Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > Lawn Maintenance / Lawn Renovation

Lawn Maintenance / Lawn Renovation
A great way to talk about all things lawn care related. Grass, turf, shrubs, trees, aeration, fertilization, reseeding, hydro-seeding, mowing, grub control, chemicals and pesticides. Ask questions, give answers. Grow!

non-paying customer


Lawn Maintenance / Lawn Renovation

A great way to talk about all things lawn care related. Grass, turf, shrubs, trees, aeration, fertilization, reseeding, hydro-seeding, mowing, grub control, chemicals and pesticides. Ask questions, give answers. Grow!
Reply
 
Thread Tools Search this Thread
  #1  
Old 12-13-2007, 10:20 PM
landonkade's Avatar
landonkade landonkade is offline
Matt
 
Join Date: May 2007
Location: alabama
Age: 32
Posts: 447
Rep Power: 8
landonkade
Default

i have a customer that hasn't paid me in over a month for his service, we call and call him leaving messages, and he wont return our phone calls, and i was wondering is there any letters pertaining to that, and if he don't pay i turn him into collections, and maybe that might make him pay

letters stating, i will have to turn him into collections if we do not receive payment for service



Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 12-13-2007, 10:37 PM
FourSeasons FourSeasons is offline
Members
 
Join Date: Sep 2007
Age: 32
Posts: 558
Rep Power: 7
FourSeasons
Default

Lawn care business tipsLawn Care Business Book
Another one?
Didn't you have a problem with a non paying customer a not that long ago?

Its to bad you still have to be nice to non payers to get your money. Especially when they intentionally ignore you.

I have one right now. Bout 2 months overdue now.
__________________
Rob
Green Image Lawn & Landscape

\"If you don't feel the same way about Friday nights as you do Sunday nights, then you are not doing the right thing.\"
Reply With Quote
  #3  
Old 12-13-2007, 10:45 PM
Little's's Avatar
Little's Little's is offline
Brandon
 
Join Date: Jun 2007
Location: Shasta Lake CA.
Posts: 814
Rep Power: 8
Little's is on a distinguished road
Default

Have you thought about offering to let him pay you in small increments and try to avoid any kind of legal mess. It would keep you in good standing and less of a chance of getting a bad name.
Chances are, if you turn it over to credit, you'll never get paid anyway. If he wont answer the phone, let him know on the answering machine that you are understanding and would like to work it out. If you need to you can leave a letter (a thank you for your business card might do the trick) on his door and see what happens.
Good luck.
__________________
Northern California
Reply With Quote
  #4  
Old 12-13-2007, 10:50 PM
landonkade's Avatar
landonkade landonkade is offline
Matt
 
Join Date: May 2007
Location: alabama
Age: 32
Posts: 447
Rep Power: 8
landonkade
Default

Quote:
Originally Posted by [b
Quote[/b] (FourSeasons @ Dec. 13 2007,11:37)]Another one?
Didn't you have a problem with a non paying customer a not that long ago?

Its to bad you still have to be nice to non payers to get your money. Especially when they intentionally ignore you.

I have one right now. Bout 2 months overdue now.
yeah he finally paid not to long ago, i don't service him anymore either,lol. But now i need to find collection letters to send out to get my money. The service fee is $45



Reply With Quote
  #5  
Old 12-13-2007, 11:12 PM
realhuntin
Guest
 
Posts: n/a
Default

Quote:
Originally Posted by [b
Quote[/b] (landonkade @ Dec. 13 2007,11:50)]
Quote:
Originally Posted by [b
Quote[/b] (FourSeasons @ Dec. 13 2007,11:37)]Another one?
Didn't you have a problem with a non paying customer a not that long ago?

Its to bad you still have to be nice to non payers to get your money. Especially when they intentionally ignore you.

I have one right now. Bout 2 months overdue now.
yeah he finally paid not to long ago, i don't service him anymore either,lol. But now i need to find collection letters to send out to get my money. The service fee is $45
Sorry your going thought this, If it were I. I would walk away from it. I might send one certified attempt to collect a debit letter, and if no responce I would forget it and move on. spend your time in a profitable way. If it was $450 then I would pursue it more.


Good Luck
Reply With Quote
  #6  
Old 01-25-2008, 11:23 AM
Guest
 
Posts: n/a
Default

[b]Well here's my thoughts on this subject. I preety much know my customers, most have been looong term. I know the ones to worry about and the ones not to. Most my people pay on time. Some I know they'll pay as soon as they can. Occasionally some one will fall on hard times and the lawn guy is the least of their worries. But I never give up on getting paid. I of course will suspend their service and try to make some sort of payment plan with them. Most people are agreeable to that AND when times are better for them will resume services. This year I had 1 customer that owed me 460 dollars. He made a couple of 100 dollar payments during the latter part of the summer but then payments stopped. A few weeks ago I stopped by his house and made him a offer in compromise. I told him that if he could write me a check for 175 dollars we'd be square. He was grateful and went and wrote the check. He also said to start up services again n the spring and we agreed that he would pay monthly in advance.
1 or 2 services I might would blow off after a few attempts if it was a new customer ... an established customer who has always paid in the past, I'd work with, maybe try and figure out why I'm not getting paid. Bad service? Hard times?
I always try and treat people the way I'd like to be treated. I've had my share of hard times.
Reply With Quote
  #7  
Old 01-25-2008, 01:25 PM
ABurlison
Guest
 
Posts: n/a
Default

Yeah, I agree for such a little amount it might not be worth the trouble, but if it were me, I would just simply visit the home when I know they will be home, and just see what might be causing the whole situation, might be an easy resolution. For all you know, they left the state to take care of an ailing parent or something, you never know.
Reply With Quote
  #8  
Old 01-27-2008, 11:22 AM
All Aspects Landscaping All Aspects Landscaping is offline
James
 
Join Date: Oct 2006
Posts: 508
Rep Power: 8
All Aspects Landscaping is an unknown quantity at this point
Default

after exhausting all other options, you can go to your local municipal building and issue a summons for theft of good and services. It sucks that you have to go that far, but usually this kind of action will get an immediate response... We go after every dime... chances are if they get this far you dont want them back anyways... as long as it doesnt cost you an arm and a leg... its only time... Our collection company charges 30% across the board... he goes after as low as 30.00!?! Like I said,,, hes doing the work and at least I get something... lol
__________________

Reply With Quote
  #9  
Old 01-27-2008, 11:57 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,181
Rep Power: 10
Steve has disabled reputation
Default

James,

Do you want to give your collection company a plug here?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 01-27-2008, 03:01 PM
FourSeasons FourSeasons is offline
Members
 
Join Date: Sep 2007
Age: 32
Posts: 558
Rep Power: 7
FourSeasons
Default

How do you turn a account over to a collection agency?
What is the process?
I have a customer that wont pay me and moved. All I have is her phone number and the neighbor told me what city they moved to. I call her and she doesn't call back.

If I don't have her address then I can't serve her papers for court.
__________________
Rob
Green Image Lawn & Landscape

