Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

signed contract


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-04-2009, 08:58 PM
tomcat172002
Guest
 
Posts: n/a
Default signed contract

Ok I have a question regarding a contract job that I did. I was for a Spring Cleanup. I did alot of work and it took me about 5 hours with another person. Before I did the job the customer (a new customer) signed a contract paper that I had. He told me that he would pay me when the job is over. After I finished I walked the yard with him and went over everything he told me to do. After 3 weeks he is refusing to pay me? For the first 3 weeks he kept saying the check is in the mail but he was lying. Today I finally got a hold of him and now he said that the job was done poorly and he isn't going to pay. Ok I have a signed contract saying he will pay me for my work. I told him and he said that the job was not up to par so he doesn't owe me a thing. Now what?? If I take him to small claims court is it going to cost me more than $300? Also I know an attorney is going to cost more than $300. Next time I get a signature and they will have to prepay. Do I chalk this one up to experience?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-04-2009, 09:43 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 11
CHEESE2009 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by tomcat172002 View Post
I finally got a hold of him and now he said that the job was done poorly and he isn't going to pay.
Give him back the debris. I would be furious with a customer like him.

Every lawn service should have an agreement to never service these sort of customers. The cases must have before & after pictures to prove your word against the customer & an understanding with & between other services.

I think I smell a website idea. Boycott these fools.
Reply With Quote
  #3  
Old 05-05-2009, 01:05 AM
turfmaster's Avatar
turfmaster turfmaster is offline
Senior Member
 
Join Date: Apr 2009
Location: Midwest
Posts: 366
Rep Power: 6
turfmaster is on a distinguished road
Default

I had a similar experience with a new customer on a cleanup also.
First of all dummy me bought in to their B.S. that if I gave them a good deal on the cleanup they would reward me with the total mowing and fertilization for the season. Well they decided to mow and fertilize themselves. What a suprise!
Then they told me they would not pay me for the cleanup because they were not happy with the results. I was furious. My son and I loaded up 2 trailers of branches, sticks, leaves etc. from their property and guess what we did. Just what Breeze said we unloaded all that crap scattered it all over their front yard and driveway. The bum came running out his front door yelling and screaming in his foreign language and we just kept throwing the stuff and then I yelled back at him WELCOME TO AMERICA A-S-S HOLE. I have to say even though I lost about $300. bucks it felt good to do that.
Reply With Quote
  #4  
Old 05-05-2009, 02:44 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,122
Rep Power: 10
Steve has disabled reputation
Default

Tom,

I am glad you made this post. Don't fret. You can get this resolved and if you follow these steps. You will also feel empowered.

How to get deadbeat customers to pay?

There are two pages on that post with sample letters to send. Keep us posted on what you are doing to resolve this and how it works out. Your story will help inspire others who find themselves in a rough spot.

Remember you can get this resolved!!
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 05-05-2009, 03:58 AM
SuperiorPower
Guest
 
Posts: n/a
Default

Quote:
Originally Posted by tomcat172002 View Post
After I finished I walked the yard with him and went over everything he told me to do. After 3 weeks he is refusing to pay me? For the first 3 weeks he kept saying the check is in the mail but he was lying. Today I finally got a hold of him and now he said that the job was done poorly and he isn't going to pay.
I think he has had his opportunity to tell you he is not satisfied with the job you did. Why does he wait for 3 weeks?

Quote:
Originally Posted by tomcat172002 View Post
Ok I have a signed contract saying he will pay me for my work. I told him and he said that the job was not up to par so he doesn't owe me a thing. Now what?? If I take him to small claims court is it going to cost me more than $300? Also I know an attorney is going to cost more than $300. Next time I get a signature and they will have to prepay. Do I chalk this one up to experience?
I believe that contract would indicate he needs to pay and if he disagrees he needs to dispute that in small claims court to get his money back. Just make sure that he understands that you will sue him in small claims court for:

-Original $300
-All court costs and filing fees,
-All service fees (to have papers delivered),
-Hourly wages for any and all time you spend messing with the papers and in court because of him,
-anything else you can think of. I think this could easily come up to $500+

In my opinion you can not allow him to get away with it. Its the principal. You need to check with you local courts but in Missouri you could win that case hands down and all the above costs could be included in the judgment. Then you could garnish his wages and make him pay for an additional "service fee" to have the garnishment served to his employer.

Here is why I think you can win this case easily:

-He signed a contract saying he would pay you when the job was completed.
-He had every opportunity to tell you he is not satisfied with the job you did when you walked the grounds with him. Try to remember if he made any statements, positive or negative regarding your workmanship, at the time he walked the grounds with you.
-You spoke with him several times during 3 weeks and he did not express his dissatisfaction with the workmanship. Just make sure you document the # of times you spoke with him during this time period.
-During the 3 weeks he would promise to pay you, or rather that he had just paid you. To me this is an indication that he is lying to you and is now using this as a way to get out from under his responsibility.
Reply With Quote
  #6  
Old 05-05-2009, 05:14 AM
tomcat172002
Guest
 
Posts: n/a
Default

Thanks for the posts on this one. I am really P.O. about this. I usually don't have people sign contracts but on this one I did for the first time. Now look how it turns out. I did talk to some friends and they told me that he has 30 days to pay. So I am still within the 30 days. I did ask him when he walked the yard with me why he said I did a good job?? He just said he really wasn't paying attention to the details. He cannot afford to pay so after saying the check is in the mail now for 3 weeks he has to come up with something else. Thats exactly what I told him over the phone. He kept saying that my work was no where near $300 worth what did I think I should really be paid. I told him $300 was a bargin and that he aggreed to it period, I wouldn't budge. I am just going to cool down for now and give it about a week or so. I got this guy out of the church bulliten too go figure? I'll let you know what happens.
Reply With Quote
  #7  
Old 05-05-2009, 06:04 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,122
Rep Power: 10
Steve has disabled reputation
Default

You know, this brings up another thing to consider. Maybe in the future you could have something where you have the customer sign off that the jobs was finished and completed to their satisfaction and have them sign it on the spot. Or maybe they could initial the contract that you hold to affirm it.

That could help in the future. Keep us posted on how this turns out.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 05-05-2009, 08:09 AM
turfmaster's Avatar
turfmaster turfmaster is offline
Senior Member
 
Join Date: Apr 2009
Location: Midwest
Posts: 366
Rep Power: 6
turfmaster is on a distinguished road
Thumbs up

Quote:
Originally Posted by Steve View Post
You know, this brings up another thing to consider. Maybe in the future you could have something where you have the customer sign off that the jobs was finished and completed to their satisfaction and have them sign it on the spot. Or maybe they could initial the contract that you hold to affirm it.

That could help in the future. Keep us posted on how this turns out.
In all my years in the biz I have yet to have a signed contract for residential customers only commercial. With my first bad experience in this regard I am thinking that maybe I should have a checklist or a more detailed description of the work the customer is asking us to do and have them sign it.
Reply With Quote
  #9  
Old 05-06-2009, 05:19 PM
tomcat172002
Guest
 
Posts: n/a
Default

Thanks for the podcast Steve it was great. I do have a question one of my customers is an attorney and he told me this would be a slam dunk. No questions asked. Its just a matter of doing all the paperwork. I am first going to send him a letter stating that I will go to small claims court. But someone had told me that I might take it to a collections agent. That would ruin his credit. What should I do threaten small claims or a collections agency?
Reply With Quote
  #10  
Old 05-06-2009, 10:33 PM
majoe7 majoe7 is offline
Senior Member
 
Join Date: Feb 2009
Location: Florida
Posts: 184
Rep Power: 7
majoe7 is on a distinguished road
Default

Quote:
Originally Posted by tomcat172002 View Post
But someone had told me that I might take it to a collections agent. That would ruin his credit. What should I do threaten small claims or a collections agency?
If you did either, both would be a ding on his credit report.

A judgement would hurt more.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Signed Or Verbal Agreement? DENMAN Starting a lawn care business. 5 03-29-2009 02:11 PM
Contract for Job?? rclandscaping General Business Discussions 3 03-16-2009 09:06 AM
What should I pay for this contract? Mr Greenthumb Starting a lawn care business. 11 03-16-2009 04:28 AM
contract moseley creek General Talk 1 10-24-2007 05:26 PM
Contract F.A.Q.'s Steve Gopher Software Support Archived Question & Answers - Read Only 0 02-23-2004 10:31 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Ferris FW35 questions
Chilehead
03-10-2015 08:31 PM
Today 03:14 PM
by Dan Tanner
5 372
bidding a cemetery....
NPM_LLC
Today 10:56 AM
Today 12:43 PM
by jrs.landscaping
3 49
First big mower decision?
SGL1
Today 08:58 AM
Today 08:58 AM
by SGL1
0 35
Employee job training...
brookline
12-15-2014 07:15 PM
Today 08:43 AM
by biglee
28 2,378
Mower vs lot size advice
jcurr33
03-25-2015 09:29 PM
Today 08:37 AM
by Dan Tanner
5 173
Billing methods
jcurr33
03-26-2015 01:33 PM
Today 08:29 AM
by biglee
5 140
Finally got a warehouse
avetslawncare
03-12-2015 07:52 PM
Today 08:25 AM
by SGL1
11 518
Trepidation about...
michellemarvin
03-23-2015 07:46 PM
Today 05:35 AM
by Dan Tanner
2 148
How do you get...
ESREVER
03-25-2015 01:30 PM
Today 12:18 AM
by lxarth
7 186
Bid for large home...
lxarth
03-22-2015 11:06 AM
Yesterday 11:56 PM
by lxarth
8 292
I lost a long term...
Sprinkler Buddy
09-04-2011 02:24 PM
Yesterday 11:42 PM
by lxarth
15 3,425
hoa bid need help
bigdaveha12
03-24-2015 08:29 PM
Yesterday 11:17 PM
by lxarth
6 216
introducing myself
chris2500hd
03-24-2015 11:16 AM
Yesterday 02:02 PM
by Steve
8 221
Commercial Jobs
CurbAppeal1
03-25-2015 04:22 PM
Yesterday 12:29 PM
by biglee
5 182
Flag or no flag
Matther777
03-24-2015 02:41 PM
Yesterday 12:25 PM
by biglee
10 332
Office Administration...
Girlfriend
03-26-2015 05:40 PM
03-26-2015 05:40 PM
by Girlfriend
0 70
Is this tree beyond help?
SGL1
03-22-2015 05:35 PM
03-25-2015 08:55 PM
by SGL1
14 485
Opinions on truck wrap
Trupro
02-28-2015 03:21 PM
03-25-2015 07:54 PM
by Trupro
33 1,553
The New Wave!!!! Read...
Jamesw86
03-22-2015 08:33 PM
03-25-2015 02:50 PM
by Steve
10 305
grass in the gas tank
robkattankate
03-23-2015 04:37 PM
03-25-2015 02:36 PM
by Steve
5 186
Helping others
hansenslawncare
09-15-2011 08:50 PM
03-25-2015 02:33 PM
by Steve
11 2,655
DOT Number
acrajchel
03-20-2015 05:56 PM
03-25-2015 02:28 PM
by Steve
7 312
Michelin x tweel.
apmAkron
03-23-2015 04:22 PM
03-24-2015 12:40 PM
by Steve
3 139
spike aerator???
Bradcook21
03-21-2015 01:55 PM
03-24-2015 10:32 AM
by acrajchel
4 219
Hello from Maryland
michellemarvin
03-23-2015 12:44 PM
03-23-2015 07:33 PM
by michellemarvin
2 133
hello from south GA.
CCandALawnCare
03-23-2015 03:46 AM
03-23-2015 07:06 PM
by CCandALawnCare
2 127
Say Hello !!!
Steve
03-19-2007 11:18 AM
03-23-2015 06:14 PM
by jethro
1,218 380,079
Is anyone doing mosquito...
BWild
01-27-2015 11:30 AM
03-23-2015 12:28 PM
by Steve
9 835
35,000 Eddm
greenscaper123
03-18-2015 12:51 PM
03-23-2015 11:48 AM
by BLC7
18 474
Should i take on this...
christw
03-17-2013 01:23 PM
03-22-2015 09:02 PM
by ExtremeLawncareServices
36 7,565
mower stalls when...
boog
03-19-2015 08:20 AM
03-21-2015 08:13 PM
by Wolf4dk
7 265
Weed and Feed
robkattankate
03-19-2015 09:00 PM
03-21-2015 01:53 PM
by Bradcook21
4 309
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
03-20-2015 10:00 PM
by ExtremeLawncareServices
32 3,613
Hello Emily Reyes from...
Webster14829
03-20-2015 11:23 AM
03-20-2015 03:36 PM
by Steve
2 183
Finally going to give it...
jcurr33
03-12-2015 08:09 PM
03-20-2015 03:31 PM
by Steve
10 554
Weed id?
SGL1
03-17-2015 08:20 PM
03-20-2015 02:37 PM
by Steve
6 283
Mobile small engine...
luckylogger
03-15-2015 02:05 PM
03-20-2015 06:17 AM
by jrs.landscaping
15 484
Brad Cook 21
SC93
03-16-2015 10:40 PM
03-19-2015 09:04 PM
by Bradcook21
4 354
honest opinion please
uppercut
02-17-2015 01:30 AM
03-18-2015 02:55 PM
by Steve
15 1,314
Repair or replace the...
lxarth
12-17-2014 04:07 PM
03-18-2015 02:49 PM
by Just for Cuts
21 2,029
new to the site
bigdaveha12
03-17-2015 09:13 PM
03-18-2015 02:33 PM
by Steve
1 207
Small dovetail truck...
ExtremeLawncareServices
03-04-2015 06:47 PM
03-17-2015 10:14 PM
by ExtremeLawncareServices
17 864
New Site Hows it look
Infinitelawn
03-16-2015 10:32 AM
03-17-2015 08:15 PM
by SGL1
3 286
mulch questions
Bradcook21
03-08-2015 08:37 AM
03-17-2015 07:00 PM
by Bradcook21
23 993
Scag hydro w/b frame...
Just for Cuts
03-11-2015 03:32 PM
03-17-2015 06:37 PM
by lxarth
11 501
Buy new or used?
lxarth
12-26-2014 09:50 PM
03-17-2015 06:11 PM
by lxarth
14 1,713
New to 2015
Infinitelawn
03-16-2015 08:29 AM
03-17-2015 11:47 AM
by Steve
4 290
Pulling trailer was...
SGL1
03-07-2015 07:14 PM
03-17-2015 08:11 AM
by SGL1
30 1,135
Diesel conversion?
Just for Cuts
03-02-2015 09:59 AM
03-16-2015 03:26 PM
by Just for Cuts
10 638
trimmer racks.
apmAkron
03-12-2015 09:07 AM
03-16-2015 03:17 PM
by Steve
4 360
» Popular Tags
ad landscaping aerocore apartment bid apartment complex auger bark billy goat brushcutter blades bush collections deliquentaccounts design ditches employee problems equipment rental estimate ferris flyers foreman free advertising google grass growing a lawn care business hills hiring husqvarna introduction john deere quik trac landscape services landscaping training lawn lawn care lawn care business seo lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lawn mowing marketing marketing secrets mr dave mulch new business per hour charge per hour service pricing pto push versus ride running a business secrets to landscaping sell the vision seo shell small engine repair square foot starting a lawn care business steep lawns sulky theft toro grand stand trailer tree trimmer rack up sell employee walk behind web design website website design winterization
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 04:39 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 04:39 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy