Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

My worst critic ...


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-29-2009, 06:13 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,401
Rep Power: 7
mark123 is on a distinguished road
Post My worst critic ...

... is me. Friday I cut a customer's lawn twice. I wasn't happy with the first cut and the second wasn't much better. I had to do some others so I split. I drove past the property on Saturday and it just wasn't up to my standards.

I sharpened my blades, re-scraped the deck and went up and did a free cut on the lawn today and it looked much better.

Am I being obsessive or something? I wonder if I should mention it or mark a free cut on the next invoice.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-30-2009, 03:16 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,164
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Well I do wonder first off, did you get any reaction at all about this from the customer?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 06-30-2009, 06:47 AM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,401
Rep Power: 7
mark123 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Well I do wonder first off, did you get any reaction at all about this from the customer?
No. I just did it yesterday morning while the customer was at work.
Reply With Quote
  #4  
Old 06-30-2009, 07:07 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,164
Rep Power: 10
Steve has disabled reputation
Default

I like that you have the passion to make things look great and I think this will help you always stand out.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 06-30-2009, 04:08 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

I hate when my lines aren't straight. I'll usually go back right away & fix the previous line if I'm unhappy... right after I yell a bit.
Reply With Quote
  #6  
Old 06-30-2009, 04:25 PM
doug1980
Guest
 
Posts: n/a
Default

I'm not sure if I would have done that or not. On one hand it is good to keep high standards to make your business stand out. On the other hand this is a business and the whole purpose is to make money. I do love this type of work but if I was rich I would not do it so I do it mainly for the money. So if time equals money, me wasting time by recutting a yard just because I wasn't happy with it equals money lost. If the customer is happy then I would leave it until the next cut. Just my take on it.
Reply With Quote
  #7  
Old 06-30-2009, 05:51 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

A picture would help provide better feedback, what was wrong with your cuts in your opinion? I do however commend you on taking the time to notice it didn't measure up to your standards, that is the sign of a quality business owner and one that is not simply in it for the money, quality and care have huge payback.

My personal hangup(s) are trimming and grading. Trimming as most of the homes we do are on acreages with lots of weeds around the lawn and towards the woods, where does one stop, 6" past the grass, 12", 3 feet, man once you get going you could be into the whole property, granted the owner appreciates it.

Grading and this is a tough one to convey to staff operating equipment how I want it to look, at first I would simply jump on the machine and start the grade the way I wanted it and then get off but then staff are not really learning and I sometimes wonder what they were tough or are being taught in community college as the staff that run the excavators are all in a heavy equipment operators course. Anyhow I have found it best to simply keep offering feedback until I see what I think it should look like then bring the homeowner in.

I wouldn't offer a free mow unless something is really screwed up and the owner says something, and in my experience they will if something isn't right.

As for blades being sharp, I have a number of sharpeners on cordless drills, I bought the stone from a place called Lee Valley, it's Homer Simpson approved, simply meaning it would be next to impossible to screw up. At the end of the day the staff pressure wash the underside of the decks, spray Teflon and give the blades a quick sharpen, they get a good sharpening on Sunday afternoons, I have an older retired fellow who comes by, sharpens the blades, washes the machines, checks oil levels, greases the equipment etc. He loves doing it and it gives him a few extra bucks.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #8  
Old 06-30-2009, 08:50 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,401
Rep Power: 7
mark123 is on a distinguished road
Default

Quote:
Originally Posted by doug1980 View Post
... So if time equals money ...
... I don't follow that adage. I believe it to be outdated. Quality and value equals money. Time doesn't enter into it.



I should explain that she gets her lawn fertilized by a different company (my non-compete contract doesn't expire for 2 more weeks) and they blast it with nitrogen. It grows about 8 inches per week.

She asks me to use my 21" mower (some folks are just afraid of the great cut they'll get from the big mowers I guess) and it just didn't do well this time. The blade sharpening was just a precaution and wasn't a necessity. I just wanted to make sure everything was perfect.

I'm not worried about giving a free cut in this instance as monday is my office day anyway I lost no work in the process, just a bit of gas. She always gives me a tip anyway.

It was worth it to me even if she never finds out. I don't think I'm going to tell her because she may think she can get a freebie more often.

Last edited by mark123; 06-30-2009 at 09:00 PM.
Reply With Quote
  #9  
Old 07-01-2009, 04:22 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,164
Rep Power: 10
Steve has disabled reputation
Default

This would be something that would make for a great opening on a lawn care website. To tell this story and show how meticulous you are.

I feel it sets the tone of the business.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 07-01-2009, 04:50 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

I find here people are afraid of the bigger equipment due to lack of knowledge/understanding so we educate them and simply say "Look let us mow it the way we do every other client then we can talk about your concerns.

They fear the big stuff is so heavy it will ruin the lawn, I use golf courses to kill this myth, operators will damage my trees and shrubs as you will hit them, operators use the utmost care, explain that a ZTR will go around a tree in seconds....etc...I generally find when a customer is hesitant about a piece of gear, they simply do not understand so we spend a few moments explaining things out and so far it has worked every time.

I like your business ethic and you will do well.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
What's the best? What's the worst? CHEESE2009 General Talk 2 05-19-2009 04:27 PM
Define Your Worst Customer CHEESE2009 General Talk 2 05-11-2009 04:59 PM
Today... worst day I have ever had in business. musician/lawnman Trials & Tribulations - The drama of running a business and of life. 8 04-23-2009 01:06 PM
The worst lawn care nightmare? Steve Lawn Maintenance / Lawn Renovation 6 08-08-2007 02:09 PM
What was the worst job you ever had? Ground Trades Xchange General Talk 3 12-16-2004 07:59 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Hello Everyone! Newbie...
SLKlawn
07-17-2014 06:22 PM
Today 05:48 AM
by SLKlawn
5 164
new to me box truck
jrayb39667
03-06-2014 10:20 PM
Yesterday 11:10 PM
by jrayb39667
11 1,217
Scag new "Eliminator"......
ExtremeLawncareServices
07-20-2014 10:45 AM
Yesterday 10:21 PM
by Just for Cuts
5 123
Need help determining...
Jbss861
07-20-2014 02:33 PM
Yesterday 06:42 PM
by Jbss861
6 149
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
Yesterday 05:31 PM
by SGL1
23 1,031
Overspray?
stevef1201
Yesterday 04:20 PM
Yesterday 04:20 PM
by stevef1201
0 35
Proper height for lawn
rob lederhilger
05-26-2014 08:01 AM
Yesterday 02:53 PM
by LawnDoctor
9 581
need professional advice...
Fiddlers_green
07-20-2014 07:21 PM
Yesterday 02:29 PM
by Steve
1 91
Lawn Service back in...
LawnCareMan280
07-18-2014 09:00 PM
Yesterday 01:50 PM
by Steve
2 121
Blade sharpener
Just for Cuts
07-04-2014 12:31 PM
Yesterday 01:48 PM
by Steve
9 408
What's my business worth?
Chaz
07-16-2014 01:35 PM
Yesterday 01:45 PM
by Steve
4 185
Single tree, mow customer
WesleySnips
06-27-2014 10:12 AM
Yesterday 01:04 PM
by Steve
12 479
1.5 Acre Jungle
WesleySnips
07-15-2014 05:57 PM
07-20-2014 11:31 AM
by ExtremeLawncareServices
21 488
Selling lawns like...
eastsidelandcare
07-17-2014 03:51 PM
07-20-2014 08:03 AM
by kslawn
1 134
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
07-19-2014 05:40 PM
by kslawn
1 95
Gopher schedule software
Ray
07-18-2014 04:13 PM
07-18-2014 04:13 PM
by Ray
0 104
2006 Chevy fuel pump...
KevinsLawns
07-17-2014 08:39 PM
07-18-2014 11:51 AM
by Steve
1 100
Halfway point of year!
Steve
07-01-2014 12:08 PM
07-18-2014 11:38 AM
by Steve
14 634
I got told to leave and...
gwilson98
06-16-2014 02:07 PM
07-17-2014 11:43 AM
by Steve
16 933
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
07-16-2014 08:38 PM
by ExtremeLawncareServices
73 4,200
Hey guys this is the...
prmenter@gmail.com
07-07-2014 08:23 PM
07-16-2014 08:10 PM
by ExtremeLawncareServices
28 673
Mowing the hills
prmenter@gmail.com
07-08-2014 12:22 PM
07-16-2014 05:00 PM
by Just for Cuts
18 604
Say Hello !!!
Steve
03-19-2007 11:18 AM
07-15-2014 05:38 PM
by icon2000
1,184 318,055
need some help geting...
dalvan0
07-13-2014 09:28 PM
07-15-2014 11:56 AM
by Steve
5 205
new trailer help
mattthelawnguy
07-11-2014 08:21 PM
07-15-2014 11:42 AM
by Steve
9 295
Classified Ad Template...
bcfb
06-05-2013 02:40 AM
07-15-2014 11:16 AM
by Steve
15 3,634
Husqvarna pz 60
CDLAWNCARE
07-06-2014 06:50 PM
07-15-2014 08:53 AM
by kslawn
10 369
Lowballers
Chaz
07-11-2014 03:55 PM
07-14-2014 12:27 PM
by Steve
5 304
My new side job
Sprinkler Buddy
05-10-2014 05:23 AM
07-14-2014 12:15 PM
by Steve
10 765
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
07-13-2014 10:36 PM
by GoGreenerKS
10 478
New Mower and Trailer
Chaz
06-25-2014 12:04 PM
07-13-2014 06:25 PM
by SGL1
7 484
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
07-12-2014 07:36 PM
by SGL1
21 1,802
Fuel and fuel additives
SGL1
07-06-2014 10:23 AM
07-11-2014 07:53 PM
by SGL1
15 477
Questions for a patchy...
jumcgee
07-09-2014 08:42 AM
07-11-2014 12:34 PM
by Steve
1 160
toro proline blades wont...
boog
06-25-2014 06:26 PM
07-11-2014 05:28 AM
by kslawn
18 593
Contents of Marketing to...
prmenter@gmail.com
07-09-2014 05:25 PM
07-10-2014 03:23 PM
by Steve
3 246
Shindaiwa
CLB454
05-13-2014 09:04 PM
07-10-2014 03:04 PM
by Steve
14 720
Starting New in FL
mmcuttrim
08-06-2010 09:22 AM
07-10-2014 02:44 PM
by Steve
48 11,161
Bid help 45 on acre...
Priggan
06-26-2014 12:56 PM
07-09-2014 08:38 AM
by kslawn
7 464
need help bidding fence...
veteranslawncaresystems
07-03-2014 10:33 AM
07-08-2014 12:00 PM
by Steve
5 334
Trimmer or Knife?
gwilson98
07-04-2014 09:56 PM
07-07-2014 02:41 PM
by Steve
6 299
Started a New Solar Lawn...
Solar Lawn Care
06-08-2013 01:40 AM
07-07-2014 01:55 PM
by Steve
37 7,349
New Canadian Member
coppervalley
07-04-2014 02:15 PM
07-07-2014 01:12 PM
by Steve
1 193
Happy Independance...
stevef1201
07-04-2014 07:05 AM
07-07-2014 01:01 PM
by Steve
2 196
Echo PE 266 edger
stevef1201
07-01-2014 01:28 PM
07-07-2014 12:47 PM
by Steve
4 281
30 Inch Push Mowers Pros...
Billy Goat
06-27-2013 08:07 PM
07-06-2014 01:50 PM
by SGL1
21 5,152
Poulan Pro trimmers
SGL1
06-30-2014 11:16 PM
07-05-2014 09:32 PM
by SGL1
20 473
Timber!
Clays Landscape
11-28-2011 09:48 PM
07-05-2014 07:31 PM
by jhinton
22 5,703
2003 Exmark Lazer Z 52"...
toddfather
06-01-2014 07:23 AM
07-04-2014 04:45 PM
by jbungard1856
19 849
Mulching- How much to...
MNGo2Guys
06-13-2014 08:28 PM
07-03-2014 10:32 AM
by American L&T
11 858
» Popular Tags
4wd advertisement article marketing auger bid butterfly gardens charge christmas lighting christmas light service courtesy call customers decorating estimate exmark ferris first truck fundraiser gopherhaul grass gravely hills holiday holiday decorating holiday lighting how much to charge introduction john deere quik trac lawn lawn care lawn care business book lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website leaf lighting marketing monthly mow mulch mulch price new buisness new mower organize outdoor environments payment podcast property management company pto reo scag schedule scripts seo snow starting a business starting a lawn care business start up lawn care business steve stihl theft toro toro grand stand trailer trimmer rack walker winter winter services zero turn
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 06:07 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 06:07 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy