Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

How to get deadbeat customers to pay?


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #11  
Old 10-05-2008, 09:36 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,807
Rep Power: 10
Steve has disabled reputation
Default

I added a sample letter in the free customer letter section. Maybe this will be helpful too.

http://gopherforum.com/showthread.php?p=41704#post41704
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 11-07-2008, 07:47 AM
Tinkersgarden
Guest
 
Posts: n/a
Thumbs up She paid!!

Lawn care business tipsLawn Care Business Book
Steve, Thanks to the sample letter you posted, I was paid. That's one deadbeat down and 1 to go! It was a small victory and a boost to my self esteem. Thanks!! Amy
Reply With Quote
  #13  
Old 11-07-2008, 08:04 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,807
Rep Power: 10
Steve has disabled reputation
Default

Amy, that is great news!

Tell us what you did to get paid. Did you use the letter? If so, how did you send it?

I am sure a lot of new lawn care business owners are reading this, wondering what steps you took to get success.

Thanks!
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #14  
Old 11-09-2008, 07:57 PM
Tinkersgarden
Guest
 
Posts: n/a
Talking Deadbeat Paid!

First, I called the Small Claims Court in Oakland County and gathered information on starting a small court claim. How much to file, how much for the Sheriff to serve papers, etc. Then, I gathered my information regarding my deadbeat client; like the dates we performed lawn & garden maintenance and filled in the blanks. I stressed she had 5 days after the receipt of the letter to settle her bill. If not, then I will file a claim against her for theft of services.

I went to the post office and sent the letter registered mail. 3 days latter, I received her payment in full. I ran to the bank and deposited the check; hoping she didn't put a stop payment on it! Accompanying her check was a little nasty note stating that she was the one who fired us, but that doesn't excuse her nonpayment.

Steve, thanks for the letter templates and all your help! Amy
Reply With Quote
  #15  
Old 11-10-2008, 09:42 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,807
Rep Power: 10
Steve has disabled reputation
Default

Hi Amy,

That is great news!

Is there anyway you could share with us the text of the letter you used, take out the personal info, so others in your same boat can see what worked for you?

I think the formatting would really be beneficial.

Thanks!
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #16  
Old 11-11-2008, 06:38 AM
Tinkersgarden
Guest
 
Posts: n/a
Red face

Steve:

Here's the letter format that I used. I removed the personal information and others who use it can just fill in the blanks appropriately.

Dear deadbeat:

You had hired ABC Company on (insert date) to perform garden maintenance at 3 week intervals, starting this day. At the same time, you hired us for lawn maintenance at an agreed price of $$, starting this day. Since then, I've performed garden maintenance per our contract on this day and lawn maintenance was performed on the following dates. Payment terms per our contract are due upon completion. Payments for the services listed above are now due immediately. Despite several phone calls to you to collect payment, you have stated on 3 seperate occasions that your payment is in the mail. Since I have not received payment to date, your services were terminated by ABC Company on said date, due to theft of services.

As per our contract, I am requesting to be paid $$$ for our services.

If I do not hear from you within 5 days from the receipt of this letter, then I will file a petition with small claims court in Oakland County.

I look forward to working with you toward a resolution of this matter.

Very truly,
Reply With Quote
  #17  
Old 11-11-2008, 06:59 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,807
Rep Power: 10
Steve has disabled reputation
Default

Thank you so much Amy!

Throughout this experience, what would you say was the biggest lesson you learned about running a lawn care business? Have you learned something new about sensing when a customer is going to be a problem. Are you using contracts now? What advice can you offer the new lawn care business owner who has yet to run into such a problem?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #18  
Old 01-11-2010, 07:35 PM
Fresh Cut's Avatar
Fresh Cut Fresh Cut is offline
Senior Member
 
Join Date: Feb 2009
Location: Atlanta, GA
Posts: 235
Rep Power: 7
Fresh Cut is on a distinguished road
Default

Quote:
Originally Posted by Little's View Post
Go by there every day and knock on her door. Eventually she will get tired of you coming by and pay you . I learned this when I was a collection manager. You may feel like a jerk at first, but then, who's the one that wont pay? Her. It really does work.
who has time for that?
Reply With Quote
  #19  
Old 01-12-2010, 11:57 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,807
Rep Power: 10
Steve has disabled reputation
Default

Quote:
who has time for that?
What method would you prefer using to collect over due money?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #20  
Old 01-27-2010, 03:44 PM
lawnjunkie lawnjunkie is offline
Junior Member
 
Join Date: Oct 2009
Posts: 3
Rep Power: 7
lawnjunkie is on a distinguished road
Default

Small claims court seems to work well. Many offer to pay before the court date because they know they will have to pay in court.

I can even mail in the compalint with a check to file it to save time.

In NJ we only have 90 days to put a lien on someones house, so the small claims court does the trick.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Converting Seasonal Customers to Annual Customers Greenmind Starting a lawn care business. 4 03-07-2008 01:28 AM
old customers quickcleanlawn Lawn Care Marketing & Post your marketing material for review! 3 11-01-2007 01:44 PM
Pre pay customers Crusher Gopher Software Support Archived Question & Answers - Read Only 3 05-01-2007 09:41 PM
Customers gene gls Gopher Software Support Archived Question & Answers - Read Only 1 03-20-2006 07:22 AM
How to get new customers Steve General Business Discussions 21 05-11-2005 03:44 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
hello all
romanlandscape
01-29-2016 03:46 PM
Today 10:20 AM
by Bradcook21
6 152
back surgery
Bradcook21
01-28-2016 08:51 PM
Today 10:17 AM
by Bradcook21
11 240
Finding open bids?!?
C&DPropertyManagement
Today 01:48 AM
Today 01:48 AM
by C&DPropertyManagement
0 23
Lawn Care Book Ranked #1
Steve
Yesterday 12:36 AM
Yesterday 12:36 AM
by Steve
0 42
Hi
Sellers Lawn Care
02-02-2016 01:48 PM
02-05-2016 08:03 AM
by Sellers Lawn Care
4 119
Collecting payments from...
Niagara Mowing
02-03-2016 05:21 PM
02-05-2016 08:00 AM
by Niagara Mowing
7 166
SMS assist? The good,...
jcurr33
01-27-2016 10:24 PM
02-04-2016 11:53 PM
by Steve
5 195
I need some help...
Anise
02-04-2016 01:39 PM
02-04-2016 11:51 PM
by Steve
3 90
Customers dodging the...
Rocky
11-06-2015 06:22 AM
02-04-2016 03:41 AM
by C&DPropertyManagement
7 1,447
Offering a "Trial"...
wybut076
02-01-2016 06:27 PM
02-03-2016 08:26 PM
by Just for Cuts
7 197
Iowa Caucus Predictions?
Steve
02-01-2016 06:31 PM
02-03-2016 12:40 AM
by Steve
1 75
Laying White River Rock
DiamondLawnCare
02-01-2016 08:27 PM
02-03-2016 12:17 AM
by Steve
1 93
Networking for a...
jcurr33
01-30-2016 09:26 PM
02-01-2016 06:27 PM
by Steve
4 158
Customer giving a 1099?
apmAkron
01-27-2016 07:22 PM
01-31-2016 08:55 PM
by Chilehead
6 218
happy to be here
redrobin
01-29-2016 10:45 AM
01-31-2016 08:44 PM
by Steve
1 111
Thought's on an "E-Z...
jcurr33
01-27-2016 10:48 PM
01-31-2016 08:38 PM
by Steve
4 187
Changes
Knaubone
01-30-2016 10:56 PM
01-31-2016 08:31 PM
by Steve
1 95
Thoughts on this Exmark...
googus
01-28-2016 04:24 PM
01-28-2016 08:09 PM
by Chilehead
1 121
1st year in
jcurr33
10-18-2015 05:07 PM
01-28-2016 07:49 PM
by Chilehead
6 4,104
Need opinion on zero...
Mr. Mow
01-24-2016 05:42 PM
01-28-2016 07:41 PM
by Chilehead
10 319
Opinion on liquid vs...
Bradcook21
01-25-2016 02:03 PM
01-28-2016 07:38 PM
by Chilehead
9 267
Finding property size
Gageslawncare
01-25-2016 11:08 AM
01-28-2016 12:05 PM
by Gageslawncare
10 270
Tiger TG 2661 Commercial...
lawnman1959
01-25-2016 08:12 PM
01-27-2016 07:57 PM
by Just for Cuts
5 211
Spouse as a dependent?
Steve
01-26-2016 01:51 AM
01-27-2016 10:44 AM
by Chilehead
3 175
Hello All
C&DPropertyManagement
01-23-2016 12:21 PM
01-26-2016 01:24 AM
by Steve
1 157
Credit Cards - What's in...
Shark1611
06-16-2015 04:04 PM
01-23-2016 03:43 PM
by C&DPropertyManagement
17 7,634
Start My Own Business?
mowandblow1980
01-12-2016 08:43 PM
01-19-2016 07:00 PM
by Steve
12 585
State of the nation 2016.
Steve
01-12-2016 12:05 AM
01-19-2016 06:57 PM
by Steve
6 348
little help? first big...
Brian3137
12-31-2015 12:39 PM
01-19-2016 06:54 PM
by Steve
23 1,027
Hi everybody...
Greg_TopYardServices
01-14-2016 08:10 AM
01-19-2016 02:47 PM
by SC93
12 416
What's your next...
Steve
05-15-2015 12:54 PM
01-17-2016 08:48 PM
by Homeland unlimited
25 7,879
Plow controller problems
scaypa
01-12-2016 05:49 PM
01-16-2016 10:46 AM
by scaypa
4 268
Say Hello !!!
Steve
03-19-2007 12:18 PM
01-15-2016 07:23 PM
by tannerduncan
1,244 427,916
Pricing issue
Mr. Mow
07-07-2015 07:15 AM
01-15-2016 11:20 AM
by djlandscaping06
23 5,365
New College Course
Dr. D
01-14-2016 01:45 PM
01-14-2016 05:35 PM
by Steve
1 190
Yelp
Shark1611
01-13-2016 10:00 AM
01-14-2016 05:32 PM
by Steve
4 249
New to the forum from...
Doug Green
01-12-2016 12:23 PM
01-14-2016 08:34 AM
by Doug Green
2 223
Facebook advertising
Just for Cuts
12-13-2015 08:49 AM
01-13-2016 10:20 PM
by Just for Cuts
12 884
Choosing local business
Doug Green
01-12-2016 12:29 PM
01-13-2016 06:12 PM
by Steve
2 385
4 Seasons Landscaping LLC
Doug Green
01-12-2016 12:56 PM
01-12-2016 12:59 PM
by Doug Green
1 243
2016 business goals
OxfordOS
01-09-2016 04:19 PM
01-12-2016 08:36 AM
by mowandblow1980
15 530
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
01-08-2016 09:30 PM
by jeramicox76
10 2,754
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 04:00 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 04:00 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy