Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Lawn Care Marketing & Post your marketing material for review!

Lawn Care Marketing & Post your marketing material for review! Lawn Care Marketing, Advertising, and Public Relations Discussion.

customers confused


Lawn Care Marketing & Post your marketing material for review!

Lawn Care Marketing, Advertising, and Public Relations Discussion.
Reply
 
Thread Tools Search this Thread
  #1  
Old 10-21-2007, 05:27 PM
landonkade's Avatar
landonkade landonkade is offline
Matt
 
Join Date: May 2007
Location: alabama
Age: 34
Posts: 447
Rep Power: 10
landonkade
Default

I service about 50 yards and alot of customers i just do verbal with no contracts. I have noticed since winter is setting in, that the grass isnt growing as much. So i do alot of lawns every 2 weeks,so i have about 18 for this week and i have received alot of calls from customers telling me ( i dont think its been 2 weeks, can u wait) like they are confused or something, we tell them yes it has been 2 weeks and your lawn in due for the cut.

What i am thinking is that i might have to start doing contracts to prevent this problem from happening again. Cause that puts me behind and no income for those pushed days

so what do i need to do



Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 10-21-2007, 05:37 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 38,038
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
One idea you could do is try and institute a contract for next year. It might be tough with your current customers but you may find it easier with newer ones.

Possibly offer current customers a discount if the prepay for the year. But also you want them to know what services they are getting from you and that they agree with those services.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 10-21-2007, 06:14 PM
landonkade's Avatar
landonkade landonkade is offline
Matt
 
Join Date: May 2007
Location: alabama
Age: 34
Posts: 447
Rep Power: 10
landonkade
Default

Quote:
Originally Posted by [b
Quote[/b] (Team Gopher @ Oct. 21 2007,6:37)]One idea you could do is try and institute a contract for next year. It might be tough with your current customers but you may find it easier with newer ones.

Possibly offer current customers a discount if the prepay for the year. But also you want them to know what services they are getting from you and that they agree with those services.
i thought about the summer lawn special door hanger.flyer page 7 with the (Free lawn cut) with any spring clean up( 2 free cuts )with lawn agreement (try us) for $25. With a lawn agreement or something when summer sits in



Reply With Quote
  #4  
Old 10-21-2007, 08:05 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 38,038
Rep Power: 10
Steve has disabled reputation
Default

Good!

So you would be thinking of handing that out when? In the summer?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 10-21-2007, 10:19 PM
pnplawn
Guest
 
Posts: n/a
Default

Quote:
Originally Posted by [b
Quote[/b] (landonkade @ Oct. 21 2007,6:27)]i have about 18 for this week and i have received alot of calls from customers telling me ( i dont think its been 2 weeks, can u wait) like they are confused or something, we tell them yes it has been 2 weeks and your lawn in due for the cut.
This is the customers way of saying there wanting to be "Cheap" I know you can not afford to drop them, BUT I would. This is how I put it to the customer. If I can not cut your grass and maintain your yard over the winter months and and still get paid, Then I can not cut your grass in the summer, They ask why? I will them that I have to get paid in the winter cause I have payments year round. Not just in the summer. So if I can not pay my bills in the winter then I can not mow for them in the summer.
Reply With Quote
  #6  
Old 10-22-2007, 12:15 AM
pmblair
Guest
 
Posts: n/a
Default

I still think the contract idea is the easiest. Have them sign on with you. Then you KNOW you'll be getting paid. Also, you might think about doing a few more commercial accounts. They'll pay with little to no problem. They understand why businesses have contracts, and if they want to use you, they won't mind signing. I would make sure in any circumstance, that you get first and last month payments upfront. That way, if you go out and do their services for two months with no pay, you're not behind. Just ensure them that you're getting FIRST and LAST months' payments... not the FIRST TWO months. It covers you.
Reply With Quote
  #7  
Old 10-23-2007, 05:01 PM
Clean Lawn Clean Lawn is offline
Members
 
Join Date: Jul 2007
Posts: 124
Rep Power: 10
Clean Lawn
Default

I use a contract and I don't or haven't had any problems with my customers thus far. I had one person ask if I would provide him services without a contract and I told him no. We only do work with contracts. It protects us and it protects them. If you need some generic contracts I have some I could e-mail to you. Then you could create your own from them like I have.
Good luck and I agree about them being cheap and not wanting to pay. Those are the ones you want to avoid if at all possible.
Reply With Quote
  #8  
Old 10-23-2007, 05:50 PM
landonkade's Avatar
landonkade landonkade is offline
Matt
 
Join Date: May 2007
Location: alabama
Age: 34
Posts: 447
Rep Power: 10
landonkade
Default

Quote:
Originally Posted by [b
Quote[/b] (Clean Lawn @ Oct. 23 2007,6:01)]I use a contract and I don't or haven't had any problems with my customers thus far. I had one person ask if I would provide him services without a contract and I told him no. We only do work with contracts. It protects us and it protects them. If you need some generic contracts I have some I could e-mail to you. Then you could create your own from them like I have.
Good luck and I agree about them being cheap and not wanting to pay. Those are the ones you want to avoid if at all possible.
I would like to review the contracts that u are offering me to see. Just pm me with them
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Review of our lawn care...
Lawnline
07-12-2016 06:40 PM
Yesterday 10:58 AM
by Lawnline
6 1,800
Start My Own Business?
mowandblow1980
01-12-2016 07:43 PM
08-25-2016 12:55 PM
by Steve
19 2,127
fliers
joshp
08-19-2016 03:23 PM
08-25-2016 07:16 AM
by Chilehead
6 333
Looking for new host
Just for Cuts
11-26-2015 06:58 AM
08-24-2016 09:05 PM
by Stephen Alberts
10 1,902
Facebook advertising
Just for Cuts
12-13-2015 07:49 AM
08-24-2016 08:59 PM
by Stephen Alberts
14 13,086
Landscaper taking on odd...
WarriorLandscapingCAN
08-07-2016 06:57 PM
08-24-2016 10:27 AM
by Steve
6 543
Breaking into commercial...
SGL1
08-19-2016 07:02 AM
08-24-2016 10:12 AM
by mowandblow1980
7 347
Snow Plow
acrajchel
08-17-2016 10:21 AM
08-22-2016 11:21 AM
by Steve
5 328
Quarter Acre Woodland...
ew411
08-16-2016 06:50 AM
08-18-2016 12:25 PM
by Steve
4 316
Bidding Bushhogging
acrajchel
08-15-2016 11:52 AM
08-17-2016 05:32 PM
by acrajchel
4 309
Hello From the Florida...
KevinShuman
08-15-2016 08:57 PM
08-16-2016 01:52 PM
by SC93
2 304
I'm making stupid money...
WarriorLandscapingCAN
08-07-2016 07:07 PM
08-16-2016 12:42 AM
by SC93
5 597
A quick Intro
BLE
08-14-2016 05:17 PM
08-15-2016 10:54 AM
by acrajchel
2 303
New Customer - Gettting...
acrajchel
08-05-2016 05:00 PM
08-15-2016 10:52 AM
by acrajchel
4 572
helping out a friend set...
Doug D
08-13-2016 11:33 AM
08-15-2016 09:45 AM
by Steve
1 316
Small bed job
Bradcook21
08-09-2016 09:52 PM
08-10-2016 03:51 PM
by Steve
1 434
Hello from NoVa
jtwlawn
08-03-2016 11:20 AM
08-09-2016 10:45 AM
by jtwlawn
4 567
How much to charge for...
jymie
03-31-2013 05:59 PM
08-08-2016 04:33 PM
by Steve
27 6,638
Needing a website built
burtle
06-17-2015 09:02 AM
08-07-2016 10:21 AM
by Just for Cuts
18 19,805
New Site Hows it look
Infinitelawn
03-16-2015 10:32 AM
08-07-2016 08:37 AM
by Lawnline
8 11,276
Hey guys! Greetings from...
thegardener
08-05-2016 05:45 AM
08-05-2016 03:26 PM
by Steve
1 480
First Time Bidding-Need...
capitallawncrew
08-01-2016 08:30 AM
08-03-2016 09:52 AM
by Steve
3 611
Show us your stripes
Just for Cuts
05-21-2015 03:07 PM
08-01-2016 08:28 PM
by ExclusiveLawns
7 3,785
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
07-31-2016 10:36 AM
by joshp
13 5,929
» Popular Tags
apartment become an entrepreneur best mower be your own boss bidding break business business education business help business management complex contractor hacks contracts deck lift dethatcher edging entrepreneur entrepreneur education estimate estimates fuel problems fuel pump half moon blade intro introduction jjandm lawncare l.t.rich landscape landscape design landscaping landscaping design company landscaping richmond va landscping lawn lawncare lawnservice lowering grade marketing mulch planting raising grade residential lawn care richmond va richmond virginia lawn care safety scag snowblower snow plowing snow shovel sprayer start a business start a lawn care business start business start up toro timecutter townhome tree tree service video web design websites what to charge work from home z-max z-spray
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 09:27 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 09:27 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy