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Gopher Software Support Archived Question & Answers - Read Only The support posts are read-only. To ask your Gopher tech support question please email us at support@gophersoftware.com

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Gopher Software Support Archived Question & Answers - Read Only

The support posts are read-only. To ask your Gopher tech support question please email us at support@gophersoftware.com
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  #1  
Old 03-04-2007, 01:54 PM
VogelLawnService VogelLawnService is offline
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ok this is the problem. when i try to run gopher it says "gopher was unable to initialize the database. please try restarting your system." so i click ok. it then says "unavailible database" 3 times. then the program completely closes. i cant get into the program. so i tryed to restart my system. still the same problem. then i went to my processes and ibguard.exe and ibserver.exe are running. so then i went to the ibserver manager. it says ibserver is running. so i click stop then start. it says its running again. still the program wont load. i entered over 150 customers into the program already and i have jobs that need to be schedualed for tommorrow! please help asap
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  #2  
Old 03-05-2007, 02:19 AM
Gopher Support
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Did you recently make any changes to your computer?
When was the last time Gopher worked?

Do you have multiple Windows user accounts?
If so, try logging in to Windows with only one user account (make sure you don't switch users) and make sure it's the same user that was logged in when you installed Gopher (it should be an admin user)

If none of these things work, then hit CTRL-ALT-DEL, go to Processes tab and end ibguard.exe, then ibserver.exe (in that order). Download and reinstall Gopher (get setup_gopher2006.exe from the download page). Then restart your computer. This won't affect your existing database.
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  #3  
Old 03-05-2007, 02:39 PM
VogelLawnService VogelLawnService is offline
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ok thank you i was logging onto another user. then switching to my business user.. and gopher couldnt find my database. i just had to log onto my business user first! thanks for quick response!
__________________
- Dave Vogel
- Vogel Lawn Service
- f150 ex. cab with triton v8
- 6x20 double axle trailer with duel gates
- 60' exmark lazerZ XS
- 2 - 52' wright sentar sports
- 36' and 48' lesco walk behinds
- 3 redmax EBZ7001 backpack blowers
- 1 redmax and 3 echo weedwackers
- stihl stick edger
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