Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Community Assistance

Community Assistance Community questions, comments, and suggestions. Problems posting? Email me.

Customer Letters


Community Assistance

Community questions, comments, and suggestions. Problems posting? Email me.
Reply
 
Thread Tools Search this Thread
  #1  
Old 10-22-2008, 11:17 AM
prestigelawnservice prestigelawnservice is offline
Junior Member
 
Join Date: Jun 2008
Posts: 3
Rep Power: 7
prestigelawnservice is on a distinguished road
Default Customer Letters

At one time I thought there was an end of the year letter template in this section. Did a search found nothing. Was it taken off or in another section

Thanks
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 10-22-2008, 11:43 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,683
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Well, when I switched over to the new forum it is possible some things got lost but I don't remember taking it off.

What were you looking for the letter to say?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 10-22-2008, 12:51 PM
prestigelawnservice prestigelawnservice is offline
Junior Member
 
Join Date: Jun 2008
Posts: 3
Rep Power: 7
prestigelawnservice is on a distinguished road
Default basic letter

It said something like end of the season, last billing, thanks for the business and contacting them when its gets closer to spring. It was basic end of season letter

Thanks
Reply With Quote
  #4  
Old 10-22-2008, 01:07 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,683
Rep Power: 10
Steve has disabled reputation
Default

I found it and added it to the free letter section. Let me know if that helps.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 10-22-2008, 02:51 PM
prestigelawnservice prestigelawnservice is offline
Junior Member
 
Join Date: Jun 2008
Posts: 3
Rep Power: 7
prestigelawnservice is on a distinguished road
Default Thanks

Thanks Steve. That was the one I was looking for.
Reply With Quote
  #6  
Old 10-22-2008, 10:28 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,683
Rep Power: 10
Steve has disabled reputation
Default

Great! Let me know how it works out.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 10-23-2008, 12:18 AM
landonkade's Avatar
landonkade landonkade is offline
Matt
 
Join Date: May 2007
Location: alabama
Age: 32
Posts: 447
Rep Power: 8
landonkade
Default

Quote:
Originally Posted by Steve View Post
I found it and added it to the free letter section. Let me know if that helps.

Do you have any letters explaining that lawn service is a Year Around Service. Here where i live Alabama, it never really gets very cold, winter months are in the 50's and then warms up. I have heard that in the winter time is where lawn care operators make more money, than spring, cause you dont go out as much, but they still pay the same to have a steady price though out the year.

When i ask the customer if they want a yearly service, they say YES, this will be 12 months, and they say yes, but some cancel on me when winter comes, and i try to stress to them, i tell the customer we have to make a living to just like you, dont you get a paycheck in the winter months, do you pay bills, and they say YES I DO, i say I DO TO. I say didnt you agree to have a yearly service, they say YES. I ask them whats wrong. They say the grass isnt growing. I tell them you still have the 1/3 to take off to have that cleaner look, and so on, and so on.

I thought about getting them to sign the contracts, they have a copy and i have a copy, and then each and every time i come out to do the service they get a invoice and i sign it and they sign it they get a copy and i get a copy, and a 10 day gross, if not paid, then late charges apply

I have some accounts that have not paid in 3 months, and some that havent paid in 27 days. Thinking about sending them a certified letter by a lawyer

Last edited by landonkade; 10-23-2008 at 12:20 AM.
Reply With Quote
  #8  
Old 10-23-2008, 08:25 PM
landonkade's Avatar
landonkade landonkade is offline
Matt
 
Join Date: May 2007
Location: alabama
Age: 32
Posts: 447
Rep Power: 8
landonkade
Default

Quote:
Originally Posted by landonkade View Post
Do you have any letters explaining that lawn service is a Year Around Service. Here where i live Alabama, it never really gets very cold, winter months are in the 50's and then warms up. I have heard that in the winter time is where lawn care operators make more money, than spring, cause you dont go out as much, but they still pay the same to have a steady price though out the year.

When i ask the customer if they want a yearly service, they say YES, this will be 12 months, and they say yes, but some cancel on me when winter comes, and i try to stress to them, i tell the customer we have to make a living to just like you, dont you get a paycheck in the winter months, do you pay bills, and they say YES I DO, i say I DO TO. I say didnt you agree to have a yearly service, they say YES. I ask them whats wrong. They say the grass isnt growing. I tell them you still have the 1/3 to take off to have that cleaner look, and so on, and so on.

I thought about getting them to sign the contracts, they have a copy and i have a copy, and then each and every time i come out to do the service they get a invoice and i sign it and they sign it they get a copy and i get a copy, and a 10 day gross, if not paid, then late charges apply

I have some accounts that have not paid in 3 months, and some that havent paid in 27 days. Thinking about sending them a certified letter by a lawyer
bump.............
Reply With Quote
  #9  
Old 10-24-2008, 04:48 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,683
Rep Power: 10
Steve has disabled reputation
Default

There are some contract samples that you can use for a year round monthly payments.

Also there is a letter template to send to people who are late in paying their invoices.

Let me know how that works out for you.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 10-27-2008, 03:43 PM
LawncareMarketingMagic LawncareMarketingMagic is offline
Lawn Care Business Consultant
 
Join Date: Jul 2005
Location: Rock Hill, SC
Age: 39
Posts: 132
Rep Power: 0
LawncareMarketingMagic is an unknown quantity at this point
Default

One of the ways to overcome this 'cold weather reluctance' on the part of your customers is to stay in touch with them during these colder months.

Even though you're not providing service as often as the summertime, by communicating with them frequently through either an e-mail newsletter, a hard copy newsletter (the BEST way), or just by calling once a month, you have the opportunity to educate them on your services.

Plus, this gives you an opportunity to tell them how much you appreciate their business. Studies have shown that 62% of customers cancel or don't patronize a business again simply because they feel under-appreciated.

Make them feel appreciated and a lot of your 'cancelation' or late-pay problems will go away.
__________________
Chestin
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Thank You Letters mowboy General Business Discussions 2 11-07-2008 05:43 PM
Customer Letters Steve General Business Discussions 16 03-10-2008 04:20 AM
looking for referral letters landonkade Lawn Care Marketing & Post your marketing material for review! 1 06-02-2007 09:46 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Georgia Boys!
Chilehead
Today 10:23 PM
Today 10:23 PM
by Chilehead
0 1
Repair or replace the...
lxarth
Yesterday 05:07 PM
Today 10:20 PM
by Chilehead
4 94
Hello from Md
homey
Yesterday 06:55 PM
Today 09:32 PM
by homey
3 68
Has Obamacare helped or...
Steve
Today 04:37 PM
Today 04:37 PM
by Steve
0 22
Employee job training...
brookline
12-15-2014 08:15 PM
Today 02:09 PM
by SuperiorPower
5 194
I'm BACK!
SuperiorPower
12-16-2014 11:08 PM
Today 02:05 PM
by SuperiorPower
2 109
what do you "love" to...
calebmoss
07-06-2011 10:05 PM
Yesterday 05:09 PM
by Chilehead
28 8,870
What Fertilizer to Use?
acrajchel
04-07-2014 02:56 PM
Yesterday 01:11 PM
by Steve
23 2,899
Grass hopper mower
ExtremeLawncareServices
12-05-2013 09:51 AM
Yesterday 09:40 AM
by SuperiorPower
34 6,045
Peco Bagger
AGPS
11-18-2014 02:20 PM
Yesterday 09:13 AM
by SuperiorPower
15 1,245
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
12-15-2014 10:30 PM
by ExtremeLawncareServices
188 16,435
New to Gopher Haul-from...
323k13l
12-12-2014 10:34 PM
12-15-2014 02:58 PM
by Steve
3 238
hi
creteland
12-12-2014 09:06 AM
12-15-2014 01:45 PM
by Steve
5 240
New addition to my small...
googus
12-12-2014 07:36 PM
12-15-2014 07:47 AM
by googus
4 307
Ferris IS700Z
rmccutchan
12-14-2014 01:10 AM
12-14-2014 11:41 PM
by rmccutchan
4 213
Charge what the market...
Billy Goat
12-09-2014 12:39 PM
12-14-2014 06:39 PM
by biglee
20 742
Hi from IL
steveinil
11-25-2014 02:07 PM
12-12-2014 07:18 AM
by steveinil
4 752
Utility Company Right of...
eastsidelandcare
12-11-2014 04:54 PM
12-11-2014 04:54 PM
by eastsidelandcare
0 229
leaf removal
Double J LLC
10-03-2014 05:24 PM
12-11-2014 04:50 PM
by eastsidelandcare
33 3,976
suggestions on full lawn...
Brian3137
12-10-2014 07:18 PM
12-11-2014 03:41 PM
by Steve
6 334
new to me box truck
jrayb39667
03-06-2014 11:20 PM
12-11-2014 09:43 AM
by Sprinkler Buddy
18 3,295
Hello from SW FL!!
5StarLawnscaping
12-05-2014 02:35 PM
12-10-2014 02:45 PM
by WesleySnips
7 570
Echo pb200 blower fuel...
googus
12-06-2014 09:03 PM
12-09-2014 06:35 PM
by Steve
3 418
Facebook
element009
03-23-2011 09:36 AM
12-09-2014 06:24 PM
by Steve
36 9,727
Are you prepared for the...
Steve
12-02-2014 04:13 PM
12-09-2014 06:22 PM
by Steve
7 831
Email Address Name
Just Cuts
12-07-2014 09:49 PM
12-08-2014 03:15 PM
by Steve
3 375
Inspection form
stevef1201
12-07-2014 10:38 AM
12-08-2014 03:10 PM
by Steve
1 374
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
12-08-2014 12:37 PM
by jrs.landscaping
108 34,080
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
12-07-2014 06:35 PM
by stevef1201
24 1,642
Innovation by mandate
bayoubandit
11-29-2014 01:33 PM
12-06-2014 03:27 PM
by SGL1
12 898
Trying something new,...
ExtremeLawncareServices
09-21-2014 10:07 PM
12-05-2014 11:06 AM
by Steve
9 2,203
Good help is hard to find
Hanks Lawn Care Services
11-19-2014 03:27 PM
12-04-2014 01:32 PM
by stevef1201
15 1,379
How many hours is too...
Just Cuts
12-04-2014 09:00 AM
12-04-2014 01:02 PM
by Just for Cuts
6 544
Does this sound like a...
googus
12-03-2014 07:47 AM
12-04-2014 12:37 PM
by Steve
5 618
New website
Chilehead
11-20-2014 04:39 PM
12-04-2014 12:27 PM
by Steve
14 1,162
New website
SGL1
12-02-2014 10:55 PM
12-03-2014 11:17 PM
by BLC7
19 790
Websites, how long...
Dan Tanner
03-09-2014 08:29 AM
12-03-2014 11:12 PM
by SGL1
21 3,165
I Want to buy old...
ExtremeLawncareServices
10-10-2014 11:04 PM
12-03-2014 10:36 PM
by ExtremeLawncareServices
8 1,813
GPS trackers for...
Billy Goat
12-02-2014 06:09 PM
12-03-2014 07:17 PM
by Steve
8 646
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
12-03-2014 06:31 PM
by SGL1
17 1,375
Hiring Subs over Temps
Billy Goat
12-02-2014 06:26 AM
12-03-2014 01:24 PM
by Steve
3 580
Thanksgiving cards
Steve
11-10-2008 11:57 AM
12-02-2014 11:11 PM
by SGL1
11 9,451
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
12-02-2014 02:17 PM
by jrs.landscaping
12 1,423
Pressure Washing...
WesleySnips
07-31-2014 07:13 PM
12-02-2014 08:47 AM
by SGL1
6 1,440
old contracts
bayoubandit
11-29-2014 11:10 AM
12-01-2014 11:20 AM
by Steve
3 663
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
12-01-2014 10:54 AM
by Steve
9 1,206
Lawn care truck
Steve
10-10-2009 03:40 AM
12-01-2014 10:45 AM
by Steve
32 15,110
Intuit Quickbooks...
CDLAWNCARE
11-30-2014 10:19 AM
11-30-2014 10:19 AM
by CDLAWNCARE
0 558
Say Hello !!!
Steve
03-19-2007 12:18 PM
11-28-2014 01:36 PM
by Just Cuts
1,196 355,366
Hello from Kentucky
TRV
09-30-2014 06:42 PM
11-28-2014 10:49 AM
by Steve
13 2,252
» Popular Tags
2wd 4x4 aerocore apartment complex auger bark billy goat brushcutter blades bush care charge christmas collections edging employee problems equipment rental estimate foreman four wheel drive georgia gopherhaul grass gravely growing a lawn care business hills holiday husqvarna jobs john deere quik trac labor cost landscape services lawn lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lighting lighting brass outdoor lights marketing mowing mr dave mulch mulch estimate new buisness new business new mower ordinance past due per hour service podcast profit on employee pto push versus ride running a business savannah search engine optimization seo shreaded small engine repair sprayer starting a business steep lawns theft toro grand stand trailer trimmer rack wood
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 10:32 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 10:32 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy