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5-Steps to better customer service


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  #1  
Old 03-15-2006, 10:46 AM
ritchiem
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Howdy all,

I thought you might like to read this article,

5-Steps to better customer service
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  #2  
Old 03-15-2006, 12:22 PM
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Lawn care business tipsLawn Care Business Book
It's about time we heard from you.I was getting worried something had happened.
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Old 03-15-2006, 02:01 PM
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Hi Ritchiem,

Great information.

When you say
Quote:
Originally Posted by [b
Quote[/b] ]Be very careful with Sunglasses,
I am not sure how I feel about this at the moment but how can wearing sunglassed effect the way you are perceived by a customer?
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Old 03-15-2006, 02:14 PM
ritchiem
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It has to do with eye contact. Ask yourself this question...can you read someones emotion through their eyes? I know I can. With dark sunglasses you don't know if you have someones attention, if they are listening, etc...

It is always a good idea when talking to someone (at least for the first time) to remove your sunglasses. A big part of 'trust' comes from eye contact.
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Old 03-15-2006, 02:19 PM
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Very interesting point.

Do you think it is ok to wear them when you are mowing or working?
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Old 03-16-2006, 08:50 AM
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For sure...I don't know if I can go a day without mine. But I always make it a habbit to take them off when someone comes up to me for a conversation.
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Old 03-16-2006, 03:22 PM
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Thanks ritchiem. I have learned so much from you.
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Old 03-20-2006, 07:51 PM
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I totally agree with the sunglasses thing. When my guys used to work on properties, I told them that they were not allowed to wear tinted safety glasses because it put a bad image on the company. They had to be clear.
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Old 03-20-2006, 08:41 PM
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Very fasinating! These are things I wouldn't have known!
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