Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

First Priority Help!


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-23-2009, 10:01 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default First Priority Help!

Ok, so I have taken on quite a few jobs & the lack of time I have is making me look bad. Lol.


I dropped my assistant off at the weeding job & mowed my lawns.

I picked my assistant up & went to a house that needed a hedge trimmed ON TIME because they were going to take professional family photos on their yard. I got it done, thank god.

So I trimmed & mowed the house that has had me waiting for them to call me back to work because they needed to put grass seed down... It was a big job.

Then on that same day one of my other customers needs her hedges trimmed & has been on my @ss for 2 weeks. So I told her I'd do it today.

The problem, I have a few more lawns to mow today, an estimate to give, hedges to trim, & a garden that needs to be weeded & finished today as promised, but it's no where near finished.

All these customers expect me to serve them today first priority, but I'm screwed on time & not sure what to do.

Should I do, I have my assistant today.

a) Trim hedges with my assistant

b) Weed the garden with my assistant (I don't think I'll have time to trim then)

c) Drop my assistant off to weed, trim the hedges alone, give the new customer an estimate, meet up with my assistant & finish the garden off. Do my lawn mowing tomorrow?

The hedges & weeding NEED to be done today. Yesterday I picked up my assistant & 4 hours she had 5 bags full of weeds, great, but the garden looked horrible still... It's making me nervous!

If I don't get the hedges done, I'm worried this customer will be on my bad side. I gave her an estimate a week ago, & this week the hedges tripled in size!!! So now it's a big job as well....

The space in my truck is limited, I'll be running around a lot picking up & dumping weeding job & hedge trimming job crap... I just don't know where to start... It's already 11AM & I got a few houses mowed...
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-23-2009, 12:02 PM
StartALawnCareBusiness's Avatar
StartALawnCareBusiness StartALawnCareBusiness is offline
Keith
 
Join Date: May 2007
Posts: 731
Rep Power: 0
StartALawnCareBusiness is on a distinguished road
Lightbulb

Lawn care business tipsLawn Care Business Book
Breeze:

When back-logged, my strategy has always been to service the greatest number customers as possible as quickly as possible. This normally means doing the easiest and quickest jobs first.

I would rather have 1 ticked off customer with a big job left to do than 10 customers with small jobs waiting for me. Explaining why you're late to 1 customer is easier than explaining the same thing to 10 customers over and over.

Once caught up dedicate serious time to that one remaining customer.
__________________
Start a profitable lawn care business.
Reply With Quote
  #3  
Old 06-23-2009, 04:57 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

I'm so happy the day is over!

I started off by giving an estimate for a new customer. Big yard, easy going people.

I dropped my Garden Weeder off. Now this is where my day was ruined. I didn't care about the weeds, or the job. It's the damn city workers who have been harassing my worker.

I asked my worker if she'd rather skip today so she doesn't have to deal with them bugging her, that I'd call the guy who hired me & he'll surely understand. Instead she said she'd rather stay!

I rang the doorbell to talk to the home owners assistant (this customer is busy enough to have an assistant) & explained that she was being teased.

I mean, the city workers were obviously lying down taking a 2 day break on the friggen lawn where she had to work.

The customers assistant said she'd take care of my worker, to just ring the bell if anything. She even said she'd tell them off, or sit out with my worker.

ANYWAY, I'm busy... I had to right away go do my hedge trimming job alone which took awhile, it was a disaster. First off, my gas hedge trimmer was stolen so I was borrowing a pathetic battery one. I cut down a tad of the hedge & whaty'da know, this thing jams constantly & BOOM it decides to stop working.

Now being myself, I got creative. I said a bunch of curse words while I got my whippersnipper out & started to hedge trim with it... MAN what a nice job!!!! I can't believe it worked better than a stupid battery trimmer!


So I'm done hedge trimming, did a cleanup & now it was time to mow some lawns. I bang out a few & meet up with my Garden Weeder.

I had to install weed block in a small garden in the backyard, BOOM done.

I head out to the front yard & see my worker picking weeds in an area she doesn't have to, being wasteful of our time.

This is where I got p'd off!

I explained to her, "Your good at weeding, you make me proud. Now imagine if you tackled a garden with some strategy. Don't forget to search around bushes & rocks, under & in between everything!"

She said, "Don't worry, I will impress you!"

.....

So now back to reality. I come out to the front, & see her doing useless work. I take one look around & start to lose my head...

Scott: What the he*l did I say? You don't listen do you? What did I tell you?

Worker: I thought you'd be happy, I worked hard!

Scott: Not hard enough, look, WEEDS, right there, WEEDS. The bushes have weeds poking up & you couldn't see them? You couldn't rip out the dead flowers & plants? Just what I said earlier, you missed every weed around the objects! ... WE WILL BE BACK TOMORROW!

She freaked out & started to weed them out so she didn't have to come back tomorrow, & I grabbed the tools & said;

"YOU ARE FINISHED, your too damn tired to take this seriously right now, so 8am tomorrow morning we'll be working together to make sure it gets done right. If you wanted to work like a city worker, then you should have told me first hand."


_____

So also being myself. I unloaded my equipment & was going to drive her home. But she ran off instead.

I called her & explained that it was a long day, that everything was rushed & I just wanted at least one thing taken care of. I said she did an excellent job, better than I could do, that she's perfect at what she does. Then I made her laugh by saying, I'm a cranky ****ole, I know & you know it, don't take what I say too personally. You are more efficient & hard working than everyone I've ever met! I'm sorry I was angry, it was my own fault that I blew up. I shouldn't expect you to do so much.

I really want her to be a leader, so I don't have to inspect her work every time she says she's done. I want to trust her with these jobs, they are being booked like crazy now & I need her to be the best 100% every second she's working!

I was a really big jerk today knowing she could fill 6 bags of weeds in a few hours which was a few months earlier.

Today she filled up one bag in 5 hours. I kinda expected more, only because I saw how well she did the first time. It was a dreadfully hot day today, & I didn't stop for a second. Last time I brought some food over to her & we took a break. I even helped her out. I guess she was starving, all she had was 2 bottles of water all day out in the hot sun.

THOUGH, she makes $12.00/hour

.........

How do you deal with your workers when it's just ONE OF THOSE DAYS?!

Give me a scenario of what you've been through.

lol
Reply With Quote
  #4  
Old 06-23-2009, 08:40 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 35,771
Rep Power: 10
Steve has disabled reputation
Default

The thing I wonder in this situation with your employee is, ultimately why was there a problem? Do you feel the employee just didn't listen to what you were saying or you didn't tell them enough information in order for them to achieve the goal to your specifications?

How can this be resolved so it doesn't happen again in the future?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 06-24-2009, 01:37 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
The thing I wonder in this situation with your employee is, ultimately why was there a problem? Do you feel the employee just didn't listen to what you were saying or you didn't tell them enough information in order for them to achieve the goal to your specifications?

How can this be resolved so it doesn't happen again in the future?
Well if I'm working on a garden with my helper, I'll make a fair split in pay.

Though I have trusted her to take on jobs & lately I haven't been able to get to any of them for awhile & she's completed a few great jobs after I trained her.

I have started something new & not too profitable, but it gives my company a good name.

I basically give my employee 80% of the profit Breeze makes for each garden. This way I don't have to deal with their c*ap & don't have to worry about them quitting. It gives them something to look forward too, unlike an employee being paid peanuts who will sit around in the dirt playing cell phone games.

I'm very generous, but that's why I get so strict. If they stay longer than the price I asked for the job, I have to pay her $12.00/hr... sofar it hasn't gotten to that, she's actually really good. I just didn't want her to get comfortable with slowing down, I love it when she works like a champ. I have 4 more gardens booked & she has to understand that I've accepted to do them, because I can rely on her to be efficient & hard working.

The total amount for all the gardens are

$115
$75
$50
$180

And that's good money, and it's all hers pretty much. I just rather tell the customers I can't do it, then to spoil my company name. I'm throwing away money to create a name, not to let it blow away.

I don't lose anything really, I profit small, but on a good day it's like she's her own company & I'm making a few bucks. Though I am the one who finds the jobs. I just need her to be a leader. I'll eventually tweak the percent if I find her a partner, more profit for the company, & they will be paid regularly.

This is just a simple way to get known, and so far it's working well besides today which was pretty much myself under stress.
Reply With Quote
  #6  
Old 06-24-2009, 04:13 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 35,771
Rep Power: 10
Steve has disabled reputation
Default

That is very interesting. Keep us posted on how all this works!
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Tags
backlogged, lawn care customers

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Pond...
xandrew245x
04-22-2014 03:29 PM
Today 05:57 AM
by Greg'slawnandlandscape
4 98
Mangwi Landscaping
bondservojc13
Yesterday 09:56 PM
Today 05:41 AM
by Sprinkler Buddy
1 53
Pushy customers
christopherhicks82
04-22-2014 08:22 PM
Today 04:56 AM
by Dan Tanner
6 155
In a bit situation need...
googus
04-22-2014 08:01 AM
Yesterday 10:03 PM
by googus
9 174
Acerage Rake
acrajchel
Yesterday 07:23 PM
Yesterday 07:23 PM
by acrajchel
0 35
2.5 acre mowing
xandrew245x
04-18-2014 06:55 AM
Yesterday 07:11 PM
by acrajchel
15 346
New Trailer
bobwill2009
Yesterday 12:46 PM
Yesterday 06:46 PM
by BelleCityLawn1
2 76
Advertising On...
JacobsLawnMowing
03-17-2014 03:21 PM
Yesterday 06:02 PM
by bobwill2009
13 877
Any greenhouse operators...
GoGreenerKS
04-15-2014 11:21 AM
Yesterday 12:37 PM
by Steve
7 221
Truck, Trailer,...
hawthornelawncare
12-23-2011 12:01 AM
Yesterday 12:17 PM
by bobwill2009
79 25,348
The $20 Mow Job
Dan Tanner
04-21-2014 07:24 PM
Yesterday 12:06 PM
by Steve
5 196
quickbooks users
CDLAWNCARE
04-20-2014 09:03 AM
Yesterday 06:48 AM
by CDLAWNCARE
4 177
Looking for advice on a...
Tekeda1
04-13-2014 09:53 AM
04-22-2014 07:55 PM
by Just for Cuts
23 585
About D@## Time!
TamMik
04-02-2014 08:10 AM
04-22-2014 05:14 PM
by BelleCityLawn1
19 870
Back for this year
xandrew245x
02-21-2014 04:30 PM
04-22-2014 03:36 PM
by xandrew245x
19 1,011
What Was Your Setup When...
superrman77
02-11-2014 10:53 AM
04-22-2014 12:29 AM
by Tony317
22 1,721
Sulky and Turf Tracer
acrajchel
04-07-2014 01:44 PM
04-22-2014 12:07 AM
by Tony317
9 448
danny 2
danny2
04-19-2014 10:19 PM
04-21-2014 12:25 PM
by Steve
3 138
this mower is driving me...
boog
04-17-2014 12:07 PM
04-21-2014 12:10 PM
by kslawn
13 362
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
04-21-2014 12:02 PM
by kslawn
20 608
I Got Taken...,
Dan Tanner
04-19-2014 06:26 AM
04-21-2014 11:49 AM
by Steve
4 233
new to this forum!
mower13126
04-18-2014 07:37 PM
04-21-2014 11:39 AM
by Steve
4 150
REO calling
Dan Tanner
04-16-2014 05:03 PM
04-21-2014 11:33 AM
by Steve
12 351
employee pay
4 seasons maintenance
04-10-2011 09:34 PM
04-20-2014 04:40 PM
by Dan Tanner
20 6,887
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
04-20-2014 11:13 AM
by ExtremeLawncareServices
32 1,217
Lawn Renovation
stevef1201
04-11-2014 12:00 PM
04-20-2014 11:11 AM
by kslawn
10 368
Customers droping like...
goodtimez
04-18-2014 09:53 AM
04-19-2014 08:09 AM
by CDLAWNCARE
7 231
Best Bulk Mulch delivery...
Steven Virgadamo
04-18-2014 09:52 AM
04-18-2014 05:34 PM
by Steve
2 106
Steve Virgadamo,...
Steven Virgadamo
04-18-2014 09:49 AM
04-18-2014 05:08 PM
by Steve
2 90
Instagram
Gerardo_Landscape
04-16-2014 11:28 AM
04-18-2014 04:51 PM
by Steve
3 188
Help with weed liability!
Prolawnofchatt
04-15-2014 09:10 AM
04-18-2014 04:47 PM
by Steve
5 248
Nationwide lawn care...
Billy Goat
04-15-2014 05:21 PM
04-18-2014 04:39 PM
by Steve
9 268
Truck Signage
Dan Tanner
04-16-2014 11:00 PM
04-18-2014 04:04 PM
by stevef1201
10 290
leaf removal
tlf59263
04-15-2014 10:00 PM
04-18-2014 03:59 PM
by stevef1201
6 239
Pay per click advertising
roostertail
02-12-2014 07:26 PM
04-17-2014 07:11 PM
by yardrate
10 641
Accepting credit cards,...
Darksteel
03-17-2014 08:01 PM
04-16-2014 01:02 PM
by jymie
15 807
Trimec
acrajchel
04-15-2014 08:24 PM
04-16-2014 11:10 AM
by Steve
3 151
Gopher Forum Discount!
BlackRain75
04-12-2014 10:44 PM
04-16-2014 10:50 AM
by Steve
9 349
hello
NFrailey
04-15-2014 01:39 PM
04-16-2014 10:48 AM
by Steve
1 132
Pricing a Mulch Job
dmcalpi
04-07-2014 02:16 PM
04-16-2014 09:40 AM
by jymie
21 794
google earth
CDLAWNCARE
04-12-2014 03:24 PM
04-16-2014 09:36 AM
by jymie
8 296
There has to be an...
CDLAWNCARE
04-14-2014 12:59 PM
04-15-2014 04:06 PM
by Dan Tanner
6 236
First Day Back!
BelleCityLawn1
04-09-2014 09:13 PM
04-15-2014 11:16 AM
by Steve
11 372
Mow America
stevegredler
04-13-2014 01:02 PM
04-14-2014 09:53 PM
by kslawn
5 277
Power Broom
acrajchel
04-14-2014 07:46 AM
04-14-2014 12:47 PM
by CDLAWNCARE
2 156
Say Hello !!!
Steve
03-19-2007 11:18 AM
04-14-2014 11:34 AM
by Steve
1,176 286,875
Equipment reviews
Greg'slawnandlandscape
04-09-2014 07:17 AM
04-14-2014 11:27 AM
by Greg'slawnandlandscape
13 533
Aerating Prices?
Dan Tanner
04-08-2014 03:16 PM
04-14-2014 10:31 AM
by Steve
13 540
Estimating help
acrajchel
04-11-2014 06:06 PM
04-14-2014 10:20 AM
by Steve
3 243
Need help bidding church...
GreenRidge Lawn&Landscape
04-07-2014 08:01 PM
04-14-2014 09:49 AM
by Steve
12 502
» Popular Tags
2wd 4x4 34'' ads article marketing blower care charge christmas christmas light hanging christmas lighting color jet courtesy call credit card processing customers echo escrow exmark ferris florida flower bed four wheel drive fundraiser gopherhaul grass gravely holiday holiday lighting honda how much to charge installation kawasaki labor cost lawn care lawn care business book lawn care business show lawn clarksville lawn service clarksville tn leaf leaf removal lighting brass outdoor lights marketing mowing mulch native plants new buisness new business new start oil online classifieds organize outdoor environments payday payment podcast property management company redmax riding mower rotating scag seo snow social media starting a business stihl truck walk behind walker winter services yard clarksville
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 09:29 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 09:29 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy