Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

When to contact last years customers?


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 03-21-2009, 02:48 PM
tomcat172002
Guest
 
Posts: n/a
Default When to contact last years customers?

Hi,

Last year I start my lawn care business I got 15 customers. I live in Cleveland Ohio. I stopped cutting the first week of November when it started to snow. Last year I started the 3rd week of April. I don't want to call my customers too early and ask for a commitment because they might want to shop around. If I call them too late they might figure I am not in business this year and go with someone else. So far I have gotton 3 flyers on my door for lawn service. When would say a good time to call them up is?

Tom
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 03-21-2009, 03:49 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,398
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Do you use a service contract with them or have you considered doing that?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 03-21-2009, 06:51 PM
tomcat172002
Guest
 
Posts: n/a
Default

Steve,

What I do is I cut without any contract. That for me works out the best. When I first meet the customer I tell them that I will cut every week it needs to be cut. Then I bill them at the end of the month. Everyone has always paid me and I don't have any problems. I did have a couple of people dropped me so all I did was send them a bill and they just paid it. I think with the contracts that if you want out or they want out its a problem. What do you think about when to contact my customers?
Reply With Quote
  #4  
Old 03-21-2009, 07:19 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,398
Rep Power: 10
Steve has disabled reputation
Default

Well see my view is this. If you can get the customers on board with monthly payments throughout the year and then you can come in the winter months and provide some services like gutter cleaning or holiday lighting or just general around the yard clean up, it makes life so much easier for you. They will be used to paying you monthly and you will not have to go and try and get them to resign up every year.

Quote:
What do you think about when to contact my customers?
I'd say there is no better time but the present. Can you offer any services now to get them up and running? Can you stop by their place and just give it a once over to see how it has handled the winter. Do your customer's gutters need attention?

Call them up and say hello. You want to stop by and see how everything is doing, or just stop over and then ask them if it would be alright if you started service again on xx/xx/xx date.

Ideally you always want to be reaching out to your customers. Don't give anyone else a chance to come in and look better. Be there. Be there go to guy when it comes to all facets of their property maintenance.

That's my view at least.

What's your view on that?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 03-21-2009, 08:03 PM
swstout's Avatar
swstout swstout is offline
Steve
 
Join Date: Jan 2009
Location: Canastota, NY
Age: 65
Posts: 1,082
Rep Power: 7
swstout is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Well see my view is this. If you can get the customers on board with monthly payments throughout the year and then you can come in the winter months and provide some services like gutter cleaning or holiday lighting or just general around the yard clean up, it makes life so much easier for you. They will be used to paying you monthly and you will not have to go and try and get them to resign up every year.



I'd say there is no better time but the present. Can you offer any services now to get them up and running? Can you stop by their place and just give it a once over to see how it has handled the winter. Do your customer's gutters need attention?

Call them up and say hello. You want to stop by and see how everything is doing, or just stop over and then ask them if it would be alright if you started service again on xx/xx/xx date.

Ideally you always want to be reaching out to your customers. Don't give anyone else a chance to come in and look better. Be there. Be there go to guy when it comes to all facets of their property maintenance.

That's my view at least.

What's your view on that?
This is my first year. I started last month by contacting the local Real Estate Co's and Banks. Next week I will be putting out Door Hangers on mailboxes. Here all mailboxes are at the street. I am going to attach the hangers to the mailbox flags.

On the front of my hanger I list our services, phone number, and website. On the back I have

All work is performed or supervised by the owner. We go the extra mile to keep reasonable prices while maintaining the highest standard of care and excellence. With the same person monitoring your landscaping at each visit, we can offer hands-on diagnosis of any problem and an immediate solution. We have the equipment to finish your job in a timely manner. This allows us to come in and do our job without getting in your way. If at any time you have a suggestion for improvement, we are willing to adjust to your needs. We are committed to showing you the best customer service experience in the business. Let us bring your lawn to life.

You have many lawn care companies to choose from, but Stout Services gives you the hometown advantage. We know the Hartsville area and understand its soil and lawn care needs. We customize each lawn program based on a free lawn analysis and soil test for each of our customers.

What do you think? Any suggestions?

Steve
__________________


Reply With Quote
  #6  
Old 03-21-2009, 09:23 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,398
Rep Power: 10
Steve has disabled reputation
Default

I think that is very well thought out and thorough! I think you are going to get a good response to that.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
New years resolutions Steve General Talk 0 12-27-2007 08:54 AM
Contact a competitors customers and go to jail? Steve General Business Discussions 2 06-28-2007 05:49 PM
Forum B-Day 4 years old Steve General Talk 1 05-03-2007 08:40 PM
NEW YEARS SPECIALS AMW Graphics Graphic Design Discussions 3 01-26-2007 05:20 PM
Has it been 11 years? Steve General Talk 0 04-19-2006 09:08 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Kohler command carb...
ExtremeLawncareServices
09-21-2014 03:09 PM
Today 12:16 PM
by ExtremeLawncareServices
5 253
30 Inch Push Mowers Pros...
Billy Goat
06-27-2013 08:07 PM
Today 11:17 AM
by Steve
26 6,452
Trying something new,...
ExtremeLawncareServices
09-21-2014 09:07 PM
Today 11:13 AM
by Steve
4 232
Hello from CNY
arazucontracting
Yesterday 06:07 PM
Today 11:08 AM
by Steve
1 94
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Yesterday 08:12 PM
by ExtremeLawncareServices
122 8,567
This sucks...
Matther777
09-18-2014 04:56 PM
Yesterday 08:02 PM
by ExtremeLawncareServices
11 603
Not sure, but anyone do...
SnowRemoval2k14
Yesterday 12:10 AM
Yesterday 04:49 PM
by Steve
1 188
Tribulations of working...
stevef1201
09-13-2014 08:37 AM
Yesterday 04:45 PM
by Steve
9 655
Mulching beds
Bradcook21
09-21-2014 07:43 AM
Yesterday 04:43 PM
by Steve
3 266
Replacing a Shindi T-27
Dan Tanner
09-13-2014 12:59 PM
Yesterday 04:36 PM
by Steve
3 654
Scag turf tiger hydrolic...
ExtremeLawncareServices
09-04-2014 10:55 PM
Yesterday 04:35 PM
by Steve
12 1,016
2014 Gie-expo
ExtremeLawncareServices
08-19-2014 11:22 PM
09-21-2014 09:23 PM
by ExtremeLawncareServices
3 989
Mowing 7 acres
avetslawncare
08-31-2014 04:24 PM
09-19-2014 03:29 PM
by acrajchel
6 1,198
snowplowing
jshak40
09-01-2014 07:20 AM
09-19-2014 11:49 AM
by Steve
23 1,593
Looking for feed back on...
ExtremeLawncareServices
09-17-2014 08:38 AM
09-19-2014 08:17 AM
by ExtremeLawncareServices
9 598
Lowballers scrubs &...
Darksteel
01-13-2014 07:35 AM
09-18-2014 06:32 PM
by Northwoods Outdoors
58 7,006
Hello from upstate NY!
A&MLawn&Snow
09-18-2014 11:19 AM
09-18-2014 04:10 PM
by Sprinkler Buddy
2 444
Price to apply fertilizer
SS.Lawncare
09-15-2014 11:10 AM
09-18-2014 01:16 PM
by Steve
9 706
Trailer tires
J.A.S.LawnService
09-01-2014 10:17 AM
09-17-2014 09:57 PM
by curts lawn care
4 1,098
new to the forum
SGlawncare
09-16-2014 11:20 PM
09-17-2014 08:29 PM
by curts lawn care
3 519
Help With Snow Blowing...
Robertf31
09-13-2014 10:55 PM
09-17-2014 12:34 PM
by Steve
11 859
Non-Stop Summer?
SouthallMowing
09-14-2014 10:51 PM
09-17-2014 10:48 AM
by stevef1201
6 643
Poll - net income
Dan5082
11-15-2010 08:08 PM
09-16-2014 04:44 PM
by jrs.landscaping
12 3,380
Getting lowballed!
PineHillLawn
06-27-2012 07:23 AM
09-16-2014 01:25 PM
by jrs.landscaping
24 5,100
Compare this summer to...
Steve
09-03-2014 12:52 PM
09-16-2014 11:20 AM
by Hanks Lawn Care Services
15 1,293
thinking about throwing...
veteranslawncaresystems
09-09-2014 10:31 PM
09-15-2014 03:41 PM
by Steve
12 972
Hello
Robertf31
09-12-2014 10:34 PM
09-15-2014 03:17 PM
by Steve
2 555
Newbie......Again
Jibber
09-13-2014 12:17 PM
09-15-2014 02:54 PM
by Sprinkler Buddy
2 657
need help with starter...
GoGreenerKS
09-12-2014 04:23 PM
09-15-2014 02:25 PM
by Steve
3 571
Brake job!
kslawn
08-30-2014 07:49 AM
09-15-2014 02:16 PM
by Steve
12 1,300
Hello
jawnebgoode
08-28-2014 08:37 PM
09-15-2014 02:15 PM
by Steve
3 1,060
Employee uniforms
Gerardo_Landscape
01-21-2014 11:11 PM
09-15-2014 02:12 PM
by Steve
5 1,179
Greetings from the north
Northwoods Outdoors
09-13-2014 08:55 AM
09-15-2014 02:07 PM
by Steve
1 543
darleneh
darleneh
09-15-2014 12:33 PM
09-15-2014 02:07 PM
by Sprinkler Buddy
1 561
My 1st bid
WesleySnips
06-11-2014 03:13 PM
09-15-2014 02:05 PM
by Steve
29 1,978
New Aerator
Chaz
09-09-2014 11:43 PM
09-15-2014 01:50 PM
by Steve
9 800
Yearly contract Pricing
jrob0691
08-21-2014 08:57 AM
09-15-2014 01:23 PM
by stevef1201
8 1,466
getting ready to start
calebmoss
05-23-2011 09:35 PM
09-11-2014 12:21 PM
by Steve
34 11,461
Stihl pull cord replace
SGL1
09-03-2014 09:22 PM
09-10-2014 12:25 PM
by Steve
9 972
Softball field
kslawn
08-15-2014 09:28 AM
09-10-2014 12:16 PM
by Steve
18 1,739
Lawn Route Templates
Landscaper1165
08-30-2014 01:52 PM
09-09-2014 08:05 PM
by Landscaper1165
4 1,227
New truck and trailer...
Johnny Rocket
05-14-2012 03:41 PM
09-09-2014 07:23 PM
by Matther777
18 6,791
What gets you bad press?
Steve
09-09-2014 11:48 AM
09-09-2014 07:21 PM
by Matther777
2 668
Signs on your snow plow?
Steve
01-15-2007 01:07 AM
09-09-2014 11:42 AM
by Steve
19 6,418
Exmark Lazer Z S-Series...
BLC7
08-22-2014 10:18 AM
09-08-2014 08:08 PM
by avetslawncare
12 1,510
New to the business
flamingyouth87
09-05-2014 11:52 AM
09-08-2014 11:55 AM
by Steve
3 890
Hello from Ohio
kurtwin
08-28-2014 05:06 PM
09-08-2014 11:51 AM
by Steve
7 1,194
Facebook
element009
03-23-2011 08:36 AM
09-07-2014 07:35 AM
by avetslawncare
24 7,963
Help pricing cut down 7...
Bradcook21
08-26-2014 11:17 PM
09-06-2014 02:09 PM
by Bradcook21
8 1,282
billing matters
sbuchanan8154
09-05-2014 09:56 AM
09-05-2014 03:00 PM
by Steve
3 862
» Popular Tags
2wd apartment complex article marketing bid blades charge christmas lighting collections collections subcontractor commercial customers decorating ditches employee problems exmark ferris fundraiser georgia gopherhaul grass gravely growing a lawn care business hardscapes holiday lighting how much to charge installation kawasaki landscape services lawn lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo leaf lighting brass outdoor lights marketing mow mulch new buisness past due podcast promotion pto redmax running a business savannah scag schedule seo small engine repair snow sprayer starting a business steep lawns stihl sulky theft of services top dresser toro trimmer rack truck new used landscape turfgrass consulting walk behind walker won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 03:00 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 03:00 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy