Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Tell me if i handled this situation correctly


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-19-2008, 10:31 PM
gmoney55 gmoney55 is offline
Members
 
Join Date: Mar 2008
Location: louisiana
Age: 47
Posts: 50
Rep Power: 7
gmoney55
Default

Ok i have a customer that always complains about everything. It does not matter what it is he has to complain about something. He has an average size yard that in my area goes for about 35 bucks per cut. takes about 45 minutes to do by myself. Well everytime i go there he is complaining about the price, or weeds growing in the grass(yet he refuses to let me put weed killer down), and just anything he can nitpick about. He does this with everyone. I have seen like the ac man there and he is bitching to him aboiut price or whatever. Well i go there today and while i am cutting the grass 2 different lco's show up. Well i iknow one of them and he tells me he is there to give an estimate for the lawncare. He meets with this idiot and comes and tells me goodbye. Then another one comes up and meets with the owner and leaves also. After i finished cutting the owner comes over and tells me that he did not like the way i parked my truck in the street. I blow it off and load up my trailer. Then he proceeds to tell me that he had those 2 lawn companies come over to get prices beause he said i am screwing him over and he is tired of it. I mhave been cutting this assclowns yard for almost 2 years. SO i ask him how much were the other 2 estimates he got. He says one was for 50.00 and the other was for 55.00. He then said he would keep trying and would get a price cheaper than mine and he would have the last laugh because he could then fire my ###. I told him i hope you like one of those estimates you got today because i will not be cutting your lawn anymore because i am tired of you crying about everything all the time and you insult my intelligence. He said youn can't quit doing my lawn because i pay you and i will decide when you will no longer cut my lawn. I told him i will send you your last invoice for todays services but you really need to get another company because i will not be back. I have been patient with this guy for almost 2 years but i just had enough. Do any of you have similar situations that ya'll were in. Did i handle it right. It is just frustrating you bust your hump and have to deal with idiots like this.
__________________
Gerald T. Mullet
K & G LAWNCARE
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-19-2008, 10:36 PM
All Aspects Landscaping All Aspects Landscaping is offline
James
 
Join Date: Oct 2006
Posts: 508
Rep Power: 8
All Aspects Landscaping is an unknown quantity at this point
Default

Lawn care business tipsLawn Care Business Book
deal with it all the time... the only mistake you made was keeping him for 2 years. good luck man... it gets easier.
__________________

Reply With Quote
  #3  
Old 05-19-2008, 10:49 PM
UniversityLandscapers
Guest
 
Posts: n/a
Default

Good on ya...dump his ###. I love how he tried to tell you that you had to keep cutting it. My personal feeling is that if the customer is that rude to you, then go right back at him. If he hates you that much, then he's not going to be referring you to anyone anyways.
Reply With Quote
Reply With Quote
  #4  
Old 05-19-2008, 11:22 PM
musician/lawnman's Avatar
musician/lawnman musician/lawnman is offline
Chuck
 
Join Date: Feb 2008
Location: South West Florida
Posts: 919
Rep Power: 7
musician/lawnman is on a distinguished road
Default

DAAAAAAAAAAAAAMN RIGHT! You did fine. Nicer than I would have been... but ya did the right thing.

If I had a customer be that rude & tell me "he can't wait to find somebody cheaper to fire my ###" right after telling me e other 2 bids were $15 & $20 dollars higher....

I'd have lost it. (or tried really hard not to)

"see ya grouchy ole **** I'm giving you a good deal!! You want me back? It'll be at $50 bucks a cut paid in advance, (ya know,since that was the best price you could find other wise). I didn't realize I was so far below the going rate, but thak you for straightening me out! I appreciate the heads up."

Who knew the whinner would be so helpful to ya.
__________________
AAA QUALITY CLEAN CUT, LLC.
LAWN CARE & LANDSCAPING
Visit us here:

Reply With Quote
  #5  
Old 05-19-2008, 11:40 PM
musician/lawnman's Avatar
musician/lawnman musician/lawnman is offline
Chuck
 
Join Date: Feb 2008
Location: South West Florida
Posts: 919
Rep Power: 7
musician/lawnman is on a distinguished road
Default

I'm sorry to come back to this but I just can't believe the unmittigated balls of this guy. *I'm aggrivated just trying to sit back & think of what would have been the best way to handle him? *
*I was trying to just finish my ciggarette here & go to bed... *but just tell the guy the last service is on you, since he obviously needs the couple bucks more than you do. *It'll leave you as the professional having done nothing wrong & probably burn his ### something fiece. *He'll be screaming no I'm payin' you!! *& begging you to take it. You might even tell him to take the 35 bucks for that last service & bury it in the back yard & see if his new landscaper (if he can find one) can get it to grow.

or let's get more graphic......

Tell him to shove it in his can & let the new guy get it out cause your tired of trying to squeeze an honest living out of tight ##### like him.

(Here's where all the forum members get to see my italian temper....Sorry) *It just pisses me off when people do crap like that to a guy who's just trying to survive.



__________________
AAA QUALITY CLEAN CUT, LLC.
LAWN CARE & LANDSCAPING
Visit us here:

  #6  
Old 05-22-2008, 09:51 PM
StealthDumpTrucks
Guest
 
Posts: n/a
Default

I'd send him a bill for $49.99 to lowball the other guys.
Reply With Quote
  #7  
Old 05-23-2008, 12:12 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,192
Rep Power: 10
Steve has disabled reputation
Default

Gerald,

I am guessing you started this business because you wanted to get more enjoyment out of your life. This doesn't sound like it is helping achieve that goal.

I wouldn't want to do anymore business with this person either.

I do have a question on this. Can you explain to us why you kept him around for two years? Maybe there was something that we just don't see?

If another lawn care business owner was in the same boat, what would you tell him to do?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Echo PE 266 edger
stevef1201
07-01-2014 01:28 PM
Today 10:14 PM
by WesleySnips
5 324
Spreading Weeds?
WesleySnips
Today 09:46 PM
Today 09:54 PM
by Just for Cuts
1 17
Left handed edging with...
SGL1
07-23-2014 08:59 PM
Today 09:29 PM
by Just for Cuts
14 284
Building credit
Matther777
Today 05:20 PM
Today 05:20 PM
by Matther777
0 29
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Today 01:21 PM
by ExtremeLawncareServices
80 4,589
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
Today 08:16 AM
by Just for Cuts
7 160
need some help geting...
dalvan0
07-13-2014 09:28 PM
Yesterday 04:39 PM
by BLC7
7 312
Have you ever had to...
SouthernRootsLawnCare
Yesterday 02:41 PM
Yesterday 04:29 PM
by BLC7
1 71
From Concord NC
SouthernRootsLawnCare
Yesterday 02:34 PM
Yesterday 02:34 PM
by SouthernRootsLawnCare
0 33
New from Texas
Livingston Lawn Care
07-25-2014 11:17 AM
Yesterday 08:10 AM
by Livingston Lawn Care
2 105
new trailer help
mattthelawnguy
07-11-2014 08:21 PM
07-25-2014 06:31 PM
by mattthelawnguy
13 467
Echo Edger 'Neutral'
WesleySnips
07-25-2014 05:28 PM
07-25-2014 05:58 PM
by Just for Cuts
1 81
Single tree, mow customer
WesleySnips
06-27-2014 10:12 AM
07-25-2014 05:43 PM
by WesleySnips
13 595
You know it;s gonna be a...
stevef1201
07-25-2014 08:50 AM
07-25-2014 01:34 PM
by Steve
1 89
Customer letters
kslawn
07-23-2014 06:17 AM
07-25-2014 01:20 PM
by Steve
5 198
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
07-24-2014 07:09 PM
by SGL1
29 1,247
Need help determining...
Jbss861
07-20-2014 02:33 PM
07-24-2014 01:11 PM
by Steve
13 374
Should I ?
googus
07-22-2014 04:06 PM
07-24-2014 12:10 PM
by Steve
4 208
My First Apartment...
SSLCtn
05-26-2014 10:17 PM
07-24-2014 06:46 AM
by kslawn
15 908
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
07-24-2014 06:38 AM
by kslawn
3 209
Selling lawns like...
eastsidelandcare
07-17-2014 03:51 PM
07-24-2014 06:28 AM
by kslawn
3 269
Scag new "Eliminator"......
ExtremeLawncareServices
07-20-2014 10:45 AM
07-23-2014 05:37 PM
by Just for Cuts
9 296
need professional advice...
Fiddlers_green
07-20-2014 07:21 PM
07-23-2014 12:42 PM
by Steve
3 208
new to me box truck
jrayb39667
03-06-2014 10:20 PM
07-23-2014 12:40 PM
by Steve
15 1,398
Lawn Service back in...
LawnCareMan280
07-18-2014 09:00 PM
07-23-2014 11:48 AM
by Steve
4 245
Overspray?
stevef1201
07-21-2014 04:20 PM
07-23-2014 11:39 AM
by Steve
3 150
Hello Everyone! Newbie...
SLKlawn
07-17-2014 06:22 PM
07-22-2014 01:53 PM
by Steve
6 286
Proper height for lawn
rob lederhilger
05-26-2014 08:01 AM
07-21-2014 02:53 PM
by LawnDoctor
9 665
Blade sharpener
Just for Cuts
07-04-2014 12:31 PM
07-21-2014 01:48 PM
by Steve
9 506
What's my business worth?
Chaz
07-16-2014 01:35 PM
07-21-2014 01:45 PM
by Steve
4 295
1.5 Acre Jungle
WesleySnips
07-15-2014 05:57 PM
07-20-2014 11:31 AM
by ExtremeLawncareServices
21 605
Gopher schedule software
Ray
07-18-2014 04:13 PM
07-18-2014 04:13 PM
by Ray
0 189
2006 Chevy fuel pump...
KevinsLawns
07-17-2014 08:39 PM
07-18-2014 11:51 AM
by Steve
1 182
Halfway point of year!
Steve
07-01-2014 12:08 PM
07-18-2014 11:38 AM
by Steve
14 739
I got told to leave and...
gwilson98
06-16-2014 02:07 PM
07-17-2014 11:43 AM
by Steve
16 1,058
Hey guys this is the...
prmenter@gmail.com
07-07-2014 08:23 PM
07-16-2014 08:10 PM
by ExtremeLawncareServices
28 784
Mowing the hills
prmenter@gmail.com
07-08-2014 12:22 PM
07-16-2014 05:00 PM
by Just for Cuts
18 705
Say Hello !!!
Steve
03-19-2007 11:18 AM
07-15-2014 05:38 PM
by icon2000
1,184 320,313
Classified Ad Template...
bcfb
06-05-2013 02:40 AM
07-15-2014 11:16 AM
by Steve
15 3,725
Husqvarna pz 60
CDLAWNCARE
07-06-2014 06:50 PM
07-15-2014 08:53 AM
by kslawn
10 461
Lowballers
Chaz
07-11-2014 03:55 PM
07-14-2014 12:27 PM
by Steve
5 376
My new side job
Sprinkler Buddy
05-10-2014 05:23 AM
07-14-2014 12:15 PM
by Steve
10 830
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
07-13-2014 10:36 PM
by GoGreenerKS
10 573
New Mower and Trailer
Chaz
06-25-2014 12:04 PM
07-13-2014 06:25 PM
by SGL1
7 584
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
07-12-2014 07:36 PM
by SGL1
21 1,898
Fuel and fuel additives
SGL1
07-06-2014 10:23 AM
07-11-2014 07:53 PM
by SGL1
15 568
Questions for a patchy...
jumcgee
07-09-2014 08:42 AM
07-11-2014 12:34 PM
by Steve
1 230
toro proline blades wont...
boog
06-25-2014 06:26 PM
07-11-2014 05:28 AM
by kslawn
18 669
Contents of Marketing to...
prmenter@gmail.com
07-09-2014 05:25 PM
07-10-2014 03:23 PM
by Steve
3 326
Shindaiwa
CLB454
05-13-2014 09:04 PM
07-10-2014 03:04 PM
by Steve
14 806
» Popular Tags
4wd advertisement article marketing auger bid butterfly gardens charge christmas lighting christmas light service courtesy call customers decorating estimate exmark ferris first truck fundraiser gopherhaul grass gravely hills holiday holiday decorating holiday lighting how much to charge introduction john deere quik trac lawn lawn care lawn care business book lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website leaf lighting marketing monthly mow mulch mulch price new buisness new mower organize outdoor environments payment podcast property management company pto reo scag schedule scripts seo snow starting a business starting a lawn care business start up lawn care business steve stihl theft toro toro grand stand trailer trimmer rack walker winter winter services zero turn
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 11:04 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 11:04 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy