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Gopher Software Support Archived Question & Answers - Read Only The support posts are read-only. To ask your Gopher tech support question please email us at support@gophersoftware.com

Palm Setup


Gopher Software Support Archived Question & Answers - Read Only

The support posts are read-only. To ask your Gopher tech support question please email us at support@gophersoftware.com
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  #1  
Old 12-16-2006, 06:37 PM
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I tried a couple of times to install the palm trial software. It does download to my desktop but when I try to run the wizard to install I keep getting an error message, (Error 1323 the path Con contains words that are not valid in folders) I would really like to be able to use this feature and would like to try it first. Thanks in advance for any help.
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  #2  
Old 12-16-2006, 09:09 PM
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Please try doing a manual install of the Palm:

Visit http://www.getgopher.com/palmbeta/ and do the following:
1) Download and run the PalmCOMInstaller.exe file
2) Right-click on gopher.prc and save it to your desktop.
3) Double-click on the gopher.prc file on your desktop. This will allow you to install it onto your handheld.
4) Press the hotsync button on your cradle to transfer the gopher.prc onto the handheld
5) Right-click on GopherPalmConduit.dll and save it to your Gopher folder (C:\Program Files\Ditech\Gopher 2006\)
6) Click on Start | Run and then type
REGSVR32 "C:\Program Files\Ditech\Gopher 2006\GopherPalmConduit.dll"
and click OK.
(if you saved the file to a different location then use that location instead)
7) Try to hotsync again. You should now see the Gopher conduit screen with options for transferring data to and from the handheld.

Troubleshooting
If the conduit file has already been registered you will get an error msg. You can unregister the file by going to Start | Run and typing:
REGSVR32 /u "C:\Program Files\Ditech\Gopher 2006\GopherPalmConduit.dll"
(assuming that's the location of the conduit that was originally registered)
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  #3  
Old 12-16-2006, 11:22 PM
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Ok, I followed those instructions and now have a Gopher icon on my palm but when I open it, it is just blank. No info. At least I was able to load it but now what??? Thanks again.
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  #4  
Old 12-17-2006, 04:28 PM
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It will be blank until the next time you hotsync. When you hotsync does the Gopher hotsync screen appear? You should be able to select the date range that you want to transfer.
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  #5  
Old 12-17-2006, 07:21 PM
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When I hotsync it just swaps info as always. The Gopher hotsync screen does not appear. All I have is the icon on my palm. Im wondering if Ive installed all the software correctly.
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  #6  
Old 12-18-2006, 01:32 AM
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Nope, it didnt work. Both emails were blocked by your spam filter. Any ideas?
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  #7  
Old 12-18-2006, 12:51 PM
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What is your email address? We'll manually add it to the spam filter. You can post it here or send it to us on the forum through a private message.
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  #8  
Old 12-20-2006, 10:34 AM
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Oops. Sorry about that. I didnt realize that the name thing would be flagged by your spam filter. In any case, I still cant get the palm working. All Ive got is the "Gopher" Icon. Not sure how to transfer the info between the Palm and desktop.Thanks.
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  #9  
Old 12-22-2006, 11:11 AM
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Click on the hotsync manager icon (red and blue icon) on the system tray.
Click on "Custom..."
Do you see "Gopher Palm Module" listed there?
If not, it means that the conduit (the part the lets the handheld communicate with the desktop) wasn't successfully registered, in which case you should try registering it again with this command (from Start | Run):
REGSVR32 "C:\Program Files\Ditech\Gopher 2006\GopherPalmConduit.dll"
If you run REGSVR32 again then let us know what the result message says.
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  #10  
Old 01-01-2007, 12:14 PM
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I opened the custom tab in hot sync but there is no mention of Gopher. I then tried to register the conduit again but did not recieve any message after. I will try to download that again and reinstall ? Thanks.
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