\"If you don't feel the same way about Friday nights as you do Sunday nights, then you are not doing the right thing.\"
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Left handed edging with...
SGL1
Today 08:59 PM
Today 08:59 PM
by SGL1
0 16
Need help determining...
Jbss861
07-20-2014 02:33 PM
Today 08:51 PM
by SGL1
11 236
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
Today 08:47 PM
by SGL1
27 1,112
Customer letters
kslawn
Today 06:17 AM
Today 06:17 PM
by kslawn
2 62
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
Today 05:53 PM
by eastsidelandcare
2 130
Selling lawns like...
eastsidelandcare
07-17-2014 03:51 PM
Today 05:49 PM
by eastsidelandcare
2 169
Scag new "Eliminator"......
ExtremeLawncareServices
07-20-2014 10:45 AM
Today 05:37 PM
by Just for Cuts
9 206
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Today 03:55 PM
by stevef1201
75 4,275
Should I ?
googus
Yesterday 04:06 PM
Today 03:48 PM
by googus
3 111
need professional advice...
Fiddlers_green
07-20-2014 07:21 PM
Today 12:42 PM
by Steve
3 139
new to me box truck
jrayb39667
03-06-2014 10:20 PM
Today 12:40 PM
by Steve
15 1,315
My First Apartment...
SSLCtn
05-26-2014 10:17 PM
Today 12:14 PM
by Steve
14 820
Lawn Service back in...
LawnCareMan280
07-18-2014 09:00 PM
Today 11:48 AM
by Steve
4 175
Overspray?
stevef1201
07-21-2014 04:20 PM
Today 11:39 AM
by Steve
3 84
Hello Everyone! Newbie...
SLKlawn
07-17-2014 06:22 PM
Yesterday 01:53 PM
by Steve
6 207
Proper height for lawn
rob lederhilger
05-26-2014 08:01 AM
07-21-2014 02:53 PM
by LawnDoctor
9 607
Blade sharpener
Just for Cuts
07-04-2014 12:31 PM
07-21-2014 01:48 PM
by Steve
9 446
What's my business worth?
Chaz
07-16-2014 01:35 PM
07-21-2014 01:45 PM
by Steve
4 222
Single tree, mow customer
WesleySnips
06-27-2014 10:12 AM
07-21-2014 01:04 PM
by Steve
12 497
1.5 Acre Jungle
WesleySnips
07-15-2014 05:57 PM
07-20-2014 11:31 AM
by ExtremeLawncareServices
21 520
Gopher schedule software
Ray
07-18-2014 04:13 PM
07-18-2014 04:13 PM
by Ray
0 113
2006 Chevy fuel pump...
KevinsLawns
07-17-2014 08:39 PM
07-18-2014 11:51 AM
by Steve
1 115
Halfway point of year!
Steve
07-01-2014 12:08 PM
07-18-2014 11:38 AM
by Steve
14 658
I got told to leave and...
gwilson98
06-16-2014 02:07 PM
07-17-2014 11:43 AM
by Steve
16 973
Hey guys this is the...
prmenter@gmail.com
07-07-2014 08:23 PM
07-16-2014 08:10 PM
by ExtremeLawncareServices
28 707
Mowing the hills
prmenter@gmail.com
07-08-2014 12:22 PM
07-16-2014 05:00 PM
by Just for Cuts
18 641
Say Hello !!!
Steve
03-19-2007 11:18 AM
07-15-2014 05:38 PM
by icon2000
1,184 318,527
need some help geting...
dalvan0
07-13-2014 09:28 PM
07-15-2014 11:56 AM
by Steve
5 217
new trailer help
mattthelawnguy
07-11-2014 08:21 PM
07-15-2014 11:42 AM
by Steve
9 320
Classified Ad Template...
bcfb
06-05-2013 02:40 AM
07-15-2014 11:16 AM
by Steve
15 3,654
Husqvarna pz 60
CDLAWNCARE
07-06-2014 06:50 PM
07-15-2014 08:53 AM
by kslawn
10 392
Lowballers
Chaz
07-11-2014 03:55 PM
07-14-2014 12:27 PM
by Steve
5 326
My new side job
Sprinkler Buddy
05-10-2014 05:23 AM
07-14-2014 12:15 PM
by Steve
10 787
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
07-13-2014 10:36 PM
by GoGreenerKS
10 503
New Mower and Trailer
Chaz
06-25-2014 12:04 PM
07-13-2014 06:25 PM
by SGL1
7 510
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
07-12-2014 07:36 PM
by SGL1
21 1,829
Fuel and fuel additives
SGL1
07-06-2014 10:23 AM
07-11-2014 07:53 PM
by SGL1
15 502
Questions for a patchy...
jumcgee
07-09-2014 08:42 AM
07-11-2014 12:34 PM
by Steve
1 177
toro proline blades wont...
boog
06-25-2014 06:26 PM
07-11-2014 05:28 AM
by kslawn
18 609
Contents of Marketing to...
prmenter@gmail.com
07-09-2014 05:25 PM
07-10-2014 03:23 PM
by Steve
3 265
Shindaiwa
CLB454
05-13-2014 09:04 PM
07-10-2014 03:04 PM
by Steve
14 742
Starting New in FL
mmcuttrim
08-06-2010 09:22 AM
07-10-2014 02:44 PM
by Steve
48 11,202
Bid help 45 on acre...
Priggan
06-26-2014 12:56 PM
07-09-2014 08:38 AM
by kslawn
7 487
need help bidding fence...
veteranslawncaresystems
07-03-2014 10:33 AM
07-08-2014 12:00 PM
by Steve
5 349
Trimmer or Knife?
gwilson98
07-04-2014 09:56 PM
07-07-2014 02:41 PM
by Steve
6 311
Started a New Solar Lawn...
Solar Lawn Care
06-08-2013 01:40 AM
07-07-2014 01:55 PM
by Steve
37 7,376
New Canadian Member
coppervalley
07-04-2014 02:15 PM
07-07-2014 01:12 PM
by Steve
1 213
Happy Independance...
stevef1201
07-04-2014 07:05 AM
07-07-2014 01:01 PM
by Steve
2 213
Echo PE 266 edger
stevef1201
07-01-2014 01:28 PM
07-07-2014 12:47 PM
by Steve
4 292
30 Inch Push Mowers Pros...
Billy Goat
06-27-2013 08:07 PM
07-06-2014 01:50 PM
by SGL1
21 5,193
» Popular Tags
care charge christmas lighting christmas light service courtesy call credit card processing customers decorating ecosymbiosis escrow estimate exmark ferris four wheel drive fundraiser gopherhaul grass gravely gravely 34" zero turn hills holiday holiday lighting honda how much to charge how to bid introduction kawasaki lawn lawn care business lawn care business book lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lawn service leaf removal managing a lawn care business marketing mulch estimate native plants new buisness new mower office management online classifieds outdoor environments podcast push versus ride redmax reo rotating scag search engine optimization season seo snow sprayer starting a business starting a lawn care business steve stihl subcontractor toro tractor auger trailer mate pro turfgrass consulting walker winter money making ideas wright stander rh zero turn
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 11:08 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 11:08 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy