Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

When to drop a customer?


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #11  
Old 05-22-2008, 12:04 PM
StealthDumpTrucks
Guest
 
Posts: n/a
Default

Usually the customers weeded themselves out since they always shop price and competition was great. Anyone with a vehicle and push mower is your enemy. Homeowner associations and commercial accounts always go out for bids, and there's always somebody who knows somebody who can do it cheaper. I can usually tell from the attitude and body language right from the start if this will be a long term contract. The ones who jump at the month to month offer rather than annual are a forewarning.

Every one of my contracts had an 'at-will' clause that protected us and the customer. Meaning either one of the parties can cancel the contract for no reason. All our terms were explained in detail up front. Doing things this way actually calmed down the pricing negotiations because the customers had the feeling of an escape clause up front.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 05-22-2008, 12:17 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 35,729
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Oh very interesting!

Quite often we will see lawn care business owners on here who look to land condo or home owner associations. Do you feel it is better to steer clear of such jobs?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #13  
Old 05-22-2008, 04:11 PM
StealthDumpTrucks
Guest
 
Posts: n/a
Default

....the best way to land those is work thru the contractor while they are being built. This is how to become the defacto incumbent when the property is turned over to the homeowners. You can also go thru the property management companies but seldom can unseat the current contractor. I lost a townhouse development after the homeowners took over and went out to bid. My crew was replaced by an old man on a 10 year old rider.
Reply With Quote
  #14  
Old 05-22-2008, 06:26 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 35,729
Rep Power: 10
Steve has disabled reputation
Default

That is a very good lesson to be learned!


We have talked in the past on the forum that some business owners feel that that 10% of your customers will take up 90% of your time. Do you feel this is the case? Is it worthwhile getting rid of those 10% and finding others that won't be so problematic?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #15  
Old 05-22-2008, 07:25 PM
StealthDumpTrucks
Guest
 
Posts: n/a
Default

I never thought they were problems while I was getting paid by the hour. This is a prime example of how to grow your revenues. Hire someone to do those customers while you grow your business.
Reply With Quote
  #16  
Old 05-23-2008, 08:10 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 35,729
Rep Power: 10
Steve has disabled reputation
Default

I appreciate you sharing with us your insight in this. I do feel there are things that some businesses do, which propel them to a higher level than the vast majority of other businesses could ever reach.

This sounds like it could be one of them.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #17  
Old 05-24-2008, 03:28 AM
comanche comanche is offline
Members
 
Join Date: Apr 2008
Location: british columbia
Age: 39
Posts: 80
Rep Power: 7
comanche
Default

i do a 36 unit strata condo complex and the reason i get called back is because of the ability to be flexable and do the extra things that the others dont. Like ill do the walk about to check the sprinklers once in a wile and leave a note on the next invoice that the irrigation has been checked. For a fee of cource but the costomer has the reliefe of knowing that the sprinklers are good. Just stuff that they dont think of that you can take care of for them.
__________________
Reply With Quote
  #18  
Old 05-24-2008, 10:28 AM
UniversityLandscapers
Guest
 
Posts: n/a
Default

We do a lot of strata and condo complexes and I find they're often my best customers. Since it's usually a representative from the strata board or a resident who is working on behalf of the management company, they don't really care about price etc. The cheques always come in on time and they usually tend to not care a whole lot, since it's not their own personal property. That allows me to be more flexible with scheduling.
Reply With Quote
  #19  
Old 05-24-2008, 11:42 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 35,729
Rep Power: 10
Steve has disabled reputation
Default

What is a strata?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #20  
Old 05-24-2008, 11:17 PM
tomcat172002
Guest
 
Posts: n/a
Default

Hey,

Thanks for all the feedback about my problem customer. Here is what I figured I would do.
First off he is a good paying customer always on time.
Second he only has me cut his front yard. His back yard is very small.
Also this is an area which I would like to try to get more customers. So I figured since I only have 15 customers I would put him as my last stop. Keep him this year and see how many more I get next year. Then next year I will raise my price and I'll see if he stays around. I know if I had 150 customers my attitude would be different, right now I have to make due with what I have. Yeah his lawn slows me down but I need the revenue and I cannot hope I get something else to replace him for right now.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
leaf removal
tlf59263
Yesterday 10:00 PM
Yesterday 10:00 PM
by tlf59263
0 30
Trimec
acrajchel
Yesterday 08:24 PM
Yesterday 09:18 PM
by ExtremeLawncareServices
1 30
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
Yesterday 08:27 PM
by acrajchel
4 177
Nationwide lawn care...
Billy Goat
Yesterday 05:21 PM
Yesterday 08:25 PM
by Dan Tanner
1 64
Looking for advice on a...
Tekeda1
04-13-2014 09:53 AM
Yesterday 06:58 PM
by Tekeda1
10 187
There has to be an...
CDLAWNCARE
04-14-2014 12:59 PM
Yesterday 04:06 PM
by Dan Tanner
6 124
Gopher Forum Discount!
BlackRain75
04-12-2014 10:44 PM
Yesterday 02:31 PM
by kslawn
8 193
hello
NFrailey
Yesterday 01:39 PM
Yesterday 01:39 PM
by NFrailey
0 32
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Yesterday 12:40 PM
by ExtremeLawncareServices
24 823
Any greenhouse operators...
GoGreenerKS
Yesterday 11:21 AM
Yesterday 11:55 AM
by GoGreenerKS
2 63
Help with weed liability!
Prolawnofchatt
Yesterday 09:10 AM
Yesterday 11:32 AM
by Steve
2 83
First Day Back!
BelleCityLawn1
04-09-2014 09:13 PM
Yesterday 11:16 AM
by Steve
11 265
Mow America
stevegredler
04-13-2014 01:02 PM
04-14-2014 09:53 PM
by kslawn
5 151
Power Broom
acrajchel
04-14-2014 07:46 AM
04-14-2014 12:47 PM
by CDLAWNCARE
2 75
google earth
CDLAWNCARE
04-12-2014 03:24 PM
04-14-2014 11:37 AM
by Steve
7 163
Say Hello !!!
Steve
03-19-2007 11:18 AM
04-14-2014 11:34 AM
by Steve
1,176 283,924
Pricing a Mulch Job
dmcalpi
04-07-2014 02:16 PM
04-14-2014 11:32 AM
by Steve
20 487
Equipment reviews
Greg'slawnandlandscape
04-09-2014 07:17 AM
04-14-2014 11:27 AM
by Greg'slawnandlandscape
13 345
Sulky and Turf Tracer
acrajchel
04-07-2014 01:44 PM
04-14-2014 10:51 AM
by Steve
8 251
Aerating Prices?
Dan Tanner
04-08-2014 03:16 PM
04-14-2014 10:31 AM
by Steve
13 359
Estimating help
acrajchel
04-11-2014 06:06 PM
04-14-2014 10:20 AM
by Steve
3 127
Lawn Renovation
stevef1201
04-11-2014 12:00 PM
04-14-2014 10:03 AM
by Steve
5 145
Need help bidding church...
GreenRidge Lawn&Landscape
04-07-2014 08:01 PM
04-14-2014 09:49 AM
by Steve
12 345
Hello all
Griff20114
04-12-2014 05:08 PM
04-14-2014 09:46 AM
by Steve
1 79
Step by Step Spring Lawn...
WarriorLawnscaping
04-10-2014 07:01 AM
04-14-2014 09:43 AM
by Steve
5 194
Jeff Cowden
jcowden
04-11-2014 07:27 PM
04-14-2014 09:39 AM
by Steve
1 83
Exmark Commercial 30...
Dan Tanner
04-11-2014 05:35 AM
04-14-2014 09:37 AM
by Steve
4 149
What Was Your Setup When...
superrman77
02-11-2014 10:53 AM
04-14-2014 08:04 AM
by acrajchel
21 1,511
Accepting credit cards,...
Darksteel
03-17-2014 08:01 PM
04-13-2014 10:31 PM
by AkersLawn
12 614
Small guy time to get a...
googus
04-08-2014 08:16 AM
04-13-2014 07:18 PM
by A. Kulak Landscaping
9 273
Weekly vs. Bi-weekly
CDLAWNCARE
04-12-2014 01:48 PM
04-13-2014 06:03 PM
by kslawn
9 280
Weed ID help
TwinBrosLC
04-12-2014 10:39 AM
04-13-2014 07:40 AM
by stevef1201
4 118
Lexington, KY
acrajchel
04-07-2014 01:06 PM
04-11-2014 09:49 PM
by acrajchel
1 99
Food Plot Management
BlackRain75
04-11-2014 10:20 AM
04-11-2014 03:51 PM
by Steve
4 105
Estimating a job
acrajchel
04-08-2014 11:07 AM
04-11-2014 03:32 PM
by Steve
6 245
New Boomless Sprayer!
BlackRain75
01-03-2014 01:01 PM
04-11-2014 03:25 PM
by Steve
11 969
Hello....
SWFloridaLawns
04-10-2014 06:15 PM
04-11-2014 02:28 PM
by Steve
2 104
Truck, Trailer,...
hawthornelawncare
12-23-2011 12:01 AM
04-10-2014 10:33 PM
by ExtremeLawncareServices
78 24,925
Trading Accounts
goodtimez
04-09-2014 05:42 PM
04-10-2014 01:55 PM
by Steve
2 129
Grass that has...
erock289
04-09-2014 10:21 AM
04-10-2014 01:52 PM
by Steve
3 149
Prowrap Trimmer Engine...
Steve
05-24-2006 07:05 PM
04-10-2014 01:09 PM
by Steve
10 2,182
1st annual Easter egg...
Greg'slawnandlandscape
04-09-2014 06:58 AM
04-10-2014 01:07 PM
by Steve
1 95
Hello everyone
aceslawnandgarden
04-03-2014 06:54 PM
04-10-2014 01:06 PM
by Steve
9 334
Weed control programs
Mallard91
04-02-2014 12:25 PM
04-10-2014 12:56 PM
by Steve
6 313
homeowner vs...
GoGreenerKS
04-07-2014 10:54 AM
04-10-2014 12:52 PM
by Steve
8 247
Hello
smgibson
04-07-2014 10:06 PM
04-10-2014 12:39 PM
by Steve
2 103
33" Cub Cadet Walk...
Dan Tanner
04-07-2014 08:49 AM
04-10-2014 12:35 PM
by Steve
5 173
They may never even see...
Darksteel
04-05-2014 11:40 AM
04-09-2014 05:13 PM
by goodtimez
7 306
$300 and counting
acrajchel
04-04-2014 10:03 AM
04-07-2014 10:34 PM
by Steve
12 476
Hello From North Texas
stanleylawncare
04-07-2014 01:14 PM
04-07-2014 10:15 PM
by Steve
1 96
» Popular Tags
2wd 4x4 article marketing blower butterfly gardens care charge christmas christmas light service client craigslist credit card customers echo exmark fall ferris financing flower bed four wheel drive franchise gopherhaul gravely gravely 34" zero turn health holiday how much to charge installation invoice kansas city kawasaki labor cost late lawn care lawn care business podcast lawn care business show lawn clarksville lawn service clarksville tn lesco lighting brass outdoor lights llp marketing mow mowing mulch new and restored landscapes new buisness new business office management oil podcast promotion redmax savannah scag schedule selling seo snow sole proprietorship sprayer starting a business stihl story subcontractor tree care unreasonable walker winter money making ideas zero turn
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 05:11 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 05:11 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy