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Gopher Software Support Archived Question & Answers - Read Only The support posts are read-only. To ask your Gopher tech support question please email us at support@gophersoftware.com

Gophers QB export tool thread


Gopher Software Support Archived Question & Answers - Read Only

The support posts are read-only. To ask your Gopher tech support question please email us at support@gophersoftware.com
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  #1  
Old 12-31-2005, 07:42 PM
Soupy
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I would like to start a thread for users to discuss the in's and outs of the export tool.

There is a thread on how to run the tool, but once it runs what should we all look out for.

So please post here any tips or suggestions on using both programs together.

One thing I noticed is Gopher exports all the service items/income into a QuickBooks chart of accounts called "job related cost/costs of goods". I'm not sure what my accountant will say, but it seems like these items should be in the "service/income" account.

I also noticed that the invoices exported to QB will show an item called "Gopher service", but the description exports fine. When you print a QB invoice all is fine because all it prints is the description. I would like to see Gopher export the actual service items correctly though. Because if you try to print a Statement the line items show as "Gopher service". This would be very confusing to send to a customer. They would probably call asking if they have a Gopher problem they were not aware of. I'm still waiting to hear from Gopher to suggest a work around.

Gopher, would it be easier now that everything is exported to create all the service items in QB first. Since I don't use Gopher for accounting I could start Gopher with a new company file. Will the export tool import QB service list exactly as they are named, or would it do the same as Gopher and call them "QB service".

I really don't care what they are called in QB if we could get the statements to print the description instead of the item like the invoices do. Statements are one thing I prefer to print from QB because it has more options.

I would like service items to show in the corresponding QB income account called service with sub accounts for each item.

All and all I think Gopher has done a great job coming out with this export tool. It is leaps and bonds better then the old way of exporting. Once they get all the bugs worked out and introduce the finished product I would like to see Gopher get certified as a QB compliance program.
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  #2  
Old 01-01-2006, 12:34 PM
Gopher Support
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We're looking into the issue with the statements showing "Gopher Service". And we'd like to give the user the option to specify which account it assigns line items to. Gopher does not currently have the ability to import your service list from QB but if/when we add that then we might be able to handle assigning line items of a certain service type to a specific account in QB.
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  #3  
Old 01-01-2006, 01:55 PM
Soupy
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A temporary fix is to print statements without line items. This way it only shows the invoice, but it doesn't help if a customer wants a more detailed statement.

We still have the option to use Gopher statements, so it's not a huge emergency to get this fixed now.
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  #4  
Old 01-09-2006, 05:11 PM
Soupy
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I think if your fixed the assigning of line items first, then this would solve the statement problem. It would also help in running certain reports.
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  #5  
Old 03-24-2006, 09:57 AM
Lawnscapesinc
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Quote:
Originally Posted by [b
Quote[/b] (Gopher Support @ Jan. 01 2006,1:34)]We're looking into the issue with the statements showing "Gopher Service". *And we'd like to give the user the option to specify which account it assigns line items to. *Gopher does not currently have the ability to import your service list from QB but if/when we add that then we might be able to handle assigning line items of a certain service type to a specific account in QB.

The immediate thing we're going to resolve is the statement issue you encountered.
I have sent a message inquiring on the status of this item. Is it being worked on??? This is an easy fix if Gopher would just match to Qbooks Item/Service. This should be a priority fix as it causes problems in accounting in Qbooks everything goes to Gopher Service-cost of goods sold!
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  #6  
Old 03-25-2006, 07:39 AM
Gopher Tech
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Hi Lawnscapesinc,

Yes, we are planning on expanding the qb link further. I will add this post to our wish list section as well.
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  #7  
Old 03-26-2006, 07:20 AM
Lawnscapesinc
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Quote:
Originally Posted by [b
Quote[/b] (Gopher Tech @ Mar. 25 2006,8:39)]Hi Lawnscapesinc,

Yes, we are planning on expanding the qb link further. I will add this post to our wish list section as well.
This is great, adding it the the wish list, but it dosen't mean that it will be worked on anytime soon. What type of schedule do you have for updates and fixes? I think this is a problem that should be given high priority as it causes problems in Qbooks. Who wants to have everything going to Qbooks under Service of Gopher and Cost of Goods Sold. I want to see where I am spending my time and what service is making me money. I like the forum here as far as giving and getting answers to basic questions, but it leaves a lot to be desired for getting fixes to code. I would like to purchase GOPHER but I will not purchase it till this is fixed, and if it is not going to be fixed within the next week I will purchase other software.
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