Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

My favorite customer...NOT


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 07-27-2008, 02:25 AM
GottaMow GottaMow is offline
Ben
 
Join Date: Jun 2008
Posts: 12
Rep Power: 6
GottaMow is on a distinguished road
Default My favorite customer...NOT

Ok so this lady has been a thorn in my foot for the last 2 months, I should have seen it coming but I did not. A little background.

I work for the Department of Transportation third shift 4 days a week (4 10 hr shifts) I try to do all my mowing on Friday, Still a small operation, Moving from a residential 22" push mower to a commercial 32" walkbehind this week.

So about 2 months ago on Friday morning about 9am I get a call from this lady that she would like an estimate for lawn care. I told her I could come by around noon and give her a quote. That wont do she says and wants me to come by at 3pm. I say ok.

So 3pm, 91 degrees, been up for 24 hours, humid as all h e l l .
She agrees to the estimate and wants me to cut it right then. I am money hungry so I go for it. (thought I was going to die). As I am finishing up she comes out and wants me to hit the weeds in her flower beds with the trimmer, ok fine. So the next week goes by without incident.

Then on week number 3 she comes out and follows me around and starts pointing out all the weeds in the flower bed that I did not "trim". As I finish the lawn this week I think to myself, next week I'm gonna talk to her about this trimming the weeds c r a p.

So the next week she calls me at 11am and wants to know if I am coming out "because my grass is really high and it needs cut". I told her that I had one more lawn before her and an estimate to give and I would be there around 12:30. So I get there and her power is out due to the previous nights storm and her sister died this week and the wake is at her house tonight and all these people are coming over and... yea OK just trim the weeds and get the heck out of there. The weed talk can wait a week.

So the next week is the 4th of July and I told her before I left that I was going to try to mow on Thursday because I was going out of town for the holiday. It poured down rained on Thursday. I called her and told her I would come over on Monday. So Monday at 10:15 she called (sounded really nasty) I need my lawn mowed and if you don't want to do it just let me know and I'll find someone else.

I'm thinking what the ??? So I get to her house around noon and shes not there. I mow and trim (even the darn weeds) and leave. I'll get paid next week.

So on Tuesday, I am in a class for work and she calls and leaves a message, I don't need you to mow my lawn anymore. When I called her back she said it was because she had to keep calling me to mow the lawn.

Now bare in mind that all her calls were before noon on the day she was scheduled to have the lawn mowed. I was baffled. So I went to pick up the final payment, now we have a contract that stipulates a 7 day notice in writing to cancel service. I mentioned this and she went ballistic. I cashed her check as soon as I left her house and I did not go back a week later.

Ben
Gotta Mow
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 07-27-2008, 01:47 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 35,740
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Hi Ben,

People get fixated on certain things, like in this woman's case, the weeds in her flower bed. They have no control of anything in their life or anyone. Then they find an outlet for their lack of control. If they can hire someone to do their lawn, they can then nag them harass them and follow them around pointing out problems.

A very small percentage of your customer base will always include such people. They are not interested in getting their lawn mowed as they are in controlling you! They need to feel they can exert control.

I think it's always better to weed these people out of your customer base. Life is too short. This is your business and if you aren't enjoying it because of a few pain in the butt customers, then get rid of them and find others that won't be riding you. You will have a more enjoyable time in the long run.

My next question is do you think she gave you warning signs early on that she would be a problem?

Do you think you will be looking out for certain signs in the future and if so what would they be?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply With Quote
  #3  
Old 07-27-2008, 08:38 PM
musician/lawnman's Avatar
musician/lawnman musician/lawnman is offline
Chuck
 
Join Date: Feb 2008
Location: South West Florida
Posts: 919
Rep Power: 7
musician/lawnman is on a distinguished road
Default

Ben,


Your gonna run into these.... If you can afford to launch em' do so.
I usually include basic lawncare-mow, edge, trim, & blow off in my monthly & annual agreements, I have a few who demanded trimming & pruning be rolled into one monthly rate rather than billed separatly as needed....
So in each case I estimated the lenth of time to trim everything on the premisis x my hourly rate, x 4 times a year then divided it by 12 & added this figure to my monthly lawn rate. Still with me here? So where as most as needed customers hve me trim & clean up 2-3 times a year I figured I do it more often (4 times annually) & keep it looking good.

I have one guy that seems to give a **** less about the lawn, & is neurotic about the trimming & prunning? All summer last year every 2 weeks it was like "Aren't you gonna trim these damn hedges again?!" "No sir I did it 2 weeks ago", "well I'm paying to have them maintained all year long....! Theres a few sprouts sticking out there! blah blah..... yes sir I'll knock those off for you.... In the winter he kept saying stop running that hot mower (whatever the hell that means) over the lawn it doesn't need it! (grass was dormant, but the weeds get a foot tall over a 2 week period) Do some trimming while your here instead! last week I got the same speach but because "the rain makes the ground too soft to mow..... do sometrimming instead!" It's more like the guy wants 30 some odd trimming visits a year & 4 mowing visits instead of the other way around.... We hit the end of our contract last month. He called me & where I should have just dropped him, we agreed to just trim more & mow less... Stay at the same rate & contnue another year. While the whole situation aggrivated me all year long, The guy does like my work, & even sent me a tip around christmas, we just had a difference in expectations. In the end the customer is your boss (so to speak) so what the hell..... we'll try it his way! Hopefully this year wil be better with him.

Sorry to run on so long...
__________________
AAA QUALITY CLEAN CUT, LLC.
LAWN CARE & LANDSCAPING
Visit us here:

Reply

Bookmarks

Tags
customer

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Favorite gifts!!!! Steve General Talk 11 12-28-2007 09:25 AM
My new favorite business name Steve General Business Discussions 0 07-06-2007 07:07 PM
One of my new favorite websites Steve Search Engine Optimization and Website Design Discussions. 0 11-30-2006 01:36 PM
What are some of your favorite forums? Steve Search Engine Optimization and Website Design Discussions. 2 11-21-2006 07:05 PM
Favorite ad so far this year? Steve General Business Discussions 1 05-01-2006 05:42 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
this mower is driving me...
boog
Today 12:07 PM
Today 12:07 PM
by boog
0 11
Truck Signage
Dan Tanner
Yesterday 11:00 PM
Today 12:04 PM
by stevef1201
5 83
REO calling
Dan Tanner
Yesterday 05:03 PM
Today 12:00 PM
by Steve
5 113
Instagram
Gerardo_Landscape
Yesterday 11:28 AM
Today 11:50 AM
by Steve
1 40
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
Yesterday 10:13 PM
by grassdoctore
8 251
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Yesterday 08:26 PM
by ExtremeLawncareServices
30 964
Nationwide lawn care...
Billy Goat
04-15-2014 05:21 PM
Yesterday 07:35 PM
by stevef1201
8 157
Accepting credit cards,...
Darksteel
03-17-2014 08:01 PM
Yesterday 01:02 PM
by jymie
15 675
Help with weed liability!
Prolawnofchatt
04-15-2014 09:10 AM
Yesterday 11:20 AM
by kslawn
3 129
Trimec
acrajchel
04-15-2014 08:24 PM
Yesterday 11:10 AM
by Steve
3 76
leaf removal
tlf59263
04-15-2014 10:00 PM
Yesterday 11:05 AM
by Steve
2 99
Gopher Forum Discount!
BlackRain75
04-12-2014 10:44 PM
Yesterday 10:50 AM
by Steve
9 229
hello
NFrailey
04-15-2014 01:39 PM
Yesterday 10:48 AM
by Steve
1 68
Any greenhouse operators...
GoGreenerKS
04-15-2014 11:21 AM
Yesterday 10:43 AM
by Steve
3 89
Pricing a Mulch Job
dmcalpi
04-07-2014 02:16 PM
Yesterday 09:40 AM
by jymie
21 555
google earth
CDLAWNCARE
04-12-2014 03:24 PM
Yesterday 09:36 AM
by jymie
8 194
Looking for advice on a...
Tekeda1
04-13-2014 09:53 AM
Yesterday 08:54 AM
by Tekeda1
12 255
There has to be an...
CDLAWNCARE
04-14-2014 12:59 PM
04-15-2014 04:06 PM
by Dan Tanner
6 145
First Day Back!
BelleCityLawn1
04-09-2014 09:13 PM
04-15-2014 11:16 AM
by Steve
11 282
Mow America
stevegredler
04-13-2014 01:02 PM
04-14-2014 09:53 PM
by kslawn
5 166
Power Broom
acrajchel
04-14-2014 07:46 AM
04-14-2014 12:47 PM
by CDLAWNCARE
2 84
Say Hello !!!
Steve
03-19-2007 11:18 AM
04-14-2014 11:34 AM
by Steve
1,176 284,296
Equipment reviews
Greg'slawnandlandscape
04-09-2014 07:17 AM
04-14-2014 11:27 AM
by Greg'slawnandlandscape
13 381
Sulky and Turf Tracer
acrajchel
04-07-2014 01:44 PM
04-14-2014 10:51 AM
by Steve
8 281
Aerating Prices?
Dan Tanner
04-08-2014 03:16 PM
04-14-2014 10:31 AM
by Steve
13 390
Estimating help
acrajchel
04-11-2014 06:06 PM
04-14-2014 10:20 AM
by Steve
3 143
Lawn Renovation
stevef1201
04-11-2014 12:00 PM
04-14-2014 10:03 AM
by Steve
5 161
Need help bidding church...
GreenRidge Lawn&Landscape
04-07-2014 08:01 PM
04-14-2014 09:49 AM
by Steve
12 364
Hello all
Griff20114
04-12-2014 05:08 PM
04-14-2014 09:46 AM
by Steve
1 88
Step by Step Spring Lawn...
WarriorLawnscaping
04-10-2014 07:01 AM
04-14-2014 09:43 AM
by Steve
5 200
Jeff Cowden
jcowden
04-11-2014 07:27 PM
04-14-2014 09:39 AM
by Steve
1 90
Exmark Commercial 30...
Dan Tanner
04-11-2014 05:35 AM
04-14-2014 09:37 AM
by Steve
4 164
What Was Your Setup When...
superrman77
02-11-2014 10:53 AM
04-14-2014 08:04 AM
by acrajchel
21 1,533
Small guy time to get a...
googus
04-08-2014 08:16 AM
04-13-2014 07:18 PM
by A. Kulak Landscaping
9 294
Weekly vs. Bi-weekly
CDLAWNCARE
04-12-2014 01:48 PM
04-13-2014 06:03 PM
by kslawn
9 299
Weed ID help
TwinBrosLC
04-12-2014 10:39 AM
04-13-2014 07:40 AM
by stevef1201
4 133
Lexington, KY
acrajchel
04-07-2014 01:06 PM
04-11-2014 09:49 PM
by acrajchel
1 115
Food Plot Management
BlackRain75
04-11-2014 10:20 AM
04-11-2014 03:51 PM
by Steve
4 116
Estimating a job
acrajchel
04-08-2014 11:07 AM
04-11-2014 03:32 PM
by Steve
6 262
New Boomless Sprayer!
BlackRain75
01-03-2014 01:01 PM
04-11-2014 03:25 PM
by Steve
11 982
Hello....
SWFloridaLawns
04-10-2014 06:15 PM
04-11-2014 02:28 PM
by Steve
2 113
Truck, Trailer,...
hawthornelawncare
12-23-2011 12:01 AM
04-10-2014 10:33 PM
by ExtremeLawncareServices
78 24,960
Trading Accounts
goodtimez
04-09-2014 05:42 PM
04-10-2014 01:55 PM
by Steve
2 144
Grass that has...
erock289
04-09-2014 10:21 AM
04-10-2014 01:52 PM
by Steve
3 158
Prowrap Trimmer Engine...
Steve
05-24-2006 07:05 PM
04-10-2014 01:09 PM
by Steve
10 2,189
1st annual Easter egg...
Greg'slawnandlandscape
04-09-2014 06:58 AM
04-10-2014 01:07 PM
by Steve
1 103
Hello everyone
aceslawnandgarden
04-03-2014 06:54 PM
04-10-2014 01:06 PM
by Steve
9 358
Weed control programs
Mallard91
04-02-2014 12:25 PM
04-10-2014 12:56 PM
by Steve
6 326
homeowner vs...
GoGreenerKS
04-07-2014 10:54 AM
04-10-2014 12:52 PM
by Steve
8 267
Hello
smgibson
04-07-2014 10:06 PM
04-10-2014 12:39 PM
by Steve
2 112
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 01:34 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 01:34 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy