Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Show Off - Picture Post - Photo Gallery

Show Off - Picture Post - Photo Gallery Post your lawn care and landscaping pictures. Also show off your stuff: Lawn care trucks, trailers, equipment, mowers, signs, marketing material, shops, lawns, toys, projects etc....

What to do.....


Show Off - Picture Post - Photo Gallery

Post your lawn care and landscaping pictures. Also show off your stuff: Lawn care trucks, trailers, equipment, mowers, signs, marketing material, shops, lawns, toys, projects etc....
Reply
 
Thread Tools Search this Thread
  #1  
Old 09-10-2006, 01:47 AM
tiedeman
Guest
 
Posts: n/a
Default

I am wondering what your opinions would be. I am stuck between two things of how to deal with a particular situation; the nice way, and the right way.

Here is the situation:
A customer of long ago contacted me for weed control of his lawn back on the 31st of August. I have done work for him before, and he can be a difficult customer, but not a horrible customer. I haven't done work for him in about 2 years. He is a very hard to please customer. He wanted to not only control the broadleafs, but the crabgrass as well in his lawn. I said no problem, I suggested a double application, approx 2 weeks apart from each other, and he was fine with it. Because of the tight schedule, Labor Day horrible weekend, and getting the product, I told him I would do it on the 5th or 6th of this past week. No problem.

So I try to find some Trimec Plus for weed control for his lawn. I go with my local supplier, but he does not have any in stock, he has to order it and it won't be in until Tuesday or Wednesday and they will call me when it comes in. Fine no problem, I place the order.

Well, I call on Tuesday to see whether it has arrived. No it hasn't. And the one sales guy says kind of rude like, "I told you that I would call you when it comes in." So I figured fine, I will wait for their phone call.

So Wednesday comes, nobody calls, and I am mad because I have to tell this customer that the product hasn't come in yet. So I call up the customer, tell him about the situation and he is fine with it.

Well, Thursday goes by no phone call, and Friday comes no phone call. Finally around 4pm on Friday I call up the place and ask whether it has come in yet. "Ya, it came in on Wednesday," a sales person said. So I am mad as heck, but I figured no problem, I can still do the work for the guy. At least that is what I thought. The customer then calls me on Friday and says, "Don't worry about it, I found someone else."

I am steamed!!! Not only at the customer, but at the supplier. So I am thinking two things that I should do; 1)Pick up and pay for the product even though I have no use for it right now, but maybe I can use it later but cause a big stink about how I lost the customer because someone didn't call me, or 2)Go into the supplier and tell him sorry no need for it, I am not paying for it because nobody called me about so you are stuck with the cost now because I lost a customer.

Now I am looking at this a couple different ways. The supplier has been good to me in the past, very good. So I should just get the product anyways and not burn any bridges but I am stuck with a $70 cost. But if I don't pay for the product the supplier may get mad at me, and not help me out in the future.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 09-11-2006, 12:02 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,623
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by [b
Quote[/b] ]I am steamed!!! Not only at the customer, but at the supplier. So I am thinking two things that I should do; 1)Pick up and pay for the product even though I have no use for it right now, but maybe I can use it later but cause a big stink about how I lost the customer because someone didn't call me, or 2)Go into the supplier and tell him sorry no need for it, I am not paying for it because nobody called me about so you are stuck with the cost now because I lost a customer.

Now I am looking at this a couple different ways. The supplier has been good to me in the past, very good. So I should just get the product anyways and not burn any bridges but I am stuck with a $70 cost. But if I don't pay for the product the supplier may get mad at me, and not help me out in the future.
I can totally sympathize with you in this situation and am sorry about it.

It's too bad this happened. I don't think anything would really resolve this situation, expect the salesman coming to you and saying he was sorry, but what is the chances of that happening? How much do any of these sales people really care about what is going on?

Ultimately I would just buy the product so I had it in the future and tell myself to never rely on them again like this cause they will drop the ball.

What's your view?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 09-11-2006, 02:12 PM
tiedeman
Guest
 
Posts: n/a
Default

Well, I went in there today and just paid for the product and didn't say anything. I figured that I would give them another chance. I am still kind of mad about it. This is a reason that I am thinkig about starting to order directly from the company of the product.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Lawn care truck
Steve
10-10-2009 03:40 AM
Yesterday 09:25 PM
by Essex Groundskeeping
31 14,210
new to me box truck
jrayb39667
03-06-2014 11:20 PM
Yesterday 09:09 PM
by Essex Groundskeeping
16 2,443
leaf removal
Double J LLC
10-03-2014 05:24 PM
Yesterday 08:08 PM
by mattthelawnguy
29 2,744
Thanksgiving cards
Steve
11-10-2008 11:57 AM
Yesterday 03:25 PM
by stevef1201
4 8,665
Good help is hard to find
Hanks Lawn Care Services
11-19-2014 03:27 PM
Yesterday 03:19 PM
by stevef1201
11 428
Say Hello !!!
Steve
03-19-2007 12:18 PM
Yesterday 01:36 PM
by Just Cuts
1,196 349,633
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
Yesterday 12:31 PM
by jrs.landscaping
6 516
Hello from Kentucky
TRV
09-30-2014 06:42 PM
Yesterday 10:49 AM
by Steve
13 1,489
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
Yesterday 10:45 AM
by Steve
7 479
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
Yesterday 10:23 AM
by Steve
179 14,435
Happy Thanksgiving!
Steve
11-27-2014 09:48 AM
11-27-2014 09:48 AM
by Steve
0 48
Contract or no contract?
TRV
11-20-2014 09:18 PM
11-26-2014 09:23 PM
by stevef1201
5 335
Pics for website
tbtigers03
11-21-2014 05:40 PM
11-26-2014 12:12 PM
by Just for Cuts
5 281
Hi from IL
steveinil
11-25-2014 02:07 PM
11-26-2014 11:21 AM
by Steve
1 108
WNY saying Hi.
Sargewesser
11-25-2014 07:27 AM
11-26-2014 11:20 AM
by Steve
1 115
How to: Use Thumbtack...
acrajchel
11-17-2014 06:39 PM
11-26-2014 11:19 AM
by Steve
18 713
Peco Bagger
AGPS
11-18-2014 02:20 PM
11-26-2014 10:58 AM
by Steve
10 449
Beginner Mistakes:...
Steve
01-31-2007 12:45 PM
11-26-2014 10:57 AM
by Steve
22 6,351
Billboards for marketing
ExtremeLawncareServices
11-16-2014 08:39 PM
11-26-2014 10:40 AM
by Steve
14 505
How much do you up sell...
Essex Groundskeeping
11-23-2014 07:13 PM
11-24-2014 06:29 PM
by stevef1201
8 278
This sucks...
Matther777
09-18-2014 05:56 PM
11-24-2014 05:49 PM
by biglee
16 3,318
Pressure Washing...
WesleySnips
07-31-2014 07:13 PM
11-24-2014 04:32 PM
by acrajchel
4 738
New website
Chilehead
11-20-2014 04:39 PM
11-23-2014 07:40 PM
by Just for Cuts
12 402
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
11-22-2014 10:49 PM
by Just for Cuts
16 633
Belt dealer problem
googus
11-21-2014 08:45 AM
11-21-2014 06:36 PM
by Steve
2 229
What is going on with...
biglee
11-14-2014 03:04 PM
11-20-2014 02:50 PM
by biglee
40 1,086
My advice for new guys
avetslawncare
11-15-2014 09:32 AM
11-19-2014 01:47 PM
by biglee
10 650
Lawn Care business...
crieg122
10-23-2014 02:23 PM
11-19-2014 12:39 PM
by acrajchel
28 2,015
raking leaves ?
robert8509
10-22-2014 10:19 PM
11-18-2014 04:24 PM
by acrajchel
14 1,578
Leaf removal
madmedic8575
10-24-2014 05:14 PM
11-17-2014 07:34 PM
by acrajchel
6 1,304
sod job
SGlawncare
10-30-2014 09:21 PM
11-17-2014 07:10 PM
by acrajchel
7 889
Customer wants me to...
Mr. Mow
11-09-2014 07:13 AM
11-17-2014 06:48 PM
by acrajchel
10 666
Hello!
Brian3137
11-11-2014 07:15 PM
11-17-2014 06:46 PM
by acrajchel
14 597
small biz in Phoenix,AZ
anthonyramos1
11-08-2014 09:35 PM
11-17-2014 05:59 PM
by acrajchel
2 415
Client won't pay...
WesleySnips
10-30-2014 03:53 PM
11-17-2014 05:37 PM
by acrajchel
22 1,518
Government contracts
avetslawncare
11-15-2014 08:50 AM
11-17-2014 12:59 PM
by Steve
2 378
Need help on deciding a...
Brian3137
11-10-2014 06:32 PM
11-17-2014 12:44 PM
by Steve
12 641
West cost lawn prices
SGlawncare
10-09-2014 10:51 PM
11-16-2014 07:54 AM
by stevef1201
8 1,721
So how do you guys...
Mr. Mow
10-26-2014 08:55 AM
11-15-2014 08:44 AM
by avetslawncare
14 1,850
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
11-13-2014 08:35 AM
by jrs.landscaping
81 32,083
The most dangerous part...
Steve
10-06-2014 03:45 PM
11-12-2014 05:05 PM
by stevef1201
14 1,812
A little hang up in snow...
stevef1201
11-08-2014 07:05 AM
11-12-2014 12:51 PM
by Steve
4 556
Bi-weekly winter...
lxarth
11-04-2014 08:37 PM
11-12-2014 10:06 AM
by WesleySnips
9 762
taking first steps...
sizemorelawncare
11-10-2014 08:24 PM
11-11-2014 01:21 PM
by Steve
1 439
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
11-11-2014 08:12 AM
by Just for Cuts
4 506
Business Cards
crieg122
10-25-2014 01:03 PM
11-11-2014 07:56 AM
by Just for Cuts
12 1,477
How the unregister?
alive101
11-04-2014 07:39 AM
11-10-2014 01:48 PM
by Steve
4 714
Belt adjustment question
googus
11-05-2014 06:43 AM
11-10-2014 01:38 PM
by Steve
5 621
Podcast
Shark1611
11-07-2014 05:42 PM
11-10-2014 11:41 AM
by Steve
1 416
hi, from Minnesota
rjklohn
11-07-2014 02:21 AM
11-07-2014 01:44 PM
by Steve
1 432
» Popular Tags
2wd 4x4 apartment complex bark bob villa care charge christmas collections edging employee problems equipment rental exmark ferris four wheel drive gopherhaul grass gravely hardscapes hills holiday how much to charge how to bid husqvarna hydraulic jobs kawasaki labor cost landscape services lawn lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lighting lighting brass outdoor lights managing a lawn care business mowing mr dave mulch mulch estimate new buisness past due per hour service podcast push versus ride redmax savannah scag v-ride scripts search engine optimization seo shell small engine repair sprayer starting a business starting a lawn care business sulky theft toro tractor auger trailer trimmer rack up sell employee walker wood wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 01:02 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 01:02 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy