Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

How to get deadbeat customers to pay?


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #11  
Old 10-05-2008, 08:36 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,948
Rep Power: 10
Steve has disabled reputation
Default

I added a sample letter in the free customer letter section. Maybe this will be helpful too.

http://gopherforum.com/showthread.php?p=41704#post41704
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 11-07-2008, 06:47 AM
Tinkersgarden
Guest
 
Posts: n/a
Thumbs up She paid!!

Lawn care business tipsLawn Care Business Book
Steve, Thanks to the sample letter you posted, I was paid. That's one deadbeat down and 1 to go! It was a small victory and a boost to my self esteem. Thanks!! Amy
Reply With Quote
  #13  
Old 11-07-2008, 07:04 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,948
Rep Power: 10
Steve has disabled reputation
Default

Amy, that is great news!

Tell us what you did to get paid. Did you use the letter? If so, how did you send it?

I am sure a lot of new lawn care business owners are reading this, wondering what steps you took to get success.

Thanks!
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #14  
Old 11-09-2008, 06:57 PM
Tinkersgarden
Guest
 
Posts: n/a
Talking Deadbeat Paid!

First, I called the Small Claims Court in Oakland County and gathered information on starting a small court claim. How much to file, how much for the Sheriff to serve papers, etc. Then, I gathered my information regarding my deadbeat client; like the dates we performed lawn & garden maintenance and filled in the blanks. I stressed she had 5 days after the receipt of the letter to settle her bill. If not, then I will file a claim against her for theft of services.

I went to the post office and sent the letter registered mail. 3 days latter, I received her payment in full. I ran to the bank and deposited the check; hoping she didn't put a stop payment on it! Accompanying her check was a little nasty note stating that she was the one who fired us, but that doesn't excuse her nonpayment.

Steve, thanks for the letter templates and all your help! Amy
Reply With Quote
  #15  
Old 11-10-2008, 08:42 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,948
Rep Power: 10
Steve has disabled reputation
Default

Hi Amy,

That is great news!

Is there anyway you could share with us the text of the letter you used, take out the personal info, so others in your same boat can see what worked for you?

I think the formatting would really be beneficial.

Thanks!
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #16  
Old 11-11-2008, 05:38 AM
Tinkersgarden
Guest
 
Posts: n/a
Red face

Steve:

Here's the letter format that I used. I removed the personal information and others who use it can just fill in the blanks appropriately.

Dear deadbeat:

You had hired ABC Company on (insert date) to perform garden maintenance at 3 week intervals, starting this day. At the same time, you hired us for lawn maintenance at an agreed price of $$, starting this day. Since then, I've performed garden maintenance per our contract on this day and lawn maintenance was performed on the following dates. Payment terms per our contract are due upon completion. Payments for the services listed above are now due immediately. Despite several phone calls to you to collect payment, you have stated on 3 seperate occasions that your payment is in the mail. Since I have not received payment to date, your services were terminated by ABC Company on said date, due to theft of services.

As per our contract, I am requesting to be paid $$$ for our services.

If I do not hear from you within 5 days from the receipt of this letter, then I will file a petition with small claims court in Oakland County.

I look forward to working with you toward a resolution of this matter.

Very truly,
Reply With Quote
  #17  
Old 11-11-2008, 05:59 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,948
Rep Power: 10
Steve has disabled reputation
Default

Thank you so much Amy!

Throughout this experience, what would you say was the biggest lesson you learned about running a lawn care business? Have you learned something new about sensing when a customer is going to be a problem. Are you using contracts now? What advice can you offer the new lawn care business owner who has yet to run into such a problem?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #18  
Old 01-11-2010, 06:35 PM
Fresh Cut's Avatar
Fresh Cut Fresh Cut is offline
Senior Member
 
Join Date: Feb 2009
Location: Atlanta, GA
Posts: 235
Rep Power: 8
Fresh Cut is on a distinguished road
Default

Quote:
Originally Posted by Little's View Post
Go by there every day and knock on her door. Eventually she will get tired of you coming by and pay you . I learned this when I was a collection manager. You may feel like a jerk at first, but then, who's the one that wont pay? Her. It really does work.
who has time for that?
Reply With Quote
  #19  
Old 01-12-2010, 10:57 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,948
Rep Power: 10
Steve has disabled reputation
Default

Quote:
who has time for that?
What method would you prefer using to collect over due money?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #20  
Old 01-27-2010, 02:44 PM
lawnjunkie lawnjunkie is offline
Junior Member
 
Join Date: Oct 2009
Posts: 3
Rep Power: 7
lawnjunkie is on a distinguished road
Default

Small claims court seems to work well. Many offer to pay before the court date because they know they will have to pay in court.

I can even mail in the compalint with a check to file it to save time.

In NJ we only have 90 days to put a lien on someones house, so the small claims court does the trick.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Converting Seasonal Customers to Annual Customers Greenmind Starting a lawn care business. 4 03-07-2008 12:28 AM
old customers quickcleanlawn Lawn Care Marketing & Post your marketing material for review! 3 11-01-2007 12:44 PM
Pre pay customers Crusher Gopher Software Support Archived Question & Answers - Read Only 3 05-01-2007 08:41 PM
Customers gene gls Gopher Software Support Archived Question & Answers - Read Only 1 03-20-2006 06:22 AM
How to get new customers Steve General Business Discussions 21 05-11-2005 02:44 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Is it too late?
Cpadgett
Yesterday 09:10 AM
Today 02:08 PM
by Cpadgett
2 48
Firefighter gone Lawn...
Firehouselawn@hotmail.com
03-10-2016 04:50 PM
05-27-2016 08:17 PM
by J.A.S.LawnService
7 9,676
help with sole...
greenbuds
03-24-2016 12:21 PM
05-27-2016 12:20 PM
by Wolf4dk
3 9,416
Whats up??
Cpadgett
05-27-2016 10:57 AM
05-27-2016 10:57 AM
by Cpadgett
0 24
To mow weekly or Biweekly
WarriorLandscapingCAN
05-11-2016 04:09 PM
05-26-2016 04:45 PM
by lawngawd7
9 340
Help a Brother Out -...
Hedgemaster
01-23-2012 04:19 PM
05-26-2016 04:34 PM
by Crossett73
91 33,722
Hello from Alabama
pruzilla
05-25-2016 01:20 PM
05-26-2016 08:14 AM
by pruzilla
2 60
Hello from Centreville!
Daveylawns
05-23-2016 09:04 AM
05-24-2016 04:08 PM
by Steve
1 78
Laying new grass, Sod...
WarriorLandscapingCAN
05-23-2016 10:07 AM
05-23-2016 08:41 PM
by Steve
1 65
I need some aeration...
rootytalbot
08-14-2015 12:32 PM
05-23-2016 09:06 AM
by Daveylawns
10 3,784
Prolin
rmccutchan
05-21-2016 04:53 PM
05-21-2016 06:36 PM
by rmccutchan
2 83
Upgraded to a new mower
Stevenor92
05-17-2016 08:17 PM
05-20-2016 07:08 PM
by Stevenor92
8 217
Intro
LaraRahmani
05-18-2016 02:54 PM
05-19-2016 02:43 PM
by Steve
2 118
Best Push Mower You Have...
markty
05-14-2016 03:46 PM
05-18-2016 07:34 PM
by Stevenor92
4 194
New mower!!!!
Stevenor92
05-18-2016 03:46 AM
05-18-2016 06:39 PM
by Stevenor92
2 123
Say Hello !!!
Steve
03-19-2007 11:18 AM
05-18-2016 02:59 PM
by LaraRahmani
1,249 435,015
Stupid idea?
hopolb33
05-13-2016 11:25 AM
05-16-2016 11:22 AM
by Steve
1 167
Planting SKYBOUND CEDARS
FrankieeLawnz
05-13-2016 03:59 PM
05-16-2016 11:21 AM
by Steve
1 149
Edging Fad...
Tree geek
05-10-2016 11:29 PM
05-15-2016 11:12 PM
by Tree geek
2 198
Business Overload
Chilehead
05-06-2016 09:27 PM
05-13-2016 11:15 AM
by Steve
11 410
Hello from great state...
Cel1980
05-11-2016 09:00 AM
05-13-2016 11:07 AM
by Steve
2 173
Did this job free to...
JJand M Lawncare
05-02-2016 02:33 PM
05-11-2016 03:54 PM
by JJand M Lawncare
10 443
How to tell Cust. to...
GeeGood
04-09-2008 09:55 PM
05-09-2016 07:08 PM
by JJand M Lawncare
16 5,534
Echo SRM 230 trouble.
Jack Rabbit
05-08-2016 06:16 PM
05-08-2016 11:22 PM
by Just for Cuts
1 159
Toro ZTR Issues
rsanchez1203
05-06-2016 09:27 PM
05-07-2016 10:26 AM
by Steve
2 185
Correct way to quote a...
WarriorLandscapingCAN
05-02-2016 11:52 AM
05-03-2016 10:59 AM
by Steve
1 304
» Popular Tags
advertising become an entrepreneur best mower be your own boss break business education business help business management contractor hacks deck lift dethatcher edging entrepreneur entrepreneur education estimates free lawn care fuel problems fuel pump half moon blade hydro increase customers jjandm lawncare landscape landscape design landscaping landscaping design company landscaping richmond va landscping lawncare lawn mowing lawnservice lowering grade marketing mulch new business planting plowing raising grade residential lawn care richmond va richmond virginia lawn care roundup safety scag snowblower snow plowing snow shovel solo solo backpack sprayer start a business start a lawn care business start business start up swzt toro timecutter tree tree pics tree service video walk behind what to charge work from home
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 07:22 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 07:22 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy