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General Business Discussions A place to talk about general business discussions.

Collections at the end of the Season.


General Business Discussions

A place to talk about general business discussions.
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  #11  
Old 01-10-2009, 04:36 PM
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When I write a “Welcome Letter” to bring in the new season, it usually starts with some info like when we will be starting up again, what new services we will be offering, if there are any specials, and so on. I might tell the customer how we did last year (not money wise) but on how many new customers we had, who is on the crew…
When it comes to contracts, I will just give a brief explanation, like “enclosed find you contract for the 2009 season, everything is the same as last season, Lawn Service every 7 days for $30 per cut…” and usually my customers just sign it, I think that people don’t like change, so they will continue with anyone until there is something that they don’t like occurs like price increase, new practices or whatever. Not saying that people don’t stay with us because we don’t provide a great service, but people don’t tend to shop around unless they have to, they will keep well enough alone until its not well enough anymore. I think the main reasons that I lost customers were because of price increases, re-locations, and some disagreements. Basically as long as there were no issues from last year, customers will sign on for another season, even with price increases, people understand that not everything stays the same forever. I have some customers that I never had to raise their price per cut, they’re happy and I am happy so everything stays the same year after year.
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  #12  
Old 01-10-2009, 05:29 PM
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if there are any specials
Have you experimented with any specials you liked? What have you tried that you liked and what have you tried that you didn't?

Are there any future specials you would like to experiment with that you haven't tried yet?
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  #13  
Old 01-10-2009, 05:59 PM
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The only specials I have done are mostly like 10% off spring and fall clean-ups, but this year I think I am going to do some free flats (like 1 or 2) of annuals with a number of yards of mulch for those customers that religiously buy 10 plus yards of mulch. I haven’t worked out all the numbers yet but I was thinking of that for this spring
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Old 01-10-2009, 07:28 PM
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Quote:
do some free flats (like 1 or 2) of annuals with a number of yards of mulch for those customers that religiously buy 10 plus yards of mulch. I haven’t worked out all the numbers yet but I was thinking of that for this spring
That is a great idea! How many annuals would you plant? What type of annuals are you looking to use?
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Old 01-10-2009, 07:43 PM
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Like Impatiens and Marigolds. it all depends on who and where they want them. One of the customers fills in beds, planters, window boxes, everywere. And then there are some customers that just want to fill in around the entrance way and under the mail box. So I will use any where from 2-5 flats per customer. Well we will see how the money end of the “Special” works out but I will at the least gear it toward my customer that uses the max amount of flats.
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Old 01-11-2009, 12:21 AM
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I think you got a lot of great ideas there. Why not also sell window boxes and install them!

Can you imagine that! That could be an incredible service. Maybe even a weekly flower maintenance package where you change out the flowers or just keep the weeds out.

I bet there would be people who would just love to add color to their homes like that!

You could also sell larger planters and landscape pots!

You could have a list of upsells you could offer like this!
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Old 01-12-2009, 02:35 PM
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Sounds good, I was thinking about adding “Mail Box Installations” to this year’s services, why not window boxes also? As for weekly maintenance I do change out flowers and weed and so on for only one customer because they are the one that get everything done, so I make sure that everything looks great. But a lot of my other customers will wait until the annuals are done then we will switch them out for “Mums” and then “Winter Pansies”. They will save money and weed themselves.
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Old 01-12-2009, 03:16 PM
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I was thinking about adding “Mail Box Installations” to this year’s services
Oh very interesting! What would this service entail and how would you suggest coming up with a price for it?
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  #19  
Old 01-12-2009, 03:34 PM
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I recently saw at one of my suppliers some nice mail boxes on display and figured that they must install them as well as sell them. But I figure you would have to excavate the hole, fill it with cement, install the mail box then you can include the installation of annuals, perennials and cover with mulch. I didn’t look into pricing yet, but I would have to try it out at my own house, to see how much materials, and to see how long it would take me.
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  #20  
Old 01-12-2009, 10:55 PM
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Maybe you could even offer brick work! And build the mailbox into the brick! Have a bunch of different options and then you could have many different price points.
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