Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

When to contact last years customers?


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 03-21-2009, 02:48 PM
tomcat172002
Guest
 
Posts: n/a
Default When to contact last years customers?

Hi,

Last year I start my lawn care business I got 15 customers. I live in Cleveland Ohio. I stopped cutting the first week of November when it started to snow. Last year I started the 3rd week of April. I don't want to call my customers too early and ask for a commitment because they might want to shop around. If I call them too late they might figure I am not in business this year and go with someone else. So far I have gotton 3 flyers on my door for lawn service. When would say a good time to call them up is?

Tom
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 03-21-2009, 03:49 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,565
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Do you use a service contract with them or have you considered doing that?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 03-21-2009, 06:51 PM
tomcat172002
Guest
 
Posts: n/a
Default

Steve,

What I do is I cut without any contract. That for me works out the best. When I first meet the customer I tell them that I will cut every week it needs to be cut. Then I bill them at the end of the month. Everyone has always paid me and I don't have any problems. I did have a couple of people dropped me so all I did was send them a bill and they just paid it. I think with the contracts that if you want out or they want out its a problem. What do you think about when to contact my customers?
Reply With Quote
  #4  
Old 03-21-2009, 07:19 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,565
Rep Power: 10
Steve has disabled reputation
Default

Well see my view is this. If you can get the customers on board with monthly payments throughout the year and then you can come in the winter months and provide some services like gutter cleaning or holiday lighting or just general around the yard clean up, it makes life so much easier for you. They will be used to paying you monthly and you will not have to go and try and get them to resign up every year.

Quote:
What do you think about when to contact my customers?
I'd say there is no better time but the present. Can you offer any services now to get them up and running? Can you stop by their place and just give it a once over to see how it has handled the winter. Do your customer's gutters need attention?

Call them up and say hello. You want to stop by and see how everything is doing, or just stop over and then ask them if it would be alright if you started service again on xx/xx/xx date.

Ideally you always want to be reaching out to your customers. Don't give anyone else a chance to come in and look better. Be there. Be there go to guy when it comes to all facets of their property maintenance.

That's my view at least.

What's your view on that?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 03-21-2009, 08:03 PM
swstout's Avatar
swstout swstout is offline
Steve
 
Join Date: Jan 2009
Location: Canastota, NY
Age: 66
Posts: 1,082
Rep Power: 8
swstout is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Well see my view is this. If you can get the customers on board with monthly payments throughout the year and then you can come in the winter months and provide some services like gutter cleaning or holiday lighting or just general around the yard clean up, it makes life so much easier for you. They will be used to paying you monthly and you will not have to go and try and get them to resign up every year.



I'd say there is no better time but the present. Can you offer any services now to get them up and running? Can you stop by their place and just give it a once over to see how it has handled the winter. Do your customer's gutters need attention?

Call them up and say hello. You want to stop by and see how everything is doing, or just stop over and then ask them if it would be alright if you started service again on xx/xx/xx date.

Ideally you always want to be reaching out to your customers. Don't give anyone else a chance to come in and look better. Be there. Be there go to guy when it comes to all facets of their property maintenance.

That's my view at least.

What's your view on that?
This is my first year. I started last month by contacting the local Real Estate Co's and Banks. Next week I will be putting out Door Hangers on mailboxes. Here all mailboxes are at the street. I am going to attach the hangers to the mailbox flags.

On the front of my hanger I list our services, phone number, and website. On the back I have

All work is performed or supervised by the owner. We go the extra mile to keep reasonable prices while maintaining the highest standard of care and excellence. With the same person monitoring your landscaping at each visit, we can offer hands-on diagnosis of any problem and an immediate solution. We have the equipment to finish your job in a timely manner. This allows us to come in and do our job without getting in your way. If at any time you have a suggestion for improvement, we are willing to adjust to your needs. We are committed to showing you the best customer service experience in the business. Let us bring your lawn to life.

You have many lawn care companies to choose from, but Stout Services gives you the hometown advantage. We know the Hartsville area and understand its soil and lawn care needs. We customize each lawn program based on a free lawn analysis and soil test for each of our customers.

What do you think? Any suggestions?

Steve
__________________


Reply With Quote
  #6  
Old 03-21-2009, 09:23 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,565
Rep Power: 10
Steve has disabled reputation
Default

I think that is very well thought out and thorough! I think you are going to get a good response to that.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
New years resolutions Steve General Talk 0 12-27-2007 08:54 AM
Contact a competitors customers and go to jail? Steve General Business Discussions 2 06-28-2007 05:49 PM
Forum B-Day 4 years old Steve General Talk 1 05-03-2007 08:40 PM
NEW YEARS SPECIALS AMW Graphics Graphic Design Discussions 3 01-26-2007 05:20 PM
Has it been 11 years? Steve General Talk 0 04-19-2006 09:08 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
24 and 50 acre cemetery...
grassmasterswilson
08-18-2015 10:09 AM
Yesterday 02:42 PM
by Steve
13 379
Rookie business question...
WarriorLandscapingCAN
08-05-2015 05:20 PM
Yesterday 02:33 PM
by Steve
3 313
How to clean an old...
rmccutchan
08-16-2015 05:23 PM
Yesterday 02:31 PM
by Steve
9 308
how to make customers...
Bradcook21
05-27-2015 05:04 PM
Yesterday 12:25 PM
by kslawn
19 3,599
Needing a website built
burtle
06-17-2015 09:02 AM
08-25-2015 11:31 AM
by acrajchel
9 2,394
Big mowing job
Bradcook21
07-30-2015 03:57 PM
08-25-2015 11:23 AM
by acrajchel
17 879
ZTR Review
Shark1611
05-31-2012 10:42 PM
08-25-2015 11:16 AM
by acrajchel
8 3,671
Hi Everyone
mmays29
08-25-2015 08:16 AM
08-25-2015 11:15 AM
by Steve
3 69
Should I buy this Exmark...
googus
07-03-2015 09:22 AM
08-25-2015 11:08 AM
by acrajchel
11 1,075
Old Business New Owner
Toyman
06-17-2014 08:57 PM
08-25-2015 11:00 AM
by acrajchel
17 1,492
Hi everyone! We're new...
alltrades
08-22-2015 12:46 PM
08-24-2015 10:41 AM
by Steve
2 118
CAn I get some help with...
rootytalbot
08-11-2015 06:14 PM
08-24-2015 10:36 AM
by Steve
12 414
Hi
Wemowjunction
08-16-2015 08:45 PM
08-20-2015 01:46 PM
by Steve
11 318
Drive cable bad?
SGL1
08-10-2015 11:16 PM
08-20-2015 01:41 PM
by Steve
5 287
Hey there everyone
Cole8999
08-16-2015 04:42 PM
08-18-2015 04:35 PM
by Steve
3 182
Help with a truck
bdodson89
04-27-2015 08:15 PM
08-18-2015 11:47 AM
by rmccutchan
7 877
I need some aeration...
rootytalbot
08-14-2015 12:32 PM
08-18-2015 07:59 AM
by rootytalbot
7 305
Say Hello !!!
Steve
03-19-2007 11:18 AM
08-17-2015 04:34 PM
by Steve
1,229 405,462
Whats wrong with this...
GreenWorx
07-28-2015 07:56 PM
08-16-2015 11:42 PM
by rmccutchan
3 522
What's your next...
Steve
05-15-2015 11:54 AM
08-16-2015 11:09 PM
by SC93
16 1,164
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
08-14-2015 11:08 PM
by scaypa
95 11,290
New Biz
kufnerins
08-14-2015 05:52 PM
08-14-2015 08:56 PM
by Steve
1 164
Chemical and Fertilizer...
rmccutchan
08-09-2015 10:36 PM
08-13-2015 11:11 PM
by rmccutchan
6 335
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
08-13-2015 02:10 PM
by rootytalbot
12 1,983
Hello all thinking about...
bernie
08-11-2015 04:28 PM
08-13-2015 10:33 AM
by Steve
8 304
Logo Help Font Color
LZLC
08-08-2015 09:26 PM
08-12-2015 03:50 PM
by Steve
4 274
Pricing issue
Mr. Mow
07-07-2015 06:15 AM
08-12-2015 12:30 AM
by Jeff1
20 1,696
My new mower
Chilehead
08-08-2015 09:09 PM
08-11-2015 08:36 PM
by Chilehead
9 436
Thought this was a good...
Just for Cuts
08-06-2015 03:38 PM
08-11-2015 10:54 AM
by Steve
8 431
Plowing pricing
jcurr33
08-08-2015 04:58 PM
08-11-2015 10:51 AM
by Steve
6 396
Should I upgrade my back...
googus
08-07-2015 10:50 AM
08-11-2015 10:44 AM
by googus
7 370
Keeping it clean....
Wolf4dk
08-09-2015 11:31 PM
08-11-2015 06:34 AM
by Chilehead
7 296
I have been rude and...
biglee
06-15-2015 10:11 PM
08-10-2015 09:41 PM
by stallman419
12 2,674
Newbie Saying Hi.
LZLC
08-08-2015 09:22 PM
08-10-2015 11:20 AM
by Steve
1 213
How much do I charge to...
Chris Herrera
08-06-2015 09:30 PM
08-09-2015 11:31 AM
by biglee
2 341
scag SWZT review!
mattthelawnguy
07-23-2015 02:28 PM
08-07-2015 03:26 PM
by Steve
17 1,049
Best commercial contract...
sanlanct
08-04-2015 12:18 PM
08-06-2015 06:20 AM
by sanlanct
2 332
I came across this on a...
rootytalbot
08-02-2015 11:04 AM
08-05-2015 08:17 PM
by SC93
9 568
Help bidding a hedge...
hopolb33
08-02-2015 06:09 PM
08-05-2015 02:07 PM
by Steve
3 381
recycler toro 22"
rvezakis
08-03-2015 12:10 PM
08-04-2015 11:47 AM
by Steve
1 261
Hello Everybody
budspop
07-30-2015 11:42 AM
07-31-2015 12:28 PM
by Steve
1 255
Hello!
brandycarlton
07-29-2015 12:31 PM
07-29-2015 03:54 PM
by Steve
1 314
Assessing the Market
NJDB60
07-27-2015 03:25 PM
07-28-2015 09:24 PM
by Steve
2 497
Funny craigslist post
GreenWorx
07-28-2015 07:17 PM
07-28-2015 09:02 PM
by Steve
2 497
Watch out for this -...
rootytalbot
07-22-2015 02:13 PM
07-28-2015 09:00 PM
by Steve
7 686
NewVenture
NJDB60
07-27-2015 03:38 PM
07-28-2015 08:58 PM
by Steve
1 429
» Popular Tags
ad landscaping advertising aerocore applying bark billy goat brushcutter blowout bob villa bush collections contract help curb appeal services deliquentaccounts demonstration design door hangers edging employee problems equipment dealer equipment rental facebook flyers free advertising free lawn care google growing a lawn care business hiring how to hydro increase customers jobs landscape landscaping landscaping training lawn aeration lawn care lawn mowing marketing marketing secrets more customers business mr dave mulch new business ordinance past due per hour charge per hour service plowing pricing profit on employee roundup scag secrets to landscaping sell the vision seo shell shreaded solo backpack sprayer sq ft square foot swzt tree tree pics up sell employee walk behind web design website website design winterization wood
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 03:51 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 03:51 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy