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Lawn Maintenance / Lawn Renovation
A great way to talk about all things lawn care related. Grass, turf, shrubs, trees, aeration, fertilization, reseeding, hydro-seeding, mowing, grub control, chemicals and pesticides. Ask questions, give answers. Grow!

Lost a sale


Lawn Maintenance / Lawn Renovation

A great way to talk about all things lawn care related. Grass, turf, shrubs, trees, aeration, fertilization, reseeding, hydro-seeding, mowing, grub control, chemicals and pesticides. Ask questions, give answers. Grow!
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Old 02-19-2007, 12:43 PM
tiedeman
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Have you ever went to a dealer, that was either rude or had poor customer service skills that you decided not to deal with them?

More and more I see dealers not taking care of their customers. *Just this past week I called up a local dealer to get some pricing on a new trimmer and he answered the phone, "What do you want." *Now this is the first time that I have ever dealed with this guy and business, so you would think that he would answer the phone more politely.

So what was my response? "Well, I can tell what you don't want, you don't want a sale. *Have a nice day." *And I hung up.



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Old 02-19-2007, 01:19 PM
S.P.Martin Lawn Care
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Lawn care business tipsLawn Care Business Book
Guess he is not familiar with the term symbiotic relationships, no customers, no sales.
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Old 02-19-2007, 02:42 PM
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I don't know if this has anything to do with it, but I was reading that mower sales were down quite a bit last year and maybe that is effecting things?

Quote:
Originally Posted by [b
Quote[/b] ]No sales are way down, 50% off April, 80% off May, and June75% so far. $3.00 a gal gas and now our Electric Company wants a 72% increase in electric rates. People have STOPPED buying. Car dealers are overrun with 2006 models and 2007's are coming. Not looking good here.
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