Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Lawn Care Marketing & Post your marketing material for review!

Lawn Care Marketing & Post your marketing material for review! Lawn Care Marketing, Advertising, and Public Relations Discussion.

customers confused


Lawn Care Marketing & Post your marketing material for review!

Lawn Care Marketing, Advertising, and Public Relations Discussion.
Reply
 
Thread Tools Search this Thread
  #1  
Old 10-21-2007, 05:27 PM
landonkade's Avatar
landonkade landonkade is offline
Matt
 
Join Date: May 2007
Location: alabama
Age: 34
Posts: 447
Rep Power: 10
landonkade
Default

I service about 50 yards and alot of customers i just do verbal with no contracts. I have noticed since winter is setting in, that the grass isnt growing as much. So i do alot of lawns every 2 weeks,so i have about 18 for this week and i have received alot of calls from customers telling me ( i dont think its been 2 weeks, can u wait) like they are confused or something, we tell them yes it has been 2 weeks and your lawn in due for the cut.

What i am thinking is that i might have to start doing contracts to prevent this problem from happening again. Cause that puts me behind and no income for those pushed days

so what do i need to do



Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 10-21-2007, 05:37 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,947
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
One idea you could do is try and institute a contract for next year. It might be tough with your current customers but you may find it easier with newer ones.

Possibly offer current customers a discount if the prepay for the year. But also you want them to know what services they are getting from you and that they agree with those services.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 10-21-2007, 06:14 PM
landonkade's Avatar
landonkade landonkade is offline
Matt
 
Join Date: May 2007
Location: alabama
Age: 34
Posts: 447
Rep Power: 10
landonkade
Default

Quote:
Originally Posted by [b
Quote[/b] (Team Gopher @ Oct. 21 2007,6:37)]One idea you could do is try and institute a contract for next year. It might be tough with your current customers but you may find it easier with newer ones.

Possibly offer current customers a discount if the prepay for the year. But also you want them to know what services they are getting from you and that they agree with those services.
i thought about the summer lawn special door hanger.flyer page 7 with the (Free lawn cut) with any spring clean up( 2 free cuts )with lawn agreement (try us) for $25. With a lawn agreement or something when summer sits in



Reply With Quote
  #4  
Old 10-21-2007, 08:05 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,947
Rep Power: 10
Steve has disabled reputation
Default

Good!

So you would be thinking of handing that out when? In the summer?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 10-21-2007, 10:19 PM
pnplawn
Guest
 
Posts: n/a
Default

Quote:
Originally Posted by [b
Quote[/b] (landonkade @ Oct. 21 2007,6:27)]i have about 18 for this week and i have received alot of calls from customers telling me ( i dont think its been 2 weeks, can u wait) like they are confused or something, we tell them yes it has been 2 weeks and your lawn in due for the cut.
This is the customers way of saying there wanting to be "Cheap" I know you can not afford to drop them, BUT I would. This is how I put it to the customer. If I can not cut your grass and maintain your yard over the winter months and and still get paid, Then I can not cut your grass in the summer, They ask why? I will them that I have to get paid in the winter cause I have payments year round. Not just in the summer. So if I can not pay my bills in the winter then I can not mow for them in the summer.
Reply With Quote
  #6  
Old 10-22-2007, 12:15 AM
pmblair
Guest
 
Posts: n/a
Default

I still think the contract idea is the easiest. Have them sign on with you. Then you KNOW you'll be getting paid. Also, you might think about doing a few more commercial accounts. They'll pay with little to no problem. They understand why businesses have contracts, and if they want to use you, they won't mind signing. I would make sure in any circumstance, that you get first and last month payments upfront. That way, if you go out and do their services for two months with no pay, you're not behind. Just ensure them that you're getting FIRST and LAST months' payments... not the FIRST TWO months. It covers you.
Reply With Quote
  #7  
Old 10-23-2007, 05:01 PM
Clean Lawn Clean Lawn is offline
Members
 
Join Date: Jul 2007
Posts: 124
Rep Power: 9
Clean Lawn
Default

I use a contract and I don't or haven't had any problems with my customers thus far. I had one person ask if I would provide him services without a contract and I told him no. We only do work with contracts. It protects us and it protects them. If you need some generic contracts I have some I could e-mail to you. Then you could create your own from them like I have.
Good luck and I agree about them being cheap and not wanting to pay. Those are the ones you want to avoid if at all possible.
Reply With Quote
  #8  
Old 10-23-2007, 05:50 PM
landonkade's Avatar
landonkade landonkade is offline
Matt
 
Join Date: May 2007
Location: alabama
Age: 34
Posts: 447
Rep Power: 10
landonkade
Default

Quote:
Originally Posted by [b
Quote[/b] (Clean Lawn @ Oct. 23 2007,6:01)]I use a contract and I don't or haven't had any problems with my customers thus far. I had one person ask if I would provide him services without a contract and I told him no. We only do work with contracts. It protects us and it protects them. If you need some generic contracts I have some I could e-mail to you. Then you could create your own from them like I have.
Good luck and I agree about them being cheap and not wanting to pay. Those are the ones you want to avoid if at all possible.
I would like to review the contracts that u are offering me to see. Just pm me with them
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
To mow weekly or Biweekly
WarriorLandscapingCAN
05-11-2016 04:09 PM
Today 04:45 PM
by lawngawd7
9 286
Help a Brother Out -...
Hedgemaster
01-23-2012 04:19 PM
Today 04:34 PM
by Crossett73
91 33,666
Hello from Alabama
pruzilla
Yesterday 01:20 PM
Today 08:14 AM
by pruzilla
2 40
Hello from Centreville!
Daveylawns
05-23-2016 09:04 AM
05-24-2016 04:08 PM
by Steve
1 64
Laying new grass, Sod...
WarriorLandscapingCAN
05-23-2016 10:07 AM
05-23-2016 08:41 PM
by Steve
1 49
I need some aeration...
rootytalbot
08-14-2015 12:32 PM
05-23-2016 09:06 AM
by Daveylawns
10 3,763
Prolin
rmccutchan
05-21-2016 04:53 PM
05-21-2016 06:36 PM
by rmccutchan
2 69
Upgraded to a new mower
Stevenor92
05-17-2016 08:17 PM
05-20-2016 07:08 PM
by Stevenor92
8 196
Intro
LaraRahmani
05-18-2016 02:54 PM
05-19-2016 02:43 PM
by Steve
2 105
Best Push Mower You Have...
markty
05-14-2016 03:46 PM
05-18-2016 07:34 PM
by Stevenor92
4 177
New mower!!!!
Stevenor92
05-18-2016 03:46 AM
05-18-2016 06:39 PM
by Stevenor92
2 110
Say Hello !!!
Steve
03-19-2007 11:18 AM
05-18-2016 02:59 PM
by LaraRahmani
1,249 434,719
Stupid idea?
hopolb33
05-13-2016 11:25 AM
05-16-2016 11:22 AM
by Steve
1 150
Planting SKYBOUND CEDARS
FrankieeLawnz
05-13-2016 03:59 PM
05-16-2016 11:21 AM
by Steve
1 133
Edging Fad...
Tree geek
05-10-2016 11:29 PM
05-15-2016 11:12 PM
by Tree geek
2 180
Business Overload
Chilehead
05-06-2016 09:27 PM
05-13-2016 11:15 AM
by Steve
11 378
Hello from great state...
Cel1980
05-11-2016 09:00 AM
05-13-2016 11:07 AM
by Steve
2 152
Did this job free to...
JJand M Lawncare
05-02-2016 02:33 PM
05-11-2016 03:54 PM
by JJand M Lawncare
10 418
How to tell Cust. to...
GeeGood
04-09-2008 09:55 PM
05-09-2016 07:08 PM
by JJand M Lawncare
16 5,508
Echo SRM 230 trouble.
Jack Rabbit
05-08-2016 06:16 PM
05-08-2016 11:22 PM
by Just for Cuts
1 146
Toro ZTR Issues
rsanchez1203
05-06-2016 09:27 PM
05-07-2016 10:26 AM
by Steve
2 168
Correct way to quote a...
WarriorLandscapingCAN
05-02-2016 11:52 AM
05-03-2016 10:59 AM
by Steve
1 284
Having an issue with...
Mr. Mow
04-27-2016 03:58 PM
04-28-2016 05:04 AM
by Sprinkler Buddy
2 289
Hello From Virginia
JJand M Lawncare
04-25-2016 01:02 PM
04-27-2016 05:20 PM
by Steve
5 329
» Popular Tags
advertising become an entrepreneur best mower be your own boss break business education business help business management contractor hacks deck lift dethatcher edging entrepreneur entrepreneur education estimates free lawn care fuel problems fuel pump half moon blade hydro increase customers jjandm lawncare landscape landscape design landscaping landscaping design company landscaping richmond va landscping lawncare lawn mowing lawnservice lowering grade marketing mulch new business planting plowing raising grade residential lawn care richmond va richmond virginia lawn care roundup safety scag snowblower snow plowing snow shovel solo solo backpack sprayer start a business start a lawn care business start business start up swzt toro timecutter tree tree pics tree service video walk behind what to charge work from home
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 06:32 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 06:32 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy