Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

signed contract


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-04-2009, 08:58 PM
tomcat172002
Guest
 
Posts: n/a
Default signed contract

Ok I have a question regarding a contract job that I did. I was for a Spring Cleanup. I did alot of work and it took me about 5 hours with another person. Before I did the job the customer (a new customer) signed a contract paper that I had. He told me that he would pay me when the job is over. After I finished I walked the yard with him and went over everything he told me to do. After 3 weeks he is refusing to pay me? For the first 3 weeks he kept saying the check is in the mail but he was lying. Today I finally got a hold of him and now he said that the job was done poorly and he isn't going to pay. Ok I have a signed contract saying he will pay me for my work. I told him and he said that the job was not up to par so he doesn't owe me a thing. Now what?? If I take him to small claims court is it going to cost me more than $300? Also I know an attorney is going to cost more than $300. Next time I get a signature and they will have to prepay. Do I chalk this one up to experience?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-04-2009, 09:43 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by tomcat172002 View Post
I finally got a hold of him and now he said that the job was done poorly and he isn't going to pay.
Give him back the debris. I would be furious with a customer like him.

Every lawn service should have an agreement to never service these sort of customers. The cases must have before & after pictures to prove your word against the customer & an understanding with & between other services.

I think I smell a website idea. Boycott these fools.
Reply With Quote
  #3  
Old 05-05-2009, 01:05 AM
turfmaster's Avatar
turfmaster turfmaster is offline
Senior Member
 
Join Date: Apr 2009
Location: Midwest
Posts: 366
Rep Power: 6
turfmaster is on a distinguished road
Default

I had a similar experience with a new customer on a cleanup also.
First of all dummy me bought in to their B.S. that if I gave them a good deal on the cleanup they would reward me with the total mowing and fertilization for the season. Well they decided to mow and fertilize themselves. What a suprise!
Then they told me they would not pay me for the cleanup because they were not happy with the results. I was furious. My son and I loaded up 2 trailers of branches, sticks, leaves etc. from their property and guess what we did. Just what Breeze said we unloaded all that crap scattered it all over their front yard and driveway. The bum came running out his front door yelling and screaming in his foreign language and we just kept throwing the stuff and then I yelled back at him WELCOME TO AMERICA A-S-S HOLE. I have to say even though I lost about $300. bucks it felt good to do that.
Reply With Quote
  #4  
Old 05-05-2009, 02:44 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,504
Rep Power: 10
Steve has disabled reputation
Default

Tom,

I am glad you made this post. Don't fret. You can get this resolved and if you follow these steps. You will also feel empowered.

How to get deadbeat customers to pay?

There are two pages on that post with sample letters to send. Keep us posted on what you are doing to resolve this and how it works out. Your story will help inspire others who find themselves in a rough spot.

Remember you can get this resolved!!
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 05-05-2009, 03:58 AM
SuperiorPower
Guest
 
Posts: n/a
Default

Quote:
Originally Posted by tomcat172002 View Post
After I finished I walked the yard with him and went over everything he told me to do. After 3 weeks he is refusing to pay me? For the first 3 weeks he kept saying the check is in the mail but he was lying. Today I finally got a hold of him and now he said that the job was done poorly and he isn't going to pay.
I think he has had his opportunity to tell you he is not satisfied with the job you did. Why does he wait for 3 weeks?

Quote:
Originally Posted by tomcat172002 View Post
Ok I have a signed contract saying he will pay me for my work. I told him and he said that the job was not up to par so he doesn't owe me a thing. Now what?? If I take him to small claims court is it going to cost me more than $300? Also I know an attorney is going to cost more than $300. Next time I get a signature and they will have to prepay. Do I chalk this one up to experience?
I believe that contract would indicate he needs to pay and if he disagrees he needs to dispute that in small claims court to get his money back. Just make sure that he understands that you will sue him in small claims court for:

-Original $300
-All court costs and filing fees,
-All service fees (to have papers delivered),
-Hourly wages for any and all time you spend messing with the papers and in court because of him,
-anything else you can think of. I think this could easily come up to $500+

In my opinion you can not allow him to get away with it. Its the principal. You need to check with you local courts but in Missouri you could win that case hands down and all the above costs could be included in the judgment. Then you could garnish his wages and make him pay for an additional "service fee" to have the garnishment served to his employer.

Here is why I think you can win this case easily:

-He signed a contract saying he would pay you when the job was completed.
-He had every opportunity to tell you he is not satisfied with the job you did when you walked the grounds with him. Try to remember if he made any statements, positive or negative regarding your workmanship, at the time he walked the grounds with you.
-You spoke with him several times during 3 weeks and he did not express his dissatisfaction with the workmanship. Just make sure you document the # of times you spoke with him during this time period.
-During the 3 weeks he would promise to pay you, or rather that he had just paid you. To me this is an indication that he is lying to you and is now using this as a way to get out from under his responsibility.
Reply With Quote
  #6  
Old 05-05-2009, 05:14 AM
tomcat172002
Guest
 
Posts: n/a
Default

Thanks for the posts on this one. I am really P.O. about this. I usually don't have people sign contracts but on this one I did for the first time. Now look how it turns out. I did talk to some friends and they told me that he has 30 days to pay. So I am still within the 30 days. I did ask him when he walked the yard with me why he said I did a good job?? He just said he really wasn't paying attention to the details. He cannot afford to pay so after saying the check is in the mail now for 3 weeks he has to come up with something else. Thats exactly what I told him over the phone. He kept saying that my work was no where near $300 worth what did I think I should really be paid. I told him $300 was a bargin and that he aggreed to it period, I wouldn't budge. I am just going to cool down for now and give it about a week or so. I got this guy out of the church bulliten too go figure? I'll let you know what happens.
Reply With Quote
  #7  
Old 05-05-2009, 06:04 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,504
Rep Power: 10
Steve has disabled reputation
Default

You know, this brings up another thing to consider. Maybe in the future you could have something where you have the customer sign off that the jobs was finished and completed to their satisfaction and have them sign it on the spot. Or maybe they could initial the contract that you hold to affirm it.

That could help in the future. Keep us posted on how this turns out.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 05-05-2009, 08:09 AM
turfmaster's Avatar
turfmaster turfmaster is offline
Senior Member
 
Join Date: Apr 2009
Location: Midwest
Posts: 366
Rep Power: 6
turfmaster is on a distinguished road
Thumbs up

Quote:
Originally Posted by Steve View Post
You know, this brings up another thing to consider. Maybe in the future you could have something where you have the customer sign off that the jobs was finished and completed to their satisfaction and have them sign it on the spot. Or maybe they could initial the contract that you hold to affirm it.

That could help in the future. Keep us posted on how this turns out.
In all my years in the biz I have yet to have a signed contract for residential customers only commercial. With my first bad experience in this regard I am thinking that maybe I should have a checklist or a more detailed description of the work the customer is asking us to do and have them sign it.
Reply With Quote
  #9  
Old 05-06-2009, 05:19 PM
tomcat172002
Guest
 
Posts: n/a
Default

Thanks for the podcast Steve it was great. I do have a question one of my customers is an attorney and he told me this would be a slam dunk. No questions asked. Its just a matter of doing all the paperwork. I am first going to send him a letter stating that I will go to small claims court. But someone had told me that I might take it to a collections agent. That would ruin his credit. What should I do threaten small claims or a collections agency?
Reply With Quote
  #10  
Old 05-06-2009, 10:33 PM
majoe7 majoe7 is offline
Senior Member
 
Join Date: Feb 2009
Location: Florida
Posts: 184
Rep Power: 6
majoe7 is on a distinguished road
Default

Quote:
Originally Posted by tomcat172002 View Post
But someone had told me that I might take it to a collections agent. That would ruin his credit. What should I do threaten small claims or a collections agency?
If you did either, both would be a ding on his credit report.

A judgement would hurt more.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Signed Or Verbal Agreement? DENMAN Starting a lawn care business. 5 03-29-2009 02:11 PM
Contract for Job?? rclandscaping General Business Discussions 3 03-16-2009 09:06 AM
What should I pay for this contract? Mr Greenthumb Starting a lawn care business. 11 03-16-2009 04:28 AM
contract moseley creek General Talk 1 10-24-2007 05:26 PM
Contract F.A.Q.'s Steve Gopher Software Support Archived Question & Answers - Read Only 0 02-23-2004 10:31 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Organic Lawn Care...
NHray
10-17-2014 06:05 PM
Today 05:47 PM
by NHray
2 256
Dealing With Gas Can...
Mr. Mow
Today 01:41 PM
Today 05:17 PM
by stevef1201
1 38
Hi Steve From West...
Mr. Mow
Today 01:59 PM
Today 01:59 PM
by Mr. Mow
0 32
Cheapskate Landlord...
Mr. Mow
Yesterday 06:33 AM
Today 01:50 PM
by Mr. Mow
8 192
What parts do you carry...
Just for Cuts
10-17-2014 09:08 AM
Today 01:36 PM
by Mr. Mow
16 554
Jungle to Beautiful
stevef1201
10-17-2014 09:54 AM
Today 01:26 PM
by stevef1201
11 390
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Today 01:19 PM
by ExtremeLawncareServices
158 11,217
Pressure Washing Like a...
TNTurf
08-01-2014 11:47 PM
Today 01:12 PM
by SGL1
6 628
Sunny Beach Tennis...
SGL1
10-19-2014 11:24 PM
Today 01:04 PM
by SGL1
4 162
Leaf Box & Loader Set...
ringahding1
Today 06:20 AM
Today 12:20 PM
by Steve
1 57
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
Yesterday 08:34 PM
by biglee
10 1,700
Hello, from TEXAS
sanchez5
10-17-2014 09:56 PM
Yesterday 06:15 PM
by Steve
3 264
Look out Bob Villa -...
Mr Dave
09-30-2014 10:06 AM
Yesterday 05:42 PM
by SGL1
7 1,224
how to fi d commercial...
mchampion319
10-19-2014 09:50 PM
Yesterday 04:41 PM
by Steve
1 137
Hello From Tennessee
mrmann901
10-17-2014 10:02 PM
Yesterday 04:24 PM
by Steve
1 214
questions on order to...
jack2048
10-13-2014 11:15 AM
Yesterday 03:27 PM
by Mr. Mow
15 645
This sucks...
Matther777
09-18-2014 04:56 PM
Yesterday 02:14 PM
by Steve
14 2,090
Cement mixer
KevinsLawns
10-15-2014 08:03 PM
Yesterday 02:11 PM
by Steve
7 389
Hello ! New guy Rob here
RWorthley1
10-17-2014 04:05 PM
Yesterday 02:09 PM
by Steve
1 228
first year update
cmdlawncare
08-12-2014 05:41 PM
Yesterday 02:07 PM
by Steve
3 1,208
Pda
stevef1201
10-18-2014 02:05 PM
10-19-2014 11:27 PM
by SGL1
2 209
Snow Blowing
gwilson98
10-12-2014 02:21 PM
10-17-2014 02:51 PM
by Steve
6 570
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
10-17-2014 07:49 AM
by SGL1
6 873
Grasswhoopins.com Anyone...
GRASS WHOOPINS
06-21-2011 11:38 PM
10-16-2014 01:30 PM
by ExtremeLawncareServices
42 9,229
I Want to buy old...
ExtremeLawncareServices
10-10-2014 10:04 PM
10-15-2014 09:12 PM
by ExtremeLawncareServices
6 611
Say Hello !!!
Steve
03-19-2007 11:18 AM
10-15-2014 06:43 PM
by NHray
1,190 339,932
Workmans compensation...
CDLAWNCARE
10-15-2014 08:05 AM
10-15-2014 02:57 PM
by Steve
2 355
Do you find weed eating...
chuck2s
10-15-2014 02:10 PM
10-15-2014 02:10 PM
by chuck2s
0 324
Incorporating &...
WesleySnips
10-01-2014 09:39 PM
10-15-2014 01:37 PM
by kslawn
20 1,412
Falling into business
stellarmowing
09-28-2014 04:35 PM
10-15-2014 05:57 AM
by ringahding1
8 1,435
Apartment Complex and...
lxarth
06-22-2011 01:10 PM
10-14-2014 06:25 PM
by jrs.landscaping
42 9,518
I LOVE hedge trimming
stevef1201
10-13-2014 09:05 AM
10-14-2014 01:06 PM
by Steve
5 456
Help with seeder...
ExtremeLawncareServices
10-09-2014 07:39 AM
10-13-2014 08:09 PM
by ExtremeLawncareServices
5 620
The Market watch
WesleySnips
10-12-2014 08:47 PM
10-13-2014 05:40 PM
by SGL1
3 460
Help pricing a large...
Bradcook21
10-07-2014 06:49 AM
10-13-2014 02:00 PM
by Steve
7 807
leaf removal
Double J LLC
10-03-2014 04:24 PM
10-13-2014 06:46 AM
by Billy Goat
19 1,437
Acerage Rake
acrajchel
04-23-2014 07:23 PM
10-12-2014 10:53 PM
by SGL1
2 773
John Deere z235 Deck
WesleySnips
09-29-2014 06:02 PM
10-12-2014 06:20 PM
by kslawn
25 1,578
Credit card contract
SGL1
10-06-2014 05:31 PM
10-12-2014 03:40 PM
by SGL1
18 995
Truck craft dump bed...
ExtremeLawncareServices
10-04-2014 08:41 PM
10-10-2014 11:35 AM
by Steve
7 898
First Time River Rock...
berryjam
10-09-2014 06:09 PM
10-10-2014 11:08 AM
by Steve
2 549
West cost lawn prices
SGlawncare
10-09-2014 09:51 PM
10-10-2014 11:03 AM
by Steve
1 536
Question?what should I...
dalvan0
09-24-2014 11:10 PM
10-09-2014 05:58 PM
by kslawn
28 2,069
Mowing the hills
EyeCatchersNow
07-08-2014 12:22 PM
10-09-2014 04:19 PM
by Just for Cuts
25 2,931
snowplowing
jshak40
09-01-2014 07:20 AM
10-09-2014 02:21 PM
by Steve
25 3,579
Changing Scag Freedom Z...
maggiedavidson
10-06-2014 12:24 PM
10-08-2014 06:34 PM
by ExtremeLawncareServices
7 784
The most dangerous part...
Steve
10-06-2014 02:45 PM
10-07-2014 04:18 PM
by ExtremeLawncareServices
3 765
Good Mower
jack2048
10-04-2014 05:34 PM
10-07-2014 01:05 PM
by Steve
7 849
Mulching fad killing...
Tree geek
10-06-2014 08:37 PM
10-06-2014 08:37 PM
by Tree geek
0 668
Help a brother...
tbtigers03
09-28-2014 11:41 AM
10-06-2014 02:53 PM
by Steve
11 1,393
» Popular Tags
4wd apartment bid apartment lawn care estimate applying bob villa bush charge christmas commercial deliquentaccounts demonstration employee problems exmark ferris first truck georgia gopherhaul gravely hardscapes holiday honda how much to charge how to hydraulic landscape services lawn lawn care lawn care busines plan lawn care business book lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lighting brass outdoor lights managing a lawn care business marketing mechanic monthly mowing mulch mulch price new business patio install podcast property management company push versus ride savannah scag scag v-ride seo shell snow plowing starting a business starting a lawn care business start up lawn care business steep lawns stihl sulky toro tractor auger trailer mate pro tree truck new used landscape walker won't return wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 06:57 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 06:57 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy