Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > Lawn Maintenance / Lawn Renovation

Lawn Maintenance / Lawn Renovation
A great way to talk about all things lawn care related. Grass, turf, shrubs, trees, aeration, fertilization, reseeding, hydro-seeding, mowing, grub control, chemicals and pesticides. Ask questions, give answers. Grow!

non-paying customer


Lawn Maintenance / Lawn Renovation

A great way to talk about all things lawn care related. Grass, turf, shrubs, trees, aeration, fertilization, reseeding, hydro-seeding, mowing, grub control, chemicals and pesticides. Ask questions, give answers. Grow!
Reply
 
Thread Tools Search this Thread
  #1  
Old 12-13-2007, 11:20 PM
landonkade's Avatar
landonkade landonkade is offline
Matt
 
Join Date: May 2007
Location: alabama
Age: 32
Posts: 447
Rep Power: 8
landonkade
Default

i have a customer that hasn't paid me in over a month for his service, we call and call him leaving messages, and he wont return our phone calls, and i was wondering is there any letters pertaining to that, and if he don't pay i turn him into collections, and maybe that might make him pay

letters stating, i will have to turn him into collections if we do not receive payment for service



Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 12-13-2007, 11:37 PM
FourSeasons FourSeasons is offline
Members
 
Join Date: Sep 2007
Age: 32
Posts: 558
Rep Power: 8
FourSeasons
Default

Lawn care business tipsLawn Care Business Book
Another one?
Didn't you have a problem with a non paying customer a not that long ago?

Its to bad you still have to be nice to non payers to get your money. Especially when they intentionally ignore you.

I have one right now. Bout 2 months overdue now.
__________________
Rob
Green Image Lawn & Landscape

\"If you don't feel the same way about Friday nights as you do Sunday nights, then you are not doing the right thing.\"
Reply With Quote
  #3  
Old 12-13-2007, 11:45 PM
Little's's Avatar
Little's Little's is offline
Brandon
 
Join Date: Jun 2007
Location: Shasta Lake CA.
Posts: 814
Rep Power: 8
Little's is on a distinguished road
Default

Have you thought about offering to let him pay you in small increments and try to avoid any kind of legal mess. It would keep you in good standing and less of a chance of getting a bad name.
Chances are, if you turn it over to credit, you'll never get paid anyway. If he wont answer the phone, let him know on the answering machine that you are understanding and would like to work it out. If you need to you can leave a letter (a thank you for your business card might do the trick) on his door and see what happens.
Good luck.
__________________
Northern California
Reply With Quote
  #4  
Old 12-13-2007, 11:50 PM
landonkade's Avatar
landonkade landonkade is offline
Matt
 
Join Date: May 2007
Location: alabama
Age: 32
Posts: 447
Rep Power: 8
landonkade
Default

Quote:
Originally Posted by [b
Quote[/b] (FourSeasons @ Dec. 13 2007,11:37)]Another one?
Didn't you have a problem with a non paying customer a not that long ago?

Its to bad you still have to be nice to non payers to get your money. Especially when they intentionally ignore you.

I have one right now. Bout 2 months overdue now.
yeah he finally paid not to long ago, i don't service him anymore either,lol. But now i need to find collection letters to send out to get my money. The service fee is $45



Reply With Quote
  #5  
Old 12-14-2007, 12:12 AM
realhuntin
Guest
 
Posts: n/a
Default

Quote:
Originally Posted by [b
Quote[/b] (landonkade @ Dec. 13 2007,11:50)]
Quote:
Originally Posted by [b
Quote[/b] (FourSeasons @ Dec. 13 2007,11:37)]Another one?
Didn't you have a problem with a non paying customer a not that long ago?

Its to bad you still have to be nice to non payers to get your money. Especially when they intentionally ignore you.

I have one right now. Bout 2 months overdue now.
yeah he finally paid not to long ago, i don't service him anymore either,lol. But now i need to find collection letters to send out to get my money. The service fee is $45
Sorry your going thought this, If it were I. I would walk away from it. I might send one certified attempt to collect a debit letter, and if no responce I would forget it and move on. spend your time in a profitable way. If it was $450 then I would pursue it more.


Good Luck
Reply With Quote
  #6  
Old 01-25-2008, 12:23 PM
Guest
 
Posts: n/a
Default

[b]Well here's my thoughts on this subject. I preety much know my customers, most have been looong term. I know the ones to worry about and the ones not to. Most my people pay on time. Some I know they'll pay as soon as they can. Occasionally some one will fall on hard times and the lawn guy is the least of their worries. But I never give up on getting paid. I of course will suspend their service and try to make some sort of payment plan with them. Most people are agreeable to that AND when times are better for them will resume services. This year I had 1 customer that owed me 460 dollars. He made a couple of 100 dollar payments during the latter part of the summer but then payments stopped. A few weeks ago I stopped by his house and made him a offer in compromise. I told him that if he could write me a check for 175 dollars we'd be square. He was grateful and went and wrote the check. He also said to start up services again n the spring and we agreed that he would pay monthly in advance.
1 or 2 services I might would blow off after a few attempts if it was a new customer ... an established customer who has always paid in the past, I'd work with, maybe try and figure out why I'm not getting paid. Bad service? Hard times?
I always try and treat people the way I'd like to be treated. I've had my share of hard times.
Reply With Quote
  #7  
Old 01-25-2008, 02:25 PM
ABurlison
Guest
 
Posts: n/a
Default

Yeah, I agree for such a little amount it might not be worth the trouble, but if it were me, I would just simply visit the home when I know they will be home, and just see what might be causing the whole situation, might be an easy resolution. For all you know, they left the state to take care of an ailing parent or something, you never know.
Reply With Quote
  #8  
Old 01-27-2008, 12:22 PM
All Aspects Landscaping All Aspects Landscaping is offline
James
 
Join Date: Oct 2006
Posts: 508
Rep Power: 9
All Aspects Landscaping is an unknown quantity at this point
Default

after exhausting all other options, you can go to your local municipal building and issue a summons for theft of good and services. It sucks that you have to go that far, but usually this kind of action will get an immediate response... We go after every dime... chances are if they get this far you dont want them back anyways... as long as it doesnt cost you an arm and a leg... its only time... Our collection company charges 30% across the board... he goes after as low as 30.00!?! Like I said,,, hes doing the work and at least I get something... lol
__________________

Reply With Quote
  #9  
Old 01-27-2008, 12:57 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,688
Rep Power: 10
Steve has disabled reputation
Default

James,

Do you want to give your collection company a plug here?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 01-27-2008, 04:01 PM
FourSeasons FourSeasons is offline
Members
 
Join Date: Sep 2007
Age: 32
Posts: 558
Rep Power: 8
FourSeasons
Default

How do you turn a account over to a collection agency?
What is the process?
I have a customer that wont pay me and moved. All I have is her phone number and the neighbor told me what city they moved to. I call her and she doesn't call back.

If I don't have her address then I can't serve her papers for court.
__________________
Rob
Green Image Lawn & Landscape

\"If you don't feel the same way about Friday nights as you do Sunday nights, then you are not doing the right thing.\"
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Repair or replace the...
lxarth
12-17-2014 05:07 PM
Today 12:02 PM
by SuperiorPower
11 345
Stander Vs. Zt
totalscape
12-20-2014 07:57 PM
Today 05:42 AM
by Billy Goat
6 158
Complete body therapy...
zermin
Yesterday 11:51 PM
Yesterday 11:51 PM
by zermin
0 30
Facebook
element009
03-23-2011 09:36 AM
Yesterday 04:33 PM
by stevef1201
38 9,934
Ideas on a large bid
Knaubone
Yesterday 11:57 AM
Yesterday 11:57 AM
by Knaubone
0 64
what do you "love" to...
calebmoss
07-06-2011 10:05 PM
Yesterday 12:52 AM
by rmccutchan
31 9,086
I'm BACK!
SuperiorPower
12-16-2014 11:08 PM
12-20-2014 11:33 PM
by SuperiorPower
7 281
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
12-19-2014 09:45 PM
by ExtremeLawncareServices
189 16,819
Georgia Boys!
Chilehead
12-18-2014 10:23 PM
12-19-2014 09:36 PM
by Chilehead
2 140
Employee job training...
brookline
12-15-2014 08:15 PM
12-19-2014 07:48 PM
by SuperiorPower
9 390
Hello from Md
homey
12-17-2014 06:55 PM
12-19-2014 06:00 PM
by homey
5 228
Has Obamacare helped or...
Steve
12-18-2014 04:37 PM
12-19-2014 05:43 PM
by stevef1201
3 163
What Fertilizer to Use?
acrajchel
04-07-2014 02:56 PM
12-17-2014 01:11 PM
by Steve
23 3,040
Grass hopper mower
ExtremeLawncareServices
12-05-2013 09:51 AM
12-17-2014 09:40 AM
by SuperiorPower
34 6,196
Peco Bagger
AGPS
11-18-2014 02:20 PM
12-17-2014 09:13 AM
by SuperiorPower
15 1,405
New to Gopher Haul-from...
323k13l
12-12-2014 10:34 PM
12-15-2014 02:58 PM
by Steve
3 353
hi
creteland
12-12-2014 09:06 AM
12-15-2014 01:45 PM
by Steve
5 343
New addition to my small...
googus
12-12-2014 07:36 PM
12-15-2014 07:47 AM
by googus
4 418
Ferris IS700Z
rmccutchan
12-14-2014 01:10 AM
12-14-2014 11:41 PM
by rmccutchan
4 317
Charge what the market...
Billy Goat
12-09-2014 12:39 PM
12-14-2014 06:39 PM
by biglee
20 868
Hi from IL
steveinil
11-25-2014 02:07 PM
12-12-2014 07:18 AM
by steveinil
4 860
Utility Company Right of...
eastsidelandcare
12-11-2014 04:54 PM
12-11-2014 04:54 PM
by eastsidelandcare
0 330
leaf removal
Double J LLC
10-03-2014 05:24 PM
12-11-2014 04:50 PM
by eastsidelandcare
33 4,173
suggestions on full lawn...
Brian3137
12-10-2014 07:18 PM
12-11-2014 03:41 PM
by Steve
6 446
new to me box truck
jrayb39667
03-06-2014 11:20 PM
12-11-2014 09:43 AM
by Sprinkler Buddy
18 3,453
Hello from SW FL!!
5StarLawnscaping
12-05-2014 02:35 PM
12-10-2014 02:45 PM
by WesleySnips
7 689
Echo pb200 blower fuel...
googus
12-06-2014 09:03 PM
12-09-2014 06:35 PM
by Steve
3 543
Are you prepared for the...
Steve
12-02-2014 04:13 PM
12-09-2014 06:22 PM
by Steve
7 957
Email Address Name
Just Cuts
12-07-2014 09:49 PM
12-08-2014 03:15 PM
by Steve
3 488
Inspection form
stevef1201
12-07-2014 10:38 AM
12-08-2014 03:10 PM
by Steve
1 478
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
12-08-2014 12:37 PM
by jrs.landscaping
108 34,321
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
12-07-2014 06:35 PM
by stevef1201
24 1,789
Innovation by mandate
bayoubandit
11-29-2014 01:33 PM
12-06-2014 03:27 PM
by SGL1
12 1,033
Trying something new,...
ExtremeLawncareServices
09-21-2014 10:07 PM
12-05-2014 11:06 AM
by Steve
9 2,323
Good help is hard to find
Hanks Lawn Care Services
11-19-2014 03:27 PM
12-04-2014 01:32 PM
by stevef1201
15 1,510
How many hours is too...
Just Cuts
12-04-2014 09:00 AM
12-04-2014 01:02 PM
by Just for Cuts
6 674
Does this sound like a...
googus
12-03-2014 07:47 AM
12-04-2014 12:37 PM
by Steve
5 746
New website
Chilehead
11-20-2014 04:39 PM
12-04-2014 12:27 PM
by Steve
14 1,284
New website
SGL1
12-02-2014 10:55 PM
12-03-2014 11:17 PM
by BLC7
19 918
Websites, how long...
Dan Tanner
03-09-2014 08:29 AM
12-03-2014 11:12 PM
by SGL1
21 3,310
I Want to buy old...
ExtremeLawncareServices
10-10-2014 11:04 PM
12-03-2014 10:36 PM
by ExtremeLawncareServices
8 1,925
GPS trackers for...
Billy Goat
12-02-2014 06:09 PM
12-03-2014 07:17 PM
by Steve
8 774
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
12-03-2014 06:31 PM
by SGL1
17 1,517
Hiring Subs over Temps
Billy Goat
12-02-2014 06:26 AM
12-03-2014 01:24 PM
by Steve
3 687
Thanksgiving cards
Steve
11-10-2008 11:57 AM
12-02-2014 11:11 PM
by SGL1
11 9,579
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
12-02-2014 02:17 PM
by jrs.landscaping
12 1,544
Pressure Washing...
WesleySnips
07-31-2014 07:13 PM
12-02-2014 08:47 AM
by SGL1
6 1,563
old contracts
bayoubandit
11-29-2014 11:10 AM
12-01-2014 11:20 AM
by Steve
3 755
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
12-01-2014 10:54 AM
by Steve
9 1,333
Lawn care truck
Steve
10-10-2009 03:40 AM
12-01-2014 10:45 AM
by Steve
32 15,250
» Popular Tags
2wd 4x4 aerocore apartment complex auger bark billy goat brushcutter blades bush care charge christmas collections edging employee problems equipment rental estimate foreman four wheel drive georgia gopherhaul grass gravely growing a lawn care business hills holiday husqvarna jobs john deere quik trac labor cost landscape services lawn lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lighting lighting brass outdoor lights marketing mowing mr dave mulch mulch estimate new buisness new business new mower ordinance past due per hour service podcast profit on employee pto push versus ride running a business savannah search engine optimization seo shreaded small engine repair sprayer starting a business steep lawns theft toro grand stand trailer trimmer rack wood
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 06:03 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 06:03 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy