Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Community Assistance

Community Assistance Community questions, comments, and suggestions. Problems posting? Email me.

Customer Letters


Community Assistance

Community questions, comments, and suggestions. Problems posting? Email me.
Reply
 
Thread Tools Search this Thread
  #1  
Old 10-22-2008, 10:17 AM
prestigelawnservice prestigelawnservice is offline
Junior Member
 
Join Date: Jun 2008
Posts: 3
Rep Power: 6
prestigelawnservice is on a distinguished road
Default Customer Letters

At one time I thought there was an end of the year letter template in this section. Did a search found nothing. Was it taken off or in another section

Thanks
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 10-22-2008, 10:43 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 35,752
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Well, when I switched over to the new forum it is possible some things got lost but I don't remember taking it off.

What were you looking for the letter to say?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 10-22-2008, 11:51 AM
prestigelawnservice prestigelawnservice is offline
Junior Member
 
Join Date: Jun 2008
Posts: 3
Rep Power: 6
prestigelawnservice is on a distinguished road
Default basic letter

It said something like end of the season, last billing, thanks for the business and contacting them when its gets closer to spring. It was basic end of season letter

Thanks
Reply With Quote
  #4  
Old 10-22-2008, 12:07 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 35,752
Rep Power: 10
Steve has disabled reputation
Default

I found it and added it to the free letter section. Let me know if that helps.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 10-22-2008, 01:51 PM
prestigelawnservice prestigelawnservice is offline
Junior Member
 
Join Date: Jun 2008
Posts: 3
Rep Power: 6
prestigelawnservice is on a distinguished road
Default Thanks

Thanks Steve. That was the one I was looking for.
Reply With Quote
  #6  
Old 10-22-2008, 09:28 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 35,752
Rep Power: 10
Steve has disabled reputation
Default

Great! Let me know how it works out.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 10-22-2008, 11:18 PM
landonkade's Avatar
landonkade landonkade is offline
Matt
 
Join Date: May 2007
Location: alabama
Age: 31
Posts: 447
Rep Power: 7
landonkade
Default

Quote:
Originally Posted by Steve View Post
I found it and added it to the free letter section. Let me know if that helps.

Do you have any letters explaining that lawn service is a Year Around Service. Here where i live Alabama, it never really gets very cold, winter months are in the 50's and then warms up. I have heard that in the winter time is where lawn care operators make more money, than spring, cause you dont go out as much, but they still pay the same to have a steady price though out the year.

When i ask the customer if they want a yearly service, they say YES, this will be 12 months, and they say yes, but some cancel on me when winter comes, and i try to stress to them, i tell the customer we have to make a living to just like you, dont you get a paycheck in the winter months, do you pay bills, and they say YES I DO, i say I DO TO. I say didnt you agree to have a yearly service, they say YES. I ask them whats wrong. They say the grass isnt growing. I tell them you still have the 1/3 to take off to have that cleaner look, and so on, and so on.

I thought about getting them to sign the contracts, they have a copy and i have a copy, and then each and every time i come out to do the service they get a invoice and i sign it and they sign it they get a copy and i get a copy, and a 10 day gross, if not paid, then late charges apply

I have some accounts that have not paid in 3 months, and some that havent paid in 27 days. Thinking about sending them a certified letter by a lawyer

Last edited by landonkade; 10-22-2008 at 11:20 PM.
Reply With Quote
  #8  
Old 10-23-2008, 07:25 PM
landonkade's Avatar
landonkade landonkade is offline
Matt
 
Join Date: May 2007
Location: alabama
Age: 31
Posts: 447
Rep Power: 7
landonkade
Default

Quote:
Originally Posted by landonkade View Post
Do you have any letters explaining that lawn service is a Year Around Service. Here where i live Alabama, it never really gets very cold, winter months are in the 50's and then warms up. I have heard that in the winter time is where lawn care operators make more money, than spring, cause you dont go out as much, but they still pay the same to have a steady price though out the year.

When i ask the customer if they want a yearly service, they say YES, this will be 12 months, and they say yes, but some cancel on me when winter comes, and i try to stress to them, i tell the customer we have to make a living to just like you, dont you get a paycheck in the winter months, do you pay bills, and they say YES I DO, i say I DO TO. I say didnt you agree to have a yearly service, they say YES. I ask them whats wrong. They say the grass isnt growing. I tell them you still have the 1/3 to take off to have that cleaner look, and so on, and so on.

I thought about getting them to sign the contracts, they have a copy and i have a copy, and then each and every time i come out to do the service they get a invoice and i sign it and they sign it they get a copy and i get a copy, and a 10 day gross, if not paid, then late charges apply

I have some accounts that have not paid in 3 months, and some that havent paid in 27 days. Thinking about sending them a certified letter by a lawyer
bump.............
Reply With Quote
  #9  
Old 10-24-2008, 03:48 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 35,752
Rep Power: 10
Steve has disabled reputation
Default

There are some contract samples that you can use for a year round monthly payments.

Also there is a letter template to send to people who are late in paying their invoices.

Let me know how that works out for you.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 10-27-2008, 02:43 PM
LawncareMarketingMagic LawncareMarketingMagic is offline
Lawn Care Business Consultant
 
Join Date: Jul 2005
Location: Rock Hill, SC
Age: 39
Posts: 132
Rep Power: 0
LawncareMarketingMagic is an unknown quantity at this point
Default

One of the ways to overcome this 'cold weather reluctance' on the part of your customers is to stay in touch with them during these colder months.

Even though you're not providing service as often as the summertime, by communicating with them frequently through either an e-mail newsletter, a hard copy newsletter (the BEST way), or just by calling once a month, you have the opportunity to educate them on your services.

Plus, this gives you an opportunity to tell them how much you appreciate their business. Studies have shown that 62% of customers cancel or don't patronize a business again simply because they feel under-appreciated.

Make them feel appreciated and a lot of your 'cancelation' or late-pay problems will go away.
__________________
Chestin
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Thank You Letters mowboy General Business Discussions 2 11-07-2008 04:43 PM
Customer Letters Steve General Business Discussions 16 03-10-2008 03:20 AM
looking for referral letters landonkade Lawn Care Marketing & Post your marketing material for review! 1 06-02-2007 08:46 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
quickbooks users
CDLAWNCARE
Today 09:03 AM
Today 09:58 PM
by MBLC
3 65
this mower is driving me...
boog
04-17-2014 12:07 PM
Today 08:26 PM
by boog
9 215
employee pay
4 seasons maintenance
04-10-2011 09:34 PM
Today 04:40 PM
by Dan Tanner
20 6,813
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
Today 01:19 PM
by phlawncare
17 462
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Today 11:13 AM
by ExtremeLawncareServices
32 1,117
Lawn Renovation
stevef1201
04-11-2014 12:00 PM
Today 11:11 AM
by kslawn
10 288
danny 2
danny2
Yesterday 10:19 PM
Today 05:13 AM
by Sprinkler Buddy
2 92
I Got Taken...,
Dan Tanner
Yesterday 06:26 AM
Yesterday 08:15 PM
by Dan Tanner
3 154
new to this forum!
mower13126
04-18-2014 07:37 PM
Yesterday 05:34 PM
by Sprinkler Buddy
3 114
REO calling
Dan Tanner
04-16-2014 05:03 PM
Yesterday 11:17 AM
by kslawn
11 278
Customers droping like...
goodtimez
04-18-2014 09:53 AM
Yesterday 08:09 AM
by CDLAWNCARE
7 188
Back for this year
xandrew245x
02-21-2014 04:30 PM
Yesterday 07:59 AM
by xandrew245x
14 880
Any greenhouse operators...
GoGreenerKS
04-15-2014 11:21 AM
Yesterday 07:49 AM
by CDLAWNCARE
4 148
Looking for advice on a...
Tekeda1
04-13-2014 09:53 AM
Yesterday 04:22 AM
by Tekeda1
17 406
2.5 acre mowing
xandrew245x
04-18-2014 06:55 AM
04-18-2014 08:57 PM
by xandrew245x
6 139
Best Bulk Mulch delivery...
Steven Virgadamo
04-18-2014 09:52 AM
04-18-2014 05:34 PM
by Steve
2 76
Steve Virgadamo,...
Steven Virgadamo
04-18-2014 09:49 AM
04-18-2014 05:08 PM
by Steve
2 67
Instagram
Gerardo_Landscape
04-16-2014 11:28 AM
04-18-2014 04:51 PM
by Steve
3 113
Help with weed liability!
Prolawnofchatt
04-15-2014 09:10 AM
04-18-2014 04:47 PM
by Steve
5 201
Nationwide lawn care...
Billy Goat
04-15-2014 05:21 PM
04-18-2014 04:39 PM
by Steve
9 224
Truck Signage
Dan Tanner
04-16-2014 11:00 PM
04-18-2014 04:04 PM
by stevef1201
10 242
leaf removal
tlf59263
04-15-2014 10:00 PM
04-18-2014 03:59 PM
by stevef1201
6 196
Pay per click advertising
roostertail
02-12-2014 07:26 PM
04-17-2014 07:11 PM
by yardrate
10 616
Accepting credit cards,...
Darksteel
03-17-2014 08:01 PM
04-16-2014 01:02 PM
by jymie
15 749
Trimec
acrajchel
04-15-2014 08:24 PM
04-16-2014 11:10 AM
by Steve
3 119
Gopher Forum Discount!
BlackRain75
04-12-2014 10:44 PM
04-16-2014 10:50 AM
by Steve
9 285
hello
NFrailey
04-15-2014 01:39 PM
04-16-2014 10:48 AM
by Steve
1 106
Pricing a Mulch Job
dmcalpi
04-07-2014 02:16 PM
04-16-2014 09:40 AM
by jymie
21 645
google earth
CDLAWNCARE
04-12-2014 03:24 PM
04-16-2014 09:36 AM
by jymie
8 244
There has to be an...
CDLAWNCARE
04-14-2014 12:59 PM
04-15-2014 04:06 PM
by Dan Tanner
6 190
First Day Back!
BelleCityLawn1
04-09-2014 09:13 PM
04-15-2014 11:16 AM
by Steve
11 321
Mow America
stevegredler
04-13-2014 01:02 PM
04-14-2014 09:53 PM
by kslawn
5 222
Power Broom
acrajchel
04-14-2014 07:46 AM
04-14-2014 12:47 PM
by CDLAWNCARE
2 119
Say Hello !!!
Steve
03-19-2007 11:18 AM
04-14-2014 11:34 AM
by Steve
1,176 285,883
Equipment reviews
Greg'slawnandlandscape
04-09-2014 07:17 AM
04-14-2014 11:27 AM
by Greg'slawnandlandscape
13 478
Sulky and Turf Tracer
acrajchel
04-07-2014 01:44 PM
04-14-2014 10:51 AM
by Steve
8 376
Aerating Prices?
Dan Tanner
04-08-2014 03:16 PM
04-14-2014 10:31 AM
by Steve
13 468
Estimating help
acrajchel
04-11-2014 06:06 PM
04-14-2014 10:20 AM
by Steve
3 187
Need help bidding church...
GreenRidge Lawn&Landscape
04-07-2014 08:01 PM
04-14-2014 09:49 AM
by Steve
12 448
Hello all
Griff20114
04-12-2014 05:08 PM
04-14-2014 09:46 AM
by Steve
1 123
Step by Step Spring Lawn...
WarriorLawnscaping
04-10-2014 07:01 AM
04-14-2014 09:43 AM
by Steve
5 267
Jeff Cowden
jcowden
04-11-2014 07:27 PM
04-14-2014 09:39 AM
by Steve
1 118
Exmark Commercial 30...
Dan Tanner
04-11-2014 05:35 AM
04-14-2014 09:37 AM
by Steve
4 213
What Was Your Setup When...
superrman77
02-11-2014 10:53 AM
04-14-2014 08:04 AM
by acrajchel
21 1,614
Small guy time to get a...
googus
04-08-2014 08:16 AM
04-13-2014 07:18 PM
by A. Kulak Landscaping
9 351
Weekly vs. Bi-weekly
CDLAWNCARE
04-12-2014 01:48 PM
04-13-2014 06:03 PM
by kslawn
9 359
Weed ID help
TwinBrosLC
04-12-2014 10:39 AM
04-13-2014 07:40 AM
by stevef1201
4 182
Lexington, KY
acrajchel
04-07-2014 01:06 PM
04-11-2014 09:49 PM
by acrajchel
1 152
Food Plot Management
BlackRain75
04-11-2014 10:20 AM
04-11-2014 03:51 PM
by Steve
4 146
Estimating a job
acrajchel
04-08-2014 11:07 AM
04-11-2014 03:32 PM
by Steve
6 329
» Popular Tags
4wd 34'' bid charge christmas light hanging christmas lighting collections subcontractor color jet courtesy call credit card processing cultivation customers decorating echo ecosymbiosis escrow exmark ferris first truck flower bed cultivation price fs90r fundraiser gopherhaul grass gravely holiday honda how much to charge introduction lawn care lawn care business show lawn service leaf removal lighting marketing mechanic monthly mowing mowing clarksville mulch native plants new buisness new business online classifieds organize outdoor environments payday pb500t podcast reo requests riding mower rotating scag season seo social media starting a business start up lawn care business steve stihl taxes top dresser toro trailer truck turfgrass consulting walker winter winter services
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 11:35 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 11:35 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy