Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Community Assistance

Community Assistance Community questions, comments, and suggestions. Problems posting? Email me.

Annoying Customers....


Community Assistance

Community questions, comments, and suggestions. Problems posting? Email me.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-27-2009, 02:13 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default Annoying Customers....

When they hired me, I made it clear of the dates I would be arriving to mow their lawns & what not.

It's annoying to me when;

1. A customer calls me & says, "Is it possible you can mow my lawn Saturday instead of Monday? It's getting long"

- One thing I noticed, is that this customers lawn barely grows yet he freaks out. Even if it was long, he's a 2x/month customer, & this is what was expected. No big deal really, it's just kinda pushy of him I figure.

2. When a customer misses & avoids a payment, & finally calls me back to complain. "I thought you said you would trim my hedges?" is this a joke? Am I going to work for free? Show me you can afford one month of lawn service, then bug me. ... Next thing you know, she says, "Isn't hedge trimming free?" ..... I swear man... lol

I actually had to call the person she referred me too, to ask them if they knew where she was, if she was out of town.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-27-2009, 09:24 AM
turfmaster's Avatar
turfmaster turfmaster is offline
Senior Member
 
Join Date: Apr 2009
Location: Midwest
Posts: 366
Rep Power: 6
turfmaster is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
They are called PITA customers.
Everybody runs across them from time to time.
All though I have 2 , I'm not crazy about bi-weekly customers .
I feel the lawn should be mowed weekly at least thru May and June when it grows like crazy. I also charge 25 % more for a bi-weekly cut because of added
wear on equipment and time.

I don't use contracts for my residentials just what I call an agreement.
I will not tolerate PITA customers nor do I want them. To me they are not worth the hassle. There are plenty of good people out there.

I just tell them I cannot service their property anymore.
Reply With Quote
  #3  
Old 06-27-2009, 11:41 AM
majoe7 majoe7 is offline
Senior Member
 
Join Date: Feb 2009
Location: Florida
Posts: 184
Rep Power: 6
majoe7 is on a distinguished road
Default

Quote:
Originally Posted by turfmaster View Post
They are called PITA customers.
I just tell them I cannot service their property anymore.
Funny you two have clients like this also. I like the name “PITA”. Maybe when I forget a clients name when I am talking to them about issues, I will refer to them as Mr. / Mrs. Pita, What do you need me to do for you today? LMAO
I have a lady who has been asking (telling) me to start taking care of her lawn since the beginning of April. I told her that she must pay me up front due to her standing with her past LCO. She has skipped payments to him, tried to get a lower price and ask him not to cut this week, “it doesn’t need it”. She said okay, it is now the end of June and she has yet to give me any sort of deposit to do her lawn. I have yet to maintain her lawn. I would do this only because I have 9 houses together and her stands out and looks like crap. My Bro-in-Law and several friends live here and it brings down the beauty of my work when her lawn isn’t maintained. One client sent a LCO over just to cut the lawn. She asked me if I did it and I said no, your son cut it. She said really, I told her no another LCO did it just because.

When I say deposit I mean that I ask for a deposit plus 1st month fee to be paid before I start servicing them. Others I have a contract with. Some, just a hand shake. I use this for insurance because I am sure that we all have been burned by a client once in our time.
Reply With Quote
  #4  
Old 06-28-2009, 03:33 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,187
Rep Power: 10
Steve has disabled reputation
Default

Have you found your PITA customers tend to stand out from the first time you meet them? Are there initial signs that the customer is going to be trouble? Do you use these signs to decided if you want to service their property or not?

If so, what do you look for?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 06-28-2009, 06:40 AM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,401
Rep Power: 7
mark123 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Have you found your PITA customers tend to stand out from the first time you meet them? Are there initial signs that the customer is going to be trouble? Do you use these signs to decided if you want to service their property or not?
I've found that everyone is different but everyone has some PITA in them.

It's really hard to judge someone from the beginning, some of the folks with "bad traits" (asking for discounts from the start, arguing over how the lawn is to be cut, etc) often turn out to be the best payers.
Reply With Quote
  #6  
Old 06-28-2009, 01:46 PM
majoe7 majoe7 is offline
Senior Member
 
Join Date: Feb 2009
Location: Florida
Posts: 184
Rep Power: 6
majoe7 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Have you found your PITA customers tend to stand out from the first time you meet them? Are there initial signs that the customer is going to be trouble? Do you use these signs to decided if you want to service their property or not?
If so, what do you look for?
In my experience when taking on new clients referred to me or I sought out, we both have in our minds what is expected and what the expectation are. I fully go over with them the exact services that I will provide for said price.

Some signs that I have dealt with are, when they say my past LCO did this or that for the same price. (Trim bushes, pull weeds and clear brush). They might say I need this done this way or make statements about the previous LCO and what they did wrong. Ask you what day you will cut my lawn on, are your blades sharp or how often do you sharping your blades. I had one client ask “how often do you inflate the tires on your mower”.

Another sign is when the client is happy with the initial visit, and then is outside every time after you service them in the future to watch or chat. Sometimes good, sometimes bad.

With all that being said, I have yet to take on the client I posted about in this discussion earlier.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Converting Seasonal Customers to Annual Customers Greenmind Starting a lawn care business. 4 03-07-2008 12:28 AM
Best Customers makbootzy General Talk 5 01-07-2008 03:06 PM
Pre pay customers Crusher Gopher Software Support Archived Question & Answers - Read Only 3 05-01-2007 08:41 PM
How to get new customers Steve General Business Discussions 21 05-11-2005 02:44 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
new trailer help
mattthelawnguy
07-11-2014 08:21 PM
Today 04:48 PM
by mattthelawnguy
10 334
Left handed edging with...
SGL1
Yesterday 08:59 PM
Today 01:14 PM
by Steve
3 69
Need help determining...
Jbss861
07-20-2014 02:33 PM
Today 01:11 PM
by Steve
13 280
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
Today 12:23 PM
by Steve
28 1,142
Customer letters
kslawn
Yesterday 06:17 AM
Today 12:19 PM
by Steve
3 84
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Today 12:14 PM
by Steve
76 4,314
Should I ?
googus
07-22-2014 04:06 PM
Today 12:10 PM
by Steve
4 132
My First Apartment...
SSLCtn
05-26-2014 10:17 PM
Today 06:46 AM
by kslawn
15 847
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
Today 06:38 AM
by kslawn
3 152
Selling lawns like...
eastsidelandcare
07-17-2014 03:51 PM
Today 06:28 AM
by kslawn
3 191
Scag new "Eliminator"......
ExtremeLawncareServices
07-20-2014 10:45 AM
Yesterday 05:37 PM
by Just for Cuts
9 224
need professional advice...
Fiddlers_green
07-20-2014 07:21 PM
Yesterday 12:42 PM
by Steve
3 150
new to me box truck
jrayb39667
03-06-2014 10:20 PM
Yesterday 12:40 PM
by Steve
15 1,326
Lawn Service back in...
LawnCareMan280
07-18-2014 09:00 PM
Yesterday 11:48 AM
by Steve
4 187
Overspray?
stevef1201
07-21-2014 04:20 PM
Yesterday 11:39 AM
by Steve
3 95
Hello Everyone! Newbie...
SLKlawn
07-17-2014 06:22 PM
07-22-2014 01:53 PM
by Steve
6 217
Proper height for lawn
rob lederhilger
05-26-2014 08:01 AM
07-21-2014 02:53 PM
by LawnDoctor
9 617
Blade sharpener
Just for Cuts
07-04-2014 12:31 PM
07-21-2014 01:48 PM
by Steve
9 454
What's my business worth?
Chaz
07-16-2014 01:35 PM
07-21-2014 01:45 PM
by Steve
4 231
Single tree, mow customer
WesleySnips
06-27-2014 10:12 AM
07-21-2014 01:04 PM
by Steve
12 506
1.5 Acre Jungle
WesleySnips
07-15-2014 05:57 PM
07-20-2014 11:31 AM
by ExtremeLawncareServices
21 532
Gopher schedule software
Ray
07-18-2014 04:13 PM
07-18-2014 04:13 PM
by Ray
0 121
2006 Chevy fuel pump...
KevinsLawns
07-17-2014 08:39 PM
07-18-2014 11:51 AM
by Steve
1 122
Halfway point of year!
Steve
07-01-2014 12:08 PM
07-18-2014 11:38 AM
by Steve
14 668
I got told to leave and...
gwilson98
06-16-2014 02:07 PM
07-17-2014 11:43 AM
by Steve
16 987
Hey guys this is the...
prmenter@gmail.com
07-07-2014 08:23 PM
07-16-2014 08:10 PM
by ExtremeLawncareServices
28 718
Mowing the hills
prmenter@gmail.com
07-08-2014 12:22 PM
07-16-2014 05:00 PM
by Just for Cuts
18 653
Say Hello !!!
Steve
03-19-2007 11:18 AM
07-15-2014 05:38 PM
by icon2000
1,184 318,710
need some help geting...
dalvan0
07-13-2014 09:28 PM
07-15-2014 11:56 AM
by Steve
5 224
Classified Ad Template...
bcfb
06-05-2013 02:40 AM
07-15-2014 11:16 AM
by Steve
15 3,664
Husqvarna pz 60
CDLAWNCARE
07-06-2014 06:50 PM
07-15-2014 08:53 AM
by kslawn
10 404
Lowballers
Chaz
07-11-2014 03:55 PM
07-14-2014 12:27 PM
by Steve
5 331
My new side job
Sprinkler Buddy
05-10-2014 05:23 AM
07-14-2014 12:15 PM
by Steve
10 795
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
07-13-2014 10:36 PM
by GoGreenerKS
10 514
New Mower and Trailer
Chaz
06-25-2014 12:04 PM
07-13-2014 06:25 PM
by SGL1
7 525
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
07-12-2014 07:36 PM
by SGL1
21 1,841
Fuel and fuel additives
SGL1
07-06-2014 10:23 AM
07-11-2014 07:53 PM
by SGL1
15 514
Questions for a patchy...
jumcgee
07-09-2014 08:42 AM
07-11-2014 12:34 PM
by Steve
1 183
toro proline blades wont...
boog
06-25-2014 06:26 PM
07-11-2014 05:28 AM
by kslawn
18 615
Contents of Marketing to...
prmenter@gmail.com
07-09-2014 05:25 PM
07-10-2014 03:23 PM
by Steve
3 272
Shindaiwa
CLB454
05-13-2014 09:04 PM
07-10-2014 03:04 PM
by Steve
14 750
Starting New in FL
mmcuttrim
08-06-2010 09:22 AM
07-10-2014 02:44 PM
by Steve
48 11,217
Bid help 45 on acre...
Priggan
06-26-2014 12:56 PM
07-09-2014 08:38 AM
by kslawn
7 495
need help bidding fence...
veteranslawncaresystems
07-03-2014 10:33 AM
07-08-2014 12:00 PM
by Steve
5 357
Trimmer or Knife?
gwilson98
07-04-2014 09:56 PM
07-07-2014 02:41 PM
by Steve
6 318
Started a New Solar Lawn...
Solar Lawn Care
06-08-2013 01:40 AM
07-07-2014 01:55 PM
by Steve
37 7,391
New Canadian Member
coppervalley
07-04-2014 02:15 PM
07-07-2014 01:12 PM
by Steve
1 220
Happy Independance...
stevef1201
07-04-2014 07:05 AM
07-07-2014 01:01 PM
by Steve
2 219
Echo PE 266 edger
stevef1201
07-01-2014 01:28 PM
07-07-2014 12:47 PM
by Steve
4 299
30 Inch Push Mowers Pros...
Billy Goat
06-27-2013 08:07 PM
07-06-2014 01:50 PM
by SGL1
21 5,208
» Popular Tags
2wd 4x4 ads birdscaping care charge collections subcontractor commercial craigslist customers ecosymbiosis employee problems exmark fall ferris four wheel drive franchise gopherhaul grass gravely holiday honda how much to charge how to bid hydraulic installation invoice kawasaki labor cost late lawn lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lawn service leaf cleanup lesco marketing mowing mulch estimate native plants new buisness office management online classifieds podcast promotion rotating scag scag v-ride season seo sprayer starting a business steep lawns stihl sulky theft of services tips toro tractor auger trailer mate pro truck new used landscape upsell walk behind walker winter money making ideas won't return wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 05:41 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 05:41 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy