Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

When to contact last years customers?


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 03-21-2009, 02:48 PM
tomcat172002
Guest
 
Posts: n/a
Default When to contact last years customers?

Hi,

Last year I start my lawn care business I got 15 customers. I live in Cleveland Ohio. I stopped cutting the first week of November when it started to snow. Last year I started the 3rd week of April. I don't want to call my customers too early and ask for a commitment because they might want to shop around. If I call them too late they might figure I am not in business this year and go with someone else. So far I have gotton 3 flyers on my door for lawn service. When would say a good time to call them up is?

Tom
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 03-21-2009, 03:49 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,519
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Do you use a service contract with them or have you considered doing that?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 03-21-2009, 06:51 PM
tomcat172002
Guest
 
Posts: n/a
Default

Steve,

What I do is I cut without any contract. That for me works out the best. When I first meet the customer I tell them that I will cut every week it needs to be cut. Then I bill them at the end of the month. Everyone has always paid me and I don't have any problems. I did have a couple of people dropped me so all I did was send them a bill and they just paid it. I think with the contracts that if you want out or they want out its a problem. What do you think about when to contact my customers?
Reply With Quote
  #4  
Old 03-21-2009, 07:19 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,519
Rep Power: 10
Steve has disabled reputation
Default

Well see my view is this. If you can get the customers on board with monthly payments throughout the year and then you can come in the winter months and provide some services like gutter cleaning or holiday lighting or just general around the yard clean up, it makes life so much easier for you. They will be used to paying you monthly and you will not have to go and try and get them to resign up every year.

Quote:
What do you think about when to contact my customers?
I'd say there is no better time but the present. Can you offer any services now to get them up and running? Can you stop by their place and just give it a once over to see how it has handled the winter. Do your customer's gutters need attention?

Call them up and say hello. You want to stop by and see how everything is doing, or just stop over and then ask them if it would be alright if you started service again on xx/xx/xx date.

Ideally you always want to be reaching out to your customers. Don't give anyone else a chance to come in and look better. Be there. Be there go to guy when it comes to all facets of their property maintenance.

That's my view at least.

What's your view on that?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 03-21-2009, 08:03 PM
swstout's Avatar
swstout swstout is offline
Steve
 
Join Date: Jan 2009
Location: Canastota, NY
Age: 65
Posts: 1,082
Rep Power: 7
swstout is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Well see my view is this. If you can get the customers on board with monthly payments throughout the year and then you can come in the winter months and provide some services like gutter cleaning or holiday lighting or just general around the yard clean up, it makes life so much easier for you. They will be used to paying you monthly and you will not have to go and try and get them to resign up every year.



I'd say there is no better time but the present. Can you offer any services now to get them up and running? Can you stop by their place and just give it a once over to see how it has handled the winter. Do your customer's gutters need attention?

Call them up and say hello. You want to stop by and see how everything is doing, or just stop over and then ask them if it would be alright if you started service again on xx/xx/xx date.

Ideally you always want to be reaching out to your customers. Don't give anyone else a chance to come in and look better. Be there. Be there go to guy when it comes to all facets of their property maintenance.

That's my view at least.

What's your view on that?
This is my first year. I started last month by contacting the local Real Estate Co's and Banks. Next week I will be putting out Door Hangers on mailboxes. Here all mailboxes are at the street. I am going to attach the hangers to the mailbox flags.

On the front of my hanger I list our services, phone number, and website. On the back I have

All work is performed or supervised by the owner. We go the extra mile to keep reasonable prices while maintaining the highest standard of care and excellence. With the same person monitoring your landscaping at each visit, we can offer hands-on diagnosis of any problem and an immediate solution. We have the equipment to finish your job in a timely manner. This allows us to come in and do our job without getting in your way. If at any time you have a suggestion for improvement, we are willing to adjust to your needs. We are committed to showing you the best customer service experience in the business. Let us bring your lawn to life.

You have many lawn care companies to choose from, but Stout Services gives you the hometown advantage. We know the Hartsville area and understand its soil and lawn care needs. We customize each lawn program based on a free lawn analysis and soil test for each of our customers.

What do you think? Any suggestions?

Steve
__________________


Reply With Quote
  #6  
Old 03-21-2009, 09:23 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,519
Rep Power: 10
Steve has disabled reputation
Default

I think that is very well thought out and thorough! I think you are going to get a good response to that.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
New years resolutions Steve General Talk 0 12-27-2007 08:54 AM
Contact a competitors customers and go to jail? Steve General Business Discussions 2 06-28-2007 05:49 PM
Forum B-Day 4 years old Steve General Talk 1 05-03-2007 08:40 PM
NEW YEARS SPECIALS AMW Graphics Graphic Design Discussions 3 01-26-2007 05:20 PM
Has it been 11 years? Steve General Talk 0 04-19-2006 09:08 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Leaf removal
madmedic8575
Yesterday 04:14 PM
Today 06:47 AM
by Mr. Mow
3 102
My Newest Toy (B.P....
Dan Tanner
10-23-2014 05:50 PM
Today 05:06 AM
by Dan Tanner
2 151
hey everyone
robert8509
10-22-2014 08:16 PM
Yesterday 11:07 PM
by robert8509
7 234
raking leaves ?
robert8509
10-22-2014 09:19 PM
Yesterday 11:05 PM
by robert8509
9 292
new to the forum
madmedic8575
Yesterday 02:52 PM
Yesterday 02:52 PM
by madmedic8575
0 64
Lawn Care business...
crieg122
10-23-2014 01:23 PM
Yesterday 01:11 PM
by Steve
4 202
Pressure Washing Like a...
TNTurf
08-01-2014 11:47 PM
Yesterday 01:00 PM
by Steve
11 905
12 Years in Business!
Chilehead
10-23-2014 08:07 AM
10-23-2014 11:08 PM
by Chilehead
2 160
Dealing With Gas Can...
Mr. Mow
10-21-2014 01:41 PM
10-23-2014 11:06 PM
by Chilehead
9 362
Cheapskate Landlord...
Mr. Mow
10-20-2014 06:33 AM
10-23-2014 05:55 PM
by biglee
13 470
Hi from SoCal
Jmoney
10-23-2014 11:29 AM
10-23-2014 12:51 PM
by Steve
1 128
Workmans compensation...
CDLAWNCARE
10-15-2014 08:05 AM
10-23-2014 12:33 PM
by Steve
5 582
Pda
stevef1201
10-18-2014 02:05 PM
10-23-2014 06:12 AM
by ringahding1
4 410
Leaf Box & Loader Set...
ringahding1
10-21-2014 06:20 AM
10-23-2014 05:13 AM
by ringahding1
5 302
Hello, from TEXAS
sanchez5
10-17-2014 09:56 PM
10-22-2014 01:27 PM
by Steve
6 478
Organic Lawn Care...
NHray
10-17-2014 06:05 PM
10-22-2014 01:23 PM
by Steve
3 453
Hi Steve From West...
Mr. Mow
10-21-2014 01:59 PM
10-22-2014 01:19 PM
by Steve
1 227
Help a brother...
tbtigers03
09-28-2014 11:41 AM
10-22-2014 08:51 AM
by ringahding1
12 1,590
first year update
cmdlawncare
08-12-2014 05:41 PM
10-22-2014 07:47 AM
by ringahding1
4 1,423
What parts do you carry...
Just for Cuts
10-17-2014 09:08 AM
10-21-2014 01:36 PM
by Mr. Mow
16 723
Jungle to Beautiful
stevef1201
10-17-2014 09:54 AM
10-21-2014 01:26 PM
by stevef1201
11 579
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
10-21-2014 01:19 PM
by ExtremeLawncareServices
158 11,505
Sunny Beach Tennis...
SGL1
10-19-2014 11:24 PM
10-21-2014 01:04 PM
by SGL1
4 328
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
10-20-2014 08:34 PM
by biglee
10 1,901
Look out Bob Villa -...
Mr Dave
09-30-2014 10:06 AM
10-20-2014 05:42 PM
by SGL1
7 1,387
how to fi d commercial...
mchampion319
10-19-2014 09:50 PM
10-20-2014 04:41 PM
by Steve
1 293
Hello From Tennessee
mrmann901
10-17-2014 10:02 PM
10-20-2014 04:24 PM
by Steve
1 365
questions on order to...
jack2048
10-13-2014 11:15 AM
10-20-2014 03:27 PM
by Mr. Mow
15 816
This sucks...
Matther777
09-18-2014 04:56 PM
10-20-2014 02:14 PM
by Steve
14 2,280
Cement mixer
KevinsLawns
10-15-2014 08:03 PM
10-20-2014 02:11 PM
by Steve
7 557
Hello ! New guy Rob here
RWorthley1
10-17-2014 04:05 PM
10-20-2014 02:09 PM
by Steve
1 398
Snow Blowing
gwilson98
10-12-2014 02:21 PM
10-17-2014 02:51 PM
by Steve
6 735
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
10-17-2014 07:49 AM
by SGL1
6 1,041
Grasswhoopins.com Anyone...
GRASS WHOOPINS
06-21-2011 11:38 PM
10-16-2014 01:30 PM
by ExtremeLawncareServices
42 9,411
I Want to buy old...
ExtremeLawncareServices
10-10-2014 10:04 PM
10-15-2014 09:12 PM
by ExtremeLawncareServices
6 760
Say Hello !!!
Steve
03-19-2007 11:18 AM
10-15-2014 06:43 PM
by NHray
1,190 340,400
Do you find weed eating...
chuck2s
10-15-2014 02:10 PM
10-15-2014 02:10 PM
by chuck2s
0 482
Incorporating &...
WesleySnips
10-01-2014 09:39 PM
10-15-2014 01:37 PM
by kslawn
20 1,585
Falling into business
stellarmowing
09-28-2014 04:35 PM
10-15-2014 05:57 AM
by ringahding1
8 1,591
Apartment Complex and...
lxarth
06-22-2011 01:10 PM
10-14-2014 06:25 PM
by jrs.landscaping
42 9,691
I LOVE hedge trimming
stevef1201
10-13-2014 09:05 AM
10-14-2014 01:06 PM
by Steve
5 616
Help with seeder...
ExtremeLawncareServices
10-09-2014 07:39 AM
10-13-2014 08:09 PM
by ExtremeLawncareServices
5 776
The Market watch
WesleySnips
10-12-2014 08:47 PM
10-13-2014 05:40 PM
by SGL1
3 621
Help pricing a large...
Bradcook21
10-07-2014 06:49 AM
10-13-2014 02:00 PM
by Steve
7 966
leaf removal
Double J LLC
10-03-2014 04:24 PM
10-13-2014 06:46 AM
by Billy Goat
19 1,621
Acerage Rake
acrajchel
04-23-2014 07:23 PM
10-12-2014 10:53 PM
by SGL1
2 932
John Deere z235 Deck
WesleySnips
09-29-2014 06:02 PM
10-12-2014 06:20 PM
by kslawn
25 1,750
Credit card contract
SGL1
10-06-2014 05:31 PM
10-12-2014 03:40 PM
by SGL1
18 1,159
Truck craft dump bed...
ExtremeLawncareServices
10-04-2014 08:41 PM
10-10-2014 11:35 AM
by Steve
7 1,064
First Time River Rock...
berryjam
10-09-2014 06:09 PM
10-10-2014 11:08 AM
by Steve
2 701
» Popular Tags
4wd apartment bid apartment lawn care estimate applying bob villa bush charge christmas commercial deliquentaccounts demonstration exmark ferris first truck georgia gopherhaul gravely hardscapes hills holiday honda how much to charge how to hydraulic labor cost landscape services lawn lawn care lawn care busines plan lawn care business book lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lighting brass outdoor lights managing a lawn care business marketing mechanic monthly mowing mulch mulch price new business patio install podcast property management company push versus ride savannah scag scag v-ride seo shell snow plowing starting a business starting a lawn care business start up lawn care business stihl sulky toro tractor auger trailer mate pro tree truck new used landscape walker won't return wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 07:37 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 07:37 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy