Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Show Off - Picture Post - Photo Gallery

Show Off - Picture Post - Photo Gallery Post your lawn care and landscaping pictures. Also show off your stuff: Lawn care trucks, trailers, equipment, mowers, signs, marketing material, shops, lawns, toys, projects etc....

How would you handle this?


Show Off - Picture Post - Photo Gallery

Post your lawn care and landscaping pictures. Also show off your stuff: Lawn care trucks, trailers, equipment, mowers, signs, marketing material, shops, lawns, toys, projects etc....
Reply
 
Thread Tools Search this Thread
  #1  
Old 11-01-2006, 08:02 PM
tiedeman
Guest
 
Posts: n/a
Default

I have had this one lady as a customer for the last 6 years. *She is a great customer, and is right next door to two other commercial account customers. *She has me do lawn maintenance, spring and fall clean up, and once in a while some other odd work such as fertilization.

Well, the last two years she has kind of got on my nerves. *She has been very tight with money. *It all kind of started last fall. *She wanted me to do clean ups for her as usual. *But when she received her bill, which had the first clean up on it, she complained that it was too much. *I always charge people a minimum of $72 for fall clean up, at $72 per hour. *Sometimes yes I will give someone a break if it only takes me like 15 to 20 mins. *

Well, she claimed that she had most of the leaves picked up and it shouldn't be that much. *In a nutshell I told her sorry this is going to be the price. *She wasn't happy about it, and tried to bargain with me on the price for just one final one at the end of the year, instead of two more (most customers I do between 3 to 4 clean ups during the fall months). *So we agreed at $100 for the last one, which would save her $44. *So I did it no big deal.

Ok, now fast forward to this year. *So far I have done three clean ups on her property, and she only really probably needs one more before the end of the month. *So I knew her situation from last year so I thought that I would give her a break. *The first clean up I only charged her $18, second on $36, and third one $36. *It didnt really bother me that much because I was charging her for mowing the lawn ( I charge all customers for mowing with their clean ups until the first week of November) at the same time, and I was doing the two commercial accounts next beside her that day too.

So her bill was sent out. *What happens, I get a phone call tonight complaining about the bill. *She again said that I was charging too much, and she already had most of the leaves picked up. *

So I told her, "sorry, but I am not moving on the price this year. *Normally I charge $72, and I am giving you already a 50% to 75% discount because I know last year you were not happy with the prices."

She said, "Well, I can't afford to have anymore done the rest of the year, so just cancel the rest for me."

I said, "Not a problem, have a good night."

You could hear a pin drop. *She honestly thought that I was going to drop my prices again, but this year I held my guns.

What would you guys have done in this situation?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 11-03-2006, 09:37 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 38,003
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
That's a very interesting situation. She seemed to get used to the price break when she complained. I would go along with what you did. How much more should you have to drop your price to please her?

The only thing I was wondering is, does she know in advance the billing policy? Does she then agree to it only to complain later?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 11-03-2006, 10:13 PM
tiedeman
Guest
 
Posts: n/a
Default

This is the situation. When they sign the contract, the only price that is stated is the lawn maintenance. It clearly states right below the lawn maintenance price in big 14pt font bold, "Prices for additional services such as clean ups, fertilization, and landscaping maintenance will be granted apon request". But flat monthly rate customers, the clean ups and any additional services that they want are already figured into the flat monthly rate.

The main reason that I do this is because the customers main concern is just the lawn maintenance price. They really don't care about the clean ups. During the fall or spring clean up time, I am lucky to have 1% of the customer base complain about the price. Most are happy with it. Heck, I have a 95% return rate of renewing customers so they must be fine with it.

Since I have been in business, I have never had my renewal rate drop below 95%.
Reply With Quote
  #4  
Old 11-06-2006, 10:37 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 38,003
Rep Power: 10
Steve has disabled reputation
Default

I am sorry about this situation but maybe we can file this in the 'you can't make everyone happy' file folder.

It's just not possible to make everyone happy.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 11-08-2006, 10:00 PM
tiedeman
Guest
 
Posts: n/a
Default

Of all the years in business, this year I have given the most discounts to customers, but in turn, I have been very hard cracking down on late payers as well this year.
Reply With Quote
  #6  
Old 11-09-2006, 01:19 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 38,003
Rep Power: 10
Steve has disabled reputation
Default

How much money do you think the average lco is owed from overdue bills at the end of the year?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 11-09-2006, 05:20 PM
tiedeman
Guest
 
Posts: n/a
Default

I know of one local lco here about 3 years ago he was due around $25,000. He grossed around $250,000 for the year.

To me, that is a big chunk of money.
Reply With Quote
  #8  
Old 11-09-2006, 05:20 PM
tiedeman
Guest
 
Posts: n/a
Default

The most that I have ever had remaining at the end of the season was $40...but I did eventually get paid in February from that
Reply With Quote
  #9  
Old 11-09-2006, 08:55 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 38,003
Rep Power: 10
Steve has disabled reputation
Default

I think this is one of the things that puts businesses under. When people owe you money, you become a bank lending money to your customers.

A little while back I was talking to an lco who had decided to open a retail mower shop. He was only open for a short time. The reason was that he let so many customers take their equipment back without paying on the spot. The customers would tell him, they would pay when they got paid, or whatever.

Ultimately he didn't have enough cash flow and was forced to close. It's too bad.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 11-09-2006, 10:47 PM
tiedeman
Guest
 
Posts: n/a
Default

I am usually pretty good on taking of customers that I know will pay. Just like the one lady that owes my $168, I had a bad feeling about her at the time. But I thought that she would be perfect because she was only about 1/2 mile from another one of my customers. Little did I know though
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
New Business Owner
danesdanglas87
07-20-2016 12:31 PM
07-21-2016 05:04 PM
by Steve
2 74
How much to charge for...
jymie
03-31-2013 05:59 PM
07-21-2016 04:55 PM
by Steve
21 5,867
Hi from Long Island NY
Lori22
07-18-2016 02:01 PM
07-20-2016 09:09 PM
by Chilehead
8 139
Hi! I'm Tony from Tampa
Lawnline
07-12-2016 06:47 PM
07-19-2016 04:45 PM
by Steve
5 602
Question about...
Bradcook21
07-18-2016 05:22 PM
07-19-2016 04:38 PM
by Steve
2 89
Hello from Watertown New...
lawnmanrick81
07-19-2016 03:57 PM
07-19-2016 04:11 PM
by Steve
1 42
Gutter Cleaning Tool
DanielThomas
07-18-2016 08:23 AM
07-18-2016 04:36 PM
by Steve
1 73
Starting on a lawn care...
Coco3465
07-16-2016 11:26 AM
07-17-2016 09:20 AM
by Steve
1 104
Aspiring Company Owner
TJ136
07-12-2016 05:12 AM
07-15-2016 02:52 PM
by SC93
6 202
Hi Everyone
JavelinaLawn
07-10-2016 07:29 PM
07-13-2016 02:01 PM
by Chilehead
5 734
Review of our lawn care...
Lawnline
07-12-2016 06:40 PM
07-12-2016 06:40 PM
by Lawnline
0 373
Custom Canopies
JohnsLawnCare
07-12-2016 08:38 AM
07-12-2016 04:14 PM
by Steve
1 247
Spot checked by...
Just for Cuts
06-28-2016 02:34 PM
07-11-2016 03:53 PM
by Steve
4 265
John Deere JS40 issues
Mr. Mow
07-06-2016 01:28 PM
07-11-2016 03:52 PM
by Steve
3 194
Start My Own Business?
mowandblow1980
01-12-2016 07:43 PM
07-11-2016 11:18 AM
by DanielThomas
15 1,723
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
07-11-2016 09:11 AM
by Chilehead
9 3,273
Firefighter gone Lawn...
Firehouselawn@hotmail.com
03-10-2016 04:50 PM
07-07-2016 05:07 PM
by Steve
11 10,502
I need some business...
Firehouselawn@hotmail.com
07-06-2016 05:42 AM
07-07-2016 05:00 PM
by Steve
4 235
Business Overload
Chilehead
05-06-2016 09:27 PM
07-07-2016 04:53 PM
by Steve
24 1,226
Chemical Applications
acrajchel
06-24-2016 06:44 PM
07-05-2016 12:38 PM
by Chilehead
6 349
Is it too late?
Cpadgett
05-28-2016 09:10 AM
07-05-2016 11:54 AM
by Steve
14 839
3 Applications or 5...
stansg1fresh
02-18-2013 12:02 PM
07-04-2016 09:19 AM
by LawnPerfection
9 1,681
Best Push Mower You Have...
markty
05-14-2016 03:46 PM
07-02-2016 03:41 AM
by markty
27 1,886
Great Arborist Ladder
SGL1
06-04-2016 09:56 AM
06-28-2016 08:04 PM
by mowandblow1980
11 664
Newbie
Jhoell
06-25-2016 03:28 AM
06-28-2016 02:11 PM
by Chilehead
2 248
Say Hello !!!
Steve
03-19-2007 11:18 AM
06-28-2016 11:02 AM
by Brownieboy
1,253 440,104
Hello Everyone
JohnsLawnCare
06-22-2016 11:14 AM
06-28-2016 08:36 AM
by Steve
13 486
Exmark Turf Tracer
acrajchel
02-01-2014 11:34 AM
06-24-2016 07:23 PM
by acrajchel
5 2,319
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 09:12 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 09:12 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy