Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

Honor a Discount


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 03-13-2006, 06:40 PM
tiedeman
Guest
 
Posts: n/a
Default

Would you honor a Christmas discount if you just closed the deal today?

Back in December I had a 15% off discount for past customers if they signed up for a service for the 2006 season.

Well, a lady contacted me either at the end of December or the first part of January asking me to clean up some pine needles, pine cones, etc. She said that she wanted to call now because she knows of how busy I get and it would be best to schedule in an estimate for when the snow melts instead of waiting until the last minute (why can't all customers be like this?) So I say no problem, schedule in an esimate for her for when the snow melts.

Fast forward to today; I just went and looked at the work, called her back up, and told her the price of $400. She said fine, no a problem. Then she asks me, is this 15% off thing still good. At first I said no, and she was fine with it. But then after I hung up I thought to myself, "No I should honor it, since she did contact me in December." So I called her back up and told her that yes I would honor it.

Now should I have done that or no?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 03-14-2006, 09:11 AM
NickN NickN is offline
Members
 
Join Date: Dec 2003
Posts: 99
Rep Power: 12
NickN
Default

Lawn care business tipsLawn Care Business Book
Yes,you did the right thing.You could have (and might have) used this to your advantage by telling her,"Mrs. X,I appreciate your business.Even though the deal wasn't closed until after the expiration date,we will still honor the discount.It means more to us for our customers to be happy than for us to have a little extra money in our pocket."
I actually just did this.Customer wanted a certain type of walk installed.After the install,she wasn't happy.So, I told her "no problem,we'll change it".When time came to pay the bill,she asked how much extra it would be for the change.I told her we had an agreement,and that there would be no extra charge.She said she needed to pay us,but I told her exactly what I just recommended to you.Cost me a bit of money,but the referrals I'll get from that one gesture will more than make up for it.
Now,they want us to landscape their other home in another town.They know I'll stand behind my work and my word.
Reply With Quote
  #3  
Old 03-14-2006, 11:57 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,361
Rep Power: 10
Steve has disabled reputation
Default

Hi tiedeman,

This is your call. It's a great example of the fine print we need to think of when we create such discounts.

If you said "15% off discount for past customers if they signed up for a service for the 2006 season." This doesn't seem to have an expiration date. And if it has no expiration date, how do you determine when it's valid until? Is it valid forever?

If there is no expiration, I would think it would still be vaild? Although you did say it was a Christmas discount which would make one consider, maybe it had to be used by Christmas?

What are your thoughts on the expiration date?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 03-14-2006, 12:29 PM
tiedeman
Guest
 
Posts: n/a
Default

Well, it actually did have an expiration date of December 31st, if I remember correctly, and I do admit that she did call me before that date to schedule a estimate for when the snow melted.

Now should I have said to her, sorry, you must agree to a price right now before the expiration?

My personal opinion on it was that she played by the rules and contacted before the deadline and so I should honor it. But I was also thinking long term. What if I did not honor this deadline? Would it effect me and business by saying, sorry, I can't honor it, the estimate was for after the deadline, even though you contacted me before?
Reply With Quote
  #5  
Old 03-14-2006, 12:34 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,361
Rep Power: 10
Steve has disabled reputation
Default

Quote:
Originally Posted by [b
Quote[/b] ]Now should I have said to her, sorry, you must agree to a price right now before the expiration?
I agree with you on this point.
Quote:
Originally Posted by [b
Quote[/b] ]15% off discount for past customers if they signed up for a service for the 2006 season.
To sign up for a service means to me that you agree on a service and a price and potentially sign a contract holding you to it in order to get that discount.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 03-14-2006, 01:58 PM
tiedeman
Guest
 
Posts: n/a
Default

I do admit that the wording was probably bad for that particular marketing material.
Reply With Quote
  #7  
Old 03-14-2006, 02:43 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,361
Rep Power: 10
Steve has disabled reputation
Default

Well, it's just something to live and learn. We can't know everything. We have to made course corrections as we move forwards.

If you feel bad about it, you could still give her something extra and explain that you feel bad about the wording and you didn't want to leave her with a bad impression. Or you could just leave it and move on.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Share your stolen...
SGL1
05-27-2015 09:05 PM
Yesterday 10:26 PM
by Chilehead
7 99
big job for me....need...
holymoly
Yesterday 06:15 AM
Yesterday 03:21 PM
by jrs.landscaping
3 71
What a JERK!
Chilehead
05-06-2015 08:13 AM
Yesterday 03:13 PM
by HappyGrass
16 803
5 things you would...
Steve
09-11-2008 08:53 AM
Yesterday 03:02 PM
by HappyGrass
5 2,151
Hello All
HappyGrass
05-27-2015 10:10 PM
Yesterday 02:59 PM
by HappyGrass
2 54
how to make customers...
Bradcook21
05-27-2015 05:04 PM
Yesterday 12:31 PM
by Steve
5 116
Equipment dealers
mattthelawnguy
05-21-2015 04:33 PM
Yesterday 12:20 PM
by Steve
6 208
Things your lawn care...
Steve
05-27-2015 11:48 AM
05-27-2015 11:48 AM
by Steve
0 58
I can't believe people...
ExtremeLawncareServices
05-25-2015 10:29 AM
05-27-2015 11:45 AM
by jrs.landscaping
9 258
Show us your stripes
Just for Cuts
05-21-2015 03:07 PM
05-27-2015 11:35 AM
by Steve
5 193
Pissed off customers
stonegatedesigns
05-26-2015 05:29 PM
05-27-2015 11:26 AM
by Steve
3 128
Great start to the season
jcurr33
05-25-2015 08:49 PM
05-26-2015 01:50 PM
by Steve
2 97
uploading video on here?
holymoly
05-24-2015 08:13 AM
05-26-2015 01:37 PM
by Steve
2 100
new here ! need help
pgrace
05-23-2015 11:29 PM
05-26-2015 01:35 PM
by Steve
1 116
What's your next...
Steve
05-15-2015 11:54 AM
05-26-2015 01:25 PM
by Steve
14 408
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
05-26-2015 01:22 PM
by Steve
5 231
More Rain or Less?
Steve
05-20-2015 12:06 PM
05-24-2015 04:37 PM
by SGL1
12 298
Irrigation
pboy8634
02-21-2010 12:46 PM
05-22-2015 10:05 PM
by biglee
25 8,482
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
05-22-2015 09:58 PM
by biglee
37 9,214
Peace garden ideas
SGL1
05-13-2015 03:15 PM
05-21-2015 07:51 PM
by avetslawncare
16 543
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
05-20-2015 09:18 PM
by ExtremeLawncareServices
84 6,884
Total yard rehab
SGL1
04-23-2015 03:59 PM
05-19-2015 08:22 PM
by SGL1
15 840
Say Hello !!!
Steve
03-19-2007 11:18 AM
05-19-2015 04:12 PM
by NinaMarie86
1,223 390,265
New Lawn Service
carmelitaslawnservice
05-19-2015 10:02 AM
05-19-2015 02:51 PM
by Steve
1 142
Landscaper Jailed After...
SGL1
05-18-2015 08:15 AM
05-19-2015 02:37 PM
by Steve
5 244
Pictures of commercial...
avetslawncare
04-01-2015 09:47 PM
05-19-2015 02:29 PM
by Steve
38 2,048
feeling like im being...
Bradcook21
05-17-2015 07:33 AM
05-19-2015 02:11 PM
by Steve
6 253
good news yesterday
Bradcook21
05-17-2015 07:08 AM
05-19-2015 06:16 AM
by Bradcook21
3 182
ignition coil
jasonw
05-12-2015 05:31 PM
05-18-2015 12:07 PM
by Steve
3 298
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
05-18-2015 12:06 PM
by Steve
13 730
Big (to me) mulch job
tl757
04-23-2015 05:32 PM
05-15-2015 08:46 PM
by biglee
22 1,537
big dog mowers?
Bradcook21
05-13-2015 04:03 PM
05-14-2015 10:55 AM
by Steve
4 323
Small HOA Bid
lxarth
05-06-2015 10:37 PM
05-13-2015 11:55 AM
by Steve
9 548
New company in Michigan
SEM
04-24-2015 09:27 PM
05-13-2015 11:51 AM
by Steve
11 674
Fired for refusing to...
Mr. Mow
05-09-2015 06:15 AM
05-12-2015 01:36 PM
by Steve
6 541
I have ZERO confidence...
Just for Cuts
05-01-2015 04:24 PM
05-12-2015 03:53 AM
by jrs.landscaping
31 1,148
landscape insurance
clarkslawn
03-30-2015 10:14 PM
05-11-2015 01:15 PM
by Steve
6 1,060
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
05-10-2015 07:50 PM
by ExtremeLawncareServices
9 1,098
Bought my first STIHL...
Mr. Mow
05-09-2015 06:29 AM
05-10-2015 08:36 AM
by Mr. Mow
9 447
advice wanted please and...
CHenricks
05-07-2015 08:40 PM
05-08-2015 04:20 PM
by CHenricks
7 468
Hello
SallyBorowicz
05-06-2015 11:14 AM
05-08-2015 02:21 PM
by Steve
3 374
Mower Advice
tl757
05-06-2015 02:31 PM
05-08-2015 01:45 PM
by Steve
6 506
Home today...Still...
biglee
05-06-2015 11:59 AM
05-07-2015 12:06 PM
by biglee
2 376
I'm Back With The Best...
aduttonater
02-21-2015 12:41 AM
05-07-2015 11:17 AM
by Steve
79 4,045
color fliers?
holymoly
04-18-2015 02:32 PM
05-07-2015 10:57 AM
by Steve
16 1,072
Looking good
mrsmichigan
05-06-2015 09:47 AM
05-07-2015 10:53 AM
by Steve
1 316
What are your biggest...
Steve
05-05-2015 01:24 PM
05-07-2015 10:52 AM
by Steve
2 371
is craiglist good to...
JBENI
04-16-2015 11:11 AM
05-06-2015 07:15 PM
by TheYardGuy
12 1,155
Go daddy web site and...
jcurr33
05-04-2015 06:00 PM
05-05-2015 11:57 AM
by Steve
2 398
How busy are you now?
Steve
05-04-2015 01:10 PM
05-05-2015 11:47 AM
by Steve
4 435
» Popular Tags
ad landscaping aerocore apartment bid apartment complex applying auger bark billy goat brushcutter blades blowout bush collections contract help curb appeal services deliquentaccounts ditches edging employee problems equipment dealer equipment rental estimate facebook flyers foreman google grass growing a lawn care business hills hiring husqvarna jobs john deere quik trac landscape landscape services landscaping training lawn lawn care lawn mowing marketing more customers business mr dave mulch past due per hour charge per hour service pricing profit on employee pto push versus ride running a business scag sell the vision seo shell small engine repair square foot starting a lawn care business steep lawns swzt theft toro grand stand trailer tree trimmer rack truck new used landscape up sell employee web design website won't return www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 12:55 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 12:55 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy