Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Show Off - Picture Post - Photo Gallery

Show Off - Picture Post - Photo Gallery Post your lawn care and landscaping pictures. Also show off your stuff: Lawn care trucks, trailers, equipment, mowers, signs, marketing material, shops, lawns, toys, projects etc....

What to do.....


Show Off - Picture Post - Photo Gallery

Post your lawn care and landscaping pictures. Also show off your stuff: Lawn care trucks, trailers, equipment, mowers, signs, marketing material, shops, lawns, toys, projects etc....
Reply
 
Thread Tools Search this Thread
  #1  
Old 09-10-2006, 12:47 AM
tiedeman
Guest
 
Posts: n/a
Default

I am wondering what your opinions would be. I am stuck between two things of how to deal with a particular situation; the nice way, and the right way.

Here is the situation:
A customer of long ago contacted me for weed control of his lawn back on the 31st of August. I have done work for him before, and he can be a difficult customer, but not a horrible customer. I haven't done work for him in about 2 years. He is a very hard to please customer. He wanted to not only control the broadleafs, but the crabgrass as well in his lawn. I said no problem, I suggested a double application, approx 2 weeks apart from each other, and he was fine with it. Because of the tight schedule, Labor Day horrible weekend, and getting the product, I told him I would do it on the 5th or 6th of this past week. No problem.

So I try to find some Trimec Plus for weed control for his lawn. I go with my local supplier, but he does not have any in stock, he has to order it and it won't be in until Tuesday or Wednesday and they will call me when it comes in. Fine no problem, I place the order.

Well, I call on Tuesday to see whether it has arrived. No it hasn't. And the one sales guy says kind of rude like, "I told you that I would call you when it comes in." So I figured fine, I will wait for their phone call.

So Wednesday comes, nobody calls, and I am mad because I have to tell this customer that the product hasn't come in yet. So I call up the customer, tell him about the situation and he is fine with it.

Well, Thursday goes by no phone call, and Friday comes no phone call. Finally around 4pm on Friday I call up the place and ask whether it has come in yet. "Ya, it came in on Wednesday," a sales person said. So I am mad as heck, but I figured no problem, I can still do the work for the guy. At least that is what I thought. The customer then calls me on Friday and says, "Don't worry about it, I found someone else."

I am steamed!!! Not only at the customer, but at the supplier. So I am thinking two things that I should do; 1)Pick up and pay for the product even though I have no use for it right now, but maybe I can use it later but cause a big stink about how I lost the customer because someone didn't call me, or 2)Go into the supplier and tell him sorry no need for it, I am not paying for it because nobody called me about so you are stuck with the cost now because I lost a customer.

Now I am looking at this a couple different ways. The supplier has been good to me in the past, very good. So I should just get the product anyways and not burn any bridges but I am stuck with a $70 cost. But if I don't pay for the product the supplier may get mad at me, and not help me out in the future.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 09-11-2006, 11:02 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 35,752
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by [b
Quote[/b] ]I am steamed!!! Not only at the customer, but at the supplier. So I am thinking two things that I should do; 1)Pick up and pay for the product even though I have no use for it right now, but maybe I can use it later but cause a big stink about how I lost the customer because someone didn't call me, or 2)Go into the supplier and tell him sorry no need for it, I am not paying for it because nobody called me about so you are stuck with the cost now because I lost a customer.

Now I am looking at this a couple different ways. The supplier has been good to me in the past, very good. So I should just get the product anyways and not burn any bridges but I am stuck with a $70 cost. But if I don't pay for the product the supplier may get mad at me, and not help me out in the future.
I can totally sympathize with you in this situation and am sorry about it.

It's too bad this happened. I don't think anything would really resolve this situation, expect the salesman coming to you and saying he was sorry, but what is the chances of that happening? How much do any of these sales people really care about what is going on?

Ultimately I would just buy the product so I had it in the future and tell myself to never rely on them again like this cause they will drop the ball.

What's your view?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 09-11-2006, 01:12 PM
tiedeman
Guest
 
Posts: n/a
Default

Well, I went in there today and just paid for the product and didn't say anything. I figured that I would give them another chance. I am still kind of mad about it. This is a reason that I am thinkig about starting to order directly from the company of the product.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
I Got Taken...,
Dan Tanner
Today 06:26 AM
Today 05:06 PM
by BelleCityLawn1
2 53
Lawn Renovation
stevef1201
04-11-2014 12:00 PM
Today 03:15 PM
by stevef1201
9 236
new to this forum!
mower13126
Yesterday 07:37 PM
Today 02:27 PM
by phlawncare
2 66
employee pay
4 seasons maintenance
04-10-2011 09:34 PM
Today 12:19 PM
by kslawn
19 6,748
REO calling
Dan Tanner
04-16-2014 05:03 PM
Today 11:17 AM
by kslawn
11 244
this mower is driving me...
boog
04-17-2014 12:07 PM
Today 10:59 AM
by kslawn
4 127
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
Today 10:25 AM
by grassdoctore
12 356
Customers droping like...
goodtimez
Yesterday 09:53 AM
Today 08:09 AM
by CDLAWNCARE
7 142
Back for this year
xandrew245x
02-21-2014 04:30 PM
Today 07:59 AM
by xandrew245x
14 855
Any greenhouse operators...
GoGreenerKS
04-15-2014 11:21 AM
Today 07:49 AM
by CDLAWNCARE
4 130
Looking for advice on a...
Tekeda1
04-13-2014 09:53 AM
Today 04:22 AM
by Tekeda1
17 367
2.5 acre mowing
xandrew245x
Yesterday 06:55 AM
Yesterday 08:57 PM
by xandrew245x
6 114
Best Bulk Mulch delivery...
Steven Virgadamo
Yesterday 09:52 AM
Yesterday 05:34 PM
by Steve
2 60
Steve Virgadamo,...
Steven Virgadamo
Yesterday 09:49 AM
Yesterday 05:08 PM
by Steve
2 55
Instagram
Gerardo_Landscape
04-16-2014 11:28 AM
Yesterday 04:51 PM
by Steve
3 94
Help with weed liability!
Prolawnofchatt
04-15-2014 09:10 AM
Yesterday 04:47 PM
by Steve
5 184
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Yesterday 04:41 PM
by Steve
31 1,057
Nationwide lawn care...
Billy Goat
04-15-2014 05:21 PM
Yesterday 04:39 PM
by Steve
9 203
Truck Signage
Dan Tanner
04-16-2014 11:00 PM
Yesterday 04:04 PM
by stevef1201
10 198
leaf removal
tlf59263
04-15-2014 10:00 PM
Yesterday 03:59 PM
by stevef1201
6 174
Pay per click advertising
roostertail
02-12-2014 07:26 PM
04-17-2014 07:11 PM
by yardrate
10 604
Accepting credit cards,...
Darksteel
03-17-2014 08:01 PM
04-16-2014 01:02 PM
by jymie
15 720
Trimec
acrajchel
04-15-2014 08:24 PM
04-16-2014 11:10 AM
by Steve
3 102
Gopher Forum Discount!
BlackRain75
04-12-2014 10:44 PM
04-16-2014 10:50 AM
by Steve
9 271
hello
NFrailey
04-15-2014 01:39 PM
04-16-2014 10:48 AM
by Steve
1 90
Pricing a Mulch Job
dmcalpi
04-07-2014 02:16 PM
04-16-2014 09:40 AM
by jymie
21 610
google earth
CDLAWNCARE
04-12-2014 03:24 PM
04-16-2014 09:36 AM
by jymie
8 228
There has to be an...
CDLAWNCARE
04-14-2014 12:59 PM
04-15-2014 04:06 PM
by Dan Tanner
6 169
First Day Back!
BelleCityLawn1
04-09-2014 09:13 PM
04-15-2014 11:16 AM
by Steve
11 304
Mow America
stevegredler
04-13-2014 01:02 PM
04-14-2014 09:53 PM
by kslawn
5 204
Power Broom
acrajchel
04-14-2014 07:46 AM
04-14-2014 12:47 PM
by CDLAWNCARE
2 103
Say Hello !!!
Steve
03-19-2007 11:18 AM
04-14-2014 11:34 AM
by Steve
1,176 285,545
Equipment reviews
Greg'slawnandlandscape
04-09-2014 07:17 AM
04-14-2014 11:27 AM
by Greg'slawnandlandscape
13 429
Sulky and Turf Tracer
acrajchel
04-07-2014 01:44 PM
04-14-2014 10:51 AM
by Steve
8 335
Aerating Prices?
Dan Tanner
04-08-2014 03:16 PM
04-14-2014 10:31 AM
by Steve
13 433
Estimating help
acrajchel
04-11-2014 06:06 PM
04-14-2014 10:20 AM
by Steve
3 171
Need help bidding church...
GreenRidge Lawn&Landscape
04-07-2014 08:01 PM
04-14-2014 09:49 AM
by Steve
12 416
Hello all
Griff20114
04-12-2014 05:08 PM
04-14-2014 09:46 AM
by Steve
1 114
Step by Step Spring Lawn...
WarriorLawnscaping
04-10-2014 07:01 AM
04-14-2014 09:43 AM
by Steve
5 242
Jeff Cowden
jcowden
04-11-2014 07:27 PM
04-14-2014 09:39 AM
by Steve
1 107
Exmark Commercial 30...
Dan Tanner
04-11-2014 05:35 AM
04-14-2014 09:37 AM
by Steve
4 197
What Was Your Setup When...
superrman77
02-11-2014 10:53 AM
04-14-2014 08:04 AM
by acrajchel
21 1,596
Small guy time to get a...
googus
04-08-2014 08:16 AM
04-13-2014 07:18 PM
by A. Kulak Landscaping
9 326
Weekly vs. Bi-weekly
CDLAWNCARE
04-12-2014 01:48 PM
04-13-2014 06:03 PM
by kslawn
9 334
Weed ID help
TwinBrosLC
04-12-2014 10:39 AM
04-13-2014 07:40 AM
by stevef1201
4 168
Lexington, KY
acrajchel
04-07-2014 01:06 PM
04-11-2014 09:49 PM
by acrajchel
1 137
Food Plot Management
BlackRain75
04-11-2014 10:20 AM
04-11-2014 03:51 PM
by Steve
4 136
Estimating a job
acrajchel
04-08-2014 11:07 AM
04-11-2014 03:32 PM
by Steve
6 306
New Boomless Sprayer!
BlackRain75
01-03-2014 01:01 PM
04-11-2014 03:25 PM
by Steve
11 1,016
Hello....
SWFloridaLawns
04-10-2014 06:15 PM
04-11-2014 02:28 PM
by Steve
2 131
» Popular Tags
2wd 4x4 advertisement article marketing birdscaping blower care charge christmas light service credit card customers echo exmark fall ferris financing flower bed for sale four wheel drive franchise gopherhaul gravely gravely 34" zero turn health holiday holiday decorating how much to charge installation invoice kansas city labor cost late lawn lawn care lawn care business lawn care business show lawn clarksville lawn service clarksville tn leaf cleanup lesco lighting brass outdoor lights llc llp marketing mowing mulch mulch price new and restored landscapes new buisness new business office management oil podcast promotion redmax scag seo snow sole proprietorship starting a business stihl subcontractor theft of services tips tree care unreasonable walk behind walker yard clarksville zero turn
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 05:16 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 05:16 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy