Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

signed contract


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-04-2009, 08:58 PM
tomcat172002
Guest
 
Posts: n/a
Default signed contract

Ok I have a question regarding a contract job that I did. I was for a Spring Cleanup. I did alot of work and it took me about 5 hours with another person. Before I did the job the customer (a new customer) signed a contract paper that I had. He told me that he would pay me when the job is over. After I finished I walked the yard with him and went over everything he told me to do. After 3 weeks he is refusing to pay me? For the first 3 weeks he kept saying the check is in the mail but he was lying. Today I finally got a hold of him and now he said that the job was done poorly and he isn't going to pay. Ok I have a signed contract saying he will pay me for my work. I told him and he said that the job was not up to par so he doesn't owe me a thing. Now what?? If I take him to small claims court is it going to cost me more than $300? Also I know an attorney is going to cost more than $300. Next time I get a signature and they will have to prepay. Do I chalk this one up to experience?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-04-2009, 09:43 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by tomcat172002 View Post
I finally got a hold of him and now he said that the job was done poorly and he isn't going to pay.
Give him back the debris. I would be furious with a customer like him.

Every lawn service should have an agreement to never service these sort of customers. The cases must have before & after pictures to prove your word against the customer & an understanding with & between other services.

I think I smell a website idea. Boycott these fools.
Reply With Quote
  #3  
Old 05-05-2009, 01:05 AM
turfmaster's Avatar
turfmaster turfmaster is offline
Senior Member
 
Join Date: Apr 2009
Location: Midwest
Posts: 366
Rep Power: 7
turfmaster is on a distinguished road
Default

I had a similar experience with a new customer on a cleanup also.
First of all dummy me bought in to their B.S. that if I gave them a good deal on the cleanup they would reward me with the total mowing and fertilization for the season. Well they decided to mow and fertilize themselves. What a suprise!
Then they told me they would not pay me for the cleanup because they were not happy with the results. I was furious. My son and I loaded up 2 trailers of branches, sticks, leaves etc. from their property and guess what we did. Just what Breeze said we unloaded all that crap scattered it all over their front yard and driveway. The bum came running out his front door yelling and screaming in his foreign language and we just kept throwing the stuff and then I yelled back at him WELCOME TO AMERICA A-S-S HOLE. I have to say even though I lost about $300. bucks it felt good to do that.
Reply With Quote
  #4  
Old 05-05-2009, 02:44 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,343
Rep Power: 10
Steve has disabled reputation
Default

Tom,

I am glad you made this post. Don't fret. You can get this resolved and if you follow these steps. You will also feel empowered.

How to get deadbeat customers to pay?

There are two pages on that post with sample letters to send. Keep us posted on what you are doing to resolve this and how it works out. Your story will help inspire others who find themselves in a rough spot.

Remember you can get this resolved!!
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 05-05-2009, 03:58 AM
SuperiorPower
Guest
 
Posts: n/a
Default

Quote:
Originally Posted by tomcat172002 View Post
After I finished I walked the yard with him and went over everything he told me to do. After 3 weeks he is refusing to pay me? For the first 3 weeks he kept saying the check is in the mail but he was lying. Today I finally got a hold of him and now he said that the job was done poorly and he isn't going to pay.
I think he has had his opportunity to tell you he is not satisfied with the job you did. Why does he wait for 3 weeks?

Quote:
Originally Posted by tomcat172002 View Post
Ok I have a signed contract saying he will pay me for my work. I told him and he said that the job was not up to par so he doesn't owe me a thing. Now what?? If I take him to small claims court is it going to cost me more than $300? Also I know an attorney is going to cost more than $300. Next time I get a signature and they will have to prepay. Do I chalk this one up to experience?
I believe that contract would indicate he needs to pay and if he disagrees he needs to dispute that in small claims court to get his money back. Just make sure that he understands that you will sue him in small claims court for:

-Original $300
-All court costs and filing fees,
-All service fees (to have papers delivered),
-Hourly wages for any and all time you spend messing with the papers and in court because of him,
-anything else you can think of. I think this could easily come up to $500+

In my opinion you can not allow him to get away with it. Its the principal. You need to check with you local courts but in Missouri you could win that case hands down and all the above costs could be included in the judgment. Then you could garnish his wages and make him pay for an additional "service fee" to have the garnishment served to his employer.

Here is why I think you can win this case easily:

-He signed a contract saying he would pay you when the job was completed.
-He had every opportunity to tell you he is not satisfied with the job you did when you walked the grounds with him. Try to remember if he made any statements, positive or negative regarding your workmanship, at the time he walked the grounds with you.
-You spoke with him several times during 3 weeks and he did not express his dissatisfaction with the workmanship. Just make sure you document the # of times you spoke with him during this time period.
-During the 3 weeks he would promise to pay you, or rather that he had just paid you. To me this is an indication that he is lying to you and is now using this as a way to get out from under his responsibility.
Reply With Quote
  #6  
Old 05-05-2009, 05:14 AM
tomcat172002
Guest
 
Posts: n/a
Default

Thanks for the posts on this one. I am really P.O. about this. I usually don't have people sign contracts but on this one I did for the first time. Now look how it turns out. I did talk to some friends and they told me that he has 30 days to pay. So I am still within the 30 days. I did ask him when he walked the yard with me why he said I did a good job?? He just said he really wasn't paying attention to the details. He cannot afford to pay so after saying the check is in the mail now for 3 weeks he has to come up with something else. Thats exactly what I told him over the phone. He kept saying that my work was no where near $300 worth what did I think I should really be paid. I told him $300 was a bargin and that he aggreed to it period, I wouldn't budge. I am just going to cool down for now and give it about a week or so. I got this guy out of the church bulliten too go figure? I'll let you know what happens.
Reply With Quote
  #7  
Old 05-05-2009, 06:04 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,343
Rep Power: 10
Steve has disabled reputation
Default

You know, this brings up another thing to consider. Maybe in the future you could have something where you have the customer sign off that the jobs was finished and completed to their satisfaction and have them sign it on the spot. Or maybe they could initial the contract that you hold to affirm it.

That could help in the future. Keep us posted on how this turns out.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 05-05-2009, 08:09 AM
turfmaster's Avatar
turfmaster turfmaster is offline
Senior Member
 
Join Date: Apr 2009
Location: Midwest
Posts: 366
Rep Power: 7
turfmaster is on a distinguished road
Thumbs up

Quote:
Originally Posted by Steve View Post
You know, this brings up another thing to consider. Maybe in the future you could have something where you have the customer sign off that the jobs was finished and completed to their satisfaction and have them sign it on the spot. Or maybe they could initial the contract that you hold to affirm it.

That could help in the future. Keep us posted on how this turns out.
In all my years in the biz I have yet to have a signed contract for residential customers only commercial. With my first bad experience in this regard I am thinking that maybe I should have a checklist or a more detailed description of the work the customer is asking us to do and have them sign it.
Reply With Quote
  #9  
Old 05-06-2009, 05:19 PM
tomcat172002
Guest
 
Posts: n/a
Default

Thanks for the podcast Steve it was great. I do have a question one of my customers is an attorney and he told me this would be a slam dunk. No questions asked. Its just a matter of doing all the paperwork. I am first going to send him a letter stating that I will go to small claims court. But someone had told me that I might take it to a collections agent. That would ruin his credit. What should I do threaten small claims or a collections agency?
Reply With Quote
  #10  
Old 05-06-2009, 10:33 PM
majoe7 majoe7 is offline
Senior Member
 
Join Date: Feb 2009
Location: Florida
Posts: 184
Rep Power: 7
majoe7 is on a distinguished road
Default

Quote:
Originally Posted by tomcat172002 View Post
But someone had told me that I might take it to a collections agent. That would ruin his credit. What should I do threaten small claims or a collections agency?
If you did either, both would be a ding on his credit report.

A judgement would hurt more.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Signed Or Verbal Agreement? DENMAN Starting a lawn care business. 5 03-29-2009 02:11 PM
Contract for Job?? rclandscaping General Business Discussions 3 03-16-2009 09:06 AM
What should I pay for this contract? Mr Greenthumb Starting a lawn care business. 11 03-16-2009 04:28 AM
contract moseley creek General Talk 1 10-24-2007 05:26 PM
Contract F.A.Q.'s Steve Gopher Software Support Archived Question & Answers - Read Only 0 02-23-2004 10:31 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
More Rain or Less?
Steve
05-20-2015 12:06 PM
Yesterday 04:37 PM
by SGL1
12 220
uploading video on here?
holymoly
Yesterday 08:13 AM
Yesterday 10:26 AM
by Matther777
1 34
What a JERK!
Chilehead
05-06-2015 08:13 AM
Yesterday 08:23 AM
by luckylogger
10 616
new here ! need help
pgrace
05-23-2015 11:29 PM
05-23-2015 11:29 PM
by pgrace
0 44
Equipment dealers
mattthelawnguy
05-21-2015 04:33 PM
05-23-2015 10:24 PM
by Chilehead
3 94
Irrigation
pboy8634
02-21-2010 12:46 PM
05-22-2015 10:05 PM
by biglee
25 8,416
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
05-22-2015 09:58 PM
by biglee
37 9,092
What's your next...
Steve
05-15-2015 11:54 AM
05-21-2015 11:23 PM
by biglee
13 342
Peace garden ideas
SGL1
05-13-2015 03:15 PM
05-21-2015 07:51 PM
by avetslawncare
16 484
Show us your stripes
Just for Cuts
05-21-2015 03:07 PM
05-21-2015 03:07 PM
by Just for Cuts
0 80
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
05-21-2015 02:58 PM
by Just for Cuts
4 155
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
05-20-2015 09:18 PM
by ExtremeLawncareServices
84 6,782
Total yard rehab
SGL1
04-23-2015 03:59 PM
05-19-2015 08:22 PM
by SGL1
15 796
Say Hello !!!
Steve
03-19-2007 11:18 AM
05-19-2015 04:12 PM
by NinaMarie86
1,223 389,456
New Lawn Service
carmelitaslawnservice
05-19-2015 10:02 AM
05-19-2015 02:51 PM
by Steve
1 106
Landscaper Jailed After...
SGL1
05-18-2015 08:15 AM
05-19-2015 02:37 PM
by Steve
5 202
Pictures of commercial...
avetslawncare
04-01-2015 09:47 PM
05-19-2015 02:29 PM
by Steve
38 1,978
feeling like im being...
Bradcook21
05-17-2015 07:33 AM
05-19-2015 02:11 PM
by Steve
6 212
good news yesterday
Bradcook21
05-17-2015 07:08 AM
05-19-2015 06:16 AM
by Bradcook21
3 144
ignition coil
jasonw
05-12-2015 05:31 PM
05-18-2015 12:07 PM
by Steve
3 264
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
05-18-2015 12:06 PM
by Steve
13 678
Big (to me) mulch job
tl757
04-23-2015 05:32 PM
05-15-2015 08:46 PM
by biglee
22 1,486
big dog mowers?
Bradcook21
05-13-2015 04:03 PM
05-14-2015 10:55 AM
by Steve
4 289
Small HOA Bid
lxarth
05-06-2015 10:37 PM
05-13-2015 11:55 AM
by Steve
9 506
New company in Michigan
SEM
04-24-2015 09:27 PM
05-13-2015 11:51 AM
by Steve
11 642
Fired for refusing to...
Mr. Mow
05-09-2015 06:15 AM
05-12-2015 01:36 PM
by Steve
6 503
I have ZERO confidence...
Just for Cuts
05-01-2015 04:24 PM
05-12-2015 03:53 AM
by jrs.landscaping
31 1,090
landscape insurance
clarkslawn
03-30-2015 10:14 PM
05-11-2015 01:15 PM
by Steve
6 1,023
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
05-10-2015 07:50 PM
by ExtremeLawncareServices
9 1,055
Bought my first STIHL...
Mr. Mow
05-09-2015 06:29 AM
05-10-2015 08:36 AM
by Mr. Mow
9 414
advice wanted please and...
CHenricks
05-07-2015 08:40 PM
05-08-2015 04:20 PM
by CHenricks
7 430
Hello
SallyBorowicz
05-06-2015 11:14 AM
05-08-2015 02:21 PM
by Steve
3 342
Mower Advice
tl757
05-06-2015 02:31 PM
05-08-2015 01:45 PM
by Steve
6 468
Home today...Still...
biglee
05-06-2015 11:59 AM
05-07-2015 12:06 PM
by biglee
2 343
I'm Back With The Best...
aduttonater
02-21-2015 12:41 AM
05-07-2015 11:17 AM
by Steve
79 3,967
color fliers?
holymoly
04-18-2015 02:32 PM
05-07-2015 10:57 AM
by Steve
16 1,034
Looking good
mrsmichigan
05-06-2015 09:47 AM
05-07-2015 10:53 AM
by Steve
1 294
What are your biggest...
Steve
05-05-2015 01:24 PM
05-07-2015 10:52 AM
by Steve
2 337
is craiglist good to...
JBENI
04-16-2015 11:11 AM
05-06-2015 07:15 PM
by TheYardGuy
12 1,106
Go daddy web site and...
jcurr33
05-04-2015 06:00 PM
05-05-2015 11:57 AM
by Steve
2 370
How busy are you now?
Steve
05-04-2015 01:10 PM
05-05-2015 11:47 AM
by Steve
4 404
mowfinder
scaypa
04-27-2015 05:44 PM
05-04-2015 01:14 PM
by Steve
1 433
Latest video, Facebook...
Sprinkler Buddy
05-01-2015 06:54 AM
05-04-2015 01:09 PM
by Steve
3 399
weed
avetslawncare
04-16-2015 07:56 PM
05-01-2015 11:38 AM
by Steve
8 817
so i need somehelp with...
dalvan0
04-28-2015 07:43 PM
04-30-2015 10:55 PM
by avetslawncare
3 714
Anyone have a Lawn Care...
nishirandall
04-28-2015 08:45 PM
04-30-2015 12:00 AM
by Steve
1 476
mowing pic
joshlawncare
04-25-2015 12:34 PM
04-29-2015 10:55 PM
by Steve
5 581
Help with a truck
bdodson89
04-27-2015 08:15 PM
04-29-2015 10:47 PM
by Steve
4 473
Ford F250 Wheel loaders...
jrs.landscaping
04-28-2015 05:34 AM
04-29-2015 07:47 AM
by jrs.landscaping
2 434
Correct me if I'm wrong...
SGL1
04-26-2015 02:41 PM
04-28-2015 06:57 AM
by SGL1
12 612
» Popular Tags
ad landscaping apartment complex auger bark billy goat brushcutter blades blowout bob villa collections commercial contract help curb appeal services demonstration design edging employee problems equipment dealer equipment rental facebook ferris flyers foreman grass growing a lawn care business hardscapes hills hiring husqvarna hydraulic landscape services lawn aeration lawn care lawn mowing marketing marketing secrets more customers business mr dave ordinance past due patio install per hour charge pricing profit on employee pto push versus ride running a business scag v-ride scripts secrets to landscaping seo shell shreaded small engine repair sq ft square foot sulky toro grand stand tractor auger trailer trailer mate pro tree trimmer rack truck new used landscape web design website website design winterization won't return wright stander rh www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:05 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:05 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy