lawn school

[lawn-guy]

as many of u may have read ive been in this line of work for some years and love it , i recently enrolled in gophers online lawn school and took the course and of course i passed lol but i found it very informative and a great expierence i highly recommend any one getting started in this industry or still a little new to this check it out it should teach you alot this class is free to members of this site and we all know any form of education is priceless and this could help you keeping your company profitable and succesful. this could also be a good tool to use to help train employees and rising supervisors,as many of us know often are supervisors are faced with giving estimates and dealing with customers on the spot check it out its well worth your time,

__________________
<a href="http://www.gopherforum.com/index.php?pageid=GopherHaul-Lawn-Care-Business-School&graduate=0723c4d94a573fb9f37863b2a851f9b6">
<img src="http://www.gopherforum.com/uploaded-files/images/school-logo-banner.gif" border="0">
</a>

[Steve]

Lawn care business tips

this could also be a good tool to use to help train employees and rising supervisors,as many of us know often are supervisors are faced with giving estimates and dealing with customers on the spot I am glad you liked it! Now this is very interesting. What kinds of concepts would ideally be taught to help employees or supervisors?

__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.

[lawn-guy]

customer service skills
how to handle upset/rude customers
what to do in certain circumstances
how to estimate a job on the spot
how to handle accidents/on job injuries
how to handle over seeing other employees
what to do in emergency circumstances

the list goes on and on come on people lets get some input here

[Steve]

Ok let's break this into smaller parts and understand it all better. Please anyone reading that wants to jump in, do so.

customer service skills

What do you find to be important customer service skills that employees need to know? What stands out in your mind?

[lawn-guy]

well ....
dealing with unhappy/disgruntel customers(yard is scalped-last visit clippings were left on walk way)
what to do if something at customers is damaged(broken window-cut cable/phone line)
if customer needs pricing on other jobs(pruning-gutter cleaning)
what to do if customer wants to cancell services(cancell mid contract)
what to do if customer has questions about billing (over charged-doesnt understand statement)


here are a few with some examples in ( )

[Steve]

This is good, let's keep working on it.

what to do in certain circumstances

What types of circumstances are you thinking of?

[outerelements]

I agree. I am currently pursuing my MBA, however, almost every night, I find myself drifting off of my school work and getting on here and taking the gopher haul class online. It is really interesting and I am definitely learning alot!

Cant thank you enough Steve!!

Outer Elements Lawn & Landscape

[Steve]

You are very welcome.

Join in here and get some ideas in the post on what I should be including in future sections, if you can.

[lawn-guy]

injurys property damage missing equipment un fixable equipment
sick employee bad weather

[Steve]

Great ideas!

What suggestions would you have for your employees if they found themselves dealing with these situations?

• injurys
• property damage
• missing equipment
• un fixable equipment
• sick employee
• bad weather