Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Community Assistance

Community Assistance Community questions, comments, and suggestions. Problems posting? Email me.

Annoying Customers....


Community Assistance

Community questions, comments, and suggestions. Problems posting? Email me.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-27-2009, 03:13 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default Annoying Customers....

When they hired me, I made it clear of the dates I would be arriving to mow their lawns & what not.

It's annoying to me when;

1. A customer calls me & says, "Is it possible you can mow my lawn Saturday instead of Monday? It's getting long"

- One thing I noticed, is that this customers lawn barely grows yet he freaks out. Even if it was long, he's a 2x/month customer, & this is what was expected. No big deal really, it's just kinda pushy of him I figure.

2. When a customer misses & avoids a payment, & finally calls me back to complain. "I thought you said you would trim my hedges?" is this a joke? Am I going to work for free? Show me you can afford one month of lawn service, then bug me. ... Next thing you know, she says, "Isn't hedge trimming free?" ..... I swear man... lol

I actually had to call the person she referred me too, to ask them if they knew where she was, if she was out of town.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-27-2009, 10:24 AM
turfmaster's Avatar
turfmaster turfmaster is offline
Senior Member
 
Join Date: Apr 2009
Location: Midwest
Posts: 366
Rep Power: 6
turfmaster is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
They are called PITA customers.
Everybody runs across them from time to time.
All though I have 2 , I'm not crazy about bi-weekly customers .
I feel the lawn should be mowed weekly at least thru May and June when it grows like crazy. I also charge 25 % more for a bi-weekly cut because of added
wear on equipment and time.

I don't use contracts for my residentials just what I call an agreement.
I will not tolerate PITA customers nor do I want them. To me they are not worth the hassle. There are plenty of good people out there.

I just tell them I cannot service their property anymore.
Reply With Quote
  #3  
Old 06-27-2009, 12:41 PM
majoe7 majoe7 is offline
Senior Member
 
Join Date: Feb 2009
Location: Florida
Posts: 184
Rep Power: 6
majoe7 is on a distinguished road
Default

Quote:
Originally Posted by turfmaster View Post
They are called PITA customers.
I just tell them I cannot service their property anymore.
Funny you two have clients like this also. I like the name “PITA”. Maybe when I forget a clients name when I am talking to them about issues, I will refer to them as Mr. / Mrs. Pita, What do you need me to do for you today? LMAO
I have a lady who has been asking (telling) me to start taking care of her lawn since the beginning of April. I told her that she must pay me up front due to her standing with her past LCO. She has skipped payments to him, tried to get a lower price and ask him not to cut this week, “it doesn’t need it”. She said okay, it is now the end of June and she has yet to give me any sort of deposit to do her lawn. I have yet to maintain her lawn. I would do this only because I have 9 houses together and her stands out and looks like crap. My Bro-in-Law and several friends live here and it brings down the beauty of my work when her lawn isn’t maintained. One client sent a LCO over just to cut the lawn. She asked me if I did it and I said no, your son cut it. She said really, I told her no another LCO did it just because.

When I say deposit I mean that I ask for a deposit plus 1st month fee to be paid before I start servicing them. Others I have a contract with. Some, just a hand shake. I use this for insurance because I am sure that we all have been burned by a client once in our time.
Reply With Quote
  #4  
Old 06-28-2009, 04:33 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,822
Rep Power: 10
Steve has disabled reputation
Default

Have you found your PITA customers tend to stand out from the first time you meet them? Are there initial signs that the customer is going to be trouble? Do you use these signs to decided if you want to service their property or not?

If so, what do you look for?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 06-28-2009, 07:40 AM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Have you found your PITA customers tend to stand out from the first time you meet them? Are there initial signs that the customer is going to be trouble? Do you use these signs to decided if you want to service their property or not?
I've found that everyone is different but everyone has some PITA in them.

It's really hard to judge someone from the beginning, some of the folks with "bad traits" (asking for discounts from the start, arguing over how the lawn is to be cut, etc) often turn out to be the best payers.
Reply With Quote
  #6  
Old 06-28-2009, 02:46 PM
majoe7 majoe7 is offline
Senior Member
 
Join Date: Feb 2009
Location: Florida
Posts: 184
Rep Power: 6
majoe7 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Have you found your PITA customers tend to stand out from the first time you meet them? Are there initial signs that the customer is going to be trouble? Do you use these signs to decided if you want to service their property or not?
If so, what do you look for?
In my experience when taking on new clients referred to me or I sought out, we both have in our minds what is expected and what the expectation are. I fully go over with them the exact services that I will provide for said price.

Some signs that I have dealt with are, when they say my past LCO did this or that for the same price. (Trim bushes, pull weeds and clear brush). They might say I need this done this way or make statements about the previous LCO and what they did wrong. Ask you what day you will cut my lawn on, are your blades sharp or how often do you sharping your blades. I had one client ask “how often do you inflate the tires on your mower”.

Another sign is when the client is happy with the initial visit, and then is outside every time after you service them in the future to watch or chat. Sometimes good, sometimes bad.

With all that being said, I have yet to take on the client I posted about in this discussion earlier.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Converting Seasonal Customers to Annual Customers Greenmind Starting a lawn care business. 4 03-07-2008 01:28 AM
Best Customers makbootzy General Talk 5 01-07-2008 04:06 PM
Pre pay customers Crusher Gopher Software Support Archived Question & Answers - Read Only 3 05-01-2007 09:41 PM
How to get new customers Steve General Business Discussions 21 05-11-2005 03:44 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
please Help with none...
Lawnboyman1170
01-09-2015 09:46 AM
Today 11:12 AM
by jrwalker333
12 501
New to group
ron@alpine
Today 08:45 AM
Today 08:45 AM
by ron@alpine
0 16
New to the forum
LCRobert
Yesterday 10:21 PM
Today 08:11 AM
by Sprinkler Buddy
2 40
How many contracts...
5StarLawnscaping
01-12-2015 03:51 PM
Today 07:55 AM
by ringahding1
9 463
Looking for advice on...
berryjam
01-21-2015 07:37 PM
Today 07:49 AM
by ringahding1
10 277
does this sound good or...
Bradcook21
01-22-2015 09:24 AM
Today 07:42 AM
by ringahding1
9 255
second year advise
cmdlawncare
01-23-2015 06:22 PM
Today 07:31 AM
by ringahding1
6 198
Bidding to get other work
Rodriguez11
07-21-2011 11:52 PM
Today 07:16 AM
by ringahding1
27 9,300
TaskEasy & Plowz & Mowz...
jrwalker333
01-25-2015 01:02 PM
Today 07:06 AM
by ringahding1
4 103
Lawn care truck
Steve
10-10-2009 03:40 AM
Yesterday 06:05 PM
by ExtremeLawncareServices
41 15,873
What happened to Better...
Steve
01-27-2014 04:07 PM
Yesterday 02:06 PM
by Chilehead
18 3,030
These are the days on...
ExtremeLawncareServices
01-11-2015 11:41 AM
01-25-2015 09:34 AM
by ExtremeLawncareServices
9 501
need advise
rawssrob
02-23-2010 02:45 PM
01-23-2015 06:40 PM
by cmdlawncare
7 2,532
New to forum
ROB N
01-23-2015 08:35 AM
01-23-2015 01:53 PM
by Steve
1 104
Extending the life of...
rmccutchan
01-17-2015 12:37 AM
01-23-2015 01:43 PM
by Steve
8 330
osceola lawn service
jasa@wildblue.net
01-22-2015 03:23 PM
01-23-2015 01:38 PM
by Steve
1 124
Tax Question
Wolf4dk
01-20-2015 01:11 AM
01-22-2015 02:28 PM
by Steve
4 237
Billy Goat Vac
Mr. Mow
01-19-2015 07:42 AM
01-22-2015 02:18 PM
by Steve
6 235
"Part Timers", "Low...
doug1980
06-10-2009 12:55 PM
01-22-2015 02:09 PM
by biglee
39 10,131
Property Pricing
GVL
01-19-2015 02:46 PM
01-21-2015 02:18 PM
by Steve
5 281
Landscapers Source For...
breadcrumb
01-16-2015 02:44 PM
01-21-2015 05:55 AM
by breadcrumb
14 441
Hoa advice
Bradcook21
01-16-2015 09:36 PM
01-20-2015 04:30 PM
by Steve
4 268
My Invention
biglee
01-11-2015 07:51 PM
01-20-2015 10:16 AM
by biglee
16 614
How to beat the pre pay...
stansg1fresh
01-13-2015 04:33 PM
01-19-2015 03:38 PM
by ringahding1
3 339
Hello from Md
homey
12-17-2014 06:55 PM
01-19-2015 01:37 PM
by Steve
12 1,121
Hi from Illinois
burtle
01-02-2015 09:46 PM
01-19-2015 01:22 PM
by Steve
3 509
Hello from SW FL!!
5StarLawnscaping
12-05-2014 02:35 PM
01-19-2015 01:20 PM
by Steve
14 1,441
Lost my @#$ blower
stevef1201
01-11-2015 08:31 AM
01-17-2015 02:21 PM
by lxarth
2 368
Another Illinoisan.....
barhopper
01-11-2015 05:38 PM
01-16-2015 04:29 PM
by Steve
10 425
marketing with pizza...
apmAkron
01-15-2015 09:57 AM
01-15-2015 06:29 PM
by Steve
4 258
CRM and Quickbooks?
5StarLawnscaping
01-15-2015 08:06 AM
01-15-2015 08:06 AM
by 5StarLawnscaping
0 183
New Member, Indiana Iraq...
Timbo
07-14-2011 09:44 AM
01-14-2015 06:14 PM
by Steve
10 3,786
check this box truck out!
BLAZIER-1991
01-07-2015 07:40 PM
01-13-2015 03:06 PM
by biglee
8 626
My community only ad...
googus
01-12-2015 09:55 AM
01-13-2015 02:44 PM
by Steve
5 316
12 Years in Business!
Chilehead
10-23-2014 09:07 AM
01-13-2015 09:37 AM
by Chilehead
18 1,797
use a small business...
BLAZIER-1991
12-25-2014 12:21 AM
01-12-2015 06:32 PM
by BLAZIER-1991
30 1,550
tips on creating a...
BLAZIER-1991
01-08-2015 07:22 PM
01-12-2015 06:19 PM
by BLAZIER-1991
4 458
During Your Down Time
achri12
12-24-2014 03:03 PM
01-12-2015 03:54 PM
by Steve
10 1,089
Leaf cleanup
Bradcook21
01-09-2015 02:21 PM
01-12-2015 12:22 PM
by Jamesw86
4 429
Has Anyone Used Plowz ?
dpld
01-08-2014 12:14 PM
01-11-2015 02:17 PM
by burtle
20 3,361
What to pay help
Bradcook21
01-07-2015 01:32 PM
01-08-2015 07:01 PM
by Steve
1 463
Need a trailer
googus
01-07-2015 09:40 AM
01-08-2015 10:24 AM
by Upscale2
7 576
Do you guys charge buy...
burtle
01-02-2015 09:58 PM
01-07-2015 08:37 PM
by Shark1611
14 934
Organic Lawn Care...
NHray
10-17-2014 07:05 PM
01-07-2015 07:05 PM
by greyhound
18 2,168
Need advice please
CHenricks
01-06-2015 01:17 AM
01-07-2015 03:34 PM
by Steve
4 543
Mowing 2 acres
Bradcook21
01-05-2015 03:13 PM
01-07-2015 03:32 PM
by Steve
9 677
Ideas on a large bid
Knaubone
12-21-2014 11:57 AM
01-06-2015 03:55 PM
by Steve
5 989
Trailer with 4ft sides...
mayala030292
01-02-2015 09:01 PM
01-06-2015 03:33 PM
by Steve
5 627
A tip to get good...
biglee
01-04-2015 12:07 AM
01-06-2015 03:30 PM
by Steve
4 609
Work Shoes!
rsanchez1203
02-19-2013 12:07 PM
01-05-2015 09:18 PM
by Havanese2
13 7,456
» Popular Tags
2wd 4wd 4x4 aerocore apartment bid apartment complex apartment lawn care estimate applying auger bark billy goat brushcutter blades bush collections deliquentaccounts ditches employee problems equipment rental first truck flyers foreman georgia google gopherhaul grass gravely growing a lawn care business hiring husqvarna jobs john deere quik trac landscape services lawn lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lighting brass outdoor lights managing a lawn care business marketing mr dave mulch new mower per hour service podcast pricing pto push versus ride running a business savannah search engine optimization seo shell small engine repair snow plowing square foot starting a lawn care business steep lawns sulky theft toro toro grand stand trailer tree trimmer rack up sell employee walk behind
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 11:24 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 11:24 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy