Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

When to drop a customer?


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-20-2008, 10:20 PM
tomcat172002
Guest
 
Posts: n/a
Default

Hi,

I started my business late last year I got 2 customers 1 moved and the other one decided to contract with me this year. I got an additional 13 customers all of which are happy with my mowing. My first customer however is unhappy with me using my Scag and would like me to use my self propelled mower instead( as I did last year). I know this kills my productivity because I have to cut his lawn with a 21 inch mower. He thinks the larger mower is pressing down his lawn and he won't let me use it. I really need the customer but other grasscutters have told me they wouldn't do a lawn for someone under these condtions. I am hoping to get more customers on his street and in the area but I didn't get any so far this year. Should I cut his lawn by hand until I get big enough that I won't need him or do I keep him hoping to grow the area?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-20-2008, 10:39 PM
StartALawnCareBusiness's Avatar
StartALawnCareBusiness StartALawnCareBusiness is offline
Keith
 
Join Date: May 2007
Posts: 731
Rep Power: 0
StartALawnCareBusiness is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
I have run into this problem more than once and I have handled it a few different ways.

1) *Explain to the customer that your scag has turf-tread tires designed specifically for residential types lawns.

2) *Tell your customer that you will be more than happy to mow his lawn in a different pattern each week to reduce damage to the grass and avoid soil compaction in specific areas.

3) *Cost/Benefit Analysis: *What is your effective per minute rate when doing this customer with your 21" self-propelled lawn mower? *Are you willing to work for this rate or is it out of the question?

4) *If you are not willing to work for that rate, ask the cutomer to pay more to make it worth your time.

If none of these methods work, you may have to drop him.

It sounds like your lawn care business is expanding nicely.

Good luck:

Keith
__________________
Start a profitable lawn care business.
Reply With Quote
  #3  
Old 05-20-2008, 10:43 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,519
Rep Power: 10
Steve has disabled reputation
Default

Hi Tom,

This is a very good question and I do look forwards to hearing others view point on this.

I think when you get started doing anything, you tend to do more than you might do later in business. When you start getting an idea of how much you need to do to get the job done without going overboard. Yet you don't want to under do things and let your service slack.

As we have seen in certain discussions on this site, some lawn care business owners get rid of a certain % of their customers each year that are a pain in order to make way for better customers that take less time to care for.

What's my view on this? Well, if you can still use this customer as a beachhead to gain more traction in the area, then do it as long as it is helpful in that regard and then let them go.

If they are annoying you now and holding you back, then get rid of them and find others to replace them with.

This is your business and you should be feeling good about running it and the working with the customers you care for. Certain customers will be right for you and certain customers won't. As you grow, you will find the ideal customer type for you and search out more of them.

What's your view on this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 05-20-2008, 11:15 PM
StealthDumpTrucks
Guest
 
Posts: n/a
Default

....if I asked you to mow my front lawn with a push mower, and you refused, I'd find someone who would do it my way not the "mow-blow-and-go" way. Does his house look like mine or is it a trailer?

Reply With Quote
  #5  
Old 05-21-2008, 11:14 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,519
Rep Power: 10
Steve has disabled reputation
Default

Hi Eric,

That is a very nice house!

Do you think he should charge more for using a push mower if it takes more time or how should he go about handling this situation?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply With Quote
  #6  
Old 05-21-2008, 12:02 PM
musician/lawnman's Avatar
musician/lawnman musician/lawnman is offline
Chuck
 
Join Date: Feb 2008
Location: South West Florida
Posts: 919
Rep Power: 7
musician/lawnman is on a distinguished road
Default

In some other posts in the past I've mentioned I keep contemplating buying a walk behindto service customer with smaller gates.... I went back & forth over this & ultimately decided not too. the little walk behinds take too much time & energy to use and aren't worth it for me financially.
I figured if it takes twice as long, than I could do 2 other accounts in that time, then the fact that I will be more tired after walking a lawn so I'll move slower for the rest of the day thus costing me even more time. Customers aren't willing to pay more that twice the amount just because you need a small less efficent machine. But that's what it would take to get me to do it and break even to what I could do otherwise.

I turned down a customer this week for the same reason. I told her to find a new company that was starving for work & was only using small mowers because they are just starting out so they won't increase the charge for it. I advised her to try to find a service that is licensed & insured though. She asked if I knew of any? and I told her no I did not due to the fact that most established, Licensed, & insured operators have been in the business a while & figured out that it is much more efficeint to run a larger machine. I said I'm sure they're out there but I don' know of any off hand.

It's just not worth it to me. I figured better to just turn it down & move on to the next estimate.
__________________
AAA QUALITY CLEAN CUT, LLC.
LAWN CARE & LANDSCAPING
Visit us here:

  #7  
Old 05-21-2008, 07:57 PM
StealthDumpTrucks
Guest
 
Posts: n/a
Default

...times have sure changed. What do you charge per hour to do a lawn? Does it matter to the top line which mower you use? I'll bet it matters to the bottom line since the ROI on a push mower can be counted in months rather than years.
Reply With Quote
  #8  
Old 05-21-2008, 11:18 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,519
Rep Power: 10
Steve has disabled reputation
Default

Quote:
Originally Posted by [b
Quote[/b] ]I figured if it takes twice as long, than I could do 2 other accounts in that time, then the fact that I will be more tired after walking a lawn so I'll move slower for the rest of the day thus costing me even more time. Customers aren't willing to pay more that twice the amount just because you need a small less efficent machine. But that's what it would take to get me to do it and break even to what I could do otherwise.
Chuck,

Did you quote her a higher price and then did she turn it down or did you just tell her flat out, you wouldn't do it?

I am wondering if the customer would pay more for a 'manicured job', if I can use that expression like that.


Eric,

When you were running your lawn care business, would you turn down such jobs? Would you change your estimate price if you were using a push mower when you could use a faster mower?

Maybe this is a bad direction to go?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #9  
Old 05-22-2008, 01:31 AM
StealthDumpTrucks
Guest
 
Posts: n/a
Default

I was doing high end houses with small front yards. I had two Toro 21" two cycle mowers that were not self propelled and one 44" walk behind on the residential mowing trailer. The owners specifically asked that the fronts be cut with push mowers. OK, no problem. I used a three man crew, the foreman used the 44" walk behind in the back while the pushers did the front. Those were my best and highest paying customers. All it took was a couple part timer students willing to learn, hustle and push.

The guys set a record on one lawn in 19 minutes 21 seconds including weedeating and blowing from the time the truck was put in park till drive. The largest yard was about an hour. Three of them were neighbors so the truck didn't move on those yards.

Almost every customer always asked me NOT to use riding mowers on their lawns. They had various excuses, but I think the unmentioned reason was they didn't want to pay someone to park his butt in a seat and race around the lawn. Most of my customers had their own riding mowers from 38" up to 48" decks. My pushers & walk behind could smoke 'em in speed and quality.
Reply With Quote
  #10  
Old 05-22-2008, 11:46 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,519
Rep Power: 10
Steve has disabled reputation
Default

Eric,

Did you ever have a policy of reviewing your customer base each year and weeding out customers that you found weren't as profitable or that caused you too many problems?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Business Cards
crieg122
Today 12:03 PM
Today 01:02 PM
by biglee
1 42
Lawn Care business...
crieg122
10-23-2014 01:23 PM
Today 12:54 PM
by biglee
6 252
raking leaves ?
robert8509
10-22-2014 09:19 PM
Today 12:09 PM
by biglee
10 331
Leaf Box & Loader Set...
ringahding1
10-21-2014 06:20 AM
Today 11:46 AM
by crieg122
6 336
Gie-review / What's new...
ExtremeLawncareServices
Today 09:19 AM
Today 09:19 AM
by ExtremeLawncareServices
0 41
Dealing With Gas Can...
Mr. Mow
10-21-2014 01:41 PM
Today 08:37 AM
by Dan Tanner
10 392
Leaf removal
madmedic8575
Yesterday 04:14 PM
Today 06:47 AM
by Mr. Mow
3 136
My Newest Toy (B.P....
Dan Tanner
10-23-2014 05:50 PM
Today 05:06 AM
by Dan Tanner
2 175
hey everyone
robert8509
10-22-2014 08:16 PM
Yesterday 11:07 PM
by robert8509
7 256
new to the forum
madmedic8575
Yesterday 02:52 PM
Yesterday 02:52 PM
by madmedic8575
0 83
Pressure Washing Like a...
TNTurf
08-01-2014 11:47 PM
Yesterday 01:00 PM
by Steve
11 929
12 Years in Business!
Chilehead
10-23-2014 08:07 AM
10-23-2014 11:08 PM
by Chilehead
2 178
Cheapskate Landlord...
Mr. Mow
10-20-2014 06:33 AM
10-23-2014 05:55 PM
by biglee
13 488
Hi from SoCal
Jmoney
10-23-2014 11:29 AM
10-23-2014 12:51 PM
by Steve
1 147
Workmans compensation...
CDLAWNCARE
10-15-2014 08:05 AM
10-23-2014 12:33 PM
by Steve
5 603
Pda
stevef1201
10-18-2014 02:05 PM
10-23-2014 06:12 AM
by ringahding1
4 429
Hello, from TEXAS
sanchez5
10-17-2014 09:56 PM
10-22-2014 01:27 PM
by Steve
6 498
Organic Lawn Care...
NHray
10-17-2014 06:05 PM
10-22-2014 01:23 PM
by Steve
3 474
Hi Steve From West...
Mr. Mow
10-21-2014 01:59 PM
10-22-2014 01:19 PM
by Steve
1 244
Help a brother...
tbtigers03
09-28-2014 11:41 AM
10-22-2014 08:51 AM
by ringahding1
12 1,611
first year update
cmdlawncare
08-12-2014 05:41 PM
10-22-2014 07:47 AM
by ringahding1
4 1,445
What parts do you carry...
Just for Cuts
10-17-2014 09:08 AM
10-21-2014 01:36 PM
by Mr. Mow
16 748
Jungle to Beautiful
stevef1201
10-17-2014 09:54 AM
10-21-2014 01:26 PM
by stevef1201
11 600
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
10-21-2014 01:19 PM
by ExtremeLawncareServices
158 11,540
Sunny Beach Tennis...
SGL1
10-19-2014 11:24 PM
10-21-2014 01:04 PM
by SGL1
4 349
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
10-20-2014 08:34 PM
by biglee
10 1,922
Look out Bob Villa -...
Mr Dave
09-30-2014 10:06 AM
10-20-2014 05:42 PM
by SGL1
7 1,406
how to fi d commercial...
mchampion319
10-19-2014 09:50 PM
10-20-2014 04:41 PM
by Steve
1 314
Hello From Tennessee
mrmann901
10-17-2014 10:02 PM
10-20-2014 04:24 PM
by Steve
1 381
questions on order to...
jack2048
10-13-2014 11:15 AM
10-20-2014 03:27 PM
by Mr. Mow
15 841
This sucks...
Matther777
09-18-2014 04:56 PM
10-20-2014 02:14 PM
by Steve
14 2,303
Cement mixer
KevinsLawns
10-15-2014 08:03 PM
10-20-2014 02:11 PM
by Steve
7 575
Hello ! New guy Rob here
RWorthley1
10-17-2014 04:05 PM
10-20-2014 02:09 PM
by Steve
1 415
Snow Blowing
gwilson98
10-12-2014 02:21 PM
10-17-2014 02:51 PM
by Steve
6 755
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
10-17-2014 07:49 AM
by SGL1
6 1,063
Grasswhoopins.com Anyone...
GRASS WHOOPINS
06-21-2011 11:38 PM
10-16-2014 01:30 PM
by ExtremeLawncareServices
42 9,436
I Want to buy old...
ExtremeLawncareServices
10-10-2014 10:04 PM
10-15-2014 09:12 PM
by ExtremeLawncareServices
6 778
Say Hello !!!
Steve
03-19-2007 11:18 AM
10-15-2014 06:43 PM
by NHray
1,190 340,459
Do you find weed eating...
chuck2s
10-15-2014 02:10 PM
10-15-2014 02:10 PM
by chuck2s
0 502
Incorporating &...
WesleySnips
10-01-2014 09:39 PM
10-15-2014 01:37 PM
by kslawn
20 1,603
Falling into business
stellarmowing
09-28-2014 04:35 PM
10-15-2014 05:57 AM
by ringahding1
8 1,608
Apartment Complex and...
lxarth
06-22-2011 01:10 PM
10-14-2014 06:25 PM
by jrs.landscaping
42 9,712
I LOVE hedge trimming
stevef1201
10-13-2014 09:05 AM
10-14-2014 01:06 PM
by Steve
5 633
Help with seeder...
ExtremeLawncareServices
10-09-2014 07:39 AM
10-13-2014 08:09 PM
by ExtremeLawncareServices
5 792
The Market watch
WesleySnips
10-12-2014 08:47 PM
10-13-2014 05:40 PM
by SGL1
3 638
Help pricing a large...
Bradcook21
10-07-2014 06:49 AM
10-13-2014 02:00 PM
by Steve
7 987
leaf removal
Double J LLC
10-03-2014 04:24 PM
10-13-2014 06:46 AM
by Billy Goat
19 1,641
Acerage Rake
acrajchel
04-23-2014 07:23 PM
10-12-2014 10:53 PM
by SGL1
2 950
John Deere z235 Deck
WesleySnips
09-29-2014 06:02 PM
10-12-2014 06:20 PM
by kslawn
25 1,775
Credit card contract
SGL1
10-06-2014 05:31 PM
10-12-2014 03:40 PM
by SGL1
18 1,177
» Popular Tags
2wd 4x4 aerocore apartment bid apartment lawn care estimate applying billy goat brushcutter bush charge christmas deliquentaccounts exmark ferris foreman georgia gopherhaul grass gravely hills holiday how much to charge how to how to bid hydraulic john deere quik trac labor cost landscape services lawn lawn care lawn care busines plan lawn care business book lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lighting lighting brass outdoor lights managing a lawn care business marketing mechanic mowing mulch mulch estimate new buisness new business ordinance podcast property management company push versus ride savannah scag scripts seo shreaded snow plowing starting a business starting a lawn care business stihl sulky theft toro tractor auger trailer mate pro walk behind walker wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 05:34 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 05:34 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy