Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Projects that test us


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 04-25-2009, 03:31 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default Projects that test us

I am sure we all have had projects that just didn't go as planned, perhaps a clean up, fertilizer that burnt the clients lawn or whatever, if the customer is home I am wondering how you react should they start to flip?

Had a situation yesterday, I am digging a 600+ foot trench in the back yard of a home and along the base of a hill which is the issue from water run off and really hard compacted clay soil. Half way up this hill is their septic field, my first question was where is the pipe from the house to the field, I was told and I asked them to mark it, basically what happened is the water waste from the tanks is pumped from the tanks up the hill to the field.

Started the job and did around 400 feet then all of a sudden I had more water coming out of the ground than I knew what to do with, it was a small river and you could see it, homeowner was there, got off the tractor to have a look, a white 2 1/2" pipe, my heart sank, that is the pipe from the tank to the field, about 16 feet from where they said and had marked.

Long story short is it took me over an hour to fix as I had to go buy the tools and supplies, which I will bill the client for plus my time as we agreed it was not properly marked.

At first the fellow was really upset, the wet back yard that I was already having issues getting through was a small lake, I explained sir I asked where the line is, the backhoe doesn't know or care if its a rock or pipe, it's coming out.

He settled down after it was fixed, back together and working, I finished the 600 feet which for now will remain open and somewhat of a mess as it has to dry up before I dare go back in.

I must say I was upset for the down time, this effects our entire schedule for next week, no ones real fault I guess in hindsight.

I'm sure we must all get into situations from time to time, just curious if you want to share what happened and the outcome.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 04-25-2009, 06:06 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,356
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
That is one heck of a situation! I can only imagine when a customer is saying the underground pipe runs here, they must really have no idea!

Is there any way to confirm where they think the pipes are before anything is done?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 04-25-2009, 07:46 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
That is one heck of a situation! I can only imagine when a customer is saying the underground pipe runs here, they must really have no idea!

Is there any way to confirm where they think the pipes are before anything is done?
No as they are plastic, if there was it would be a big seller as all of us in the business cringe digging any where near a pipe.

Anyhow I was thinking there must be other situations we get ourselves into where we think oh boy.....
Reply With Quote
  #4  
Old 04-25-2009, 08:01 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,356
Rep Power: 10
Steve has disabled reputation
Default

Quote:
Anyhow I was thinking there must be other situations we get ourselves into where we think oh boy.....
I can totally understand. This is a rough spot too because I can see how a customer, even thought they gave bad information, could still lose their minds over this and make it even worse.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 04-25-2009, 08:49 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
I can totally understand. This is a rough spot too because I can see how a customer, even thought they gave bad information, could still lose their minds over this and make it even worse.
As a business owner that is what was going through my mind, how would my staff handle this?

People treat the business owner different than the do the employee, even though an employee can handle the situation very well and sometimes better, I used to see this on a regular basis as my previous job.

Anyhow I was curious what situations others may have found themselves in, I am going to look at a clean up tomorrow, hope I see everything that is to be found before I qoute and send staff in there.
Reply With Quote
  #6  
Old 04-26-2009, 12:08 AM
turfmaster's Avatar
turfmaster turfmaster is offline
Senior Member
 
Join Date: Apr 2009
Location: Midwest
Posts: 366
Rep Power: 7
turfmaster is on a distinguished road
Default

Cleanups have got to be the hardest job in lawn/yard maintenance to estimate.
I recently got burned on a cleanup job with a new customer. To begin with the customer spoke very broken english so there was a major communication problem. Anyway I bid the job on what the husband explained to me as to what he wanted done. When I showed up for work the wife came out and told me to do more than what her husband said to do. I told her that I did not quote the job for all that extra work and she said don't worry we will pay you for your time. Needless to say when the husband came home and saw more of the dead woods cleared out then what he wanted he went ballistic. I told him his wife insisted on me doing the extra work . After I watched them shout and argue in their native language at each other the husband came over to me and said I had to honor our signed agreement for the price of the cleanup. I had an extra 3 hours in the job that he won't pay me for. I have mowing and fertilization for this customer also and I am having second thoughts about keeping them. I've been in this business a long time and have come across some "different people" but this year especially I have run across some real crackpots.
Reply With Quote
  #7  
Old 04-27-2009, 03:50 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Quote:
Originally Posted by turfmaster View Post
Cleanups have got to be the hardest job in lawn/yard maintenance to estimate.
I recently got burned on a cleanup job with a new customer. To begin with the customer spoke very broken english so there was a major communication problem. Anyway I bid the job on what the husband explained to me as to what he wanted done. When I showed up for work the wife came out and told me to do more than what her husband said to do. I told her that I did not quote the job for all that extra work and she said don't worry we will pay you for your time. Needless to say when the husband came home and saw more of the dead woods cleared out then what he wanted he went ballistic. I told him his wife insisted on me doing the extra work . After I watched them shout and argue in their native language at each other the husband came over to me and said I had to honor our signed agreement for the price of the cleanup. I had an extra 3 hours in the job that he won't pay me for. I have mowing and fertilization for this customer also and I am having second thoughts about keeping them. I've been in this business a long time and have come across some "different people" but this year especially I have run across some real crackpots.
Ouch, that has to burn, three hours on a site for extra work and no pay and I bet you guys did a great job, 1/2 hour or an hour is one thing but 3....., you should be paid for it, I would go back and speak to the husband, just explain you are a business, you see the wife or husband as equal and take direction from either/both. Tell his to honor his wife by paying for the work she requested, personally if I didn't get paid, I wouldn't go back.
Reply With Quote
  #8  
Old 04-27-2009, 10:43 AM
turfmaster's Avatar
turfmaster turfmaster is offline
Senior Member
 
Join Date: Apr 2009
Location: Midwest
Posts: 366
Rep Power: 7
turfmaster is on a distinguished road
Default

I spoke with the man of the house today and he told me he would pay me the additional 3 hours. He then told me not to listen to his wife's demands. I told him that our time is money on the job and for our relationship to work he must tell his wife to stop interupting us on the job and adding more work that is not authorized. For now I will continue to service their property.
Reply With Quote
  #9  
Old 04-27-2009, 11:30 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Quote:
Originally Posted by turfmaster View Post
I spoke with the man of the house today and he told me he would pay me the additional 3 hours. He then told me not to listen to his wife's demands. I told him that our time is money on the job and for our relationship to work he must tell his wife to stop interupting us on the job and adding more work that is not authorized. For now I will continue to service their property.
Good for you bud, it IS YOUR money afterall.....
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
New Projects bgardnerattn Introduce Yourself 3 07-22-2008 10:25 AM
Renewal & Remembrance projects Steve Lawn Care Marketing & Post your marketing material for review! 6 07-21-2007 05:50 PM
Community projects Steve Lawn Care Marketing & Post your marketing material for review! 4 02-01-2007 03:39 PM
Winter projects? Steve General Talk 11 12-06-2006 05:33 PM
Community Service Projects Steve General Business Discussions 11 03-19-2006 06:43 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Hello All
HappyGrass
Today 10:10 PM
Today 10:10 PM
by HappyGrass
0 1
What a JERK!
Chilehead
05-06-2015 08:13 AM
Today 09:27 PM
by Chilehead
15 754
how to make customers...
Bradcook21
Today 05:04 PM
Today 09:08 PM
by SGL1
3 54
Share your stolen...
SGL1
Today 09:05 PM
Today 09:05 PM
by SGL1
0 10
Equipment dealers
mattthelawnguy
05-21-2015 04:33 PM
Today 07:07 PM
by mattthelawnguy
5 168
Things your lawn care...
Steve
Today 11:48 AM
Today 11:48 AM
by Steve
0 39
I can't believe people...
ExtremeLawncareServices
05-25-2015 10:29 AM
Today 11:45 AM
by jrs.landscaping
9 237
Show us your stripes
Just for Cuts
05-21-2015 03:07 PM
Today 11:35 AM
by Steve
5 169
Pissed off customers
stonegatedesigns
Yesterday 05:29 PM
Today 11:26 AM
by Steve
3 111
Great start to the season
jcurr33
05-25-2015 08:49 PM
Yesterday 01:50 PM
by Steve
2 81
uploading video on here?
holymoly
05-24-2015 08:13 AM
Yesterday 01:37 PM
by Steve
2 88
new here ! need help
pgrace
05-23-2015 11:29 PM
Yesterday 01:35 PM
by Steve
1 95
What's your next...
Steve
05-15-2015 11:54 AM
Yesterday 01:25 PM
by Steve
14 383
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
Yesterday 01:22 PM
by Steve
5 210
More Rain or Less?
Steve
05-20-2015 12:06 PM
05-24-2015 04:37 PM
by SGL1
12 272
Irrigation
pboy8634
02-21-2010 12:46 PM
05-22-2015 10:05 PM
by biglee
25 8,458
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
05-22-2015 09:58 PM
by biglee
37 9,181
Peace garden ideas
SGL1
05-13-2015 03:15 PM
05-21-2015 07:51 PM
by avetslawncare
16 523
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
05-20-2015 09:18 PM
by ExtremeLawncareServices
84 6,859
Total yard rehab
SGL1
04-23-2015 03:59 PM
05-19-2015 08:22 PM
by SGL1
15 828
Say Hello !!!
Steve
03-19-2007 11:18 AM
05-19-2015 04:12 PM
by NinaMarie86
1,223 390,021
New Lawn Service
carmelitaslawnservice
05-19-2015 10:02 AM
05-19-2015 02:51 PM
by Steve
1 129
Landscaper Jailed After...
SGL1
05-18-2015 08:15 AM
05-19-2015 02:37 PM
by Steve
5 231
Pictures of commercial...
avetslawncare
04-01-2015 09:47 PM
05-19-2015 02:29 PM
by Steve
38 2,032
feeling like im being...
Bradcook21
05-17-2015 07:33 AM
05-19-2015 02:11 PM
by Steve
6 239
good news yesterday
Bradcook21
05-17-2015 07:08 AM
05-19-2015 06:16 AM
by Bradcook21
3 170
ignition coil
jasonw
05-12-2015 05:31 PM
05-18-2015 12:07 PM
by Steve
3 283
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
05-18-2015 12:06 PM
by Steve
13 715
Big (to me) mulch job
tl757
04-23-2015 05:32 PM
05-15-2015 08:46 PM
by biglee
22 1,521
big dog mowers?
Bradcook21
05-13-2015 04:03 PM
05-14-2015 10:55 AM
by Steve
4 306
Small HOA Bid
lxarth
05-06-2015 10:37 PM
05-13-2015 11:55 AM
by Steve
9 533
New company in Michigan
SEM
04-24-2015 09:27 PM
05-13-2015 11:51 AM
by Steve
11 665
Fired for refusing to...
Mr. Mow
05-09-2015 06:15 AM
05-12-2015 01:36 PM
by Steve
6 530
I have ZERO confidence...
Just for Cuts
05-01-2015 04:24 PM
05-12-2015 03:53 AM
by jrs.landscaping
31 1,136
landscape insurance
clarkslawn
03-30-2015 10:14 PM
05-11-2015 01:15 PM
by Steve
6 1,043
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
05-10-2015 07:50 PM
by ExtremeLawncareServices
9 1,086
Bought my first STIHL...
Mr. Mow
05-09-2015 06:29 AM
05-10-2015 08:36 AM
by Mr. Mow
9 437
advice wanted please and...
CHenricks
05-07-2015 08:40 PM
05-08-2015 04:20 PM
by CHenricks
7 454
Hello
SallyBorowicz
05-06-2015 11:14 AM
05-08-2015 02:21 PM
by Steve
3 364
Mower Advice
tl757
05-06-2015 02:31 PM
05-08-2015 01:45 PM
by Steve
6 493
Home today...Still...
biglee
05-06-2015 11:59 AM
05-07-2015 12:06 PM
by biglee
2 368
I'm Back With The Best...
aduttonater
02-21-2015 12:41 AM
05-07-2015 11:17 AM
by Steve
79 4,023
color fliers?
holymoly
04-18-2015 02:32 PM
05-07-2015 10:57 AM
by Steve
16 1,057
Looking good
mrsmichigan
05-06-2015 09:47 AM
05-07-2015 10:53 AM
by Steve
1 308
What are your biggest...
Steve
05-05-2015 01:24 PM
05-07-2015 10:52 AM
by Steve
2 360
is craiglist good to...
JBENI
04-16-2015 11:11 AM
05-06-2015 07:15 PM
by TheYardGuy
12 1,148
Go daddy web site and...
jcurr33
05-04-2015 06:00 PM
05-05-2015 11:57 AM
by Steve
2 388
How busy are you now?
Steve
05-04-2015 01:10 PM
05-05-2015 11:47 AM
by Steve
4 423
mowfinder
scaypa
04-27-2015 05:44 PM
05-04-2015 01:14 PM
by Steve
1 449
Latest video, Facebook...
Sprinkler Buddy
05-01-2015 06:54 AM
05-04-2015 01:09 PM
by Steve
3 420
» Popular Tags
aerocore apartment bid apartment complex apartment lawn care estimate applying auger bark billy goat brushcutter blades blowout bush collections contract help curb appeal services deliquentaccounts ditches door hangers employee problems equipment rental estimate facebook flyers foreman free advertising google growing a lawn care business hiring how to husqvarna jobs john deere quik trac landscape landscape services landscaping training lawn lawn care lawn care busines plan managing a lawn care business marketing more customers business mr dave mulch new business per hour service pricing pto push versus ride running a business scag sell the vision shell small engine repair snow plowing square foot starting a lawn care business steep lawns swzt theft toro toro grand stand trailer trailer mate pro tree trimmer rack up sell employee web design website winterization wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 10:28 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 10:28 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy