At the end of the year, I have a couple accounts that I know I am not going to receive payment on, and I simply want to write them off. I selected the "Credit-Non Payment" option in the quickpay feature, but all of the amounts are still showing as both Revenue and Received Payments in the standard reports. Shouldn't this be excluded from "revenue" if I'm saying I never received payment? Is there a report that I can see a summary of all write-offs?
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There is no report to show write-off totals. To avoid having the amount show up in revenue you can delete the original credit amount, edit the invoice and click the "paid" checkbox. That will apply a discount to the invoice in the amount of the invoice total.