Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

My favorite customer...NOT


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 07-27-2008, 02:25 AM
GottaMow GottaMow is offline
Ben
 
Join Date: Jun 2008
Posts: 12
Rep Power: 7
GottaMow is on a distinguished road
Default My favorite customer...NOT

Ok so this lady has been a thorn in my foot for the last 2 months, I should have seen it coming but I did not. A little background.

I work for the Department of Transportation third shift 4 days a week (4 10 hr shifts) I try to do all my mowing on Friday, Still a small operation, Moving from a residential 22" push mower to a commercial 32" walkbehind this week.

So about 2 months ago on Friday morning about 9am I get a call from this lady that she would like an estimate for lawn care. I told her I could come by around noon and give her a quote. That wont do she says and wants me to come by at 3pm. I say ok.

So 3pm, 91 degrees, been up for 24 hours, humid as all h e l l .
She agrees to the estimate and wants me to cut it right then. I am money hungry so I go for it. (thought I was going to die). As I am finishing up she comes out and wants me to hit the weeds in her flower beds with the trimmer, ok fine. So the next week goes by without incident.

Then on week number 3 she comes out and follows me around and starts pointing out all the weeds in the flower bed that I did not "trim". As I finish the lawn this week I think to myself, next week I'm gonna talk to her about this trimming the weeds c r a p.

So the next week she calls me at 11am and wants to know if I am coming out "because my grass is really high and it needs cut". I told her that I had one more lawn before her and an estimate to give and I would be there around 12:30. So I get there and her power is out due to the previous nights storm and her sister died this week and the wake is at her house tonight and all these people are coming over and... yea OK just trim the weeds and get the heck out of there. The weed talk can wait a week.

So the next week is the 4th of July and I told her before I left that I was going to try to mow on Thursday because I was going out of town for the holiday. It poured down rained on Thursday. I called her and told her I would come over on Monday. So Monday at 10:15 she called (sounded really nasty) I need my lawn mowed and if you don't want to do it just let me know and I'll find someone else.

I'm thinking what the ??? So I get to her house around noon and shes not there. I mow and trim (even the darn weeds) and leave. I'll get paid next week.

So on Tuesday, I am in a class for work and she calls and leaves a message, I don't need you to mow my lawn anymore. When I called her back she said it was because she had to keep calling me to mow the lawn.

Now bare in mind that all her calls were before noon on the day she was scheduled to have the lawn mowed. I was baffled. So I went to pick up the final payment, now we have a contract that stipulates a 7 day notice in writing to cancel service. I mentioned this and she went ballistic. I cashed her check as soon as I left her house and I did not go back a week later.

Ben
Gotta Mow
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 07-27-2008, 01:47 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,303
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Hi Ben,

People get fixated on certain things, like in this woman's case, the weeds in her flower bed. They have no control of anything in their life or anyone. Then they find an outlet for their lack of control. If they can hire someone to do their lawn, they can then nag them harass them and follow them around pointing out problems.

A very small percentage of your customer base will always include such people. They are not interested in getting their lawn mowed as they are in controlling you! They need to feel they can exert control.

I think it's always better to weed these people out of your customer base. Life is too short. This is your business and if you aren't enjoying it because of a few pain in the butt customers, then get rid of them and find others that won't be riding you. You will have a more enjoyable time in the long run.

My next question is do you think she gave you warning signs early on that she would be a problem?

Do you think you will be looking out for certain signs in the future and if so what would they be?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply With Quote
  #3  
Old 07-27-2008, 08:38 PM
musician/lawnman's Avatar
musician/lawnman musician/lawnman is offline
Chuck
 
Join Date: Feb 2008
Location: South West Florida
Posts: 919
Rep Power: 7
musician/lawnman is on a distinguished road
Default

Ben,


Your gonna run into these.... If you can afford to launch em' do so.
I usually include basic lawncare-mow, edge, trim, & blow off in my monthly & annual agreements, I have a few who demanded trimming & pruning be rolled into one monthly rate rather than billed separatly as needed....
So in each case I estimated the lenth of time to trim everything on the premisis x my hourly rate, x 4 times a year then divided it by 12 & added this figure to my monthly lawn rate. Still with me here? So where as most as needed customers hve me trim & clean up 2-3 times a year I figured I do it more often (4 times annually) & keep it looking good.

I have one guy that seems to give a **** less about the lawn, & is neurotic about the trimming & prunning? All summer last year every 2 weeks it was like "Aren't you gonna trim these damn hedges again?!" "No sir I did it 2 weeks ago", "well I'm paying to have them maintained all year long....! Theres a few sprouts sticking out there! blah blah..... yes sir I'll knock those off for you.... In the winter he kept saying stop running that hot mower (whatever the hell that means) over the lawn it doesn't need it! (grass was dormant, but the weeds get a foot tall over a 2 week period) Do some trimming while your here instead! last week I got the same speach but because "the rain makes the ground too soft to mow..... do sometrimming instead!" It's more like the guy wants 30 some odd trimming visits a year & 4 mowing visits instead of the other way around.... We hit the end of our contract last month. He called me & where I should have just dropped him, we agreed to just trim more & mow less... Stay at the same rate & contnue another year. While the whole situation aggrivated me all year long, The guy does like my work, & even sent me a tip around christmas, we just had a difference in expectations. In the end the customer is your boss (so to speak) so what the hell..... we'll try it his way! Hopefully this year wil be better with him.

Sorry to run on so long...
__________________
AAA QUALITY CLEAN CUT, LLC.
LAWN CARE & LANDSCAPING
Visit us here:

Reply

Bookmarks

Tags
customer

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Favorite gifts!!!! Steve General Talk 11 12-28-2007 09:25 AM
My new favorite business name Steve General Business Discussions 0 07-06-2007 07:07 PM
One of my new favorite websites Steve Search Engine Optimization and Website Design Discussions. 0 11-30-2006 01:36 PM
What are some of your favorite forums? Steve Search Engine Optimization and Website Design Discussions. 2 11-21-2006 07:05 PM
Favorite ad so far this year? Steve General Business Discussions 1 05-01-2006 05:42 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Lawn needs top soil What...
jymie
08-26-2014 11:01 AM
Today 07:42 AM
by jymie
4 125
Walk Behinds and Texas...
SGL1
08-26-2014 03:53 PM
Yesterday 10:38 PM
by SGL1
5 132
Say Hello !!!
Steve
03-19-2007 11:18 AM
Yesterday 08:33 PM
by kurtwin
1,187 331,062
Sod
RosalesLawnCare
Yesterday 03:47 PM
Yesterday 03:47 PM
by RosalesLawnCare
0 43
Help pricing cut down 7...
Bradcook21
08-26-2014 11:17 PM
Yesterday 03:16 PM
by jrs.landscaping
4 108
Stihl engine isn't...
Marcintosh
08-12-2014 08:30 PM
Yesterday 02:46 PM
by Just for Cuts
9 366
Exmark Lazer Z S-Series...
BLC7
08-22-2014 10:18 AM
Yesterday 02:00 PM
by stevef1201
6 210
Softball field
kslawn
08-15-2014 09:28 AM
Yesterday 07:02 AM
by kslawn
15 489
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
08-26-2014 04:21 PM
by ExtremeLawncareServices
110 6,477
How do I approach...
Bradcook21
08-21-2014 01:48 AM
08-26-2014 05:08 AM
by Billy Goat
12 397
Tender Process
M2Dave
08-24-2014 12:31 PM
08-25-2014 04:14 PM
by Steve
2 129
Grass hopper mower
ExtremeLawncareServices
12-05-2013 08:51 AM
08-25-2014 04:02 PM
by Steve
26 3,756
Need help pricing basic...
Bradcook21
08-22-2014 01:21 AM
08-22-2014 01:05 PM
by Steve
2 196
Yearly contract Pricing
jrob0691
08-21-2014 08:57 AM
08-22-2014 01:01 PM
by Steve
6 259
yearly contract help...
jrob0691
08-21-2014 04:09 PM
08-22-2014 12:48 PM
by Steve
1 144
Pampas bushes
Bradcook21
08-22-2014 01:30 AM
08-22-2014 07:17 AM
by grassdoctore
1 123
2014 Gie-expo
ExtremeLawncareServices
08-19-2014 11:22 PM
08-21-2014 08:50 PM
by phlawncare
2 175
Fuel Can Spouts
Shark1611
08-16-2014 09:09 AM
08-21-2014 08:23 PM
by SGL1
11 408
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
08-21-2014 05:03 PM
by stevef1201
6 672
Hello
M2Dave
08-21-2014 12:32 AM
08-21-2014 01:38 PM
by Steve
1 129
New Landscaping Business
rekon32
08-16-2014 02:26 PM
08-21-2014 12:33 PM
by SouthallMowing
8 462
Downed Tree Chop Bid
WesleySnips
08-16-2014 03:47 PM
08-20-2014 01:44 PM
by SGL1
10 437
60 inch honda/bunton...
pblawncare
08-17-2014 11:30 AM
08-18-2014 03:19 PM
by Steve
2 192
Replacement Parts -...
nicholas-KC
08-16-2014 08:40 AM
08-18-2014 03:16 PM
by Steve
4 288
Preparing the soil
Billy Goat
08-16-2014 06:18 PM
08-18-2014 03:01 PM
by Steve
1 202
What to pay help
phlawncare
08-04-2014 08:33 PM
08-18-2014 10:33 AM
by jrs.landscaping
29 1,013
Hello
Jeff1
08-07-2014 11:18 PM
08-15-2014 11:53 PM
by Jeff1
11 510
Lie #2 RESIDENTIAL...
ExtremeLawncareServices
01-06-2014 05:02 AM
08-15-2014 01:46 PM
by mattthelawnguy
54 6,574
Need help 30 HP koler...
Shady Grady
08-01-2014 03:31 PM
08-15-2014 08:46 AM
by kslawn
18 682
New Boomless Sprayer!
BlackRain75
01-03-2014 01:01 PM
08-14-2014 02:37 AM
by BlackRain75
12 1,849
first year update
cmdlawncare
08-12-2014 05:41 PM
08-13-2014 03:29 PM
by Steve
1 296
Hello from Jacksonville,...
JM Lawn Care
08-10-2014 07:15 AM
08-13-2014 07:04 AM
by Sprinkler Buddy
9 402
Hello everyone new to...
maddyandrays
08-11-2014 04:51 PM
08-12-2014 08:58 PM
by Shark1611
2 246
Walk behinds
hpruitcei
08-07-2014 06:28 PM
08-12-2014 02:35 PM
by mattthelawnguy
7 514
New name help
stevef1201
08-10-2014 04:27 PM
08-12-2014 12:03 PM
by Steve
6 399
my little green dilemmas
Lawn Techie
08-03-2014 11:47 AM
08-11-2014 01:20 PM
by Steve
7 506
what the best...
CleanCutsLLC
08-02-2014 01:02 AM
08-11-2014 01:16 PM
by Steve
6 524
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
08-11-2014 01:19 AM
by ExtremeLawncareServices
13 801
Covering all the bases
janslawncare
08-08-2014 10:11 AM
08-08-2014 01:41 PM
by Steve
1 346
New from Florida
ADE
08-06-2014 08:40 PM
08-08-2014 01:32 PM
by Steve
4 411
JOB - Landscape Install...
janslawncare
08-08-2014 10:06 AM
08-08-2014 10:06 AM
by janslawncare
0 299
Battery power tools or...
Steve
08-07-2014 12:24 PM
08-07-2014 05:18 PM
by mattthelawnguy
2 302
My client just told me...
Greg'slawnandlandscape
08-04-2014 08:39 AM
08-06-2014 11:14 PM
by grassdoctore
12 650
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
08-06-2014 02:03 PM
by Steve
13 1,283
Mowing the hills
EyeCatchersNow
07-08-2014 12:22 PM
08-06-2014 01:40 PM
by Steve
20 1,506
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
08-06-2014 10:29 AM
by eastsidelandcare
5 696
Late charge
Simon Abousaada
07-30-2014 07:23 PM
08-05-2014 06:46 PM
by TheBeast
12 908
buy out a lawn care...
rvezakis
08-05-2014 01:38 PM
08-05-2014 06:40 PM
by TheBeast
10 642
Please help
unitedlawncare48867
03-26-2014 08:29 PM
08-05-2014 05:27 PM
by TheBeast
27 1,712
Help with Estimate
donslawns
08-02-2014 09:10 AM
08-05-2014 02:24 PM
by Steve
6 579
» Popular Tags
4wd 34'' apartment complex auger blades butterfly gardens charge christmas christmas light hanging credit card customers ditches exmark ferris financing first truck georgia gopherhaul grass gravely growing a lawn care business health holiday how much to charge john deere quik trac kansas city landscape services lawn lawn care lawn care busines plan lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo leaf marketing mechanic monthly mow mulch mulch price new and restored landscapes new buisness new business podcast property management company pto riding mower running a business savannah scag schedule seo snow plowing starting a business start up lawn care business stihl top dresser toro toro grand stand trailer tree care trimmer rack walker winter winter services
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 09:46 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 09:46 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy