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General Business Discussions

A place to talk about general business discussions.
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  #1  
Old 04-03-2006, 11:49 PM
tiedeman
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Well, I decided what I am going to do:

We guarantee our work. If you are not happy with your last application, the next one is free of charge.

Now should I use "we" or should I use "I"
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Old 04-04-2006, 07:43 AM
NickN NickN is offline
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Use "I" in this case.Makes it more personal.
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  #3  
Old 04-04-2006, 10:38 AM
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Troy this is just my view. I don't know which is best but if I had a lawn applicator I was not happy with, I wouldn't want the next service free, I would just want them gone.

However, I wonder, say a customer says I am not happy with the application and you give the next one free, then what? Do you keep servicing them throughout the year or is that it?

If that is it, why put any more energy into that customer, just refund the money and move on to find a longer term customer.

What's your view on this?
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Old 04-04-2006, 11:39 AM
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here's my fert guy's guarantee:
I guarantee your complete satisfaction. Your property will be treated by professionals with respect to details. I will work on your lawn until you are satisfied.
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Old 04-04-2006, 11:44 AM
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Thank you for posting it.

Bill as a consumer, which would make you more want to use the company?

The one you posted or one where you would get a refund?
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Old 04-04-2006, 12:14 PM
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The reason that I thought about the next one for free, because then it is more likely that perhaps a good customer will stick around. Now, what if something happens that was really my fault, and I only give them the last fertilization for free, and then they move on. I really can't correct the situation I feel
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Old 04-04-2006, 12:17 PM
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That is true.

I don't know which would work better, but the important thing is that you are trying and experimenting.
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Old 04-04-2006, 12:49 PM
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that is true.

I am going to have to think about it really thoroughly and figure out what would work the best
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Old 04-04-2006, 01:07 PM
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Ask your friends and family.

See which guarentee they would prefer.
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Old 04-04-2006, 03:32 PM
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Quote:
Originally Posted by [b
Quote[/b] (Team Gopher @ April 04 2006,12:44)]Thank you for posting it.

Bill as a consumer, which would make you more want to use the company?

The one you posted or one where you would get a refund?
I am curious too what you think Bill
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