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Gopher Software Support Archived Question & Answers - Read Only The support posts are read-only. To ask your Gopher tech support question please email us at support@gophersoftware.com

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Gopher Software Support Archived Question & Answers - Read Only

The support posts are read-only. To ask your Gopher tech support question please email us at support@gophersoftware.com
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  #1  
Old 03-21-2006, 10:02 PM
Christian grower Christian grower is offline
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I screwed up on one of the pd invoices and now the customer as a credit of $3730.00, but they owe $120. How can I get rid of this credit?
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Old 03-22-2006, 01:23 AM
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Hi Christian grower,

Can you do a customer history report? That should help you locate the problem with that customer. Then you can edit the line item or delete it as needed.
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Old 03-22-2006, 08:38 AM
Christian grower Christian grower is offline
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I did that and the dates that are showing on the history are not there when I pull up "All Invoices". I think I have deleted those. MAN THIS IS ALL SCREWED UP!
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Old 03-22-2006, 07:15 PM
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Hi Christian grower,

If you would like us to review the database, you can send it to us at support@gophersoftware.com

Let us know which customer the problem is with.
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  #5  
Old 03-22-2006, 09:59 PM
Christian grower Christian grower is offline
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how do I get the database to you?



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  #6  
Old 03-22-2006, 11:00 PM
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You can back up your database with Gopher so it is saved in a zip file, then email it to us as an attached file.
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  #7  
Old 03-23-2006, 10:22 PM
Christian grower Christian grower is offline
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Gopher Tech is the bomb You guys are the greatest now I can sleep again

Thanks...........If anybody is reading this and they don't have Gopher Software, get it you want be sorry. It will save you tons of time and it will greatly increase your billing organization.



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  #8  
Old 03-27-2006, 12:34 AM
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Your welcome!

I am glad it helped.
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