Quote[/b] ]Does a longer conversation = more approved estimates?
Thats a good point.
I don't mind having extended conversations with people when I am trying to get their business. Sometimes if you stand and talk with people about whatever is on their mind at the time it can make them feel comfortable with you. Then they might develop a level of trust and choose you instead the other guy that is more like HI and BYE.
But when it happens every time I show up at the customer's house it gets kinda of old. Maybe its part of the job sometimes.
Green Image Lawn & Landscape
\"If you don't feel the same way about Friday nights as you do Sunday nights, then you are not doing the right thing.\"
How about the customers that sneak up behind you and tap you on the shoulder while you are weedeating? It always cracks me up that they are standing there talking to me as if I can hear while I have hearing protection on and the weedeater is blazing.
Start a profitable lawn care business.
Lol when a customer starts talking a bit too much, I wait for them to pause then ask them something about the service they want. I try to get them back on the reason I am there. Especially when they are feeling bad or complaining about someone else. I don't want them to relate me to that negativity or get the impression that I am there to converse with them for minutes at a time.