Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Biggest douche of a customer ever...


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 07-02-2008, 09:10 PM
UniversityLandscapers
Guest
 
Posts: n/a
Default Biggest douche of a customer ever...

Pardon my French, but this guy is a pretty big jerk.

He asked for a quote on the spot for some random work in his yard, and I pulled $250 out of my *** as a ballpark for labour and the material costs I knew. I said I had no idea how much the hedge trees he wanted would cost. I ended up sending him a bill for $360 and change after purchasing the two hedge trees for $60 and buying and extra $30 worth of bark mulch that he specifically asked for. He then called me to complain that I was 50% over my quote and I reminded him of the additional material costs then pointed out that the labour overage was insignificant. He insisted that I was way over the price and that he was a nice guy, not trying to be a jerk, appreciated the quality of my work, on and on. So I finally said ok, I'd be willing to split the difference at $300. He said $275 and after some further argument I conceded. I finally got a cheque from him (The accounting software I use sets the automatic invoice due date at 30 days and I can't figure out how to change it) two days before the printed due date for $265.

What a douche
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 07-03-2008, 12:15 AM
Little's's Avatar
Little's Little's is offline
Brandon
 
Join Date: Jun 2007
Location: Shasta Lake CA.
Posts: 814
Rep Power: 8
Little's is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
There are a lot of those kinds of people out there. I have ran into similar situations and after a little talk with my dad who has owned a construction co. since he was 20 years old, he had helped me through a few learning experiences.
One important thing he has taught me is when you are a business owner and someone argues with you on your final price, you NEVER lower your price to make them happy. It only kills your credibility as a business owner. By lowering your price, you just proved to them that they were right and your price was too high.
I have seen my father walk away from a finished job without pay rather than lower his price to make the complaining customer win in his quest to try to save some money. Understand that people will argue with you to save $5 just for the sake of thinking they pulled one over on you.
I had a recent issue that I had to stand my ground on and in the end I still got my full deserved pay and my credibility as a respectful business owner. Had I lowered my price to make the guy feel good, I would look like a fool.
Hope this sheds a little light on your situation.
__________________
Northern California

Last edited by Little's; 07-03-2008 at 12:16 AM. Reason: edit
Reply With Quote
  #3  
Old 07-03-2008, 12:35 AM
StartALawnCareBusiness's Avatar
StartALawnCareBusiness StartALawnCareBusiness is offline
Keith
 
Join Date: May 2007
Posts: 731
Rep Power: 0
StartALawnCareBusiness is on a distinguished road
Default When to use purchase orders.

Dave:

This thread opens up a GREAT learning opportunity of when to use purchase orders / contracts.

Verbal contracts seem to often break down when there has been extensive discussion on the exact description of a project. Written PO's help clarify price and keep everything straight for you and your customer.

Do you think a purchase order would have helped in this situation?

Sorry for the bad luck with this customer.

Keith
__________________
Start a profitable lawn care business.
Reply With Quote
  #4  
Old 07-03-2008, 12:42 AM
VPS Lawn Care
Guest
 
Posts: n/a
Default It Stink's!

I know there are alot of people out there like that, and it does stink! I have to say i agree with Littles. One way to cover any confusion is to have a written install agreement written up prior to work beggining to make sure both parties are on the same page, then when they try something like that, you just wipp out the agreement you both signed and poof, they cant win, they can try but there it is in black and white. They have a couple of such free download agreements on here that you could use. Good luck man, and stand your ground.
Reply With Quote
  #5  
Old 07-03-2008, 01:40 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,343
Rep Power: 10
Steve has disabled reputation
Default

This is a great post. I am giving it a 5 star rating.

When I look at it from a macro perspective I see it this way. You were doing your best to ballpark what you thought it would cost. The customer then heard a price he fixated on.

I think as consumers we all get fixated on a price. Then when the price changes we all feel like something tricky is going on.

A lot of different points of view have come up in this discussion so far that we can all learn from and that's a good thing.

Ultimately, if you wanted to just vent, I am with you and realize it was a tough situation and the customer acted like an idiot.

Has this experience changed your thinking at all on how you will handle these things in the future? Any thoughts on it as you reflect?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 07-04-2008, 12:02 AM
UniversityLandscapers
Guest
 
Posts: n/a
Default

It has been a learning experience definitely.

1) Never ballparking a quote on the spot again, especially when materials are involved and I'm not quite sure what they cost.

2) I've only ever used a contract once on a large commercial property, and I don't really intend to use them still, since I think they kind of scare customers.

I have only offered a credit once before, when I simply went way over my estimate. The way I estimate is by quoting them my hourly rate and an estimated number of hours to complete the job. I usually try to overestimate a bit so that the bid comes in at the bottom (I usually estimate a range of hours) or slightly below the original quote so the customer is happier. The one I went way over on was estimated at 7 hours, and I went 5 over...so I was ok with dropping the final price a bit there. At some point, you have to be accountable for estimating that poorly.

In this case, the guy was just a total jackass, and I hate dealing with people like that, so I just wanted to be done with it.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Biggest Frustration of Growing Your LCO LawncareMarketingMagic Lawn Care Marketing & Post your marketing material for review! 7 02-25-2010 09:23 AM
Biggest Job Ever miltthemower Online Lawn Care Estimator - Help me bid this job 7 11-21-2007 02:03 PM
Biggest motivator? Steve General Business Discussions 0 12-07-2006 11:40 AM
Biggest forum problems? Steve Search Engine Optimization and Website Design Discussions. 9 11-22-2006 10:03 PM
the biggest landscape company you know? Quick Cutz General Business Discussions 4 06-16-2003 11:37 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
What's your next...
Steve
05-15-2015 11:54 AM
Yesterday 11:23 PM
by biglee
13 287
Peace garden ideas
SGL1
05-13-2015 03:15 PM
Yesterday 07:51 PM
by avetslawncare
16 420
More Rain or Less?
Steve
05-20-2015 12:06 PM
Yesterday 04:40 PM
by mattthelawnguy
6 104
Equipment dealers
mattthelawnguy
Yesterday 04:33 PM
Yesterday 04:33 PM
by mattthelawnguy
0 35
Show us your stripes
Just for Cuts
Yesterday 03:07 PM
Yesterday 03:07 PM
by Just for Cuts
0 40
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
Yesterday 02:58 PM
by Just for Cuts
4 119
Irrigation
pboy8634
02-21-2010 12:46 PM
Yesterday 02:54 PM
by Just for Cuts
22 8,307
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
Yesterday 08:50 AM
by Chilehead
34 8,930
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
05-20-2015 09:18 PM
by ExtremeLawncareServices
84 6,676
Total yard rehab
SGL1
04-23-2015 03:59 PM
05-19-2015 08:22 PM
by SGL1
15 742
Say Hello !!!
Steve
03-19-2007 11:18 AM
05-19-2015 04:12 PM
by NinaMarie86
1,223 388,814
New Lawn Service
carmelitaslawnservice
05-19-2015 10:02 AM
05-19-2015 02:51 PM
by Steve
1 75
Landscaper Jailed After...
SGL1
05-18-2015 08:15 AM
05-19-2015 02:37 PM
by Steve
5 158
Pictures of commercial...
avetslawncare
04-01-2015 09:47 PM
05-19-2015 02:29 PM
by Steve
38 1,916
feeling like im being...
Bradcook21
05-17-2015 07:33 AM
05-19-2015 02:11 PM
by Steve
6 176
good news yesterday
Bradcook21
05-17-2015 07:08 AM
05-19-2015 06:16 AM
by Bradcook21
3 114
ignition coil
jasonw
05-12-2015 05:31 PM
05-18-2015 12:07 PM
by Steve
3 234
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
05-18-2015 12:06 PM
by Steve
13 626
Big (to me) mulch job
tl757
04-23-2015 05:32 PM
05-15-2015 08:46 PM
by biglee
22 1,425
big dog mowers?
Bradcook21
05-13-2015 04:03 PM
05-14-2015 10:55 AM
by Steve
4 261
Small HOA Bid
lxarth
05-06-2015 10:37 PM
05-13-2015 11:55 AM
by Steve
9 470
New company in Michigan
SEM
04-24-2015 09:27 PM
05-13-2015 11:51 AM
by Steve
11 601
Fired for refusing to...
Mr. Mow
05-09-2015 06:15 AM
05-12-2015 01:36 PM
by Steve
6 462
What a JERK!
Chilehead
05-06-2015 08:13 AM
05-12-2015 01:14 PM
by Steve
9 540
I have ZERO confidence...
Just for Cuts
05-01-2015 04:24 PM
05-12-2015 03:53 AM
by jrs.landscaping
31 1,014
landscape insurance
clarkslawn
03-30-2015 10:14 PM
05-11-2015 01:15 PM
by Steve
6 984
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
05-10-2015 07:50 PM
by ExtremeLawncareServices
9 1,008
Bought my first STIHL...
Mr. Mow
05-09-2015 06:29 AM
05-10-2015 08:36 AM
by Mr. Mow
9 377
advice wanted please and...
CHenricks
05-07-2015 08:40 PM
05-08-2015 04:20 PM
by CHenricks
7 394
Hello
SallyBorowicz
05-06-2015 11:14 AM
05-08-2015 02:21 PM
by Steve
3 316
Mower Advice
tl757
05-06-2015 02:31 PM
05-08-2015 01:45 PM
by Steve
6 435
Home today...Still...
biglee
05-06-2015 11:59 AM
05-07-2015 12:06 PM
by biglee
2 313
I'm Back With The Best...
aduttonater
02-21-2015 12:41 AM
05-07-2015 11:17 AM
by Steve
79 3,849
color fliers?
holymoly
04-18-2015 02:32 PM
05-07-2015 10:57 AM
by Steve
16 989
Looking good
mrsmichigan
05-06-2015 09:47 AM
05-07-2015 10:53 AM
by Steve
1 268
What are your biggest...
Steve
05-05-2015 01:24 PM
05-07-2015 10:52 AM
by Steve
2 309
is craiglist good to...
JBENI
04-16-2015 11:11 AM
05-06-2015 07:15 PM
by TheYardGuy
12 1,053
Go daddy web site and...
jcurr33
05-04-2015 06:00 PM
05-05-2015 11:57 AM
by Steve
2 339
How busy are you now?
Steve
05-04-2015 01:10 PM
05-05-2015 11:47 AM
by Steve
4 382
mowfinder
scaypa
04-27-2015 05:44 PM
05-04-2015 01:14 PM
by Steve
1 409
Latest video, Facebook...
Sprinkler Buddy
05-01-2015 06:54 AM
05-04-2015 01:09 PM
by Steve
3 372
weed
avetslawncare
04-16-2015 07:56 PM
05-01-2015 11:38 AM
by Steve
8 787
so i need somehelp with...
dalvan0
04-28-2015 07:43 PM
04-30-2015 10:55 PM
by avetslawncare
3 677
Anyone have a Lawn Care...
nishirandall
04-28-2015 08:45 PM
04-30-2015 12:00 AM
by Steve
1 450
mowing pic
joshlawncare
04-25-2015 12:34 PM
04-29-2015 10:55 PM
by Steve
5 548
Help with a truck
bdodson89
04-27-2015 08:15 PM
04-29-2015 10:47 PM
by Steve
4 446
Ford F250 Wheel loaders...
jrs.landscaping
04-28-2015 05:34 AM
04-29-2015 07:47 AM
by jrs.landscaping
2 411
Correct me if I'm wrong...
SGL1
04-26-2015 02:41 PM
04-28-2015 06:57 AM
by SGL1
12 565
equipment marketplace?
jrs.landscaping
04-27-2015 04:49 PM
04-27-2015 06:09 PM
by jrs.landscaping
2 385
Buying contracts /...
greenscaper123
04-26-2015 04:46 PM
04-27-2015 05:59 PM
by Steve
2 455
» Popular Tags
ad landscaping aerocore apartment complex auger bark billy goat brushcutter blades blowout bob villa collections commercial contract help curb appeal services demonstration design edging employee problems equipment dealer equipment rental facebook ferris flyers foreman grass growing a lawn care business hardscapes hills hiring husqvarna hydraulic john deere quik trac landscape landscape services lawn aeration lawn care lawn mowing marketing marketing secrets more customers business mr dave mulch ordinance past due patio install per hour charge pricing profit on employee pto push versus ride running a business scag v-ride scripts secrets to landscaping seo shell small engine repair square foot steep lawns sulky swzt toro grand stand trailer tree trimmer rack truck new used landscape up sell employee web design website won't return www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 05:57 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 05:57 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy