Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Got this Email from a customer


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-27-2008, 08:48 PM
GeeGood
Guest
 
Posts: n/a
Default

Our first visit this year we moved this customers kids toys so that we could mow in the back yard. This is the only time we have done this for her. Now I get the email below. How would you respond to this?

Hi Greg:

I hope you enjoyed your holiday weekend

We have been loving the lawn service, but this past week there was a little issue. The guys who mowed did not move the kids play things around in the back yard and mow in those spots. There are a few things...a picnic table, playhouse, and two plastic slides. None of it weighs more than about 10 pounds to move. I'm sure they just didn't know b/c it has been done the other times, I just wanted to let you know
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-27-2008, 09:07 PM
UniversityLandscapers
Guest
 
Posts: n/a
Default

Lawn care business tipsLawn Care Business Book
I'd just say sorry, we'll move the toys next time. I move people's stuff all the time, which isn't a hassle for me. I guess if you have to get off your riding mower it sucks. I usually mow an area first, then move all the junk over to the area I've mowed. That way you only have to do it once.
Reply With Quote
  #3  
Old 05-27-2008, 09:33 PM
All Aspects Landscaping All Aspects Landscaping is offline
James
 
Join Date: Oct 2006
Posts: 508
Rep Power: 9
All Aspects Landscaping is an unknown quantity at this point
Default

I agree 100% with Dave... in the grand scheme it only takes a minute
__________________

Reply With Quote
  #4  
Old 05-27-2008, 10:21 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,246
Rep Power: 10
Steve has disabled reputation
Default

Hi Greg,

I think I am confused.

Quote:
Originally Posted by [b
Quote[/b] ]Our first visit this year we moved this customers kids toys so that we could mow in the back yard.
You moved the toys and then the customer said you didn't move the toys?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 05-27-2008, 10:31 PM
GeeGood
Guest
 
Posts: n/a
Default

Steve,

We moved the toys out of the way on our first visit. Since then we have not moved them when mowing. Now she emailed saying that we didnt move the toys on our last visit and there is high grass underneath the toys. She would like us to move the toys so that we can mow where the toys have been and there is tall grass growing underneath. Thanks Dave and Jamie. I agree with you. It is a small yard and she is a nice customer. I will just move them from here on out. So I guess my next question is where do you stop moving, picking up things etc... Do you do it for every customer? What if it is excessive everytime you go to a yard
Reply With Quote
  #6  
Old 05-28-2008, 12:50 AM
comanche comanche is offline
Members
 
Join Date: Apr 2008
Location: british columbia
Age: 40
Posts: 80
Rep Power: 8
comanche
Default

hi greg,

I always start by getting the customer and myself to go over the policies and rules togeather. Then after they read and sign they usually understand that keeping things off the lawn on the day both parties agreed upon is a safety concern for every one involved. If anything gets hit it turns into a weapon and can hurt people or animals. Safety for the employees and the customer.
__________________
Reply With Quote
  #7  
Old 06-02-2008, 08:36 PM
Andrew's Lawn Care
Guest
 
Posts: n/a
Default

First off I hate it when the customer hears you mowing outside know that you are trying to hurry and get done and the don't bother to take there 1 MINUTE to see if they need to move some things around in the yard for you, just like it takes the 1 MINUTE to get off the mower to move a few things.

I can acctually (depending on the toy/object) move it with my mower either with the caster wheels or the deck if I know there is know way for it to get sucked under it.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
Today 09:46 PM
by ExtremeLawncareServices
61 5,316
Correct me if I'm wrong...
SGL1
Today 02:41 PM
Today 09:16 PM
by SGL1
3 50
Lawn Care Service in...
Friscobob
04-24-2015 03:33 PM
Today 06:37 PM
by Friscobob
3 111
Buying contracts /...
greenscaper123
Today 04:46 PM
Today 04:46 PM
by greenscaper123
0 34
what's the big deal...
Tony317
Yesterday 02:19 PM
Today 12:08 PM
by SGL1
2 85
New company in Michigan
SEM
04-24-2015 09:27 PM
Today 05:18 AM
by Sprinkler Buddy
3 88
Total yard rehab
SGL1
04-23-2015 03:59 PM
Yesterday 08:25 PM
by SGL1
7 173
mowing pic
joshlawncare
Yesterday 12:34 PM
Yesterday 08:09 PM
by avetslawncare
1 77
Big (to me) mulch job
tl757
04-23-2015 05:32 PM
Yesterday 08:01 PM
by avetslawncare
7 191
Newb Question - Multiple...
DependiLawn
04-24-2015 11:36 PM
04-24-2015 11:36 PM
by DependiLawn
0 66
maintandlawndispatch...
SGL1
04-21-2015 03:31 PM
04-24-2015 04:42 PM
by Steve
9 231
Thoughts on Undocumented...
element009
09-25-2011 11:08 AM
04-23-2015 09:32 PM
by Chilehead
56 15,530
Hello Everyone
DesignsByBnC
04-22-2015 04:07 PM
04-23-2015 02:19 PM
by DesignsByBnC
2 115
The upcoming rainy...
5StarLawnscaping
04-21-2015 01:22 PM
04-23-2015 12:54 PM
by Steve
7 207
color fliers?
holymoly
04-18-2015 02:32 PM
04-23-2015 12:50 PM
by Steve
12 379
I'm Back With The Best...
aduttonater
02-21-2015 12:41 AM
04-22-2015 07:04 PM
by Just for Cuts
59 2,558
WARNING! Especially to...
SC93
04-19-2015 12:05 PM
04-22-2015 01:39 PM
by Steve
14 439
Could be great news for...
SC93
04-14-2015 11:06 PM
04-22-2015 01:28 PM
by Steve
15 524
quick pic
joshlawncare
04-14-2015 07:49 PM
04-21-2015 05:01 PM
by joshlawncare
4 354
Got Inspected today
swstout
08-09-2010 10:31 PM
04-21-2015 03:53 PM
by SGL1
10 4,014
Smoked my first belt!
SGL1
04-20-2015 08:46 PM
04-21-2015 03:28 PM
by SGL1
4 182
Pictures of commercial...
avetslawncare
04-01-2015 09:47 PM
04-21-2015 12:47 PM
by Steve
25 1,029
lawn care business...
holymoly
04-18-2015 02:56 PM
04-21-2015 06:18 AM
by holymoly
3 267
landscape insurance
clarkslawn
03-30-2015 10:14 PM
04-20-2015 10:02 PM
by SGL1
4 489
Poll & Discussion...
CHEESE2009
09-16-2011 06:16 PM
04-20-2015 08:20 PM
by avetslawncare
27 5,692
weed
avetslawncare
04-16-2015 07:56 PM
04-20-2015 01:08 PM
by Steve
4 277
Aerating / Dethaching...
Hard-Body lawn & garden
04-12-2015 07:53 PM
04-19-2015 08:49 PM
by Chilehead
17 619
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
04-19-2015 09:21 AM
by KJ90
8 1,030
bidding a cemetery....
NPM_LLC
03-28-2015 10:56 AM
04-19-2015 05:26 AM
by RSE
22 1,041
Hustler Raptor
SGL1
04-13-2015 09:27 PM
04-18-2015 07:53 AM
by SGL1
15 537
is craiglist good to...
JBENI
04-16-2015 11:11 AM
04-17-2015 10:25 PM
by Wolf4dk
11 447
Am I missing something...
googus
04-11-2015 06:33 PM
04-17-2015 08:01 PM
by avetslawncare
10 557
Hello
sonny54
04-16-2015 09:49 PM
04-17-2015 03:10 PM
by Steve
1 215
Unreal
Chilehead
04-09-2015 09:12 PM
04-17-2015 08:27 AM
by Chilehead
11 590
starting a lawn care...
JBENI
04-14-2015 09:03 AM
04-17-2015 08:03 AM
by JBENI
14 578
Finally got a warehouse
avetslawncare
03-12-2015 07:52 PM
04-16-2015 07:52 PM
by avetslawncare
23 1,391
New 14 x 7 Enclosed...
whitepropertydetail
04-15-2015 06:46 PM
04-16-2015 03:40 PM
by Steve
1 273
older used dump trucks
SECTLANDSCAPING
09-22-2011 12:33 AM
04-16-2015 12:41 PM
by biglee
21 8,074
Tax Poll
Steve
04-15-2015 02:13 PM
04-15-2015 02:13 PM
by Steve
0 253
lawn care by Aj
aj10261984
04-14-2015 06:50 PM
04-15-2015 01:43 PM
by Steve
2 295
Contact last years...
googus
01-28-2015 08:13 AM
04-15-2015 12:54 PM
by SC93
7 1,289
trying to sign up for...
JBENI
04-14-2015 10:20 AM
04-14-2015 12:11 PM
by Steve
1 796
Charging customers for...
Hard-Body lawn & garden
04-14-2015 07:34 AM
04-14-2015 10:35 AM
by Steve
1 330
New member
Jdlandscaping,LLC
04-11-2015 03:24 PM
04-14-2015 05:45 AM
by Jdlandscaping,LLC
2 355
hello
oasis_greenscapes
04-01-2015 06:18 PM
04-13-2015 12:03 PM
by Steve
8 589
New Member
Greenturion
04-11-2015 02:00 PM
04-13-2015 11:59 AM
by Steve
1 314
Client with...
OldSalt
04-07-2015 09:47 PM
04-13-2015 11:57 AM
by Steve
8 539
Getting rid of "mulched...
Mr. Mow
04-12-2015 04:21 PM
04-13-2015 11:26 AM
by biglee
3 354
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
04-13-2015 11:11 AM
by biglee
7 465
Billing methods
jcurr33
03-26-2015 01:33 PM
04-13-2015 11:07 AM
by biglee
15 976
» Popular Tags
apartment complex auger bark billy goat brushcutter blades blowout bob villa collections commercial demonstration design edging employee problems equipment rental ferris flyers foreman free advertising grass growing a lawn care business hardscapes hills hiring husqvarna hydraulic john deere quik trac landscape landscape services landscaping training lawn aeration lawn care lawn care business seo lawn care business website lawn care business website seo lawn care seo lawn care website marketing more customers business mr dave new business ordinance past due patio install per hour charge pricing profit on employee pto push versus ride running a business scag v-ride scripts search engine optimization secrets to landscaping sell the vision seo shell small engine repair square foot sulky toro grand stand trailer tree trimmer rack truck new used landscape up sell employee web design website website design winterization won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 10:36 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 10:36 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy