Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Gopher Software Support > Gopher Software Support Archived Question & Answers - Read Only

Gopher Software Support Archived Question & Answers - Read Only The support posts are read-only. To ask your Gopher tech support question please email us at support@gophersoftware.com

Invoices/Services


Gopher Software Support Archived Question & Answers - Read Only

The support posts are read-only. To ask your Gopher tech support question please email us at support@gophersoftware.com
Reply
 
Thread Tools Search this Thread
  #1  
Old 07-23-2006, 08:00 AM
Guest
 
Posts: n/a
Default

I cannot seem to generate an invoice for a specific customer after it was generated and immediately deleted because it contained erroneous information. Now a new invoice will not generate for the same customer. Also, I changed the description on a Service, however that service description will not follow through to the invoices. Same with addresses. I entered the customer's house number after their initial entry into the dbase. When the job work sheet is printed, the house number does not appear. I should not have to also check the address button. This will become a duplicate printing of information.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 07-23-2006, 03:44 PM
Gopher Support
Guest
 
Posts: n/a
Default

Lawn care business tipsLawn Care Business Book
If you generate an invoice by mistake and want to get rid of the invoice but retain the line items you need to right-click on the invoice and choose "ungenerate". Deleting an invoice gets rid of the invoices as well as the line items for good.

On which specific screen did you change the description of the service?

Where did you change the customer address? If you changed the billing address that won't automatically get copied over to the service address. You need to click the button with the red arrow pointing to the right on the customer screen. That button copies the billing address to the property address.
Reply With Quote
  #3  
Old 07-23-2006, 07:11 PM
Guest
 
Posts: n/a
Default

Thank you for your prompt reply. The invoice issue is resolved with your help. The addresses are another issue. The red arrow copy button was clicked. However, the PROPERTY tab under the CUSTOMER window shows Description area after clicking the EDIT button. This is the area does not get auto filled when going back and adding the street number, even though the the property address and the billing address show the correct information. So far, I have to manually change the address in the DESCRIPTION. Any thoughts?
Mark
Reply With Quote
  #4  
Old 07-24-2006, 12:26 AM
Gopher Support
Guest
 
Posts: n/a
Default

You're right. The description on the property record doesn't get changed automatically when you change the address. This was done because some users want to have a permanent description for a property that won't accidentally be modified if the address is changed.

There are two options here: You can manually modify the description field on the property screen. Or when you print your jobs for the day on the schedule screen you can uncheck the "print property description" checkbox and check the "print property address" checkbox instead.
Reply With Quote
  #5  
Old 07-24-2006, 08:26 AM
Guest
 
Posts: n/a
Default

Doing it manually at this time is not a bother since there are only a few to change. However, the SERVICE description change is not carrying over to the printed work sheet nor to the invoice. I change the description of a service under the SERVICE category, SERVICE LIST, EDIT. The existing customer dbase does not reflect this change, nor do the worksheets or invoices. However I do belive that newly entered customers (those entered after the change are showing the new description). Any thoughts? Thank you.
Mark
Reply With Quote
  #6  
Old 07-24-2006, 03:25 PM
Gopher Support
Guest
 
Posts: n/a
Default

Changes made to the service screen will not affect the descriptions of existing jobs. If you want to change the customer-specific prices/descriptions for a service then you can click the "Copy description" button on the service screen. But again, this won't affect scheduled jobs, just the customer-specific price record.

To apply changes to the service description of jobs which have already been scheduled, go to the Schedule screen | Job List tab. Then highlight the jobs which you want to update (hold CTRL key as you click on the jobs) and click the "Update Prices" button. This will update both the prices and descriptions for the selected jobs with the latest information from the service screen.
Reply With Quote
  #7  
Old 07-24-2006, 04:08 PM
Guest
 
Posts: n/a
Default

Thank you. I also now see that invoices will only register the new service description after the job have been completed. The older completed jobs do not register the new service description.
Mark
Reply With Quote
  #8  
Old 07-28-2006, 04:28 PM
Gopher Support
Guest
 
Posts: n/a
Default

We prevent mass updates from affecting line items which already belong to an invoice.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Hello Everyone
JohnsLawnCare
06-22-2016 11:14 AM
Yesterday 11:13 PM
by JohnsLawnCare
12 216
Business Overload
Chilehead
05-06-2016 09:27 PM
Yesterday 09:14 PM
by Chilehead
19 764
Newbie
Jhoell
06-25-2016 03:28 AM
06-25-2016 03:28 AM
by Jhoell
0 43
Firefighter gone Lawn...
Firehouselawn@hotmail.com
03-10-2016 04:50 PM
06-24-2016 07:26 PM
by acrajchel
9 10,093
Exmark Turf Tracer
acrajchel
02-01-2014 11:34 AM
06-24-2016 07:23 PM
by acrajchel
5 2,124
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
06-24-2016 06:59 PM
by acrajchel
7 3,034
3 Applications or 5...
stansg1fresh
02-18-2013 12:02 PM
06-24-2016 06:48 PM
by acrajchel
2 1,383
Checmial Applications
acrajchel
06-24-2016 06:44 PM
06-24-2016 06:44 PM
by acrajchel
0 41
Ybravo 25 mowers
SGL1
06-11-2016 09:52 AM
06-21-2016 03:44 PM
by acrajchel
5 289
Great Arborist Ladder
SGL1
06-04-2016 09:56 AM
06-17-2016 08:46 AM
by SGL1
10 375
Help a Brother Out -...
Hedgemaster
01-23-2012 04:19 PM
06-17-2016 08:28 AM
by SGL1
94 34,466
Best Push Mower You Have...
markty
05-14-2016 03:46 PM
06-17-2016 06:08 AM
by SGL1
20 844
anyone interested in a...
GoGreenerKS
06-16-2016 01:00 PM
06-17-2016 02:58 AM
by SC93
4 166
Prolin
rmccutchan
05-21-2016 04:53 PM
06-16-2016 05:28 PM
by acrajchel
3 323
Laying new grass, Sod...
WarriorLandscapingCAN
05-23-2016 10:07 AM
06-16-2016 05:27 PM
by acrajchel
2 314
Is it too late?
Cpadgett
05-28-2016 09:10 AM
06-16-2016 05:24 PM
by acrajchel
6 428
Upgraded to a new mower
Stevenor92
05-17-2016 08:17 PM
06-16-2016 05:22 PM
by acrajchel
9 539
How can I fix my...
WarriorLandscapingCAN
06-10-2016 07:47 PM
06-16-2016 05:19 PM
by acrajchel
2 224
Need a lil help
Cpadgett
06-05-2016 09:51 AM
06-16-2016 05:17 PM
by acrajchel
5 353
help with sole...
greenbuds
03-24-2016 12:21 PM
06-16-2016 05:01 PM
by acrajchel
4 9,754
New Member from...
tiptoppmanager
06-15-2016 07:39 AM
06-15-2016 03:18 PM
by SC93
2 165
Say Hello !!!
Steve
03-19-2007 11:18 AM
06-14-2016 08:16 AM
by poppyanne
1,252 438,007
Brand new fish pond
Flynn landscaping 2016
06-12-2016 09:53 AM
06-13-2016 11:21 AM
by Steve
1 144
Whats up??
Cpadgett
05-27-2016 10:57 AM
06-06-2016 08:46 PM
by Cpadgett
11 504
New Member from Texas
NathanR
06-02-2016 06:13 PM
06-03-2016 09:17 PM
by SC93
7 324
Edging Fad...
Tree geek
05-10-2016 11:29 PM
06-03-2016 07:02 PM
by SGL1
3 494
To mow weekly or Biweekly
WarriorLandscapingCAN
05-11-2016 04:09 PM
06-03-2016 06:42 PM
by SGL1
11 774
Your Time Lawn Care
yourtimelawncare
05-31-2016 01:12 PM
06-02-2016 10:11 PM
by SC93
2 286
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 12:10 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 12:10 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy