and it just wasn't up to my standards.

I sharpened my blades, re-scraped the deck and went up and did a free cut on the lawn today and it looked much better.

Am I being obsessive or something? I wonder if I should mention it or mark a free cut on the next invoice.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-30-2009, 03:16 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,519
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Well I do wonder first off, did you get any reaction at all about this from the customer?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 06-30-2009, 06:47 AM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Well I do wonder first off, did you get any reaction at all about this from the customer?
No. I just did it yesterday morning while the customer was at work.
Reply With Quote
  #4  
Old 06-30-2009, 07:07 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,519
Rep Power: 10
Steve has disabled reputation
Default

I like that you have the passion to make things look great and I think this will help you always stand out.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 06-30-2009, 04:08 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

I hate when my lines aren't straight. I'll usually go back right away & fix the previous line if I'm unhappy... right after I yell a bit.
Reply With Quote
  #6  
Old 06-30-2009, 04:25 PM
doug1980
Guest
 
Posts: n/a
Default

I'm not sure if I would have done that or not. On one hand it is good to keep high standards to make your business stand out. On the other hand this is a business and the whole purpose is to make money. I do love this type of work but if I was rich I would not do it so I do it mainly for the money. So if time equals money, me wasting time by recutting a yard just because I wasn't happy with it equals money lost. If the customer is happy then I would leave it until the next cut. Just my take on it.
Reply With Quote
  #7  
Old 06-30-2009, 05:51 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

A picture would help provide better feedback, what was wrong with your cuts in your opinion? I do however commend you on taking the time to notice it didn't measure up to your standards, that is the sign of a quality business owner and one that is not simply in it for the money, quality and care have huge payback.

My personal hangup(s) are trimming and grading. Trimming as most of the homes we do are on acreages with lots of weeds around the lawn and towards the woods, where does one stop, 6" past the grass, 12", 3 feet, man once you get going you could be into the whole property, granted the owner appreciates it.

Grading and this is a tough one to convey to staff operating equipment how I want it to look, at first I would simply jump on the machine and start the grade the way I wanted it and then get off but then staff are not really learning and I sometimes wonder what they were tough or are being taught in community college as the staff that run the excavators are all in a heavy equipment operators course. Anyhow I have found it best to simply keep offering feedback until I see what I think it should look like then bring the homeowner in.

I wouldn't offer a free mow unless something is really screwed up and the owner says something, and in my experience they will if something isn't right.

As for blades being sharp, I have a number of sharpeners on cordless drills, I bought the stone from a place called Lee Valley, it's Homer Simpson approved, simply meaning it would be next to impossible to screw up. At the end of the day the staff pressure wash the underside of the decks, spray Teflon and give the blades a quick sharpen, they get a good sharpening on Sunday afternoons, I have an older retired fellow who comes by, sharpens the blades, washes the machines, checks oil levels, greases the equipment etc. He loves doing it and it gives him a few extra bucks.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #8  
Old 06-30-2009, 08:50 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default

Quote:
Originally Posted by doug1980 View Post
... So if time equals money ...
... I don't follow that adage. I believe it to be outdated. Quality and value equals money. Time doesn't enter into it.



I should explain that she gets her lawn fertilized by a different company (my non-compete contract doesn't expire for 2 more weeks) and they blast it with nitrogen. It grows about 8 inches per week.

She asks me to use my 21" mower (some folks are just afraid of the great cut they'll get from the big mowers I guess) and it just didn't do well this time. The blade sharpening was just a precaution and wasn't a necessity. I just wanted to make sure everything was perfect.

I'm not worried about giving a free cut in this instance as monday is my office day anyway I lost no work in the process, just a bit of gas. She always gives me a tip anyway.

It was worth it to me even if she never finds out. I don't think I'm going to tell her because she may think she can get a freebie more often.

Last edited by mark123; 06-30-2009 at 09:00 PM.
Reply With Quote
  #9  
Old 07-01-2009, 04:22 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,519
Rep Power: 10
Steve has disabled reputation
Default

This would be something that would make for a great opening on a lawn care website. To tell this story and show how meticulous you are.

I feel it sets the tone of the business.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 07-01-2009, 04:50 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

I find here people are afraid of the bigger equipment due to lack of knowledge/understanding so we educate them and simply say "Look let us mow it the way we do every other client then we can talk about your concerns.

They fear the big stuff is so heavy it will ruin the lawn, I use golf courses to kill this myth, operators will damage my trees and shrubs as you will hit them, operators use the utmost care, explain that a ZTR will go around a tree in seconds....etc...I generally find when a customer is hesitant about a piece of gear, they simply do not understand so we spend a few moments explaining things out and so far it has worked every time.

I like your business ethic and you will do well.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
What's the best? What's the worst? CHEESE2009 General Talk 2 05-19-2009 04:27 PM
Define Your Worst Customer CHEESE2009 General Talk 2 05-11-2009 04:59 PM
Today... worst day I have ever had in business. musician/lawnman Trials & Tribulations - The drama of running a business and of life. 8 04-23-2009 01:06 PM
The worst lawn care nightmare? Steve Lawn Maintenance / Lawn Renovation 6 08-08-2007 02:09 PM
What was the worst job you ever had? Ground Trades Xchange General Talk 3 12-16-2004 07:59 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Business Cards
crieg122
Today 12:03 PM
Today 01:02 PM
by biglee
1 38
Lawn Care business...
crieg122
10-23-2014 01:23 PM
Today 12:54 PM
by biglee
6 247
raking leaves ?
robert8509
10-22-2014 09:19 PM
Today 12:09 PM
by biglee
10 330
Leaf Box & Loader Set...
ringahding1
10-21-2014 06:20 AM
Today 11:46 AM
by crieg122
6 332
Gie-review / What's new...
ExtremeLawncareServices
Today 09:19 AM
Today 09:19 AM
by ExtremeLawncareServices
0 40
Dealing With Gas Can...
Mr. Mow
10-21-2014 01:41 PM
Today 08:37 AM
by Dan Tanner
10 391
Leaf removal
madmedic8575
Yesterday 04:14 PM
Today 06:47 AM
by Mr. Mow
3 134
My Newest Toy (B.P....
Dan Tanner
10-23-2014 05:50 PM
Today 05:06 AM
by Dan Tanner
2 174
hey everyone
robert8509
10-22-2014 08:16 PM
Yesterday 11:07 PM
by robert8509
7 255
new to the forum
madmedic8575
Yesterday 02:52 PM
Yesterday 02:52 PM
by madmedic8575
0 82
Pressure Washing Like a...
TNTurf
08-01-2014 11:47 PM
Yesterday 01:00 PM
by Steve
11 924
12 Years in Business!
Chilehead
10-23-2014 08:07 AM
10-23-2014 11:08 PM
by Chilehead
2 177
Cheapskate Landlord...
Mr. Mow
10-20-2014 06:33 AM
10-23-2014 05:55 PM
by biglee
13 486
Hi from SoCal
Jmoney
10-23-2014 11:29 AM
10-23-2014 12:51 PM
by Steve
1 145
Workmans compensation...
CDLAWNCARE
10-15-2014 08:05 AM
10-23-2014 12:33 PM
by Steve
5 601
Pda
stevef1201
10-18-2014 02:05 PM
10-23-2014 06:12 AM
by ringahding1
4 428
Hello, from TEXAS
sanchez5
10-17-2014 09:56 PM
10-22-2014 01:27 PM
by Steve
6 497
Organic Lawn Care...
NHray
10-17-2014 06:05 PM
10-22-2014 01:23 PM
by Steve
3 471
Hi Steve From West...
Mr. Mow
10-21-2014 01:59 PM
10-22-2014 01:19 PM
by Steve
1 242
Help a brother...
tbtigers03
09-28-2014 11:41 AM
10-22-2014 08:51 AM
by ringahding1
12 1,608
first year update
cmdlawncare
08-12-2014 05:41 PM
10-22-2014 07:47 AM
by ringahding1
4 1,442
What parts do you carry...
Just for Cuts
10-17-2014 09:08 AM
10-21-2014 01:36 PM
by Mr. Mow
16 746
Jungle to Beautiful
stevef1201
10-17-2014 09:54 AM
10-21-2014 01:26 PM
by stevef1201
11 597
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
10-21-2014 01:19 PM
by ExtremeLawncareServices
158 11,535
Sunny Beach Tennis...
SGL1
10-19-2014 11:24 PM
10-21-2014 01:04 PM
by SGL1
4 345
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
10-20-2014 08:34 PM
by biglee
10 1,920
Look out Bob Villa -...
Mr Dave
09-30-2014 10:06 AM
10-20-2014 05:42 PM
by SGL1
7 1,404
how to fi d commercial...
mchampion319
10-19-2014 09:50 PM
10-20-2014 04:41 PM
by Steve
1 312
Hello From Tennessee
mrmann901
10-17-2014 10:02 PM
10-20-2014 04:24 PM
by Steve
1 380
questions on order to...
jack2048
10-13-2014 11:15 AM
10-20-2014 03:27 PM
by Mr. Mow
15 838
This sucks...
Matther777
09-18-2014 04:56 PM
10-20-2014 02:14 PM
by Steve
14 2,300
Cement mixer
KevinsLawns
10-15-2014 08:03 PM
10-20-2014 02:11 PM
by Steve
7 574
Hello ! New guy Rob here
RWorthley1
10-17-2014 04:05 PM
10-20-2014 02:09 PM
by Steve
1 414
Snow Blowing
gwilson98
10-12-2014 02:21 PM
10-17-2014 02:51 PM
by Steve
6 754
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
10-17-2014 07:49 AM
by SGL1
6 1,061
Grasswhoopins.com Anyone...
GRASS WHOOPINS
06-21-2011 11:38 PM
10-16-2014 01:30 PM
by ExtremeLawncareServices
42 9,433
I Want to buy old...
ExtremeLawncareServices
10-10-2014 10:04 PM
10-15-2014 09:12 PM
by ExtremeLawncareServices
6 776
Say Hello !!!
Steve
03-19-2007 11:18 AM
10-15-2014 06:43 PM
by NHray
1,190 340,452
Do you find weed eating...
chuck2s
10-15-2014 02:10 PM
10-15-2014 02:10 PM
by chuck2s
0 501
Incorporating &...
WesleySnips
10-01-2014 09:39 PM
10-15-2014 01:37 PM
by kslawn
20 1,601
Falling into business
stellarmowing
09-28-2014 04:35 PM
10-15-2014 05:57 AM
by ringahding1
8 1,606
Apartment Complex and...
lxarth
06-22-2011 01:10 PM
10-14-2014 06:25 PM
by jrs.landscaping
42 9,710
I LOVE hedge trimming
stevef1201
10-13-2014 09:05 AM
10-14-2014 01:06 PM
by Steve
5 631
Help with seeder...
ExtremeLawncareServices
10-09-2014 07:39 AM
10-13-2014 08:09 PM
by ExtremeLawncareServices
5 791
The Market watch
WesleySnips
10-12-2014 08:47 PM
10-13-2014 05:40 PM
by SGL1
3 635
Help pricing a large...
Bradcook21
10-07-2014 06:49 AM
10-13-2014 02:00 PM
by Steve
7 985
leaf removal
Double J LLC
10-03-2014 04:24 PM
10-13-2014 06:46 AM
by Billy Goat
19 1,638
Acerage Rake
acrajchel
04-23-2014 07:23 PM
10-12-2014 10:53 PM
by SGL1
2 949
John Deere z235 Deck
WesleySnips
09-29-2014 06:02 PM
10-12-2014 06:20 PM
by kslawn
25 1,772
Credit card contract
SGL1
10-06-2014 05:31 PM
10-12-2014 03:40 PM
by SGL1
18 1,175
» Popular Tags
4wd apartment bid apartment lawn care estimate applying bob villa bush charge christmas commercial deliquentaccounts demonstration exmark ferris first truck georgia gopherhaul gravely hardscapes hills holiday honda how much to charge how to hydraulic labor cost landscape services lawn lawn care lawn care busines plan lawn care business book lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lighting brass outdoor lights managing a lawn care business marketing mechanic monthly mowing mulch mulch price new business patio install podcast property management company push versus ride savannah scag scag v-ride seo shell snow plowing starting a business starting a lawn care business start up lawn care business stihl sulky toro tractor auger trailer mate pro tree truck new used landscape walker won't return wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 04:42 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 04:42 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy