Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

Honor a Discount


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 03-13-2006, 07:40 PM
tiedeman
Guest
 
Posts: n/a
Default

Would you honor a Christmas discount if you just closed the deal today?

Back in December I had a 15% off discount for past customers if they signed up for a service for the 2006 season.

Well, a lady contacted me either at the end of December or the first part of January asking me to clean up some pine needles, pine cones, etc. She said that she wanted to call now because she knows of how busy I get and it would be best to schedule in an estimate for when the snow melts instead of waiting until the last minute (why can't all customers be like this?) So I say no problem, schedule in an esimate for her for when the snow melts.

Fast forward to today; I just went and looked at the work, called her back up, and told her the price of $400. She said fine, no a problem. Then she asks me, is this 15% off thing still good. At first I said no, and she was fine with it. But then after I hung up I thought to myself, "No I should honor it, since she did contact me in December." So I called her back up and told her that yes I would honor it.

Now should I have done that or no?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 03-14-2006, 10:11 AM
NickN NickN is offline
Members
 
Join Date: Dec 2003
Posts: 99
Rep Power: 11
NickN
Default

Lawn care business tipsLawn Care Business Book
Yes,you did the right thing.You could have (and might have) used this to your advantage by telling her,"Mrs. X,I appreciate your business.Even though the deal wasn't closed until after the expiration date,we will still honor the discount.It means more to us for our customers to be happy than for us to have a little extra money in our pocket."
I actually just did this.Customer wanted a certain type of walk installed.After the install,she wasn't happy.So, I told her "no problem,we'll change it".When time came to pay the bill,she asked how much extra it would be for the change.I told her we had an agreement,and that there would be no extra charge.She said she needed to pay us,but I told her exactly what I just recommended to you.Cost me a bit of money,but the referrals I'll get from that one gesture will more than make up for it.
Now,they want us to landscape their other home in another town.They know I'll stand behind my work and my word.
Reply With Quote
  #3  
Old 03-14-2006, 12:57 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,623
Rep Power: 10
Steve has disabled reputation
Default

Hi tiedeman,

This is your call. It's a great example of the fine print we need to think of when we create such discounts.

If you said "15% off discount for past customers if they signed up for a service for the 2006 season." This doesn't seem to have an expiration date. And if it has no expiration date, how do you determine when it's valid until? Is it valid forever?

If there is no expiration, I would think it would still be vaild? Although you did say it was a Christmas discount which would make one consider, maybe it had to be used by Christmas?

What are your thoughts on the expiration date?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 03-14-2006, 01:29 PM
tiedeman
Guest
 
Posts: n/a
Default

Well, it actually did have an expiration date of December 31st, if I remember correctly, and I do admit that she did call me before that date to schedule a estimate for when the snow melted.

Now should I have said to her, sorry, you must agree to a price right now before the expiration?

My personal opinion on it was that she played by the rules and contacted before the deadline and so I should honor it. But I was also thinking long term. What if I did not honor this deadline? Would it effect me and business by saying, sorry, I can't honor it, the estimate was for after the deadline, even though you contacted me before?
Reply With Quote
  #5  
Old 03-14-2006, 01:34 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,623
Rep Power: 10
Steve has disabled reputation
Default

Quote:
Originally Posted by [b
Quote[/b] ]Now should I have said to her, sorry, you must agree to a price right now before the expiration?
I agree with you on this point.
Quote:
Originally Posted by [b
Quote[/b] ]15% off discount for past customers if they signed up for a service for the 2006 season.
To sign up for a service means to me that you agree on a service and a price and potentially sign a contract holding you to it in order to get that discount.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 03-14-2006, 02:58 PM
tiedeman
Guest
 
Posts: n/a
Default

I do admit that the wording was probably bad for that particular marketing material.
Reply With Quote
  #7  
Old 03-14-2006, 03:43 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,623
Rep Power: 10
Steve has disabled reputation
Default

Well, it's just something to live and learn. We can't know everything. We have to made course corrections as we move forwards.

If you feel bad about it, you could still give her something extra and explain that you feel bad about the wording and you didn't want to leave her with a bad impression. Or you could just leave it and move on.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Lawn care truck
Steve
10-10-2009 03:40 AM
Yesterday 09:25 PM
by Essex Groundskeeping
31 14,210
new to me box truck
jrayb39667
03-06-2014 11:20 PM
Yesterday 09:09 PM
by Essex Groundskeeping
16 2,443
leaf removal
Double J LLC
10-03-2014 05:24 PM
Yesterday 08:08 PM
by mattthelawnguy
29 2,744
Thanksgiving cards
Steve
11-10-2008 11:57 AM
Yesterday 03:25 PM
by stevef1201
4 8,665
Good help is hard to find
Hanks Lawn Care Services
11-19-2014 03:27 PM
Yesterday 03:19 PM
by stevef1201
11 428
Say Hello !!!
Steve
03-19-2007 12:18 PM
Yesterday 01:36 PM
by Just Cuts
1,196 349,633
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
Yesterday 12:31 PM
by jrs.landscaping
6 516
Hello from Kentucky
TRV
09-30-2014 06:42 PM
Yesterday 10:49 AM
by Steve
13 1,489
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
Yesterday 10:45 AM
by Steve
7 479
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
Yesterday 10:23 AM
by Steve
179 14,435
Happy Thanksgiving!
Steve
11-27-2014 09:48 AM
11-27-2014 09:48 AM
by Steve
0 48
Contract or no contract?
TRV
11-20-2014 09:18 PM
11-26-2014 09:23 PM
by stevef1201
5 335
Pics for website
tbtigers03
11-21-2014 05:40 PM
11-26-2014 12:12 PM
by Just for Cuts
5 281
Hi from IL
steveinil
11-25-2014 02:07 PM
11-26-2014 11:21 AM
by Steve
1 108
WNY saying Hi.
Sargewesser
11-25-2014 07:27 AM
11-26-2014 11:20 AM
by Steve
1 115
How to: Use Thumbtack...
acrajchel
11-17-2014 06:39 PM
11-26-2014 11:19 AM
by Steve
18 713
Peco Bagger
AGPS
11-18-2014 02:20 PM
11-26-2014 10:58 AM
by Steve
10 449
Beginner Mistakes:...
Steve
01-31-2007 12:45 PM
11-26-2014 10:57 AM
by Steve
22 6,351
Billboards for marketing
ExtremeLawncareServices
11-16-2014 08:39 PM
11-26-2014 10:40 AM
by Steve
14 505
How much do you up sell...
Essex Groundskeeping
11-23-2014 07:13 PM
11-24-2014 06:29 PM
by stevef1201
8 278
This sucks...
Matther777
09-18-2014 05:56 PM
11-24-2014 05:49 PM
by biglee
16 3,318
Pressure Washing...
WesleySnips
07-31-2014 07:13 PM
11-24-2014 04:32 PM
by acrajchel
4 738
New website
Chilehead
11-20-2014 04:39 PM
11-23-2014 07:40 PM
by Just for Cuts
12 402
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
11-22-2014 10:49 PM
by Just for Cuts
16 633
Belt dealer problem
googus
11-21-2014 08:45 AM
11-21-2014 06:36 PM
by Steve
2 229
What is going on with...
biglee
11-14-2014 03:04 PM
11-20-2014 02:50 PM
by biglee
40 1,086
My advice for new guys
avetslawncare
11-15-2014 09:32 AM
11-19-2014 01:47 PM
by biglee
10 650
Lawn Care business...
crieg122
10-23-2014 02:23 PM
11-19-2014 12:39 PM
by acrajchel
28 2,015
raking leaves ?
robert8509
10-22-2014 10:19 PM
11-18-2014 04:24 PM
by acrajchel
14 1,578
Leaf removal
madmedic8575
10-24-2014 05:14 PM
11-17-2014 07:34 PM
by acrajchel
6 1,304
sod job
SGlawncare
10-30-2014 09:21 PM
11-17-2014 07:10 PM
by acrajchel
7 889
Customer wants me to...
Mr. Mow
11-09-2014 07:13 AM
11-17-2014 06:48 PM
by acrajchel
10 666
Hello!
Brian3137
11-11-2014 07:15 PM
11-17-2014 06:46 PM
by acrajchel
14 597
small biz in Phoenix,AZ
anthonyramos1
11-08-2014 09:35 PM
11-17-2014 05:59 PM
by acrajchel
2 415
Client won't pay...
WesleySnips
10-30-2014 03:53 PM
11-17-2014 05:37 PM
by acrajchel
22 1,518
Government contracts
avetslawncare
11-15-2014 08:50 AM
11-17-2014 12:59 PM
by Steve
2 378
Need help on deciding a...
Brian3137
11-10-2014 06:32 PM
11-17-2014 12:44 PM
by Steve
12 641
West cost lawn prices
SGlawncare
10-09-2014 10:51 PM
11-16-2014 07:54 AM
by stevef1201
8 1,721
So how do you guys...
Mr. Mow
10-26-2014 08:55 AM
11-15-2014 08:44 AM
by avetslawncare
14 1,850
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
11-13-2014 08:35 AM
by jrs.landscaping
81 32,083
The most dangerous part...
Steve
10-06-2014 03:45 PM
11-12-2014 05:05 PM
by stevef1201
14 1,812
A little hang up in snow...
stevef1201
11-08-2014 07:05 AM
11-12-2014 12:51 PM
by Steve
4 556
Bi-weekly winter...
lxarth
11-04-2014 08:37 PM
11-12-2014 10:06 AM
by WesleySnips
9 762
taking first steps...
sizemorelawncare
11-10-2014 08:24 PM
11-11-2014 01:21 PM
by Steve
1 439
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
11-11-2014 08:12 AM
by Just for Cuts
4 506
Business Cards
crieg122
10-25-2014 01:03 PM
11-11-2014 07:56 AM
by Just for Cuts
12 1,477
How the unregister?
alive101
11-04-2014 07:39 AM
11-10-2014 01:48 PM
by Steve
4 714
Belt adjustment question
googus
11-05-2014 06:43 AM
11-10-2014 01:38 PM
by Steve
5 621
Podcast
Shark1611
11-07-2014 05:42 PM
11-10-2014 11:41 AM
by Steve
1 416
hi, from Minnesota
rjklohn
11-07-2014 02:21 AM
11-07-2014 01:44 PM
by Steve
1 432
» Popular Tags
2wd 4x4 apartment complex bark bob villa care charge christmas collections edging employee problems equipment rental exmark ferris four wheel drive gopherhaul grass gravely hardscapes hills holiday how much to charge how to bid husqvarna hydraulic jobs kawasaki labor cost landscape services lawn lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lighting lighting brass outdoor lights managing a lawn care business mowing mr dave mulch mulch estimate new buisness past due per hour service podcast push versus ride redmax savannah scag v-ride scripts search engine optimization seo shell small engine repair sprayer starting a business starting a lawn care business sulky theft toro tractor auger trailer trimmer rack up sell employee walker wood wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 12:57 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 12:57 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy