Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

Honor a Discount


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 03-13-2006, 06:40 PM
tiedeman
Guest
 
Posts: n/a
Default

Would you honor a Christmas discount if you just closed the deal today?

Back in December I had a 15% off discount for past customers if they signed up for a service for the 2006 season.

Well, a lady contacted me either at the end of December or the first part of January asking me to clean up some pine needles, pine cones, etc. She said that she wanted to call now because she knows of how busy I get and it would be best to schedule in an estimate for when the snow melts instead of waiting until the last minute (why can't all customers be like this?) So I say no problem, schedule in an esimate for her for when the snow melts.

Fast forward to today; I just went and looked at the work, called her back up, and told her the price of $400. She said fine, no a problem. Then she asks me, is this 15% off thing still good. At first I said no, and she was fine with it. But then after I hung up I thought to myself, "No I should honor it, since she did contact me in December." So I called her back up and told her that yes I would honor it.

Now should I have done that or no?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 03-14-2006, 09:11 AM
NickN NickN is offline
Members
 
Join Date: Dec 2003
Posts: 99
Rep Power: 13
NickN
Default

Lawn care business tipsLawn Care Business Book
Yes,you did the right thing.You could have (and might have) used this to your advantage by telling her,"Mrs. X,I appreciate your business.Even though the deal wasn't closed until after the expiration date,we will still honor the discount.It means more to us for our customers to be happy than for us to have a little extra money in our pocket."
I actually just did this.Customer wanted a certain type of walk installed.After the install,she wasn't happy.So, I told her "no problem,we'll change it".When time came to pay the bill,she asked how much extra it would be for the change.I told her we had an agreement,and that there would be no extra charge.She said she needed to pay us,but I told her exactly what I just recommended to you.Cost me a bit of money,but the referrals I'll get from that one gesture will more than make up for it.
Now,they want us to landscape their other home in another town.They know I'll stand behind my work and my word.
Reply With Quote
  #3  
Old 03-14-2006, 11:57 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,948
Rep Power: 10
Steve has disabled reputation
Default

Hi tiedeman,

This is your call. It's a great example of the fine print we need to think of when we create such discounts.

If you said "15% off discount for past customers if they signed up for a service for the 2006 season." This doesn't seem to have an expiration date. And if it has no expiration date, how do you determine when it's valid until? Is it valid forever?

If there is no expiration, I would think it would still be vaild? Although you did say it was a Christmas discount which would make one consider, maybe it had to be used by Christmas?

What are your thoughts on the expiration date?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 03-14-2006, 12:29 PM
tiedeman
Guest
 
Posts: n/a
Default

Well, it actually did have an expiration date of December 31st, if I remember correctly, and I do admit that she did call me before that date to schedule a estimate for when the snow melted.

Now should I have said to her, sorry, you must agree to a price right now before the expiration?

My personal opinion on it was that she played by the rules and contacted before the deadline and so I should honor it. But I was also thinking long term. What if I did not honor this deadline? Would it effect me and business by saying, sorry, I can't honor it, the estimate was for after the deadline, even though you contacted me before?
Reply With Quote
  #5  
Old 03-14-2006, 12:34 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,948
Rep Power: 10
Steve has disabled reputation
Default

Quote:
Originally Posted by [b
Quote[/b] ]Now should I have said to her, sorry, you must agree to a price right now before the expiration?
I agree with you on this point.
Quote:
Originally Posted by [b
Quote[/b] ]15% off discount for past customers if they signed up for a service for the 2006 season.
To sign up for a service means to me that you agree on a service and a price and potentially sign a contract holding you to it in order to get that discount.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 03-14-2006, 01:58 PM
tiedeman
Guest
 
Posts: n/a
Default

I do admit that the wording was probably bad for that particular marketing material.
Reply With Quote
  #7  
Old 03-14-2006, 02:43 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,948
Rep Power: 10
Steve has disabled reputation
Default

Well, it's just something to live and learn. We can't know everything. We have to made course corrections as we move forwards.

If you feel bad about it, you could still give her something extra and explain that you feel bad about the wording and you didn't want to leave her with a bad impression. Or you could just leave it and move on.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
To mow weekly or Biweekly
WarriorLandscapingCAN
05-11-2016 04:09 PM
Yesterday 04:45 PM
by lawngawd7
9 297
Help a Brother Out -...
Hedgemaster
01-23-2012 04:19 PM
Yesterday 04:34 PM
by Crossett73
91 33,676
Hello from Alabama
pruzilla
05-25-2016 01:20 PM
Yesterday 08:14 AM
by pruzilla
2 46
Hello from Centreville!
Daveylawns
05-23-2016 09:04 AM
05-24-2016 04:08 PM
by Steve
1 66
Laying new grass, Sod...
WarriorLandscapingCAN
05-23-2016 10:07 AM
05-23-2016 08:41 PM
by Steve
1 53
I need some aeration...
rootytalbot
08-14-2015 12:32 PM
05-23-2016 09:06 AM
by Daveylawns
10 3,767
Prolin
rmccutchan
05-21-2016 04:53 PM
05-21-2016 06:36 PM
by rmccutchan
2 72
Upgraded to a new mower
Stevenor92
05-17-2016 08:17 PM
05-20-2016 07:08 PM
by Stevenor92
8 198
Intro
LaraRahmani
05-18-2016 02:54 PM
05-19-2016 02:43 PM
by Steve
2 107
Best Push Mower You Have...
markty
05-14-2016 03:46 PM
05-18-2016 07:34 PM
by Stevenor92
4 178
New mower!!!!
Stevenor92
05-18-2016 03:46 AM
05-18-2016 06:39 PM
by Stevenor92
2 112
Say Hello !!!
Steve
03-19-2007 11:18 AM
05-18-2016 02:59 PM
by LaraRahmani
1,249 434,752
Stupid idea?
hopolb33
05-13-2016 11:25 AM
05-16-2016 11:22 AM
by Steve
1 152
Planting SKYBOUND CEDARS
FrankieeLawnz
05-13-2016 03:59 PM
05-16-2016 11:21 AM
by Steve
1 137
Edging Fad...
Tree geek
05-10-2016 11:29 PM
05-15-2016 11:12 PM
by Tree geek
2 182
Business Overload
Chilehead
05-06-2016 09:27 PM
05-13-2016 11:15 AM
by Steve
11 381
Hello from great state...
Cel1980
05-11-2016 09:00 AM
05-13-2016 11:07 AM
by Steve
2 154
Did this job free to...
JJand M Lawncare
05-02-2016 02:33 PM
05-11-2016 03:54 PM
by JJand M Lawncare
10 420
How to tell Cust. to...
GeeGood
04-09-2008 09:55 PM
05-09-2016 07:08 PM
by JJand M Lawncare
16 5,512
Echo SRM 230 trouble.
Jack Rabbit
05-08-2016 06:16 PM
05-08-2016 11:22 PM
by Just for Cuts
1 149
Toro ZTR Issues
rsanchez1203
05-06-2016 09:27 PM
05-07-2016 10:26 AM
by Steve
2 170
Correct way to quote a...
WarriorLandscapingCAN
05-02-2016 11:52 AM
05-03-2016 10:59 AM
by Steve
1 286
Having an issue with...
Mr. Mow
04-27-2016 03:58 PM
04-28-2016 05:04 AM
by Sprinkler Buddy
2 292
Hello From Virginia
JJand M Lawncare
04-25-2016 01:02 PM
04-27-2016 05:20 PM
by Steve
5 330
» Popular Tags
advertising become an entrepreneur best mower be your own boss break business education business help business management contractor hacks deck lift dethatcher edging entrepreneur entrepreneur education estimates free lawn care fuel problems fuel pump half moon blade hydro increase customers jjandm lawncare landscape landscape design landscaping landscaping design company landscaping richmond va landscping lawncare lawn mowing lawnservice lowering grade marketing mulch new business planting plowing raising grade residential lawn care richmond va richmond virginia lawn care roundup safety scag snowblower snow plowing snow shovel solo solo backpack sprayer start a business start a lawn care business start business start up swzt toro timecutter tree tree pics tree service video walk behind what to charge work from home
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 04:37 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 04:37 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy