Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Some Customers...


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-15-2009, 03:08 PM
doug1980
Guest
 
Posts: n/a
Default Some Customers...

So I only have a few customers and thought things were going good.....wrong! One of my customers, who is my boss at my full time job, told me she mowed the lawn this weekend. I was like, ummm why? She said, "well I didn't know if you were going to do it." I mowed her yard on the 6th and she wanted it cut every ten days. So that would make the next cut be on the 16th. So instead of calling me or...oh I don't know.... asking me at work when I was going to cut it she just cuts it. So I lose out on $40.00. Then she says well next time just drive by and if it needs it then cut it. WTF I don't think so. No way am I going to operate my business like that. I told her "how could I do that with over 20 customers?" I have to have a schedule and can't just drive by and cut everyones yard as needed. I sure hope they are not all like that.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-15-2009, 03:31 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,471
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
I think people will test you at times. Especially those that know you.

As the old saying goes, 'familiarity breeds contempt.'

If she becomes too much of a pain in the butt to deal with, I would just find other customers to fill her spot. Don't let her get to you though.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 06-15-2009, 03:42 PM
doug1980
Guest
 
Posts: n/a
Default

Do you think I am thinking the right way? I mean for now I could be more laxed since I only have a few clients but when I get more I will not be able to do the mow as needed and cater to every little beck and call each client may have.
Reply With Quote
  #4  
Old 06-15-2009, 03:53 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,471
Rep Power: 10
Steve has disabled reputation
Default

Well ultimately it is your call. I have seen a wide range of ways people handle customers on here. I know of at least one lawn care business owner who would tell you that is what employees are for. However, it's my view that this is your company and you need to have fun with it. If a customer is a pain in the ***, find another to fill their spot.

If she is saying this, then I might be tempted to drive by weekly and say yea it needed to be cut.
Quote:
Then she says well next time just drive by and if it needs it then cut it.
If you want to experiment and see how things go, that's fine too. But as you said, you can't have every customer doing this.

Maybe others will jump in here and offer their opinion.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 06-15-2009, 05:18 PM
justin_time justin_time is offline
Justin
 
Join Date: Apr 2006
Location: French River, ON, Canada
Age: 29
Posts: 1,801
Rep Power: 0
justin_time is on a distinguished road
Default

I had a few like that last week, they didn't even realise i cut the grass and they called me. And yeah I told them yeah, i cut it, it just grew by the time I got back to their place. haha
Reply With Quote
  #6  
Old 06-15-2009, 10:28 PM
majoe7 majoe7 is offline
Senior Member
 
Join Date: Feb 2009
Location: Florida
Posts: 184
Rep Power: 7
majoe7 is on a distinguished road
Default

It's nice to see you northerns start getting on a schedule.. LOL When we cut down here and get some rain right after by day 2 or 3 it looks like we never cut the lawn. Wait a week and it grew about 2 inches at least.
Funny how clients react when they aren't doing the job.
Reply With Quote
  #7  
Old 06-15-2009, 10:59 PM
doug1980
Guest
 
Posts: n/a
Default

The funny thing is it hasn't evened rained and my yard which I fertilized the crap out of and water regularly gets mowed once a week but could go a bit longer. She has not fertilizered or watered her yard at all and still mowed it. I know for a fact it could have waited and the worst part is after the first mow I suggested a weekly service but she declined and said 10 days.
Reply With Quote
  #8  
Old 06-16-2009, 08:58 PM
grassmowers08 grassmowers08 is offline
Junior Member
 
Join Date: Oct 2008
Location: I live in Haltom City, Texas.
Age: 56
Posts: 17
Rep Power: 7
grassmowers08 is on a distinguished road
Default

What I do with customers like her is I just schedule them for weekly or a bi weekly and two days before their scheduled I call them.If they say no then I wait till next week and knock them off for that day.

Travis
Greg & Travis' Lawn Service
2 Honda 21 inch HRC216 commercial
Toro 36 inch commercial mower
Echo Blower
Echo String Trimmer
Echo Hedge Trimmer
5x10 Trailer
Reply With Quote
  #9  
Old 06-16-2009, 09:10 PM
justin_time justin_time is offline
Justin
 
Join Date: Apr 2006
Location: French River, ON, Canada
Age: 29
Posts: 1,801
Rep Power: 0
justin_time is on a distinguished road
Default

Quote:
Originally Posted by grassmowers08 View Post
What I do with customers like her is I just schedule them for weekly or a bi weekly and two days before their scheduled I call them.If they say no then I wait till next week and knock them off for that day.

Travis
Greg & Travis' Lawn Service
2 Honda 21 inch HRC216 commercial
Toro 36 inch commercial mower
Echo Blower
Echo String Trimmer
Echo Hedge Trimmer
5x10 Trailer
I don't beleive in those customers, they don't belong in my lawn care schedule.

It's every week (until a point where it doesn't grow, then i'll drop to 2 weeks) or not at all
Reply With Quote
  #10  
Old 06-16-2009, 09:32 PM
Steve W's Avatar
Steve W Steve W is offline
Senior Member
 
Join Date: Mar 2009
Location: SOWEGA
Age: 49
Posts: 103
Rep Power: 7
Steve W is on a distinguished road
Default

Around here where I live and work the grass dont grow that fast. It has rained here more this year than in the past 4 years tho.I kinda like the 2 week custmers tho. I can do 5 per day 5 days a week and have time every day for other stuff too. I could do more per day if I had them. That means more money to me because I can do 25 this week and 25 next week and do them all by myself without working too hard. We also do computer repairs at night so it works out pretty good for me.
__________________
<a href="http://www.gopherforum.com/index.php?pageid=GopherHaul-Lawn-Care-Business-School&graduate=661b304af1800fad86a3828c8bcbb737">
<img src="http://www.gopherforum.com/uploaded-files/images/school-logo-banner.gif" border="0">
</a>
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
help getting customers f150scaper Starting a lawn care business. 12 06-20-2009 08:13 AM
Converting Seasonal Customers to Annual Customers Greenmind Starting a lawn care business. 4 03-07-2008 12:28 AM
Pre pay customers Crusher Gopher Software Support Archived Question & Answers - Read Only 3 05-01-2007 08:41 PM
How to get new customers Steve General Business Discussions 21 05-11-2005 02:44 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
I dont know what to do...
Bradcook21
06-21-2015 08:49 AM
Yesterday 09:48 PM
by SGL1
16 2,323
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
Yesterday 02:54 PM
by GreenWorx
13 3,307
Is it too late to do...
markty
06-16-2015 05:28 PM
Yesterday 01:00 PM
by problem solver
9 2,121
Pricing issue
Mr. Mow
Yesterday 06:15 AM
Yesterday 11:11 AM
by SGL1
2 77
Should I buy this Exmark...
googus
07-03-2015 09:22 AM
Yesterday 10:23 AM
by Steve
6 196
Hi everyone
Mattw
07-06-2015 05:59 PM
Yesterday 10:18 AM
by Steve
1 58
how to make customers...
Bradcook21
05-27-2015 05:04 PM
07-06-2015 06:30 PM
by Mattw
8 2,397
4th of July parade...
Steve
07-06-2015 10:35 AM
07-06-2015 10:35 AM
by Steve
0 42
Unemployment rates drop,...
Steve
07-02-2015 12:40 PM
07-06-2015 10:30 AM
by Steve
4 191
Just about mid year, how...
GreenWorx
06-24-2015 07:05 PM
07-06-2015 10:14 AM
by Steve
7 2,006
another newish job for me
holymoly
06-07-2015 08:34 AM
07-03-2015 02:06 PM
by American L&T
9 2,195
Before & After tree...
COREtreeservice
07-01-2015 09:20 PM
07-01-2015 09:20 PM
by COREtreeservice
0 130
Dogs
Mr. Mow
06-29-2015 02:37 PM
07-01-2015 11:28 AM
by Steve
6 1,962
Ready to learn and get...
Koley Lawn & Landscape
06-28-2015 05:16 AM
07-01-2015 11:26 AM
by Steve
8 1,942
Three Stripe Land Care...
hammr04
06-30-2015 07:19 PM
07-01-2015 11:24 AM
by Steve
1 123
Country Life Lawn Care
darleneh
06-29-2015 11:24 AM
06-30-2015 01:25 PM
by Steve
3 1,784
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
06-29-2015 09:23 PM
by Chilehead
6 1,948
Marketing ideas
xandrew245x
04-29-2014 06:35 AM
06-25-2015 07:11 PM
by GreenWorx
34 5,832
Never ending sod jobs
avetslawncare
06-05-2015 09:46 PM
06-25-2015 11:42 AM
by Steve
11 2,436
Weed and Feed Service...
mike94740
06-23-2015 05:50 PM
06-24-2015 09:56 PM
by avetslawncare
2 1,840
Trimming hedges / trees,...
Hard-Body lawn & garden
06-23-2015 07:08 PM
06-24-2015 09:59 AM
by Steve
1 1,844
Hi Everyone from Arkansas
KellyMarie
06-04-2015 04:16 PM
06-23-2015 01:34 PM
by KellyMarie
4 2,123
problems with a customer...
LawnCareMan280
06-16-2015 10:26 PM
06-22-2015 11:11 AM
by Steve
6 2,164
Please review this FREE...
markty
06-21-2015 07:42 AM
06-22-2015 11:00 AM
by Steve
1 1,866
A good commercial bid...
burtle
06-20-2015 09:09 PM
06-22-2015 10:56 AM
by Steve
1 1,940
What would you do with...
holymoly
06-20-2015 06:48 PM
06-22-2015 10:48 AM
by Steve
1 1,898
New Member just joined...
vgoleco@hotmail.com
06-19-2015 03:49 PM
06-22-2015 10:42 AM
by Steve
2 1,887
Credit Cards - What's in...
Shark1611
06-16-2015 03:04 PM
06-21-2015 07:24 PM
by Chilehead
4 1,998
Blade usage
Wolf4dk
06-16-2015 12:18 AM
06-21-2015 05:35 PM
by kslawn
4 2,008
Hello, I am new to the...
adamslawnservices
06-17-2015 08:06 PM
06-19-2015 10:28 AM
by Steve
3 1,925
First commercial bid
SGL1
06-12-2015 08:57 PM
06-18-2015 05:04 PM
by SGL1
9 2,402
Needing a website built
burtle
06-17-2015 09:02 AM
06-18-2015 11:02 AM
by Steve
7 2,085
I have been rude and...
biglee
06-15-2015 10:11 PM
06-18-2015 10:46 AM
by Steve
10 2,166
Customer keeps adding...
Mr. Mow
06-13-2015 06:22 AM
06-16-2015 10:23 AM
by Steve
11 2,433
Pass discounts onto...
burnell76
06-03-2015 06:33 PM
06-16-2015 10:02 AM
by burnell76
3 2,088
burned grass only where...
nhauto
06-15-2015 05:28 PM
06-16-2015 09:45 AM
by Steve
2 1,955
Half year mark review.
Steve
06-02-2015 11:24 AM
06-15-2015 01:04 PM
by Steve
18 2,719
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
06-15-2015 01:01 PM
by Steve
86 9,800
New Member
Bruce Fehr
06-05-2015 07:13 PM
06-15-2015 12:53 PM
by Steve
6 2,099
New to the business,...
CarefreeMowing
06-12-2015 02:36 PM
06-15-2015 12:50 PM
by Steve
1 1,985
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
06-13-2015 08:48 AM
by holymoly
45 12,129
New to the forum, new to...
CarefreeMowing
06-11-2015 12:35 PM
06-12-2015 10:44 AM
by Steve
2 1,891
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
06-11-2015 10:50 PM
by stallman419
8 2,454
Website Review
Outdoordesignsknox
06-08-2015 08:44 PM
06-11-2015 09:48 PM
by Just for Cuts
13 2,355
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
06-10-2015 01:45 PM
by holymoly
15 3,050
Hello from the GREAT...
gbfarmsllc
06-09-2015 11:10 AM
06-10-2015 01:29 PM
by Sprinkler Buddy
2 1,959
Hey guys and gals, I'm...
Joeyhall
06-03-2015 03:54 PM
06-08-2015 02:15 PM
by chris2500hd
8 2,216
Mowing Bermuda...
Mr. Mow
06-02-2015 12:45 PM
06-08-2015 12:45 PM
by Steve
12 2,382
Hey Guys
PrattLandscaping
06-07-2015 06:37 PM
06-08-2015 12:23 PM
by Steve
2 1,983
Share your stolen...
SGL1
05-27-2015 09:05 PM
06-08-2015 11:54 AM
by Steve
25 2,953
» Popular Tags
advertising aerocore apartment bid apartment complex apartment lawn care estimate applying bark billy goat brushcutter blowout bush collections commercial contract help curb appeal services deliquentaccounts demonstration design ditches door hangers employee problems equipment rental facebook flyers foreman free advertising free lawn care hiring how to husqvarna increase customers landscape services landscaping landscaping training lawn aeration lawn care lawn care busines plan lawn mowing marketing marketing secrets more customers business mr dave mulch new business patio install per hour charge plowing pricing profit on employee scag secrets to landscaping sell the vision seo shell shreaded small engine repair snow plowing sq ft square foot steep lawns swzt trailer trailer mate pro tree tree pics trimmer rack web design website website design winterization wood
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 12:55 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 12:55 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy