Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Tell me if i handled this situation correctly


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-19-2008, 11:31 PM
gmoney55 gmoney55 is offline
Members
 
Join Date: Mar 2008
Location: louisiana
Age: 47
Posts: 50
Rep Power: 7
gmoney55
Default

Ok i have a customer that always complains about everything. It does not matter what it is he has to complain about something. He has an average size yard that in my area goes for about 35 bucks per cut. takes about 45 minutes to do by myself. Well everytime i go there he is complaining about the price, or weeds growing in the grass(yet he refuses to let me put weed killer down), and just anything he can nitpick about. He does this with everyone. I have seen like the ac man there and he is bitching to him aboiut price or whatever. Well i go there today and while i am cutting the grass 2 different lco's show up. Well i iknow one of them and he tells me he is there to give an estimate for the lawncare. He meets with this idiot and comes and tells me goodbye. Then another one comes up and meets with the owner and leaves also. After i finished cutting the owner comes over and tells me that he did not like the way i parked my truck in the street. I blow it off and load up my trailer. Then he proceeds to tell me that he had those 2 lawn companies come over to get prices beause he said i am screwing him over and he is tired of it. I mhave been cutting this assclowns yard for almost 2 years. SO i ask him how much were the other 2 estimates he got. He says one was for 50.00 and the other was for 55.00. He then said he would keep trying and would get a price cheaper than mine and he would have the last laugh because he could then fire my ###. I told him i hope you like one of those estimates you got today because i will not be cutting your lawn anymore because i am tired of you crying about everything all the time and you insult my intelligence. He said youn can't quit doing my lawn because i pay you and i will decide when you will no longer cut my lawn. I told him i will send you your last invoice for todays services but you really need to get another company because i will not be back. I have been patient with this guy for almost 2 years but i just had enough. Do any of you have similar situations that ya'll were in. Did i handle it right. It is just frustrating you bust your hump and have to deal with idiots like this.
__________________
Gerald T. Mullet
K & G LAWNCARE
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-19-2008, 11:36 PM
All Aspects Landscaping All Aspects Landscaping is offline
James
 
Join Date: Oct 2006
Posts: 508
Rep Power: 9
All Aspects Landscaping is an unknown quantity at this point
Default

Lawn care business tipsLawn Care Business Book
deal with it all the time... the only mistake you made was keeping him for 2 years. good luck man... it gets easier.
__________________

Reply With Quote
  #3  
Old 05-19-2008, 11:49 PM
UniversityLandscapers
Guest
 
Posts: n/a
Default

Good on ya...dump his ###. I love how he tried to tell you that you had to keep cutting it. My personal feeling is that if the customer is that rude to you, then go right back at him. If he hates you that much, then he's not going to be referring you to anyone anyways.
Reply With Quote
Reply With Quote
  #4  
Old 05-20-2008, 12:22 AM
musician/lawnman's Avatar
musician/lawnman musician/lawnman is offline
Chuck
 
Join Date: Feb 2008
Location: South West Florida
Posts: 919
Rep Power: 7
musician/lawnman is on a distinguished road
Default

DAAAAAAAAAAAAAMN RIGHT! You did fine. Nicer than I would have been... but ya did the right thing.

If I had a customer be that rude & tell me "he can't wait to find somebody cheaper to fire my ###" right after telling me e other 2 bids were $15 & $20 dollars higher....

I'd have lost it. (or tried really hard not to)

"see ya grouchy ole **** I'm giving you a good deal!! You want me back? It'll be at $50 bucks a cut paid in advance, (ya know,since that was the best price you could find other wise). I didn't realize I was so far below the going rate, but thak you for straightening me out! I appreciate the heads up."

Who knew the whinner would be so helpful to ya.
__________________
AAA QUALITY CLEAN CUT, LLC.
LAWN CARE & LANDSCAPING
Visit us here:

Reply With Quote
  #5  
Old 05-20-2008, 12:40 AM
musician/lawnman's Avatar
musician/lawnman musician/lawnman is offline
Chuck
 
Join Date: Feb 2008
Location: South West Florida
Posts: 919
Rep Power: 7
musician/lawnman is on a distinguished road
Default

I'm sorry to come back to this but I just can't believe the unmittigated balls of this guy. *I'm aggrivated just trying to sit back & think of what would have been the best way to handle him? *
*I was trying to just finish my ciggarette here & go to bed... *but just tell the guy the last service is on you, since he obviously needs the couple bucks more than you do. *It'll leave you as the professional having done nothing wrong & probably burn his ### something fiece. *He'll be screaming no I'm payin' you!! *& begging you to take it. You might even tell him to take the 35 bucks for that last service & bury it in the back yard & see if his new landscaper (if he can find one) can get it to grow.

or let's get more graphic......

Tell him to shove it in his can & let the new guy get it out cause your tired of trying to squeeze an honest living out of tight ##### like him.

(Here's where all the forum members get to see my italian temper....Sorry) *It just pisses me off when people do crap like that to a guy who's just trying to survive.



__________________
AAA QUALITY CLEAN CUT, LLC.
LAWN CARE & LANDSCAPING
Visit us here:

  #6  
Old 05-22-2008, 10:51 PM
StealthDumpTrucks
Guest
 
Posts: n/a
Default

I'd send him a bill for $49.99 to lowball the other guys.
Reply With Quote
  #7  
Old 05-23-2008, 01:12 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,840
Rep Power: 10
Steve has disabled reputation
Default

Gerald,

I am guessing you started this business because you wanted to get more enjoyment out of your life. This doesn't sound like it is helping achieve that goal.

I wouldn't want to do anymore business with this person either.

I do have a question on this. Can you explain to us why you kept him around for two years? Maybe there was something that we just don't see?

If another lawn care business owner was in the same boat, what would you tell him to do?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Just Quit?
ringahding1
Today 06:23 AM
Today 11:41 AM
by rmccutchan
3 58
French gardener owner's...
didgreen
Today 09:10 AM
Today 09:10 AM
by didgreen
0 23
Government contracts
avetslawncare
11-15-2014 08:50 AM
Today 08:58 AM
by Chilehead
9 845
Lawn Mowing -...
ringahding1
Today 07:05 AM
Today 07:05 AM
by ringahding1
0 20
Thanks for all the posts
WheatGrass
Today 06:38 AM
Today 06:38 AM
by WheatGrass
0 21
adding something new...
veteranslawncaresystems
01-28-2015 12:13 AM
Today 06:33 AM
by ringahding1
5 155
hows it going.
uppercut
Today 05:01 AM
Today 05:58 AM
by Sprinkler Buddy
1 37
whats this briggs?
uppercut
Today 12:40 AM
Today 12:40 AM
by uppercut
0 32
These are the days on...
ExtremeLawncareServices
01-11-2015 11:41 AM
Yesterday 10:54 PM
by ExtremeLawncareServices
12 708
viking cyclon.
uppercut
Yesterday 09:12 PM
Yesterday 09:12 PM
by uppercut
0 32
Crunch time 2015!
Chilehead
Yesterday 08:57 PM
Yesterday 08:57 PM
by Chilehead
0 34
TaskEasy & Plowz & Mowz...
jrwalker333
01-25-2015 01:02 PM
Yesterday 08:14 PM
by lxarth
8 245
Landscapers from hell!!
Chilehead
Yesterday 03:55 PM
Yesterday 03:55 PM
by Chilehead
0 56
Contact last years...
googus
01-28-2015 09:13 AM
Yesterday 02:29 PM
by Steve
6 181
Looking for advice on...
berryjam
01-21-2015 07:37 PM
Yesterday 02:21 PM
by Steve
15 456
New to the forum
LCRobert
01-26-2015 10:21 PM
Yesterday 09:11 AM
by ringahding1
7 206
What happened to Better...
Steve
01-27-2014 04:07 PM
01-28-2015 12:26 PM
by Steve
21 3,187
Lawn care truck
Steve
10-10-2009 03:40 AM
01-28-2015 12:23 PM
by Steve
44 16,073
Bidding to get other work
Rodriguez11
07-21-2011 11:52 PM
01-28-2015 12:08 PM
by Steve
29 9,459
How many contracts...
5StarLawnscaping
01-12-2015 03:51 PM
01-28-2015 11:04 AM
by ExtremeLawncareServices
10 592
"Part Timers", "Low...
doug1980
06-10-2009 12:55 PM
01-27-2015 09:01 PM
by jrs.landscaping
43 10,336
Is anyone doing mosquito...
BWild
01-27-2015 12:30 PM
01-27-2015 07:24 PM
by avetslawncare
4 134
New to group
ron@alpine
01-27-2015 08:45 AM
01-27-2015 01:29 PM
by Steve
1 103
please Help with none...
Lawnboyman1170
01-09-2015 09:46 AM
01-27-2015 01:27 PM
by Steve
13 699
does this sound good or...
Bradcook21
01-22-2015 09:24 AM
01-27-2015 07:42 AM
by ringahding1
9 335
second year advise
cmdlawncare
01-23-2015 06:22 PM
01-27-2015 07:31 AM
by ringahding1
6 290
need advise
rawssrob
02-23-2010 02:45 PM
01-23-2015 06:40 PM
by cmdlawncare
7 2,616
New to forum
ROB N
01-23-2015 08:35 AM
01-23-2015 01:53 PM
by Steve
1 167
Extending the life of...
rmccutchan
01-17-2015 12:37 AM
01-23-2015 01:43 PM
by Steve
8 418
osceola lawn service
jasa@wildblue.net
01-22-2015 03:23 PM
01-23-2015 01:38 PM
by Steve
1 177
Tax Question
Wolf4dk
01-20-2015 01:11 AM
01-22-2015 02:28 PM
by Steve
4 314
Billy Goat Vac
Mr. Mow
01-19-2015 07:42 AM
01-22-2015 02:18 PM
by Steve
6 306
Property Pricing
GVL
01-19-2015 02:46 PM
01-21-2015 02:18 PM
by Steve
5 364
Landscapers Source For...
breadcrumb
01-16-2015 02:44 PM
01-21-2015 05:55 AM
by breadcrumb
14 530
Hoa advice
Bradcook21
01-16-2015 09:36 PM
01-20-2015 04:30 PM
by Steve
4 344
My Invention
biglee
01-11-2015 07:51 PM
01-20-2015 10:16 AM
by biglee
16 680
How to beat the pre pay...
stansg1fresh
01-13-2015 04:33 PM
01-19-2015 03:38 PM
by ringahding1
3 417
Hello from Md
homey
12-17-2014 06:55 PM
01-19-2015 01:37 PM
by Steve
12 1,217
Hi from Illinois
burtle
01-02-2015 09:46 PM
01-19-2015 01:22 PM
by Steve
3 579
Hello from SW FL!!
5StarLawnscaping
12-05-2014 02:35 PM
01-19-2015 01:20 PM
by Steve
14 1,524
Lost my @#$ blower
stevef1201
01-11-2015 08:31 AM
01-17-2015 02:21 PM
by lxarth
2 444
Another Illinoisan.....
barhopper
01-11-2015 05:38 PM
01-16-2015 04:29 PM
by Steve
10 504
marketing with pizza...
apmAkron
01-15-2015 09:57 AM
01-15-2015 06:29 PM
by Steve
4 322
CRM and Quickbooks?
5StarLawnscaping
01-15-2015 08:06 AM
01-15-2015 08:06 AM
by 5StarLawnscaping
0 250
New Member, Indiana Iraq...
Timbo
07-14-2011 09:44 AM
01-14-2015 06:14 PM
by Steve
10 3,848
check this box truck out!
BLAZIER-1991
01-07-2015 07:40 PM
01-13-2015 03:06 PM
by biglee
8 704
My community only ad...
googus
01-12-2015 09:55 AM
01-13-2015 02:44 PM
by Steve
5 394
12 Years in Business!
Chilehead
10-23-2014 09:07 AM
01-13-2015 09:37 AM
by Chilehead
18 1,890
use a small business...
BLAZIER-1991
12-25-2014 12:21 AM
01-12-2015 06:32 PM
by BLAZIER-1991
30 1,650
tips on creating a...
BLAZIER-1991
01-08-2015 07:22 PM
01-12-2015 06:19 PM
by BLAZIER-1991
4 526
» Popular Tags
4wd aerocore apartment bid apartment complex auger bark billy goat brushcutter blades bush collections deliquentaccounts ditches employee problems equipment rental estimate ferris first truck flyers foreman four wheel drive google gopherhaul grass growing a lawn care business hills hiring husqvarna introduction jobs john deere quik trac landscape services lawn lawn care lawn care business lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lawn mowing marketing mr dave mulch past due per hour charge per hour service podcast pricing pto push versus ride reo running a business seo shell small engine repair square foot starting a lawn care business steep lawns steve sulky theft toro grand stand trailer tree trimmer rack up sell employee walk behind web design
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 02:35 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 02:35 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy