I was hoping more people would have answered the poll by now, but It is leaning the way I thought it would. We as business owners and managers need to think about how your community thinks about you. In the end they are the ones buying your equipment, paying your mortgage...heck right down to buying a cup of coffee. I used to think that the more grass I can cut the more money I'll make, that was my main focus, cut, cut, cut as fast as I could. My clients just knew me as the guy who cuts their grass. There was no personal service. Well I changed gears this year and the response has been amazing. I sent out spring promotions, made newsletters, and sent out thank you letters last month.
Let me quote from a letter I received "The Jerrik’s were very happy with what you did for them, which makes referrals easy to provide. My place looks great, (was just up there last weekend), and we’ve had plenty of positive comments from friends who have driven by over the summer. Best wishes for continued success."
My clients are appreciating more and more of the personal service I am giving them, that they now have a higher respect for myself and our business. There used to be a time where I would have to go out there and find work. Now, our marketing plan is paid for by our customers...word of mouth. Money follows respect, and not the other way around.
When I voted on the poll, I chose "Respect, reputation and integrity"
the grass man has spoken