Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Show Off - Picture Post - Photo Gallery

Show Off - Picture Post - Photo Gallery Post your lawn care and landscaping pictures. Also show off your stuff: Lawn care trucks, trailers, equipment, mowers, signs, marketing material, shops, lawns, toys, projects etc....

How would you handle this?


Show Off - Picture Post - Photo Gallery

Post your lawn care and landscaping pictures. Also show off your stuff: Lawn care trucks, trailers, equipment, mowers, signs, marketing material, shops, lawns, toys, projects etc....
Reply
 
Thread Tools Search this Thread
  #1  
Old 11-01-2006, 08:02 PM
tiedeman
Guest
 
Posts: n/a
Default

I have had this one lady as a customer for the last 6 years. *She is a great customer, and is right next door to two other commercial account customers. *She has me do lawn maintenance, spring and fall clean up, and once in a while some other odd work such as fertilization.

Well, the last two years she has kind of got on my nerves. *She has been very tight with money. *It all kind of started last fall. *She wanted me to do clean ups for her as usual. *But when she received her bill, which had the first clean up on it, she complained that it was too much. *I always charge people a minimum of $72 for fall clean up, at $72 per hour. *Sometimes yes I will give someone a break if it only takes me like 15 to 20 mins. *

Well, she claimed that she had most of the leaves picked up and it shouldn't be that much. *In a nutshell I told her sorry this is going to be the price. *She wasn't happy about it, and tried to bargain with me on the price for just one final one at the end of the year, instead of two more (most customers I do between 3 to 4 clean ups during the fall months). *So we agreed at $100 for the last one, which would save her $44. *So I did it no big deal.

Ok, now fast forward to this year. *So far I have done three clean ups on her property, and she only really probably needs one more before the end of the month. *So I knew her situation from last year so I thought that I would give her a break. *The first clean up I only charged her $18, second on $36, and third one $36. *It didnt really bother me that much because I was charging her for mowing the lawn ( I charge all customers for mowing with their clean ups until the first week of November) at the same time, and I was doing the two commercial accounts next beside her that day too.

So her bill was sent out. *What happens, I get a phone call tonight complaining about the bill. *She again said that I was charging too much, and she already had most of the leaves picked up. *

So I told her, "sorry, but I am not moving on the price this year. *Normally I charge $72, and I am giving you already a 50% to 75% discount because I know last year you were not happy with the prices."

She said, "Well, I can't afford to have anymore done the rest of the year, so just cancel the rest for me."

I said, "Not a problem, have a good night."

You could hear a pin drop. *She honestly thought that I was going to drop my prices again, but this year I held my guns.

What would you guys have done in this situation?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 11-03-2006, 09:37 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,223
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
That's a very interesting situation. She seemed to get used to the price break when she complained. I would go along with what you did. How much more should you have to drop your price to please her?

The only thing I was wondering is, does she know in advance the billing policy? Does she then agree to it only to complain later?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 11-03-2006, 10:13 PM
tiedeman
Guest
 
Posts: n/a
Default

This is the situation. When they sign the contract, the only price that is stated is the lawn maintenance. It clearly states right below the lawn maintenance price in big 14pt font bold, "Prices for additional services such as clean ups, fertilization, and landscaping maintenance will be granted apon request". But flat monthly rate customers, the clean ups and any additional services that they want are already figured into the flat monthly rate.

The main reason that I do this is because the customers main concern is just the lawn maintenance price. They really don't care about the clean ups. During the fall or spring clean up time, I am lucky to have 1% of the customer base complain about the price. Most are happy with it. Heck, I have a 95% return rate of renewing customers so they must be fine with it.

Since I have been in business, I have never had my renewal rate drop below 95%.
Reply With Quote
  #4  
Old 11-06-2006, 10:37 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,223
Rep Power: 10
Steve has disabled reputation
Default

I am sorry about this situation but maybe we can file this in the 'you can't make everyone happy' file folder.

It's just not possible to make everyone happy.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 11-08-2006, 10:00 PM
tiedeman
Guest
 
Posts: n/a
Default

Of all the years in business, this year I have given the most discounts to customers, but in turn, I have been very hard cracking down on late payers as well this year.
Reply With Quote
  #6  
Old 11-09-2006, 01:19 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,223
Rep Power: 10
Steve has disabled reputation
Default

How much money do you think the average lco is owed from overdue bills at the end of the year?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 11-09-2006, 05:20 PM
tiedeman
Guest
 
Posts: n/a
Default

I know of one local lco here about 3 years ago he was due around $25,000. He grossed around $250,000 for the year.

To me, that is a big chunk of money.
Reply With Quote
  #8  
Old 11-09-2006, 05:20 PM
tiedeman
Guest
 
Posts: n/a
Default

The most that I have ever had remaining at the end of the season was $40...but I did eventually get paid in February from that
Reply With Quote
  #9  
Old 11-09-2006, 08:55 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,223
Rep Power: 10
Steve has disabled reputation
Default

I think this is one of the things that puts businesses under. When people owe you money, you become a bank lending money to your customers.

A little while back I was talking to an lco who had decided to open a retail mower shop. He was only open for a short time. The reason was that he let so many customers take their equipment back without paying on the spot. The customers would tell him, they would pay when they got paid, or whatever.

Ultimately he didn't have enough cash flow and was forced to close. It's too bad.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 11-09-2006, 10:47 PM
tiedeman
Guest
 
Posts: n/a
Default

I am usually pretty good on taking of customers that I know will pay. Just like the one lady that owes my $168, I had a bad feeling about her at the time. But I thought that she would be perfect because she was only about 1/2 mile from another one of my customers. Little did I know though
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Poll & Discussion...
CHEESE2009
09-16-2011 06:16 PM
Today 06:54 PM
by avetslawncare
24 5,419
Pictures of commercial...
avetslawncare
04-01-2015 09:47 PM
Today 06:51 PM
by avetslawncare
21 737
bidding a cemetery....
NPM_LLC
03-28-2015 10:56 AM
Today 06:29 PM
by kslawn
21 831
lawn care business...
holymoly
Today 02:56 PM
Today 02:56 PM
by holymoly
0 19
color fliers?
holymoly
Today 02:32 PM
Today 02:32 PM
by holymoly
0 16
Hustler Raptor
SGL1
04-13-2015 09:27 PM
Today 07:53 AM
by SGL1
15 336
is craiglist good to...
JBENI
04-16-2015 11:11 AM
Yesterday 10:25 PM
by Wolf4dk
11 216
Could be great news for...
SC93
04-14-2015 11:06 PM
Yesterday 08:58 PM
by SC93
10 279
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
Yesterday 08:40 PM
by ExtremeLawncareServices
53 4,938
Am I missing something...
googus
04-11-2015 06:33 PM
Yesterday 08:01 PM
by avetslawncare
10 367
weed
avetslawncare
04-16-2015 07:56 PM
Yesterday 07:59 PM
by avetslawncare
3 88
Aerating / Dethaching...
Hard-Body lawn & garden
04-12-2015 07:53 PM
Yesterday 07:27 PM
by biglee
14 384
Hello
sonny54
04-16-2015 09:49 PM
Yesterday 03:10 PM
by Steve
1 62
Unreal
Chilehead
04-09-2015 09:12 PM
Yesterday 08:27 AM
by Chilehead
11 418
starting a lawn care...
JBENI
04-14-2015 09:03 AM
Yesterday 08:03 AM
by JBENI
14 374
Finally got a warehouse
avetslawncare
03-12-2015 07:52 PM
04-16-2015 07:52 PM
by avetslawncare
23 1,198
New 14 x 7 Enclosed...
whitepropertydetail
04-15-2015 06:46 PM
04-16-2015 03:40 PM
by Steve
1 111
quick pic
joshlawncare
04-14-2015 07:49 PM
04-16-2015 03:38 PM
by Steve
3 170
older used dump trucks
SECTLANDSCAPING
09-22-2011 12:33 AM
04-16-2015 12:41 PM
by biglee
21 7,896
Tax Poll
Steve
04-15-2015 02:13 PM
04-15-2015 02:13 PM
by Steve
0 119
lawn care by Aj
aj10261984
04-14-2015 06:50 PM
04-15-2015 01:43 PM
by Steve
2 142
Contact last years...
googus
01-28-2015 08:13 AM
04-15-2015 12:54 PM
by SC93
7 1,130
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
04-15-2015 08:35 AM
by Bradcook21
7 820
trying to sign up for...
JBENI
04-14-2015 10:20 AM
04-14-2015 12:11 PM
by Steve
1 330
Charging customers for...
Hard-Body lawn & garden
04-14-2015 07:34 AM
04-14-2015 10:35 AM
by Steve
1 154
New member
Jdlandscaping,LLC
04-11-2015 03:24 PM
04-14-2015 05:45 AM
by Jdlandscaping,LLC
2 197
hello
oasis_greenscapes
04-01-2015 06:18 PM
04-13-2015 12:03 PM
by Steve
8 434
New Member
Greenturion
04-11-2015 02:00 PM
04-13-2015 11:59 AM
by Steve
1 162
Client with...
OldSalt
04-07-2015 09:47 PM
04-13-2015 11:57 AM
by Steve
8 371
Getting rid of "mulched...
Mr. Mow
04-12-2015 04:21 PM
04-13-2015 11:26 AM
by biglee
3 193
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
04-13-2015 11:11 AM
by biglee
7 300
Billing methods
jcurr33
03-26-2015 01:33 PM
04-13-2015 11:07 AM
by biglee
15 801
Landscape Fabric
CurbAppeal1
04-10-2015 03:58 PM
04-13-2015 08:02 AM
by Chilehead
4 254
I lost a long term...
Sprinkler Buddy
09-04-2011 02:24 PM
04-12-2015 04:27 PM
by Mr. Mow
17 3,869
I'm Back With The Best...
aduttonater
02-21-2015 12:41 AM
04-10-2015 12:05 PM
by Just for Cuts
45 2,088
Snow removal contracts
CDLAWNCARE
03-31-2015 02:57 PM
04-10-2015 11:37 AM
by kslawn
6 451
Do you have medical...
Steve
09-10-2011 11:46 AM
04-10-2015 11:28 AM
by Steve
17 5,167
Shopping Centers
avetslawncare
04-07-2015 07:16 PM
04-10-2015 11:27 AM
by Steve
7 357
Leaf Vac's?
ABurlison
11-07-2007 10:18 PM
04-10-2015 06:12 AM
by RSE
14 5,662
Grass and Leaf vacuum
captain200
04-07-2015 07:05 PM
04-10-2015 06:02 AM
by RSE
4 319
Covering a landscape...
Dan Tanner
03-29-2015 09:01 AM
04-10-2015 06:00 AM
by Dan Tanner
19 914
I have a great idea!
biglee
04-05-2015 06:20 PM
04-09-2015 12:54 PM
by Steve
4 365
lawn care school
kevinburch48
04-09-2015 09:13 AM
04-09-2015 11:27 AM
by Steve
1 220
What do you suggest?
Growing Green
09-20-2011 09:56 AM
04-08-2015 03:09 PM
by Steve
8 3,092
Survey
Ducke
09-20-2011 07:27 PM
04-07-2015 11:33 PM
by SGL1
12 3,417
DOT Number
acrajchel
03-20-2015 05:56 PM
04-07-2015 10:55 PM
by SGL1
14 1,226
Avoiding Clients
CHEESE2009
09-08-2011 10:58 PM
04-07-2015 06:05 PM
by GLAN
24 6,376
Mass/New Hampshire...
jcurr33
04-06-2015 09:48 PM
04-07-2015 04:19 PM
by jcurr33
2 265
Ferris FW35 questions
Chilehead
03-10-2015 08:31 PM
04-07-2015 05:19 AM
by Chilehead
9 788
Dethatching attachments
jcurr33
03-29-2015 08:56 PM
04-06-2015 09:21 PM
by ExtremeLawncareServices
6 506
» Popular Tags
aerocore apartment complex auger bark billy goat brushcutter blades bush collections deliquentaccounts design edging employee problems equipment rental ferris flyers foreman free advertising grass growing a lawn care business hills hiring husqvarna john deere quik trac landscape landscape services landscaping training lawn lawn care lawn care business seo lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lawn mowing marketing marketing secrets more customers business mr dave mulch new business past due per hour charge per hour service pricing profit on employee pto push versus ride running a business scripts secrets to landscaping sell the vision seo shell small engine repair square foot steep lawns sulky theft toro grand stand trailer tree trimmer rack truck new used landscape up sell employee web design website website design winterization won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 07:41 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 07:41 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy