Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

how would you treat this customer


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 07-24-2008, 10:38 PM
MacTrina
Guest
 
Posts: n/a
Default how would you treat this customer

I had a guy come to my door wanting me to cut his dad's lawn. He saw my mowers out front. I really didn't want to do it as it is out side my standard area. I told him I would do it for $25. He didn't want every 7 days so we agreed on every 10 days. I cut it on July 7th, then on the 16th I called to let him know I would be there the next day (I require payment at time of service for this customer since it is outside my standard area.). He told me the grass was not high enough yet. So he calls tonight (10pm on 7/24/08) and says he wants it done tomorrw and that he just had trees cut and I would have to move them out of my way.

I told him I was going to have to weed him off my scheduel and he wanted to argue. He did not understand why. I told him I have a business to run and I was not making any profit from him. He still wanted to argu and couldn't grasp the concept as to why calling me 18 days after his last cut @ 10pm at night and wanting it completed the following day was unexceptable as a business owner. With in the conversation I told him it would be at least $5 more depending on the highth of the grass and this really P'ed him off, but he still kept arguing that I needed to come the next day and cut his grass.

I told him to call me back after he has the tree limbs moved (I don't move cut limbs) and I would let him know then if I will be able to fit him in my scheduele tomorrow.

Should I feel bad? What would you do?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 07-25-2008, 12:20 AM
Little's's Avatar
Little's Little's is offline
Brandon
 
Join Date: Jun 2007
Location: Shasta Lake CA.
Posts: 814
Rep Power: 8
Little's is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
You were being too nice. You should be charging more than that to mow a lawn
a) out of your area
b) every 10 days or more
c) having to put up with him

I would be charging AT LEAST $35 per service, more if I see fit.
Good luck.
I dont do any lawns unless they are 7 day services. Causes more work than necessary. This guy just seems like a cheap @ss. Pardon my French.
__________________
Northern California
Reply With Quote
  #3  
Old 07-25-2008, 12:55 AM
UniversityLandscapers
Guest
 
Posts: n/a
Default

I think you have to be stubborn sometimes. You're the one in control, so don't let the customer boss you around.

I ditch people just to prove my point sometimes...call me a jerk, but I don't have to deal with their bs, and I let them know.
Reply With Quote
  #4  
Old 07-25-2008, 09:03 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,218
Rep Power: 10
Steve has disabled reputation
Default

I think ultimately you want to focus on gaining weekly mowing customers. This customer didn't seem like they were fitting into that mold.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 07-27-2008, 01:36 AM
GottaMow GottaMow is offline
Ben
 
Join Date: Jun 2008
Posts: 12
Rep Power: 7
GottaMow is on a distinguished road
Default

Hey MacTrina,
Are you in Columbus/Reynoldsburg, ohio? I think you may have put a flyer on my door a couple of weeks ago.

Ben
Reply With Quote
  #6  
Old 07-27-2008, 01:49 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,218
Rep Power: 10
Steve has disabled reputation
Default

Really! That is neat! Small world!
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 07-27-2008, 11:04 PM
MacTrina
Guest
 
Posts: n/a
Default

yes I am from Reynoldsburg I drive the green ford 150 small trailer with a 48"scag and a 33" white. I dont have my company name on my truck yet.
Reply With Quote
  #8  
Old 07-28-2008, 12:38 AM
GottaMow GottaMow is offline
Ben
 
Join Date: Jun 2008
Posts: 12
Rep Power: 7
GottaMow is on a distinguished road
Default

Small world deffinetly, I live in Reynoldburg, off Priestly on Papillon. I am just buying my first walk behind. Need to get a trailer also. Currently I have everything in the back of my Tahoe. That will no longer be an option with the walk behind.

Ben
GottaMow
Reply With Quote
  #9  
Old 07-28-2008, 10:11 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,218
Rep Power: 10
Steve has disabled reputation
Default

Ben you should take a picture of that and show us.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Tags
customers

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
new customer Wendicp Gopher Software Support Archived Question & Answers - Read Only 0 08-29-2007 04:40 PM
The $20 a cut customer Steve Show Off - Picture Post - Photo Gallery 5 09-05-2006 08:18 PM
More Customer gman Show Off - Picture Post - Photo Gallery 3 07-31-2006 08:23 PM
2 PO # same customer Gopher Software Support Archived Question & Answers - Read Only 1 03-28-2005 05:32 PM
Customer F.A.Q.'s Steve Gopher Software Support Archived Question & Answers - Read Only 0 02-23-2004 10:34 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Building credit
Matther777
07-27-2014 05:20 PM
Today 10:29 AM
by Greg'slawnandlandscape
13 290
Gopher software
Chaz
Today 09:49 AM
Today 09:49 AM
by Chaz
0 6
Employee wont return...
Prolawnofchatt
06-13-2014 03:12 PM
Yesterday 09:59 PM
by WesleySnips
5 560
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Yesterday 09:40 PM
by ExtremeLawncareServices
87 4,916
Buy a good company at a...
Steve
03-12-2011 06:38 AM
Yesterday 08:22 PM
by WesleySnips
1 1,680
Mow and leaf cleanup bid
SGL1
07-29-2014 07:28 PM
Yesterday 07:14 PM
by SGL1
23 321
Pressure Washing...
WesleySnips
Yesterday 06:13 PM
Yesterday 06:13 PM
by WesleySnips
0 41
Echo Edger 'Neutral'
WesleySnips
07-25-2014 05:28 PM
Yesterday 05:58 PM
by WesleySnips
5 217
trimming back shrubs
WesleySnips
Yesterday 06:14 AM
Yesterday 01:08 PM
by WesleySnips
3 86
Late charge
Simon Abousaada
07-30-2014 07:23 PM
Yesterday 12:41 PM
by Steve
2 90
Need input on a bid
phlawncare
07-28-2014 08:51 PM
Yesterday 05:08 AM
by kslawn
7 221
New from Texas
Livingston Lawn Care
07-25-2014 11:17 AM
07-30-2014 01:03 PM
by Steve
5 223
Single tree, mow customer
WesleySnips
06-27-2014 10:12 AM
07-30-2014 12:31 PM
by Steve
17 761
Formulas Used
BaileynSamsMum
07-29-2014 06:40 AM
07-30-2014 12:19 PM
by Steve
3 162
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
07-30-2014 06:29 AM
by kslawn
5 195
Will summer ever come
ExtremeLawncareServices
07-29-2014 08:27 AM
07-29-2014 08:29 PM
by SGL1
5 146
From Concord NC
SouthernRootsLawnCare
07-26-2014 02:34 PM
07-29-2014 02:28 PM
by Steve
3 156
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
07-29-2014 02:28 PM
by Steve
4 211
Left handed edging with...
SGL1
07-23-2014 08:59 PM
07-28-2014 07:39 AM
by SGL1
15 399
Echo PE 266 edger
stevef1201
07-01-2014 01:28 PM
07-27-2014 10:14 PM
by WesleySnips
5 404
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
07-27-2014 08:16 AM
by Just for Cuts
7 240
need some help geting...
dalvan0
07-13-2014 09:28 PM
07-26-2014 04:39 PM
by BLC7
7 390
new trailer help
mattthelawnguy
07-11-2014 08:21 PM
07-25-2014 06:31 PM
by mattthelawnguy
13 593
You know it;s gonna be a...
stevef1201
07-25-2014 08:50 AM
07-25-2014 01:34 PM
by Steve
1 151
Customer letters
kslawn
07-23-2014 06:17 AM
07-25-2014 01:20 PM
by Steve
5 283
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
07-24-2014 07:09 PM
by SGL1
29 1,378
Need help determining...
Jbss861
07-20-2014 02:33 PM
07-24-2014 01:11 PM
by Steve
13 469
Should I ?
googus
07-22-2014 04:06 PM
07-24-2014 12:10 PM
by Steve
4 304
My First Apartment...
SSLCtn
05-26-2014 10:17 PM
07-24-2014 06:46 AM
by kslawn
15 992
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
07-24-2014 06:38 AM
by kslawn
3 279
Selling lawns like...
eastsidelandcare
07-17-2014 03:51 PM
07-24-2014 06:28 AM
by kslawn
3 339
Scag new "Eliminator"......
ExtremeLawncareServices
07-20-2014 10:45 AM
07-23-2014 05:37 PM
by Just for Cuts
9 400
need professional advice...
Fiddlers_green
07-20-2014 07:21 PM
07-23-2014 12:42 PM
by Steve
3 284
new to me box truck
jrayb39667
03-06-2014 10:20 PM
07-23-2014 12:40 PM
by Steve
15 1,527
Lawn Service back in...
LawnCareMan280
07-18-2014 09:00 PM
07-23-2014 11:48 AM
by Steve
4 312
Overspray?
stevef1201
07-21-2014 04:20 PM
07-23-2014 11:39 AM
by Steve
3 221
Hello Everyone! Newbie...
SLKlawn
07-17-2014 06:22 PM
07-22-2014 01:53 PM
by Steve
6 365
Proper height for lawn
rob lederhilger
05-26-2014 08:01 AM
07-21-2014 02:53 PM
by LawnDoctor
9 732
Blade sharpener
Just for Cuts
07-04-2014 12:31 PM
07-21-2014 01:48 PM
by Steve
9 597
What's my business worth?
Chaz
07-16-2014 01:35 PM
07-21-2014 01:45 PM
by Steve
4 376
1.5 Acre Jungle
WesleySnips
07-15-2014 05:57 PM
07-20-2014 11:31 AM
by ExtremeLawncareServices
21 721
Gopher schedule software
Ray
07-18-2014 04:13 PM
07-18-2014 04:13 PM
by Ray
0 271
2006 Chevy fuel pump...
KevinsLawns
07-17-2014 08:39 PM
07-18-2014 11:51 AM
by Steve
1 259
Halfway point of year!
Steve
07-01-2014 12:08 PM
07-18-2014 11:38 AM
by Steve
14 830
I got told to leave and...
gwilson98
06-16-2014 02:07 PM
07-17-2014 11:43 AM
by Steve
16 1,152
Hey guys this is the...
prmenter@gmail.com
07-07-2014 08:23 PM
07-16-2014 08:10 PM
by ExtremeLawncareServices
28 889
Mowing the hills
prmenter@gmail.com
07-08-2014 12:22 PM
07-16-2014 05:00 PM
by Just for Cuts
18 801
Say Hello !!!
Steve
03-19-2007 11:18 AM
07-15-2014 05:38 PM
by icon2000
1,184 322,419
Classified Ad Template...
bcfb
06-05-2013 02:40 AM
07-15-2014 11:16 AM
by Steve
15 3,833
Husqvarna pz 60
CDLAWNCARE
07-06-2014 06:50 PM
07-15-2014 08:53 AM
by kslawn
10 544
» Popular Tags
4wd advertisement apartment bid article marketing auger bid butterfly gardens charge christmas lighting christmas light service courtesy call customers decorating escrow estimate exmark ferris first truck fundraiser gopherhaul grass gravely gravely 34" zero turn hills holiday holiday decorating holiday lighting how much to charge introduction john deere quik trac lawn lawn care lawn care business book lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website leaf lighting managing a lawn care business marketing mow mulch new buisness new mower outdoor environments payment podcast property management company push versus ride redmax reo scag scripts seo snow starting a business starting a lawn care business start up lawn care business steve stihl subcontractor theft toro trailer turfgrass consulting walker winter zero turn
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 10:46 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 10:46 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy