Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Hey guys, I need your opinion... Yes that means everyone!


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
Reply With Quote
  #1  
Old 12-04-2008, 12:40 PM
musician/lawnman's Avatar
musician/lawnman musician/lawnman is offline
Chuck
 
Join Date: Feb 2008
Location: South West Florida
Posts: 919
Rep Power: 7
musician/lawnman is on a distinguished road
Default Hey guys, I need your opinion... Yes that means everyone!

I have a client that signed up for annual service with monthly billing on 3-1-08
He owns a large cornor lot with alot of plant beds, shrubs, & trees. Our agreement was $100/mo to include mowing, line trim, edge, blow off, & then trimming & pruning of all bushes & trees under 15' in height. Weed control was not included & the client handled that himself. In mid June 08' the client was going away for a couple months & asked me if he left out some spray & a sprayer could I spray the weeds for him? He said I could charge him extra if need be. I said no, I would spray for him that there would be no charge, it's not a big deal.

Bettween June 25th & Sept 25th in addition to our regular work I treated the beds with his supplied chemical & sprayer on 5 or 6 occasions. After using the gallon he had mixed I noticed it wasn't working very well, When I went to mix gallon #2 I found the label on the bottle of concentrate was not legible as it was left outside, I called the client by phone & explained that it wasn't working very well & that I didn't know the proper mix for this off-brand product, He wasn't sure what the mix rate was off hand either & said "I just mix some in". So I did, but it didn't kill anything. I up'd the doseage & still nada. So slowly the weeds overtake the beds despite the spray (Mind you I've called him about this already).
The client returns to town around the week of Oct. 1st. He comments then that the weeds are out of control & I said "I know, that's why I called you, It wasn't working!" So he spends time out in the yard & pulls all the weeds, there were times I was there mowing, trimming & pruning while he was outside & he said nothing to any effect that he was mad at me. Not here we are in December I call the client because he owes for the months of October & November ($200). He now feels that I am responsible for the fact that the weeds got out of hand & he's pissed. He want's to cancel our agreement on the lawn & bushes (because of weed control that wasn't included- I sprayed them for a couple months with his stuff as a courtesy). The kicker to this all is the client refuses to pay the $200 he rightfully owes for the services rendered (that were actually in our agreement!) during the months of Oct. & Nov. He states he spent 5 full days & his cousin helped for 3 days pulling the weeds & that he feels this labor more than eats up the $200 in question.
I feel like it was a courtesy to spray, I didn't charge him & on top of it he was NOTIFIED that it WASN'T WORKING.
He feels that despite the lack of charge, I agreed to "take care of the weeds" & had I not agreed he'd have found someone who would have to done it in his absence. But since I said I'd spray that it's all my responsibility & that I should have pulled all the weeds or had my men do it.

The bottom line to me seems that the spray didn't work for me, He says it works. I don't know how thick he mixes it because I still don't even know what the proper mix is!? The label was destroyed, & when I called he didn't know either? It was not a product I am failiar with. ( I don't even carry weed killer as I am not certified, though legally- if a customer supplies both chemical & application equipment it falls under a "yardman exemption" & I can apply weed killer that way). I suppose I could have tracked down who sells that crap, got in the car, gone to the place & read a label on their bottle but hell?..... this was a courtesy thing after all.

What is you're honest opinion on this one guys? Am I wrong to want to get paid here? If I am fine, tell me. Either way after I get some responses here I plan to print the whole thread & send it to my now former client.
Thanks for taking the time to read & respond. -Chuck
__________________
AAA QUALITY CLEAN CUT, LLC.
LAWN CARE & LANDSCAPING
Visit us here:


Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 12-04-2008, 01:27 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,213
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
WOW! This is one heck of a situation. I will file this one under, you can't make everyone happy all the time. Who knows what is going on. Maybe he is having other issues in his life.

If it were me, I would still want to be paid. The upside is you probably can get the money, the downside is he may bad mouth you.

I think my next step would be to use the collection letter and see if that works, if not take him to small claims court.

What is your thought on this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 12-04-2008, 01:59 PM
ritchiem
Guest
 
Posts: n/a
Default

Rough...

Putting myself in his shoes I can understand his frustration. He goes away and thinks that the weeding is being taken care of. Even though you called he still thinks you have it under control.

Personally I don't think you should have done it probono...you should have charged him for the weed control...at least your time. Basically if you charged for the service and noticed that the chem apps were not working you would have manually pulled them because you were in charge of weeding the beds and you wouldn't be in this situation. Did you ask him to scrap the chem apps and recommend a manual control?

However, he has no right (nor a legal leg to stand on) to withhold payments because of a verbal agreement on a different service. You had a signed agreement for services that were completed on time and at a high quality standard. That he owes for....no questions. The crappy and good thing is that it is only $200.00. If you take him to small claims you eat up all that money because your time is worth more. I would send him a collections letter stating that you would like to clear up this bill, and it is unfortunate that you can no longer work together.
Reply With Quote
  #4  
Old 12-04-2008, 02:02 PM
Phil R Phil R is offline
new member
 
Join Date: Nov 2008
Posts: 14
Rep Power: 0
Phil R is on a distinguished road
Default

Dude. I say 'dude' with that tone we use when we really are....pissed.

You know; "D-U-D-E" That way.

I get the same kinda crap over and over (if you recall, I am a window cleaner...soon to be lawn guy). The economy causes some folks to loose their minds.

The idea, to me, is make a profit by working hard and being fair/honest. This is a tough call for some. Not me.

They get two calls, one letter then a certified letter then they get a lien. End of story.

The certified letter states that "I have tried to bend and flex to your side. I am done. You have 3 days before I carry the paperwork to court and file a lien. You asked for the work I am now asking for the money. You have until Friday, at noon, to reply via certified letter holding a cashiers check."

This often works. But, it also looses the client. which ...you have lost anyway..

I have seen more bankruptcy papers this year than all the other yeasr combined.
Reply With Quote
  #5  
Old 12-04-2008, 02:20 PM
Mike's LawnCare Landscape's Avatar
Mike's LawnCare Landscape Mike's LawnCare Landscape is offline
Member
 
Join Date: Nov 2008
Location: Hendersonville NC
Posts: 67
Rep Power: 6
Mike's LawnCare Landscape is on a distinguished road
Default

Yea give him the letter .
If he hase any thing to say then charge him for your time for applyiong His weed killer. If he thinks should not pay you now /now you sould think that he should pay you for the extra hrs that you but in !!
Reply With Quote
  #6  
Old 12-04-2008, 03:00 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,213
Rep Power: 10
Steve has disabled reputation
Default

Quote:
They get two calls, one letter then a certified letter then they get a lien. End of story.
Phil what is your view on why you go with the lien versus a small claims court where you can get a judgment for the money owed?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply With Quote
  #7  
Old 12-04-2008, 04:36 PM
musician/lawnman's Avatar
musician/lawnman musician/lawnman is offline
Chuck
 
Join Date: Feb 2008
Location: South West Florida
Posts: 919
Rep Power: 7
musician/lawnman is on a distinguished road
Default

The whole situation is frustrating as hell I can tell you that. The part that makes it suck even more is that during the last month (which he is refusing to pay for) I spent hours & hours there doing a full fall clean up & trimmed everything on the property! (which is included in the monthly rate but still that's assuming that I'll get paid) So Everything is freshly trimmed for the winter & so he's gonna try to gig me for October, & November on top of cancelling a $100/month agreement going into the slower months..... auugh!
I bet he'll probably let the place go completely neglected til march & then hire some other poor schmuck for next season.
__________________
AAA QUALITY CLEAN CUT, LLC.
LAWN CARE & LANDSCAPING
Visit us here:

  #8  
Old 12-04-2008, 05:14 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,213
Rep Power: 10
Steve has disabled reputation
Default

I feel for you in this situation. I think something that's important to keep in mind is not to take this as a personal attack on you. His behavior seems strange to me and you just never know what is going on in his life. Did he lose money in the stock market. Is he having trouble making ends meet. Is he afraid of losing his house.

We just don't know what is going on with him but we know he has a contract with you and he owes you money. So, if he sees that you are not going away and he is going to have to deal with all of this, he might just decide to pay you for what you have done up to this point and move on with his life.

Let us know what you decide to do.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #9  
Old 12-04-2008, 06:36 PM
Little's's Avatar
Little's Little's is offline
Brandon
 
Join Date: Jun 2007
Location: Shasta Lake CA.
Posts: 814
Rep Power: 8
Little's is on a distinguished road
Default

So your regular agreement is for mowing etc, which you did, right? Make it clear that he owes you for the work performed, and then have him send you a bill for the weed pulling he had to do! haha

Just kidding, chalk it up as a lesson learned and go find another customer to fill his spot.
__________________
Northern California
Reply With Quote
  #10  
Old 12-04-2008, 09:50 PM
StartALawnCareBusiness's Avatar
StartALawnCareBusiness StartALawnCareBusiness is offline
Keith
 
Join Date: May 2007
Posts: 731
Rep Power: 0
StartALawnCareBusiness is on a distinguished road
Default

Chuck:

It sounds like you are at one of those crossroads where you wonder if it is worth attempting to salvage this customer or just dump him and spend your time gaining other clients.

Here is what I have done in situations like this. Tell him your position once more just like you told us above and let him know that you truly feel like you handled the application of the chemical to the best of your ability. Let him know that you continued to maintain his lawn according to your contract and that you feel you should be paid in full for the duration of the contract.

Now comes the hard part. Once you feel he has a balanced viewpoint on the situation, trust him with control of the outcome. Ask his ideas for an equitable solution.

I think he is just frustrated...maybe at the weeds or maybe at something else in his life, like Steve said. He just wants to blame someone. Maybe he left the lid off the chemical and it rained and diluted the solution. Maybe it was old or never worked in the first place and he's embarrassed to admit it.

Anyway, lay it out to him and ask him what he thinks is truly fair to both parties. My bet is that you will be able to salvage this business relationship.

Good luck:

Keith
__________________
Start a profitable lawn care business.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
My opinion of HUSTLER kolawns Lawn Maintenance / Lawn Renovation 5 07-28-2008 01:17 AM
Loyalty means nothing tiedeman Outdoor Power Equipment Discussion, Repairs, Buy or Sell 12 11-13-2006 09:54 PM
What's your opinion? Steve General Business Discussions 4 06-30-2006 12:11 PM
Can i get your opinion MCSLAWNCARE General Business Discussions 12 02-13-2006 07:16 AM
Revolution means.... Steve General Business Discussions 0 12-08-2003 08:05 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Mow and leaf cleanup bid
SGL1
Yesterday 07:28 PM
Today 07:39 PM
by SGL1
15 176
Late charge
Simon Abousaada
Today 07:23 PM
Today 07:23 PM
by Simon Abousaada
0 12
Need input on a bid
phlawncare
07-28-2014 08:51 PM
Today 06:35 PM
by phlawncare
6 177
Building credit
Matther777
07-27-2014 05:20 PM
Today 05:50 PM
by Matther777
11 237
New from Texas
Livingston Lawn Care
07-25-2014 11:17 AM
Today 01:03 PM
by Steve
5 206
Single tree, mow customer
WesleySnips
06-27-2014 10:12 AM
Today 12:31 PM
by Steve
17 729
Formulas Used
BaileynSamsMum
Yesterday 06:40 AM
Today 12:19 PM
by Steve
3 126
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
Today 06:29 AM
by kslawn
5 174
Will summer ever come
ExtremeLawncareServices
Yesterday 08:27 AM
Yesterday 08:29 PM
by SGL1
5 131
From Concord NC
SouthernRootsLawnCare
07-26-2014 02:34 PM
Yesterday 02:28 PM
by Steve
3 132
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
Yesterday 02:28 PM
by Steve
4 189
Echo Edger 'Neutral'
WesleySnips
07-25-2014 05:28 PM
Yesterday 02:25 PM
by Steve
4 185
Left handed edging with...
SGL1
07-23-2014 08:59 PM
07-28-2014 07:39 AM
by SGL1
15 373
Echo PE 266 edger
stevef1201
07-01-2014 01:28 PM
07-27-2014 10:14 PM
by WesleySnips
5 382
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
07-27-2014 01:21 PM
by ExtremeLawncareServices
80 4,733
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
07-27-2014 08:16 AM
by Just for Cuts
7 223
need some help geting...
dalvan0
07-13-2014 09:28 PM
07-26-2014 04:39 PM
by BLC7
7 375
new trailer help
mattthelawnguy
07-11-2014 08:21 PM
07-25-2014 06:31 PM
by mattthelawnguy
13 568
You know it;s gonna be a...
stevef1201
07-25-2014 08:50 AM
07-25-2014 01:34 PM
by Steve
1 135
Customer letters
kslawn
07-23-2014 06:17 AM
07-25-2014 01:20 PM
by Steve
5 262
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
07-24-2014 07:09 PM
by SGL1
29 1,332
Need help determining...
Jbss861
07-20-2014 02:33 PM
07-24-2014 01:11 PM
by Steve
13 442
Should I ?
googus
07-22-2014 04:06 PM
07-24-2014 12:10 PM
by Steve
4 279
My First Apartment...
SSLCtn
05-26-2014 10:17 PM
07-24-2014 06:46 AM
by kslawn
15 962
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
07-24-2014 06:38 AM
by kslawn
3 263
Selling lawns like...
eastsidelandcare
07-17-2014 03:51 PM
07-24-2014 06:28 AM
by kslawn
3 317
Scag new "Eliminator"......
ExtremeLawncareServices
07-20-2014 10:45 AM
07-23-2014 05:37 PM
by Just for Cuts
9 366
need professional advice...
Fiddlers_green
07-20-2014 07:21 PM
07-23-2014 12:42 PM
by Steve
3 263
new to me box truck
jrayb39667
03-06-2014 10:20 PM
07-23-2014 12:40 PM
by Steve
15 1,479
Lawn Service back in...
LawnCareMan280
07-18-2014 09:00 PM
07-23-2014 11:48 AM
by Steve
4 292
Overspray?
stevef1201
07-21-2014 04:20 PM
07-23-2014 11:39 AM
by Steve
3 203
Hello Everyone! Newbie...
SLKlawn
07-17-2014 06:22 PM
07-22-2014 01:53 PM
by Steve
6 347
Proper height for lawn
rob lederhilger
05-26-2014 08:01 AM
07-21-2014 02:53 PM
by LawnDoctor
9 709
Blade sharpener
Just for Cuts
07-04-2014 12:31 PM
07-21-2014 01:48 PM
by Steve
9 570
What's my business worth?
Chaz
07-16-2014 01:35 PM
07-21-2014 01:45 PM
by Steve
4 357
1.5 Acre Jungle
WesleySnips
07-15-2014 05:57 PM
07-20-2014 11:31 AM
by ExtremeLawncareServices
21 698
Gopher schedule software
Ray
07-18-2014 04:13 PM
07-18-2014 04:13 PM
by Ray
0 251
2006 Chevy fuel pump...
KevinsLawns
07-17-2014 08:39 PM
07-18-2014 11:51 AM
by Steve
1 240
Halfway point of year!
Steve
07-01-2014 12:08 PM
07-18-2014 11:38 AM
by Steve
14 803
I got told to leave and...
gwilson98
06-16-2014 02:07 PM
07-17-2014 11:43 AM
by Steve
16 1,122
Hey guys this is the...
prmenter@gmail.com
07-07-2014 08:23 PM
07-16-2014 08:10 PM
by ExtremeLawncareServices
28 853
Mowing the hills
prmenter@gmail.com
07-08-2014 12:22 PM
07-16-2014 05:00 PM
by Just for Cuts
18 777
Say Hello !!!
Steve
03-19-2007 11:18 AM
07-15-2014 05:38 PM
by icon2000
1,184 321,275
Classified Ad Template...
bcfb
06-05-2013 02:40 AM
07-15-2014 11:16 AM
by Steve
15 3,794
Husqvarna pz 60
CDLAWNCARE
07-06-2014 06:50 PM
07-15-2014 08:53 AM
by kslawn
10 517
Lowballers
Chaz
07-11-2014 03:55 PM
07-14-2014 12:27 PM
by Steve
5 426
My new side job
Sprinkler Buddy
05-10-2014 05:23 AM
07-14-2014 12:15 PM
by Steve
10 880
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
07-13-2014 10:36 PM
by GoGreenerKS
10 618
New Mower and Trailer
Chaz
06-25-2014 12:04 PM
07-13-2014 06:25 PM
by SGL1
7 641
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
07-12-2014 07:36 PM
by SGL1
21 1,973
» Popular Tags
34'' auger blades butterfly gardens charge christmas christmas light hanging credit card customers ditches exmark fall ferris financing first truck franchise georgia gopherhaul grass gravely growing a lawn care business health holiday how much to charge john deere quik trac kansas city lawn lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo leaf lighting brass outdoor lights marketing mechanic monthly mow mulch mulch price new and restored landscapes new buisness new business organize podcast property management company pto riding mower running a business savannah scag schedule seo social media starting a business start up lawn care business stihl top dresser toro toro grand stand trailer tree care trimmer rack walker winter winter services
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:12 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:12 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy