Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > Lawn Maintenance / Lawn Renovation

Lawn Maintenance / Lawn Renovation
A great way to talk about all things lawn care related. Grass, turf, shrubs, trees, aeration, fertilization, reseeding, hydro-seeding, mowing, grub control, chemicals and pesticides. Ask questions, give answers. Grow!

non-paying customer


Lawn Maintenance / Lawn Renovation

A great way to talk about all things lawn care related. Grass, turf, shrubs, trees, aeration, fertilization, reseeding, hydro-seeding, mowing, grub control, chemicals and pesticides. Ask questions, give answers. Grow!
Reply
 
Thread Tools Search this Thread
  #1  
Old 12-13-2007, 10:20 PM
landonkade's Avatar
landonkade landonkade is offline
Matt
 
Join Date: May 2007
Location: alabama
Age: 33
Posts: 447
Rep Power: 9
landonkade
Default

i have a customer that hasn't paid me in over a month for his service, we call and call him leaving messages, and he wont return our phone calls, and i was wondering is there any letters pertaining to that, and if he don't pay i turn him into collections, and maybe that might make him pay

letters stating, i will have to turn him into collections if we do not receive payment for service



Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 12-13-2007, 10:37 PM
FourSeasons FourSeasons is offline
Members
 
Join Date: Sep 2007
Age: 33
Posts: 558
Rep Power: 8
FourSeasons
Default

Lawn care business tipsLawn Care Business Book
Another one?
Didn't you have a problem with a non paying customer a not that long ago?

Its to bad you still have to be nice to non payers to get your money. Especially when they intentionally ignore you.

I have one right now. Bout 2 months overdue now.
__________________
Rob
Green Image Lawn & Landscape

\"If you don't feel the same way about Friday nights as you do Sunday nights, then you are not doing the right thing.\"
Reply With Quote
  #3  
Old 12-13-2007, 10:45 PM
Little's's Avatar
Little's Little's is offline
Brandon
 
Join Date: Jun 2007
Location: Shasta Lake CA.
Posts: 814
Rep Power: 9
Little's is on a distinguished road
Default

Have you thought about offering to let him pay you in small increments and try to avoid any kind of legal mess. It would keep you in good standing and less of a chance of getting a bad name.
Chances are, if you turn it over to credit, you'll never get paid anyway. If he wont answer the phone, let him know on the answering machine that you are understanding and would like to work it out. If you need to you can leave a letter (a thank you for your business card might do the trick) on his door and see what happens.
Good luck.
__________________
Northern California
Reply With Quote
  #4  
Old 12-13-2007, 10:50 PM
landonkade's Avatar
landonkade landonkade is offline
Matt
 
Join Date: May 2007
Location: alabama
Age: 33
Posts: 447
Rep Power: 9
landonkade
Default

Quote:
Originally Posted by [b
Quote[/b] (FourSeasons @ Dec. 13 2007,11:37)]Another one?
Didn't you have a problem with a non paying customer a not that long ago?

Its to bad you still have to be nice to non payers to get your money. Especially when they intentionally ignore you.

I have one right now. Bout 2 months overdue now.
yeah he finally paid not to long ago, i don't service him anymore either,lol. But now i need to find collection letters to send out to get my money. The service fee is $45



Reply With Quote
  #5  
Old 12-13-2007, 11:12 PM
realhuntin
Guest
 
Posts: n/a
Default

Quote:
Originally Posted by [b
Quote[/b] (landonkade @ Dec. 13 2007,11:50)]
Quote:
Originally Posted by [b
Quote[/b] (FourSeasons @ Dec. 13 2007,11:37)]Another one?
Didn't you have a problem with a non paying customer a not that long ago?

Its to bad you still have to be nice to non payers to get your money. Especially when they intentionally ignore you.

I have one right now. Bout 2 months overdue now.
yeah he finally paid not to long ago, i don't service him anymore either,lol. But now i need to find collection letters to send out to get my money. The service fee is $45
Sorry your going thought this, If it were I. I would walk away from it. I might send one certified attempt to collect a debit letter, and if no responce I would forget it and move on. spend your time in a profitable way. If it was $450 then I would pursue it more.


Good Luck
Reply With Quote
  #6  
Old 01-25-2008, 11:23 AM
Guest
 
Posts: n/a
Default

[b]Well here's my thoughts on this subject. I preety much know my customers, most have been looong term. I know the ones to worry about and the ones not to. Most my people pay on time. Some I know they'll pay as soon as they can. Occasionally some one will fall on hard times and the lawn guy is the least of their worries. But I never give up on getting paid. I of course will suspend their service and try to make some sort of payment plan with them. Most people are agreeable to that AND when times are better for them will resume services. This year I had 1 customer that owed me 460 dollars. He made a couple of 100 dollar payments during the latter part of the summer but then payments stopped. A few weeks ago I stopped by his house and made him a offer in compromise. I told him that if he could write me a check for 175 dollars we'd be square. He was grateful and went and wrote the check. He also said to start up services again n the spring and we agreed that he would pay monthly in advance.
1 or 2 services I might would blow off after a few attempts if it was a new customer ... an established customer who has always paid in the past, I'd work with, maybe try and figure out why I'm not getting paid. Bad service? Hard times?
I always try and treat people the way I'd like to be treated. I've had my share of hard times.
Reply With Quote
  #7  
Old 01-25-2008, 01:25 PM
ABurlison
Guest
 
Posts: n/a
Default

Yeah, I agree for such a little amount it might not be worth the trouble, but if it were me, I would just simply visit the home when I know they will be home, and just see what might be causing the whole situation, might be an easy resolution. For all you know, they left the state to take care of an ailing parent or something, you never know.
Reply With Quote
  #8  
Old 01-27-2008, 11:22 AM
All Aspects Landscaping All Aspects Landscaping is offline
James
 
Join Date: Oct 2006
Posts: 508
Rep Power: 9
All Aspects Landscaping is an unknown quantity at this point
Default

after exhausting all other options, you can go to your local municipal building and issue a summons for theft of good and services. It sucks that you have to go that far, but usually this kind of action will get an immediate response... We go after every dime... chances are if they get this far you dont want them back anyways... as long as it doesnt cost you an arm and a leg... its only time... Our collection company charges 30% across the board... he goes after as low as 30.00!?! Like I said,,, hes doing the work and at least I get something... lol
__________________

Reply With Quote
  #9  
Old 01-27-2008, 11:57 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,506
Rep Power: 10
Steve has disabled reputation
Default

James,

Do you want to give your collection company a plug here?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 01-27-2008, 03:01 PM
FourSeasons FourSeasons is offline
Members
 
Join Date: Sep 2007
Age: 33
Posts: 558
Rep Power: 8
FourSeasons
Default

How do you turn a account over to a collection agency?
What is the process?
I have a customer that wont pay me and moved. All I have is her phone number and the neighbor told me what city they moved to. I call her and she doesn't call back.

If I don't have her address then I can't serve her papers for court.
__________________
Rob
Green Image Lawn & Landscape

\"If you don't feel the same way about Friday nights as you do Sunday nights, then you are not doing the right thing.\"
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
scag SWZT review!
mattthelawnguy
07-23-2015 02:28 PM
Yesterday 11:27 AM
by mattthelawnguy
10 376
Big mowing job
Bradcook21
07-30-2015 03:57 PM
07-31-2015 01:16 PM
by Bradcook21
6 133
Say Hello !!!
Steve
03-19-2007 11:18 AM
07-31-2015 12:29 PM
by Steve
1,227 401,347
Hello Everybody
budspop
07-30-2015 11:42 AM
07-31-2015 12:28 PM
by Steve
1 57
Should I buy this Exmark...
googus
07-03-2015 09:22 AM
07-31-2015 11:34 AM
by googus
9 584
Hello!
brandycarlton
07-29-2015 12:31 PM
07-29-2015 03:54 PM
by Steve
1 132
Assessing the Market
NJDB60
07-27-2015 03:25 PM
07-28-2015 09:24 PM
by Steve
2 247
Whats wrong with this...
GreenWorx
07-28-2015 07:56 PM
07-28-2015 09:09 PM
by Steve
2 225
Funny craigslist post
GreenWorx
07-28-2015 07:17 PM
07-28-2015 09:02 PM
by Steve
2 237
Watch out for this -...
rootytalbot
07-22-2015 02:13 PM
07-28-2015 09:00 PM
by Steve
7 385
NewVenture
NJDB60
07-27-2015 03:38 PM
07-28-2015 08:58 PM
by Steve
1 222
Pricing issue
Mr. Mow
07-07-2015 06:15 AM
07-27-2015 06:40 PM
by GreenWorx
17 773
how to make customers...
Bradcook21
05-27-2015 05:04 PM
07-27-2015 06:08 PM
by GreenWorx
15 2,950
Need your help, Gopher...
Chilehead
07-23-2015 07:02 PM
07-27-2015 11:28 AM
by Steve
11 377
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
07-27-2015 11:22 AM
by Steve
94 10,449
Dogs
Mr. Mow
06-29-2015 02:37 PM
07-25-2015 07:50 AM
by Chilehead
12 2,419
Just about mid year, how...
GreenWorx
06-24-2015 07:05 PM
07-22-2015 07:31 PM
by Chilehead
14 2,489
Learning as I grow -...
WarriorLandscapingCAN
07-18-2015 07:46 AM
07-21-2015 10:53 AM
by Steve
3 317
Large dirt mound removal
purdue1973
07-09-2015 07:45 PM
07-20-2015 12:55 PM
by Steve
6 448
Hey everyone
Fantasy landscaping
07-09-2015 06:53 AM
07-09-2015 11:47 AM
by Steve
1 331
Quickbooks Online
jscarolina
07-08-2015 07:54 AM
07-08-2015 12:55 PM
by Nate10928
1 353
I dont know what to do...
Bradcook21
06-21-2015 08:49 AM
07-07-2015 09:48 PM
by SGL1
16 2,746
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
07-07-2015 02:54 PM
by GreenWorx
13 3,688
Is it too late to do...
markty
06-16-2015 05:28 PM
07-07-2015 01:00 PM
by problem solver
9 2,497
Hi everyone
Mattw
07-06-2015 05:59 PM
07-07-2015 10:18 AM
by Steve
1 358
4th of July parade...
Steve
07-06-2015 10:35 AM
07-06-2015 10:35 AM
by Steve
0 304
Unemployment rates drop,...
Steve
07-02-2015 12:40 PM
07-06-2015 10:30 AM
by Steve
4 481
another newish job for me
holymoly
06-07-2015 08:34 AM
07-03-2015 02:06 PM
by American L&T
9 2,489
» Popular Tags
accounting aerocore applying bark blowout bob villa bush collections contract help curb appeal services deliquentaccounts demonstration design door hangers edging employee problems facebook financials flyers free advertising free lawn care google growing a lawn care business hardscapes hiring how to hydro increase customers invoicing jobs landscape services landscaping landscaping training lawn care lawn care busines plan lawn mowing marketing more customers business mr dave new business ordinance past due patio install per hour charge per hour service plowing pricing quickbooks online scag secrets to landscaping sell the vision seo shreaded small engine repair snow plowing solo solo backpack sprayer sq ft square foot swzt tree tree pics up sell employee walk behind web design website website design winterization wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 12:45 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 12:45 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy