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How to tell Cust. to pick up poop,toys,etc..Nicely


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Old 04-14-2008, 10:21 PM
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I am curious about this. From your experiences, have you found any correlation between long conversations with potential customers and their rate of signing on with you?

Does a longer conversation = more approved estimates?
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Old 04-14-2008, 11:52 PM
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Quote[/b] ]Does a longer conversation = more approved estimates?
Thats a good point.
I don't mind having extended conversations with people when I am trying to get their business. Sometimes if you stand and talk with people about whatever is on their mind at the time it can make them feel comfortable with you. Then they might develop a level of trust and choose you instead the other guy that is more like HI and BYE.

But when it happens every time I show up at the customer's house it gets kinda of old. Maybe its part of the job sometimes.
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Old 04-15-2008, 06:48 PM
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How about the customers that sneak up behind you and tap you on the shoulder while you are weedeating? It always cracks me up that they are standing there talking to me as if I can hear while I have hearing protection on and the weedeater is blazing.

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Old 05-02-2016, 02:45 PM
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Lol when a customer starts talking a bit too much, I wait for them to pause then ask them something about the service they want. I try to get them back on the reason I am there. Especially when they are feeling bad or complaining about someone else. I don't want them to relate me to that negativity or get the impression that I am there to converse with them for minutes at a time.
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Old 05-08-2016, 10:07 PM
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Quote:
Originally Posted by GeeGood View Post
Just wanted to get your ideas on how to tell a customer nicely that they need to pick up obstacles, toys, poop, etc... in their backyard. Do you have a letter you send or what do you think is the best way?

Thanks for your help!
There is no nice way and you should always speak to the customer face to face.
This shows a lack of respect for you on your customers part. You must be "the business owner" in a situation like this.

Business is not always nice! The customer needs to understand this. Stand up for yourself face to face.

There needs to be consequences for "non action"
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Old 05-09-2016, 11:18 AM
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Quote:
There needs to be consequences for "non action"
Any thoughts on what kind of consequences could be used that would help?
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Old 05-09-2016, 07:08 PM
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If customer doesn't take action on clearing up areas I need to work, I would assume I should charge them an extra fee. If it spans beyond that, I would have to "fire" that client. Especially if they are not showing respect for my time. As it was said earlier. You have to stand up for yourself and your company.
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