Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

signed contract


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-04-2009, 09:58 PM
tomcat172002
Guest
 
Posts: n/a
Default signed contract

Ok I have a question regarding a contract job that I did. I was for a Spring Cleanup. I did alot of work and it took me about 5 hours with another person. Before I did the job the customer (a new customer) signed a contract paper that I had. He told me that he would pay me when the job is over. After I finished I walked the yard with him and went over everything he told me to do. After 3 weeks he is refusing to pay me? For the first 3 weeks he kept saying the check is in the mail but he was lying. Today I finally got a hold of him and now he said that the job was done poorly and he isn't going to pay. Ok I have a signed contract saying he will pay me for my work. I told him and he said that the job was not up to par so he doesn't owe me a thing. Now what?? If I take him to small claims court is it going to cost me more than $300? Also I know an attorney is going to cost more than $300. Next time I get a signature and they will have to prepay. Do I chalk this one up to experience?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-04-2009, 10:43 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by tomcat172002 View Post
I finally got a hold of him and now he said that the job was done poorly and he isn't going to pay.
Give him back the debris. I would be furious with a customer like him.

Every lawn service should have an agreement to never service these sort of customers. The cases must have before & after pictures to prove your word against the customer & an understanding with & between other services.

I think I smell a website idea. Boycott these fools.
Reply With Quote
  #3  
Old 05-05-2009, 02:05 AM
turfmaster's Avatar
turfmaster turfmaster is offline
Senior Member
 
Join Date: Apr 2009
Location: Midwest
Posts: 366
Rep Power: 6
turfmaster is on a distinguished road
Default

I had a similar experience with a new customer on a cleanup also.
First of all dummy me bought in to their B.S. that if I gave them a good deal on the cleanup they would reward me with the total mowing and fertilization for the season. Well they decided to mow and fertilize themselves. What a suprise!
Then they told me they would not pay me for the cleanup because they were not happy with the results. I was furious. My son and I loaded up 2 trailers of branches, sticks, leaves etc. from their property and guess what we did. Just what Breeze said we unloaded all that crap scattered it all over their front yard and driveway. The bum came running out his front door yelling and screaming in his foreign language and we just kept throwing the stuff and then I yelled back at him WELCOME TO AMERICA A-S-S HOLE. I have to say even though I lost about $300. bucks it felt good to do that.
Reply With Quote
  #4  
Old 05-05-2009, 03:44 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,603
Rep Power: 10
Steve has disabled reputation
Default

Tom,

I am glad you made this post. Don't fret. You can get this resolved and if you follow these steps. You will also feel empowered.

How to get deadbeat customers to pay?

There are two pages on that post with sample letters to send. Keep us posted on what you are doing to resolve this and how it works out. Your story will help inspire others who find themselves in a rough spot.

Remember you can get this resolved!!
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 05-05-2009, 04:58 AM
SuperiorPower
Guest
 
Posts: n/a
Default

Quote:
Originally Posted by tomcat172002 View Post
After I finished I walked the yard with him and went over everything he told me to do. After 3 weeks he is refusing to pay me? For the first 3 weeks he kept saying the check is in the mail but he was lying. Today I finally got a hold of him and now he said that the job was done poorly and he isn't going to pay.
I think he has had his opportunity to tell you he is not satisfied with the job you did. Why does he wait for 3 weeks?

Quote:
Originally Posted by tomcat172002 View Post
Ok I have a signed contract saying he will pay me for my work. I told him and he said that the job was not up to par so he doesn't owe me a thing. Now what?? If I take him to small claims court is it going to cost me more than $300? Also I know an attorney is going to cost more than $300. Next time I get a signature and they will have to prepay. Do I chalk this one up to experience?
I believe that contract would indicate he needs to pay and if he disagrees he needs to dispute that in small claims court to get his money back. Just make sure that he understands that you will sue him in small claims court for:

-Original $300
-All court costs and filing fees,
-All service fees (to have papers delivered),
-Hourly wages for any and all time you spend messing with the papers and in court because of him,
-anything else you can think of. I think this could easily come up to $500+

In my opinion you can not allow him to get away with it. Its the principal. You need to check with you local courts but in Missouri you could win that case hands down and all the above costs could be included in the judgment. Then you could garnish his wages and make him pay for an additional "service fee" to have the garnishment served to his employer.

Here is why I think you can win this case easily:

-He signed a contract saying he would pay you when the job was completed.
-He had every opportunity to tell you he is not satisfied with the job you did when you walked the grounds with him. Try to remember if he made any statements, positive or negative regarding your workmanship, at the time he walked the grounds with you.
-You spoke with him several times during 3 weeks and he did not express his dissatisfaction with the workmanship. Just make sure you document the # of times you spoke with him during this time period.
-During the 3 weeks he would promise to pay you, or rather that he had just paid you. To me this is an indication that he is lying to you and is now using this as a way to get out from under his responsibility.
Reply With Quote
  #6  
Old 05-05-2009, 06:14 AM
tomcat172002
Guest
 
Posts: n/a
Default

Thanks for the posts on this one. I am really P.O. about this. I usually don't have people sign contracts but on this one I did for the first time. Now look how it turns out. I did talk to some friends and they told me that he has 30 days to pay. So I am still within the 30 days. I did ask him when he walked the yard with me why he said I did a good job?? He just said he really wasn't paying attention to the details. He cannot afford to pay so after saying the check is in the mail now for 3 weeks he has to come up with something else. Thats exactly what I told him over the phone. He kept saying that my work was no where near $300 worth what did I think I should really be paid. I told him $300 was a bargin and that he aggreed to it period, I wouldn't budge. I am just going to cool down for now and give it about a week or so. I got this guy out of the church bulliten too go figure? I'll let you know what happens.
Reply With Quote
  #7  
Old 05-05-2009, 07:04 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,603
Rep Power: 10
Steve has disabled reputation
Default

You know, this brings up another thing to consider. Maybe in the future you could have something where you have the customer sign off that the jobs was finished and completed to their satisfaction and have them sign it on the spot. Or maybe they could initial the contract that you hold to affirm it.

That could help in the future. Keep us posted on how this turns out.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 05-05-2009, 09:09 AM
turfmaster's Avatar
turfmaster turfmaster is offline
Senior Member
 
Join Date: Apr 2009
Location: Midwest
Posts: 366
Rep Power: 6
turfmaster is on a distinguished road
Thumbs up

Quote:
Originally Posted by Steve View Post
You know, this brings up another thing to consider. Maybe in the future you could have something where you have the customer sign off that the jobs was finished and completed to their satisfaction and have them sign it on the spot. Or maybe they could initial the contract that you hold to affirm it.

That could help in the future. Keep us posted on how this turns out.
In all my years in the biz I have yet to have a signed contract for residential customers only commercial. With my first bad experience in this regard I am thinking that maybe I should have a checklist or a more detailed description of the work the customer is asking us to do and have them sign it.
Reply With Quote
  #9  
Old 05-06-2009, 06:19 PM
tomcat172002
Guest
 
Posts: n/a
Default

Thanks for the podcast Steve it was great. I do have a question one of my customers is an attorney and he told me this would be a slam dunk. No questions asked. Its just a matter of doing all the paperwork. I am first going to send him a letter stating that I will go to small claims court. But someone had told me that I might take it to a collections agent. That would ruin his credit. What should I do threaten small claims or a collections agency?
Reply With Quote
  #10  
Old 05-06-2009, 11:33 PM
majoe7 majoe7 is offline
Senior Member
 
Join Date: Feb 2009
Location: Florida
Posts: 184
Rep Power: 6
majoe7 is on a distinguished road
Default

Quote:
Originally Posted by tomcat172002 View Post
But someone had told me that I might take it to a collections agent. That would ruin his credit. What should I do threaten small claims or a collections agency?
If you did either, both would be a ding on his credit report.

A judgement would hurt more.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Signed Or Verbal Agreement? DENMAN Starting a lawn care business. 5 03-29-2009 03:11 PM
Contract for Job?? rclandscaping General Business Discussions 3 03-16-2009 10:06 AM
What should I pay for this contract? Mr Greenthumb Starting a lawn care business. 11 03-16-2009 05:28 AM
contract moseley creek General Talk 1 10-24-2007 06:26 PM
Contract F.A.Q.'s Steve Gopher Software Support Archived Question & Answers - Read Only 0 02-23-2004 11:31 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Pics for website
tbtigers03
Yesterday 05:40 PM
Today 10:01 PM
by Just for Cuts
3 67
Peco Bagger
AGPS
11-18-2014 02:20 PM
Today 05:56 PM
by AGPS
9 245
Beginner Mistakes:...
Steve
01-31-2007 12:45 PM
Today 02:42 PM
by stevef1201
22 6,053
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
Yesterday 09:48 PM
by ExtremeLawncareServices
174 13,894
Hello from Kentucky
TRV
09-30-2014 06:42 PM
Yesterday 09:38 PM
by TRV
6 1,241
Contract or no contract?
TRV
11-20-2014 09:18 PM
Yesterday 09:33 PM
by TRV
3 120
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
Yesterday 08:02 PM
by stevef1201
4 284
Billboards for marketing
ExtremeLawncareServices
11-16-2014 08:39 PM
Yesterday 07:05 PM
by acrajchel
13 336
New website
Chilehead
11-20-2014 04:39 PM
Yesterday 06:43 PM
by Steve
3 104
Belt dealer problem
googus
Yesterday 08:45 AM
Yesterday 06:36 PM
by Steve
2 75
Good help is hard to find
Hanks Lawn Care Services
11-19-2014 03:27 PM
Yesterday 06:32 PM
by Steve
7 180
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
Yesterday 06:28 PM
by acrajchel
15 438
How to: Use Thumbtack...
acrajchel
11-17-2014 06:39 PM
Yesterday 06:07 PM
by acrajchel
15 437
What is going on with...
biglee
11-14-2014 03:04 PM
11-20-2014 02:50 PM
by biglee
40 895
My advice for new guys
avetslawncare
11-15-2014 09:32 AM
11-19-2014 01:47 PM
by biglee
10 443
Lawn Care business...
crieg122
10-23-2014 02:23 PM
11-19-2014 12:39 PM
by acrajchel
28 1,805
raking leaves ?
robert8509
10-22-2014 10:19 PM
11-18-2014 04:24 PM
by acrajchel
14 1,410
Leaf removal
madmedic8575
10-24-2014 05:14 PM
11-17-2014 07:34 PM
by acrajchel
6 1,155
sod job
SGlawncare
10-30-2014 09:21 PM
11-17-2014 07:10 PM
by acrajchel
7 730
Customer wants me to...
Mr. Mow
11-09-2014 07:13 AM
11-17-2014 06:48 PM
by acrajchel
10 486
Hello!
Brian3137
11-11-2014 07:15 PM
11-17-2014 06:46 PM
by acrajchel
14 428
small biz in Phoenix,AZ
anthonyramos1
11-08-2014 09:35 PM
11-17-2014 05:59 PM
by acrajchel
2 291
Client won't pay...
WesleySnips
10-30-2014 03:53 PM
11-17-2014 05:37 PM
by acrajchel
22 1,310
Government contracts
avetslawncare
11-15-2014 08:50 AM
11-17-2014 12:59 PM
by Steve
2 214
Need help on deciding a...
Brian3137
11-10-2014 06:32 PM
11-17-2014 12:44 PM
by Steve
12 478
West cost lawn prices
SGlawncare
10-09-2014 10:51 PM
11-16-2014 07:54 AM
by stevef1201
8 1,555
So how do you guys...
Mr. Mow
10-26-2014 08:55 AM
11-15-2014 08:44 AM
by avetslawncare
14 1,665
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
11-13-2014 08:35 AM
by jrs.landscaping
81 31,746
The most dangerous part...
Steve
10-06-2014 03:45 PM
11-12-2014 05:05 PM
by stevef1201
14 1,638
A little hang up in snow...
stevef1201
11-08-2014 07:05 AM
11-12-2014 12:51 PM
by Steve
4 395
Bi-weekly winter...
lxarth
11-04-2014 08:37 PM
11-12-2014 10:06 AM
by WesleySnips
9 592
taking first steps...
sizemorelawncare
11-10-2014 08:24 PM
11-11-2014 01:21 PM
by Steve
1 283
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
11-11-2014 08:12 AM
by Just for Cuts
4 347
Business Cards
crieg122
10-25-2014 01:03 PM
11-11-2014 07:56 AM
by Just for Cuts
12 1,282
How the unregister?
alive101
11-04-2014 07:39 AM
11-10-2014 01:48 PM
by Steve
4 573
Belt adjustment question
googus
11-05-2014 06:43 AM
11-10-2014 01:38 PM
by Steve
5 479
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
11-10-2014 01:25 PM
by Steve
2 313
Podcast
Shark1611
11-07-2014 05:42 PM
11-10-2014 11:41 AM
by Steve
1 273
hi, from Minnesota
rjklohn
11-07-2014 02:21 AM
11-07-2014 01:44 PM
by Steve
1 287
New to snow plowing
SS.Lawncare
11-05-2014 04:00 PM
11-07-2014 01:21 PM
by Steve
6 517
New Member
tonyap
11-05-2014 10:35 PM
11-07-2014 01:15 PM
by Steve
1 335
New to the business
jcurr33
11-05-2014 03:21 PM
11-07-2014 01:11 PM
by Steve
1 385
Lines
Matther777
11-04-2014 02:19 PM
11-07-2014 12:54 PM
by Steve
1 427
hello, new to this site
tonyorwig
10-31-2014 10:49 PM
11-04-2014 02:24 PM
by tonyorwig
3 624
Aloha from Hawaii.
Gary R
11-02-2014 12:44 AM
11-03-2014 03:02 PM
by Steve
1 524
Pavers
crieg122
10-28-2014 03:49 PM
10-31-2014 01:49 PM
by Steve
6 840
Hi Steve From West...
Mr. Mow
10-21-2014 02:59 PM
10-31-2014 12:56 PM
by Steve
5 1,156
Got my first lawn job...
SGL1
06-11-2014 10:19 PM
10-31-2014 10:53 AM
by Max Wagner
30 3,261
Gie-review / What's new...
ExtremeLawncareServices
10-25-2014 10:19 AM
10-31-2014 10:30 AM
by ExtremeLawncareServices
7 1,080
Business Name
sanchez5
10-29-2014 12:55 AM
10-31-2014 06:51 AM
by ringahding1
10 949
» Popular Tags
2wd 4wd apartment complex bark billy goat brushcutter charge christmas collections edging employee problems equipment rental exmark ferris first truck foreman georgia gopherhaul gravely hills holiday how much to charge husqvarna hydraulic jobs kawasaki labor cost landscape services lawn lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lighting lighting brass outdoor lights managing a lawn care business marketing mowing mr dave mulch mulch price new business ordinance past due podcast push versus ride redmax savannah scag v-ride seo shreaded small engine repair starting a business starting a lawn care business start up lawn care business sulky toro tractor auger trailer trimmer rack truck new used landscape walk behind walker won't return wood wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 10:16 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 10:16 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy