Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

How to get deadbeat customers to pay?


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #11  
Old 10-05-2008, 08:36 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,343
Rep Power: 10
Steve has disabled reputation
Default

I added a sample letter in the free customer letter section. Maybe this will be helpful too.

http://gopherforum.com/showthread.php?p=41704#post41704
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 11-07-2008, 06:47 AM
Tinkersgarden
Guest
 
Posts: n/a
Thumbs up She paid!!

Lawn care business tipsLawn Care Business Book
Steve, Thanks to the sample letter you posted, I was paid. That's one deadbeat down and 1 to go! It was a small victory and a boost to my self esteem. Thanks!! Amy
Reply With Quote
  #13  
Old 11-07-2008, 07:04 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,343
Rep Power: 10
Steve has disabled reputation
Default

Amy, that is great news!

Tell us what you did to get paid. Did you use the letter? If so, how did you send it?

I am sure a lot of new lawn care business owners are reading this, wondering what steps you took to get success.

Thanks!
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #14  
Old 11-09-2008, 06:57 PM
Tinkersgarden
Guest
 
Posts: n/a
Talking Deadbeat Paid!

First, I called the Small Claims Court in Oakland County and gathered information on starting a small court claim. How much to file, how much for the Sheriff to serve papers, etc. Then, I gathered my information regarding my deadbeat client; like the dates we performed lawn & garden maintenance and filled in the blanks. I stressed she had 5 days after the receipt of the letter to settle her bill. If not, then I will file a claim against her for theft of services.

I went to the post office and sent the letter registered mail. 3 days latter, I received her payment in full. I ran to the bank and deposited the check; hoping she didn't put a stop payment on it! Accompanying her check was a little nasty note stating that she was the one who fired us, but that doesn't excuse her nonpayment.

Steve, thanks for the letter templates and all your help! Amy
Reply With Quote
  #15  
Old 11-10-2008, 08:42 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,343
Rep Power: 10
Steve has disabled reputation
Default

Hi Amy,

That is great news!

Is there anyway you could share with us the text of the letter you used, take out the personal info, so others in your same boat can see what worked for you?

I think the formatting would really be beneficial.

Thanks!
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #16  
Old 11-11-2008, 05:38 AM
Tinkersgarden
Guest
 
Posts: n/a
Red face

Steve:

Here's the letter format that I used. I removed the personal information and others who use it can just fill in the blanks appropriately.

Dear deadbeat:

You had hired ABC Company on (insert date) to perform garden maintenance at 3 week intervals, starting this day. At the same time, you hired us for lawn maintenance at an agreed price of $$, starting this day. Since then, I've performed garden maintenance per our contract on this day and lawn maintenance was performed on the following dates. Payment terms per our contract are due upon completion. Payments for the services listed above are now due immediately. Despite several phone calls to you to collect payment, you have stated on 3 seperate occasions that your payment is in the mail. Since I have not received payment to date, your services were terminated by ABC Company on said date, due to theft of services.

As per our contract, I am requesting to be paid $$$ for our services.

If I do not hear from you within 5 days from the receipt of this letter, then I will file a petition with small claims court in Oakland County.

I look forward to working with you toward a resolution of this matter.

Very truly,
Reply With Quote
  #17  
Old 11-11-2008, 05:59 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,343
Rep Power: 10
Steve has disabled reputation
Default

Thank you so much Amy!

Throughout this experience, what would you say was the biggest lesson you learned about running a lawn care business? Have you learned something new about sensing when a customer is going to be a problem. Are you using contracts now? What advice can you offer the new lawn care business owner who has yet to run into such a problem?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #18  
Old 01-11-2010, 06:35 PM
Fresh Cut's Avatar
Fresh Cut Fresh Cut is offline
Senior Member
 
Join Date: Feb 2009
Location: Atlanta, GA
Posts: 235
Rep Power: 7
Fresh Cut is on a distinguished road
Default

Quote:
Originally Posted by Little's View Post
Go by there every day and knock on her door. Eventually she will get tired of you coming by and pay you . I learned this when I was a collection manager. You may feel like a jerk at first, but then, who's the one that wont pay? Her. It really does work.
who has time for that?
Reply With Quote
  #19  
Old 01-12-2010, 10:57 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,343
Rep Power: 10
Steve has disabled reputation
Default

Quote:
who has time for that?
What method would you prefer using to collect over due money?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #20  
Old 01-27-2010, 02:44 PM
lawnjunkie lawnjunkie is offline
Junior Member
 
Join Date: Oct 2009
Posts: 3
Rep Power: 6
lawnjunkie is on a distinguished road
Default

Small claims court seems to work well. Many offer to pay before the court date because they know they will have to pay in court.

I can even mail in the compalint with a check to file it to save time.

In NJ we only have 90 days to put a lien on someones house, so the small claims court does the trick.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Converting Seasonal Customers to Annual Customers Greenmind Starting a lawn care business. 4 03-07-2008 12:28 AM
old customers quickcleanlawn Lawn Care Marketing & Post your marketing material for review! 3 11-01-2007 12:44 PM
Pre pay customers Crusher Gopher Software Support Archived Question & Answers - Read Only 3 05-01-2007 08:41 PM
Customers gene gls Gopher Software Support Archived Question & Answers - Read Only 1 03-20-2006 06:22 AM
How to get new customers Steve General Business Discussions 21 05-11-2005 02:44 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Great start to the season
jcurr33
Yesterday 08:49 PM
Today 04:44 AM
by Sprinkler Buddy
1 34
What a JERK!
Chilehead
05-06-2015 08:13 AM
Yesterday 11:15 PM
by luckylogger
12 665
I can't believe people...
ExtremeLawncareServices
Yesterday 10:29 AM
Yesterday 04:05 PM
by jrs.landscaping
1 84
More Rain or Less?
Steve
05-20-2015 12:06 PM
05-24-2015 04:37 PM
by SGL1
12 245
uploading video on here?
holymoly
05-24-2015 08:13 AM
05-24-2015 10:26 AM
by Matther777
1 52
new here ! need help
pgrace
05-23-2015 11:29 PM
05-23-2015 11:29 PM
by pgrace
0 56
Equipment dealers
mattthelawnguy
05-21-2015 04:33 PM
05-23-2015 10:24 PM
by Chilehead
3 103
Irrigation
pboy8634
02-21-2010 12:46 PM
05-22-2015 10:05 PM
by biglee
25 8,431
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
05-22-2015 09:58 PM
by biglee
37 9,136
What's your next...
Steve
05-15-2015 11:54 AM
05-21-2015 11:23 PM
by biglee
13 347
Peace garden ideas
SGL1
05-13-2015 03:15 PM
05-21-2015 07:51 PM
by avetslawncare
16 495
Show us your stripes
Just for Cuts
05-21-2015 03:07 PM
05-21-2015 03:07 PM
by Just for Cuts
0 87
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
05-21-2015 02:58 PM
by Just for Cuts
4 166
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
05-20-2015 09:18 PM
by ExtremeLawncareServices
84 6,807
Total yard rehab
SGL1
04-23-2015 03:59 PM
05-19-2015 08:22 PM
by SGL1
15 802
Say Hello !!!
Steve
03-19-2007 11:18 AM
05-19-2015 04:12 PM
by NinaMarie86
1,223 389,678
New Lawn Service
carmelitaslawnservice
05-19-2015 10:02 AM
05-19-2015 02:51 PM
by Steve
1 108
Landscaper Jailed After...
SGL1
05-18-2015 08:15 AM
05-19-2015 02:37 PM
by Steve
5 208
Pictures of commercial...
avetslawncare
04-01-2015 09:47 PM
05-19-2015 02:29 PM
by Steve
38 2,003
feeling like im being...
Bradcook21
05-17-2015 07:33 AM
05-19-2015 02:11 PM
by Steve
6 218
good news yesterday
Bradcook21
05-17-2015 07:08 AM
05-19-2015 06:16 AM
by Bradcook21
3 151
ignition coil
jasonw
05-12-2015 05:31 PM
05-18-2015 12:07 PM
by Steve
3 266
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
05-18-2015 12:06 PM
by Steve
13 695
Big (to me) mulch job
tl757
04-23-2015 05:32 PM
05-15-2015 08:46 PM
by biglee
22 1,493
big dog mowers?
Bradcook21
05-13-2015 04:03 PM
05-14-2015 10:55 AM
by Steve
4 293
Small HOA Bid
lxarth
05-06-2015 10:37 PM
05-13-2015 11:55 AM
by Steve
9 514
New company in Michigan
SEM
04-24-2015 09:27 PM
05-13-2015 11:51 AM
by Steve
11 645
Fired for refusing to...
Mr. Mow
05-09-2015 06:15 AM
05-12-2015 01:36 PM
by Steve
6 509
I have ZERO confidence...
Just for Cuts
05-01-2015 04:24 PM
05-12-2015 03:53 AM
by jrs.landscaping
31 1,102
landscape insurance
clarkslawn
03-30-2015 10:14 PM
05-11-2015 01:15 PM
by Steve
6 1,029
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
05-10-2015 07:50 PM
by ExtremeLawncareServices
9 1,060
Bought my first STIHL...
Mr. Mow
05-09-2015 06:29 AM
05-10-2015 08:36 AM
by Mr. Mow
9 419
advice wanted please and...
CHenricks
05-07-2015 08:40 PM
05-08-2015 04:20 PM
by CHenricks
7 434
Hello
SallyBorowicz
05-06-2015 11:14 AM
05-08-2015 02:21 PM
by Steve
3 347
Mower Advice
tl757
05-06-2015 02:31 PM
05-08-2015 01:45 PM
by Steve
6 470
Home today...Still...
biglee
05-06-2015 11:59 AM
05-07-2015 12:06 PM
by biglee
2 350
I'm Back With The Best...
aduttonater
02-21-2015 12:41 AM
05-07-2015 11:17 AM
by Steve
79 3,983
color fliers?
holymoly
04-18-2015 02:32 PM
05-07-2015 10:57 AM
by Steve
16 1,037
Looking good
mrsmichigan
05-06-2015 09:47 AM
05-07-2015 10:53 AM
by Steve
1 296
What are your biggest...
Steve
05-05-2015 01:24 PM
05-07-2015 10:52 AM
by Steve
2 342
is craiglist good to...
JBENI
04-16-2015 11:11 AM
05-06-2015 07:15 PM
by TheYardGuy
12 1,122
Go daddy web site and...
jcurr33
05-04-2015 06:00 PM
05-05-2015 11:57 AM
by Steve
2 374
How busy are you now?
Steve
05-04-2015 01:10 PM
05-05-2015 11:47 AM
by Steve
4 409
mowfinder
scaypa
04-27-2015 05:44 PM
05-04-2015 01:14 PM
by Steve
1 436
Latest video, Facebook...
Sprinkler Buddy
05-01-2015 06:54 AM
05-04-2015 01:09 PM
by Steve
3 403
weed
avetslawncare
04-16-2015 07:56 PM
05-01-2015 11:38 AM
by Steve
8 821
so i need somehelp with...
dalvan0
04-28-2015 07:43 PM
04-30-2015 10:55 PM
by avetslawncare
3 718
Anyone have a Lawn Care...
nishirandall
04-28-2015 08:45 PM
04-30-2015 12:00 AM
by Steve
1 480
mowing pic
joshlawncare
04-25-2015 12:34 PM
04-29-2015 10:55 PM
by Steve
5 583
Help with a truck
bdodson89
04-27-2015 08:15 PM
04-29-2015 10:47 PM
by Steve
4 480
» Popular Tags
aerocore apartment bid apartment complex apartment lawn care estimate applying auger billy goat brushcutter blades blowout bush contract help curb appeal services deliquentaccounts ditches door hangers employee problems equipment rental estimate facebook flyers foreman free advertising google growing a lawn care business hiring how to husqvarna jobs john deere quik trac landscape landscape services landscaping training lawn lawn care lawn care busines plan managing a lawn care business marketing more customers business mr dave mulch new business per hour service pricing pto push versus ride running a business scag sell the vision shell small engine repair snow plowing square foot starting a lawn care business steep lawns swzt theft toro toro grand stand tractor auger trailer trailer mate pro tree trimmer rack up sell employee web design website website design winterization wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:19 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:19 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy