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Customer Postpones Service


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A place to talk about general business discussions.
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  #1  
Old 07-31-2008, 12:49 PM
Totally Green Totally Green is offline
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Default Customer Postpones Service

We're been having a drought in our area for the past few weeks. How should I handle customers who wait until we arrive at their home to mow before they tell us they don't want the service now?
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Old 07-31-2008, 05:03 PM
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Lawn care business tipsLawn Care Business Book
Can you trim their bushes and shrubs? Blow off their sidewalks, rake out their flower beds, etc. Try to do as many things as you can to make up for a service.
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Old 07-31-2008, 08:12 PM
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Just ask them If there is anything else that they may need done.
let them know you made the trip and it would be nice to be compinsated for your efforts, your not looking for free money but there has to be somthing else that needs to be done durring a drought.
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Old 07-31-2008, 10:05 PM
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Hi Gary,

I absolutely feel for you with this situation. It's my view that if you come up with a policy and let your customers know what it is, then you will have something to work with.

They shouldn't cancel the same day you get there. That is wrong and it costs you money.

Why not come up with a policy and send them all a letter and include it in your future contracts.

What kind of policy would you like to implement?
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Old 08-01-2008, 10:15 AM
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Thanks to everyone for your advice. I think I can use something from each of you. Thanks Again.
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Old 08-01-2008, 10:19 AM
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Attached is a letter I drew up to send to my customers. Would appreciate your comments.
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File Type: doc Service Postponment.doc (60.0 KB, 30 views)
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Old 08-01-2008, 10:22 AM
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Gary that is excellent! Nice work.
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Old 08-02-2008, 06:01 PM
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Wow, that letter is good. It's very professional, with tons of great verbiage.
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Old 08-02-2008, 09:24 PM
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My policy is 7 days minimum before the next cut
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Old 08-02-2008, 09:28 PM
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for some reason, I can't pull it up
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