Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Lawn Care Marketing & Post your marketing material for review!

Lawn Care Marketing & Post your marketing material for review! Lawn Care Marketing, Advertising, and Public Relations Discussion.

customers confused


Lawn Care Marketing & Post your marketing material for review!

Lawn Care Marketing, Advertising, and Public Relations Discussion.
Reply
 
Thread Tools Search this Thread
  #1  
Old 10-21-2007, 05:27 PM
landonkade's Avatar
landonkade landonkade is offline
Matt
 
Join Date: May 2007
Location: alabama
Age: 32
Posts: 447
Rep Power: 8
landonkade
Default

I service about 50 yards and alot of customers i just do verbal with no contracts. I have noticed since winter is setting in, that the grass isnt growing as much. So i do alot of lawns every 2 weeks,so i have about 18 for this week and i have received alot of calls from customers telling me ( i dont think its been 2 weeks, can u wait) like they are confused or something, we tell them yes it has been 2 weeks and your lawn in due for the cut.

What i am thinking is that i might have to start doing contracts to prevent this problem from happening again. Cause that puts me behind and no income for those pushed days

so what do i need to do



Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 10-21-2007, 05:37 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,384
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
One idea you could do is try and institute a contract for next year. It might be tough with your current customers but you may find it easier with newer ones.

Possibly offer current customers a discount if the prepay for the year. But also you want them to know what services they are getting from you and that they agree with those services.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 10-21-2007, 06:14 PM
landonkade's Avatar
landonkade landonkade is offline
Matt
 
Join Date: May 2007
Location: alabama
Age: 32
Posts: 447
Rep Power: 8
landonkade
Default

Quote:
Originally Posted by [b
Quote[/b] (Team Gopher @ Oct. 21 2007,6:37)]One idea you could do is try and institute a contract for next year. It might be tough with your current customers but you may find it easier with newer ones.

Possibly offer current customers a discount if the prepay for the year. But also you want them to know what services they are getting from you and that they agree with those services.
i thought about the summer lawn special door hanger.flyer page 7 with the (Free lawn cut) with any spring clean up( 2 free cuts )with lawn agreement (try us) for $25. With a lawn agreement or something when summer sits in



Reply With Quote
  #4  
Old 10-21-2007, 08:05 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,384
Rep Power: 10
Steve has disabled reputation
Default

Good!

So you would be thinking of handing that out when? In the summer?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 10-21-2007, 10:19 PM
pnplawn
Guest
 
Posts: n/a
Default

Quote:
Originally Posted by [b
Quote[/b] (landonkade @ Oct. 21 2007,6:27)]i have about 18 for this week and i have received alot of calls from customers telling me ( i dont think its been 2 weeks, can u wait) like they are confused or something, we tell them yes it has been 2 weeks and your lawn in due for the cut.
This is the customers way of saying there wanting to be "Cheap" I know you can not afford to drop them, BUT I would. This is how I put it to the customer. If I can not cut your grass and maintain your yard over the winter months and and still get paid, Then I can not cut your grass in the summer, They ask why? I will them that I have to get paid in the winter cause I have payments year round. Not just in the summer. So if I can not pay my bills in the winter then I can not mow for them in the summer.
Reply With Quote
  #6  
Old 10-22-2007, 12:15 AM
pmblair
Guest
 
Posts: n/a
Default

I still think the contract idea is the easiest. Have them sign on with you. Then you KNOW you'll be getting paid. Also, you might think about doing a few more commercial accounts. They'll pay with little to no problem. They understand why businesses have contracts, and if they want to use you, they won't mind signing. I would make sure in any circumstance, that you get first and last month payments upfront. That way, if you go out and do their services for two months with no pay, you're not behind. Just ensure them that you're getting FIRST and LAST months' payments... not the FIRST TWO months. It covers you.
Reply With Quote
  #7  
Old 10-23-2007, 05:01 PM
Clean Lawn Clean Lawn is offline
Members
 
Join Date: Jul 2007
Posts: 124
Rep Power: 8
Clean Lawn
Default

I use a contract and I don't or haven't had any problems with my customers thus far. I had one person ask if I would provide him services without a contract and I told him no. We only do work with contracts. It protects us and it protects them. If you need some generic contracts I have some I could e-mail to you. Then you could create your own from them like I have.
Good luck and I agree about them being cheap and not wanting to pay. Those are the ones you want to avoid if at all possible.
Reply With Quote
  #8  
Old 10-23-2007, 05:50 PM
landonkade's Avatar
landonkade landonkade is offline
Matt
 
Join Date: May 2007
Location: alabama
Age: 32
Posts: 447
Rep Power: 8
landonkade
Default

Quote:
Originally Posted by [b
Quote[/b] (Clean Lawn @ Oct. 23 2007,6:01)]I use a contract and I don't or haven't had any problems with my customers thus far. I had one person ask if I would provide him services without a contract and I told him no. We only do work with contracts. It protects us and it protects them. If you need some generic contracts I have some I could e-mail to you. Then you could create your own from them like I have.
Good luck and I agree about them being cheap and not wanting to pay. Those are the ones you want to avoid if at all possible.
I would like to review the contracts that u are offering me to see. Just pm me with them
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Looking for feed back on...
ExtremeLawncareServices
09-17-2014 08:38 AM
Yesterday 11:48 PM
by ExtremeLawncareServices
7 171
Lowballers scrubs &...
Darksteel
01-13-2014 07:35 AM
Yesterday 06:32 PM
by Northwoods Outdoors
58 6,642
snowplowing
jshak40
09-01-2014 07:20 AM
Yesterday 06:24 PM
by Northwoods Outdoors
22 1,243
This sucks...
Matther777
Yesterday 04:56 PM
Yesterday 04:56 PM
by Matther777
0 30
Hello from upstate NY!
A&MLawn&Snow
Yesterday 11:19 AM
Yesterday 04:10 PM
by Sprinkler Buddy
2 70
Price to apply fertilizer
SS.Lawncare
09-15-2014 11:10 AM
Yesterday 01:16 PM
by Steve
9 316
Trailer tires
J.A.S.LawnService
09-01-2014 10:17 AM
09-17-2014 09:57 PM
by curts lawn care
4 843
new to the forum
SGlawncare
09-16-2014 11:20 PM
09-17-2014 08:29 PM
by curts lawn care
3 156
Help With Snow Blowing...
Robertf31
09-13-2014 10:55 PM
09-17-2014 12:34 PM
by Steve
11 502
Non-Stop Summer?
SouthallMowing
09-14-2014 10:51 PM
09-17-2014 10:48 AM
by stevef1201
6 306
Tribulations of working...
stevef1201
09-13-2014 08:37 AM
09-16-2014 10:43 PM
by SGL1
6 364
Poll - net income
Dan5082
11-15-2010 08:08 PM
09-16-2014 04:44 PM
by jrs.landscaping
12 3,140
Getting lowballed!
PineHillLawn
06-27-2012 07:23 AM
09-16-2014 01:25 PM
by jrs.landscaping
24 4,797
Compare this summer to...
Steve
09-03-2014 12:52 PM
09-16-2014 11:20 AM
by Hanks Lawn Care Services
15 1,025
thinking about throwing...
veteranslawncaresystems
09-09-2014 10:31 PM
09-15-2014 03:41 PM
by Steve
12 719
Hello
Robertf31
09-12-2014 10:34 PM
09-15-2014 03:17 PM
by Steve
2 324
Newbie......Again
Jibber
09-13-2014 12:17 PM
09-15-2014 02:54 PM
by Sprinkler Buddy
2 341
Replacing a Shindi T-27
Dan Tanner
09-13-2014 12:59 PM
09-15-2014 02:31 PM
by Steve
1 306
need help with starter...
GoGreenerKS
09-12-2014 04:23 PM
09-15-2014 02:25 PM
by Steve
3 343
Brake job!
kslawn
08-30-2014 07:49 AM
09-15-2014 02:16 PM
by Steve
12 1,042
Hello
jawnebgoode
08-28-2014 08:37 PM
09-15-2014 02:15 PM
by Steve
3 813
Employee uniforms
Gerardo_Landscape
01-21-2014 11:11 PM
09-15-2014 02:12 PM
by Steve
5 943
Greetings from the north
Northwoods Outdoors
09-13-2014 08:55 AM
09-15-2014 02:07 PM
by Steve
1 313
darleneh
darleneh
09-15-2014 12:33 PM
09-15-2014 02:07 PM
by Sprinkler Buddy
1 183
My 1st bid
WesleySnips
06-11-2014 03:13 PM
09-15-2014 02:05 PM
by Steve
29 1,729
New Aerator
Chaz
09-09-2014 11:43 PM
09-15-2014 01:50 PM
by Steve
9 553
Yearly contract Pricing
jrob0691
08-21-2014 08:57 AM
09-15-2014 01:23 PM
by stevef1201
8 1,203
Scag turf tiger hydrolic...
ExtremeLawncareServices
09-04-2014 10:55 PM
09-14-2014 03:06 PM
by ExtremeLawncareServices
8 723
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
09-13-2014 09:14 PM
by ExtremeLawncareServices
116 7,964
getting ready to start
calebmoss
05-23-2011 09:35 PM
09-11-2014 12:21 PM
by Steve
34 11,217
Stihl pull cord replace
SGL1
09-03-2014 09:22 PM
09-10-2014 12:25 PM
by Steve
9 739
Softball field
kslawn
08-15-2014 09:28 AM
09-10-2014 12:16 PM
by Steve
18 1,466
Lawn Route Templates
Landscaper1165
08-30-2014 01:52 PM
09-09-2014 08:05 PM
by Landscaper1165
4 953
New truck and trailer...
Johnny Rocket
05-14-2012 03:41 PM
09-09-2014 07:23 PM
by Matther777
18 6,551
What gets you bad press?
Steve
09-09-2014 11:48 AM
09-09-2014 07:21 PM
by Matther777
2 440
Signs on your snow plow?
Steve
01-15-2007 01:07 AM
09-09-2014 11:42 AM
by Steve
19 6,186
Exmark Lazer Z S-Series...
BLC7
08-22-2014 10:18 AM
09-08-2014 08:08 PM
by avetslawncare
12 1,242
New to the business
flamingyouth87
09-05-2014 11:52 AM
09-08-2014 11:55 AM
by Steve
3 647
Hello from Ohio
kurtwin
08-28-2014 05:06 PM
09-08-2014 11:51 AM
by Steve
7 928
Facebook
element009
03-23-2011 08:36 AM
09-07-2014 07:35 AM
by avetslawncare
24 7,719
Help pricing cut down 7...
Bradcook21
08-26-2014 11:17 PM
09-06-2014 02:09 PM
by Bradcook21
8 1,015
billing matters
sbuchanan8154
09-05-2014 09:56 AM
09-05-2014 03:00 PM
by Steve
3 620
Thoughts
googus
09-05-2014 07:28 AM
09-05-2014 02:23 PM
by Steve
2 573
Backflow Tester
flowcheckllc.2014
09-03-2014 04:37 PM
09-05-2014 02:15 PM
by Steve
3 662
Collections & collection...
jscarolina
09-03-2014 04:39 PM
09-04-2014 03:14 PM
by Steve
2 675
Sod
RosalesLawnCare
08-27-2014 03:47 PM
09-04-2014 02:42 PM
by RosalesLawnCare
4 935
Lawn needs top soil What...
jymie
08-26-2014 11:01 AM
09-03-2014 12:07 PM
by Steve
7 1,001
Hello! New here and...
CaliforniaFriendly
08-29-2014 11:30 AM
09-03-2014 11:15 AM
by Steve
4 908
Mowing 7 acres
avetslawncare
08-31-2014 04:24 PM
09-02-2014 03:11 PM
by Steve
5 906
New to the industry-...
Lsmain
08-31-2014 10:53 AM
09-02-2014 02:58 PM
by Steve
1 822
» Popular Tags
4wd apartment complex auger birdscaping blades charge christmas lighting collections credit card processing customers decorating ditches exmark ferris first truck fundraiser georgia gopherhaul grass gravely growing a lawn care business holiday lighting how much to charge how to bid husqvarna john deere quik trac kansas city kawasaki landscape services lawn lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo leaf leaf removal lighting brass outdoor lights marketing mulch estimate new and restored landscapes new buisness past due podcast promotion pto redmax rotating running a business savannah scag season seo small engine repair snow sprayer starting a business start up lawn care business stihl top dresser toro toro grand stand trailer trimmer rack turfgrass consulting walker
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 12:33 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 12:33 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy