Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Biggest douche of a customer ever...


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 07-02-2008, 09:10 PM
UniversityLandscapers
Guest
 
Posts: n/a
Default Biggest douche of a customer ever...

Pardon my French, but this guy is a pretty big jerk.

He asked for a quote on the spot for some random work in his yard, and I pulled $250 out of my *** as a ballpark for labour and the material costs I knew. I said I had no idea how much the hedge trees he wanted would cost. I ended up sending him a bill for $360 and change after purchasing the two hedge trees for $60 and buying and extra $30 worth of bark mulch that he specifically asked for. He then called me to complain that I was 50% over my quote and I reminded him of the additional material costs then pointed out that the labour overage was insignificant. He insisted that I was way over the price and that he was a nice guy, not trying to be a jerk, appreciated the quality of my work, on and on. So I finally said ok, I'd be willing to split the difference at $300. He said $275 and after some further argument I conceded. I finally got a cheque from him (The accounting software I use sets the automatic invoice due date at 30 days and I can't figure out how to change it) two days before the printed due date for $265.

What a douche
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 07-03-2008, 12:15 AM
Little's's Avatar
Little's Little's is offline
Brandon
 
Join Date: Jun 2007
Location: Shasta Lake CA.
Posts: 814
Rep Power: 8
Little's is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
There are a lot of those kinds of people out there. I have ran into similar situations and after a little talk with my dad who has owned a construction co. since he was 20 years old, he had helped me through a few learning experiences.
One important thing he has taught me is when you are a business owner and someone argues with you on your final price, you NEVER lower your price to make them happy. It only kills your credibility as a business owner. By lowering your price, you just proved to them that they were right and your price was too high.
I have seen my father walk away from a finished job without pay rather than lower his price to make the complaining customer win in his quest to try to save some money. Understand that people will argue with you to save $5 just for the sake of thinking they pulled one over on you.
I had a recent issue that I had to stand my ground on and in the end I still got my full deserved pay and my credibility as a respectful business owner. Had I lowered my price to make the guy feel good, I would look like a fool.
Hope this sheds a little light on your situation.
__________________
Northern California

Last edited by Little's; 07-03-2008 at 12:16 AM. Reason: edit
Reply With Quote
  #3  
Old 07-03-2008, 12:35 AM
StartALawnCareBusiness's Avatar
StartALawnCareBusiness StartALawnCareBusiness is offline
Keith
 
Join Date: May 2007
Posts: 731
Rep Power: 0
StartALawnCareBusiness is on a distinguished road
Default When to use purchase orders.

Dave:

This thread opens up a GREAT learning opportunity of when to use purchase orders / contracts.

Verbal contracts seem to often break down when there has been extensive discussion on the exact description of a project. Written PO's help clarify price and keep everything straight for you and your customer.

Do you think a purchase order would have helped in this situation?

Sorry for the bad luck with this customer.

Keith
__________________
Start a profitable lawn care business.
Reply With Quote
  #4  
Old 07-03-2008, 12:42 AM
VPS Lawn Care
Guest
 
Posts: n/a
Default It Stink's!

I know there are alot of people out there like that, and it does stink! I have to say i agree with Littles. One way to cover any confusion is to have a written install agreement written up prior to work beggining to make sure both parties are on the same page, then when they try something like that, you just wipp out the agreement you both signed and poof, they cant win, they can try but there it is in black and white. They have a couple of such free download agreements on here that you could use. Good luck man, and stand your ground.
Reply With Quote
  #5  
Old 07-03-2008, 01:40 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,307
Rep Power: 10
Steve has disabled reputation
Default

This is a great post. I am giving it a 5 star rating.

When I look at it from a macro perspective I see it this way. You were doing your best to ballpark what you thought it would cost. The customer then heard a price he fixated on.

I think as consumers we all get fixated on a price. Then when the price changes we all feel like something tricky is going on.

A lot of different points of view have come up in this discussion so far that we can all learn from and that's a good thing.

Ultimately, if you wanted to just vent, I am with you and realize it was a tough situation and the customer acted like an idiot.

Has this experience changed your thinking at all on how you will handle these things in the future? Any thoughts on it as you reflect?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 07-04-2008, 12:02 AM
UniversityLandscapers
Guest
 
Posts: n/a
Default

It has been a learning experience definitely.

1) Never ballparking a quote on the spot again, especially when materials are involved and I'm not quite sure what they cost.

2) I've only ever used a contract once on a large commercial property, and I don't really intend to use them still, since I think they kind of scare customers.

I have only offered a credit once before, when I simply went way over my estimate. The way I estimate is by quoting them my hourly rate and an estimated number of hours to complete the job. I usually try to overestimate a bit so that the bid comes in at the bottom (I usually estimate a range of hours) or slightly below the original quote so the customer is happier. The one I went way over on was estimated at 7 hours, and I went 5 over...so I was ok with dropping the final price a bit there. At some point, you have to be accountable for estimating that poorly.

In this case, the guy was just a total jackass, and I hate dealing with people like that, so I just wanted to be done with it.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Biggest Frustration of Growing Your LCO LawncareMarketingMagic Lawn Care Marketing & Post your marketing material for review! 7 02-25-2010 09:23 AM
Biggest Job Ever miltthemower Online Lawn Care Estimator - Help me bid this job 7 11-21-2007 02:03 PM
Biggest motivator? Steve General Business Discussions 0 12-07-2006 11:40 AM
Biggest forum problems? Steve Search Engine Optimization and Website Design Discussions. 9 11-22-2006 10:03 PM
the biggest landscape company you know? Quick Cutz General Business Discussions 4 06-16-2003 11:37 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Brake job!
kslawn
08-30-2014 07:49 AM
Today 10:06 AM
by stevef1201
7 199
Trailer tires
J.A.S.LawnService
Yesterday 10:17 AM
Today 08:32 AM
by kslawn
2 100
snowplowing
jshak40
Yesterday 07:20 AM
Today 08:15 AM
by kslawn
6 160
Mowing 7 acres
avetslawncare
08-31-2014 04:24 PM
Today 07:29 AM
by grassdoctore
4 150
Walk Behinds and Texas...
SGL1
08-26-2014 03:53 PM
Yesterday 11:36 PM
by SGL1
7 276
Help pricing cut down 7...
Bradcook21
08-26-2014 11:17 PM
08-31-2014 04:48 PM
by avetslawncare
6 249
New to the industry-...
Lsmain
08-31-2014 10:53 AM
08-31-2014 10:53 AM
by Lsmain
0 103
Sod
RosalesLawnCare
08-27-2014 03:47 PM
08-30-2014 07:00 PM
by RosalesLawnCare
2 193
Lawn Route Templates
Landscaper1165
08-30-2014 01:52 PM
08-30-2014 05:04 PM
by stevef1201
1 136
Exmark Lazer Z S-Series...
BLC7
08-22-2014 10:18 AM
08-30-2014 09:49 AM
by BLC7
10 433
Hello! New here and...
CaliforniaFriendly
08-29-2014 11:30 AM
08-29-2014 05:39 PM
by jrs.landscaping
1 152
Stihl engine isn't...
Marcintosh
08-12-2014 08:30 PM
08-28-2014 09:28 PM
by Marcintosh
12 575
Hello
jawnebgoode
08-28-2014 08:37 PM
08-28-2014 08:37 PM
by jawnebgoode
0 90
Hello from Ohio
kurtwin
08-28-2014 05:06 PM
08-28-2014 05:06 PM
by kurtwin
0 114
Softball field
kslawn
08-15-2014 09:28 AM
08-28-2014 12:01 PM
by Steve
16 655
Lawn needs top soil What...
jymie
08-26-2014 11:01 AM
08-28-2014 11:58 AM
by Steve
5 257
Say Hello !!!
Steve
03-19-2007 11:18 AM
08-27-2014 08:33 PM
by kurtwin
1,187 331,317
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
08-26-2014 04:21 PM
by ExtremeLawncareServices
110 6,717
How do I approach...
Bradcook21
08-21-2014 01:48 AM
08-26-2014 05:08 AM
by Billy Goat
12 559
Tender Process
M2Dave
08-24-2014 12:31 PM
08-25-2014 04:14 PM
by Steve
2 236
Grass hopper mower
ExtremeLawncareServices
12-05-2013 08:51 AM
08-25-2014 04:02 PM
by Steve
26 3,892
Need help pricing basic...
Bradcook21
08-22-2014 01:21 AM
08-22-2014 01:05 PM
by Steve
2 325
Yearly contract Pricing
jrob0691
08-21-2014 08:57 AM
08-22-2014 01:01 PM
by Steve
6 398
yearly contract help...
jrob0691
08-21-2014 04:09 PM
08-22-2014 12:48 PM
by Steve
1 270
Pampas bushes
Bradcook21
08-22-2014 01:30 AM
08-22-2014 07:17 AM
by grassdoctore
1 244
2014 Gie-expo
ExtremeLawncareServices
08-19-2014 11:22 PM
08-21-2014 08:50 PM
by phlawncare
2 285
Fuel Can Spouts
Shark1611
08-16-2014 09:09 AM
08-21-2014 08:23 PM
by SGL1
11 530
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
08-21-2014 05:03 PM
by stevef1201
6 783
Hello
M2Dave
08-21-2014 12:32 AM
08-21-2014 01:38 PM
by Steve
1 251
New Landscaping Business
rekon32
08-16-2014 02:26 PM
08-21-2014 12:33 PM
by SouthallMowing
8 582
Downed Tree Chop Bid
WesleySnips
08-16-2014 03:47 PM
08-20-2014 01:44 PM
by SGL1
10 555
60 inch honda/bunton...
pblawncare
08-17-2014 11:30 AM
08-18-2014 03:19 PM
by Steve
2 296
Replacement Parts -...
nicholas-KC
08-16-2014 08:40 AM
08-18-2014 03:16 PM
by Steve
4 410
Preparing the soil
Billy Goat
08-16-2014 06:18 PM
08-18-2014 03:01 PM
by Steve
1 320
What to pay help
phlawncare
08-04-2014 08:33 PM
08-18-2014 10:33 AM
by jrs.landscaping
29 1,154
Hello
Jeff1
08-07-2014 11:18 PM
08-15-2014 11:53 PM
by Jeff1
11 615
Lie #2 RESIDENTIAL...
ExtremeLawncareServices
01-06-2014 05:02 AM
08-15-2014 01:46 PM
by mattthelawnguy
54 6,731
Need help 30 HP koler...
Shady Grady
08-01-2014 03:31 PM
08-15-2014 08:46 AM
by kslawn
18 787
New Boomless Sprayer!
BlackRain75
01-03-2014 01:01 PM
08-14-2014 02:37 AM
by BlackRain75
12 1,985
first year update
cmdlawncare
08-12-2014 05:41 PM
08-13-2014 03:29 PM
by Steve
1 414
Hello from Jacksonville,...
JM Lawn Care
08-10-2014 07:15 AM
08-13-2014 07:04 AM
by Sprinkler Buddy
9 539
Hello everyone new to...
maddyandrays
08-11-2014 04:51 PM
08-12-2014 08:58 PM
by Shark1611
2 373
Walk behinds
hpruitcei
08-07-2014 06:28 PM
08-12-2014 02:35 PM
by mattthelawnguy
7 642
New name help
stevef1201
08-10-2014 04:27 PM
08-12-2014 12:03 PM
by Steve
6 519
my little green dilemmas
Lawn Techie
08-03-2014 11:47 AM
08-11-2014 01:20 PM
by Steve
7 617
what the best...
CleanCutsLLC
08-02-2014 01:02 AM
08-11-2014 01:16 PM
by Steve
6 667
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
08-11-2014 01:19 AM
by ExtremeLawncareServices
13 925
Covering all the bases
janslawncare
08-08-2014 10:11 AM
08-08-2014 01:41 PM
by Steve
1 455
New from Florida
ADE
08-06-2014 08:40 PM
08-08-2014 01:32 PM
by Steve
4 525
JOB - Landscape Install...
janslawncare
08-08-2014 10:06 AM
08-08-2014 10:06 AM
by janslawncare
0 412
» Popular Tags
4wd ads auger birdscaping charge collections subcontractor craigslist customers ecosymbiosis estimate exmark fall ferris first truck franchise gopherhaul grass gravely hardscapes hills holiday honda how much to charge how to bid introduction invoice john deere quik trac kawasaki labor cost landscape services late lawn lawn care lawn care busines plan lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lawn service leaf cleanup lesco lighting marketing mowing mulch estimate new buisness new mower patio install podcast promotion pto reo rotating scag scripts season seo starting a business starting a lawn care business start up lawn care business steve stihl theft theft of services tips toro toro grand stand trailer walker
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 02:09 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 02:09 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy