Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

When to drop a customer?


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #21  
Old 05-25-2008, 09:30 PM
Mears Mowing
Guest
 
Posts: n/a
Default

Tell That customer if you change your lines it won't matter. If it was me i would keep mowing with your scag. if he doesn't like it them that you can no longer mow. If you have the time to do, most big companies don't, then keep mowing it. you need to keep you customers happy but at the same time you have to make money. Try to pick up other lawns on that street. Tell them right off that bat that you will be mowing with this commercial. they might not like it at first, but change your lines and they'll get used to it.


Any Know what i should do.
I have several customers that don't allow me to cut weekly. their yards get out of control and i have to triple cut them. I have told them that my price is only for a weekly cut. I have leanred that i should tell customers right off of the bat that i only mow weekly. What should i do with my old customers that want to be cut on an as need basis?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #22  
Old 05-25-2008, 10:53 PM
musician/lawnman musician/lawnman is offline
Chuck
 
Join Date: Feb 2008
Location: South West Florida
Posts: 919
Rep Power: 0
musician/lawnman is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by [b
Quote[/b] (Team Gopher @ May 22 2008,12:18)]Chuck,

Did you quote her a higher price and then did she turn it down or did you just tell her flat out, you wouldn't do it?

I am wondering if the customer would pay more for a 'manicured job', if I can use that expression like that.
I just turned it away Steve,
I'm picking up 3-4 new clients a week. I know I would hate servicing that lawn with a 21" machine and I don't think I'm going to buy 36" hydro stat w/sulky anytime real soon because I don't get many customers with the small gates. It's entirley too hot here. So rather than get it, hate it & drop it when the client has left the state & now has to find somebody new via phone I decided just to steer clear & not offer any estimate at all.

I think my next machine maybe smaller but probably a 48" ZT not a walk behind. So they sa find your niche.... that's just not mine, I'll leave it to somebody else.
Reply With Quote
  #23  
Old 05-26-2008, 08:22 AM
All Aspects Landscaping All Aspects Landscaping is offline
James
 
Join Date: Oct 2006
Posts: 508
Rep Power: 10
All Aspects Landscaping is an unknown quantity at this point
Default

any sign of trouble with customers, we drop them... simple as that. there is so much business out there, that you shouldnt stress about that one a-hole!! we know within the first 4 weeks if we will keep a customer. If not, we politely tell them that we are not the company for them and they do not fit in our target market. We are a weekly only service! All this fall in lines with our company policies. (I stress to all of you to develop these now an put them in use...no exceptions).


***Sorry if any of this doesnt make sense, im down a finger and on oxycodine.
__________________

Reply With Quote
  #24  
Old 05-27-2008, 11:26 AM
StartALawnCareBusiness's Avatar
StartALawnCareBusiness StartALawnCareBusiness is offline
Keith
 
Join Date: May 2007
Posts: 731
Rep Power: 0
StartALawnCareBusiness is on a distinguished road
Default

Quote:
Originally Posted by [b
Quote[/b] ]any sign of trouble with customers, we drop them

I have always found that once a customer starts complaining, the complaints are rarely service based.

Customers will often try to make you quit instead of admitting they can't afford to pay or they have found someone "cheaper."

I agree with James. Unless a complaint is specifically resolvable and the customer is happy with the resolution, I am quick to let the whiners go. There is too much other business to waste time and mental energy on them.

Keith
__________________
Start a profitable lawn care business.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Review of our lawn care...
Lawnline
07-12-2016 06:40 PM
Today 08:57 AM
by Steve
2 618
How much to charge for...
jymie
03-31-2013 05:59 PM
07-27-2016 08:02 PM
by Steve
25 6,053
Now Hiring Just South of...
Chilehead
07-27-2016 11:38 AM
07-27-2016 11:38 AM
by Chilehead
0 37
Hi from Long Island NY
Lori22
07-18-2016 02:01 PM
07-26-2016 11:22 PM
by Chilehead
11 275
Hi everyone!
greenwavemedia
07-25-2016 03:22 PM
07-26-2016 11:21 AM
by Lawnline
2 68
Hi! I'm Tony from Tampa
Lawnline
07-12-2016 06:47 PM
07-26-2016 11:12 AM
by Lawnline
6 676
Needing a website built
burtle
06-17-2015 09:02 AM
07-26-2016 10:30 AM
by Lawnline
16 18,774
Z246 Deck change question
JohnsLawnCare
07-25-2016 01:47 PM
07-25-2016 06:38 PM
by Steve
1 60
DIY Sprayer
acrajchel
07-25-2016 09:13 AM
07-25-2016 06:36 PM
by Steve
1 58
Hello Everyone
JohnsLawnCare
06-22-2016 11:14 AM
07-25-2016 06:20 PM
by Steve
15 589
New Site Hows it look
Infinitelawn
03-16-2015 10:32 AM
07-25-2016 03:06 PM
by greenwavemedia
5 10,522
Looking for new host
Just for Cuts
11-26-2015 06:58 AM
07-25-2016 02:49 PM
by greenwavemedia
9 1,507
New Business Owner
danesdanglas87
07-20-2016 12:31 PM
07-21-2016 05:04 PM
by Steve
2 135
Question about...
Bradcook21
07-18-2016 05:22 PM
07-19-2016 04:38 PM
by Steve
2 152
Hello from Watertown New...
lawnmanrick81
07-19-2016 03:57 PM
07-19-2016 04:11 PM
by Steve
1 89
Gutter Cleaning Tool
DanielThomas
07-18-2016 08:23 AM
07-18-2016 04:36 PM
by Steve
1 124
Starting on a lawn care...
Coco3465
07-16-2016 11:26 AM
07-17-2016 09:20 AM
by Steve
1 148
Aspiring Company Owner
TJ136
07-12-2016 05:12 AM
07-15-2016 02:52 PM
by SC93
6 257
Hi Everyone
JavelinaLawn
07-10-2016 07:29 PM
07-13-2016 02:01 PM
by Chilehead
5 786
Custom Canopies
JohnsLawnCare
07-12-2016 08:38 AM
07-12-2016 04:14 PM
by Steve
1 297
Spot checked by...
Just for Cuts
06-28-2016 02:34 PM
07-11-2016 03:53 PM
by Steve
4 318
John Deere JS40 issues
Mr. Mow
07-06-2016 01:28 PM
07-11-2016 03:52 PM
by Steve
3 242
Start My Own Business?
mowandblow1980
01-12-2016 07:43 PM
07-11-2016 11:18 AM
by DanielThomas
15 1,806
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
07-11-2016 09:11 AM
by Chilehead
9 3,329
Firefighter gone Lawn...
Firehouselawn@hotmail.com
03-10-2016 04:50 PM
07-07-2016 05:07 PM
by Steve
11 10,582
I need some business...
Firehouselawn@hotmail.com
07-06-2016 05:42 AM
07-07-2016 05:00 PM
by Steve
4 286
Business Overload
Chilehead
05-06-2016 09:27 PM
07-07-2016 04:53 PM
by Steve
24 1,311
Chemical Applications
acrajchel
06-24-2016 06:44 PM
07-05-2016 12:38 PM
by Chilehead
6 405
Is it too late?
Cpadgett
05-28-2016 09:10 AM
07-05-2016 11:54 AM
by Steve
14 912
3 Applications or 5...
stansg1fresh
02-18-2013 12:02 PM
07-04-2016 09:19 AM
by LawnPerfection
9 1,729
Best Push Mower You Have...
markty
05-14-2016 03:46 PM
07-02-2016 03:41 AM
by markty
27 1,989
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 04:57 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 04:57 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy