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billing after pre-payment


Gopher Software Support Archived Question & Answers - Read Only

The support posts are read-only. To ask your Gopher tech support question please email us at support@gophersoftware.com
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Old 06-12-2005, 08:08 PM
tiedeman
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After here is the situation. I had a customer pre-pay for fertilization at the beginning of the year. So she has the credit for all 5 fertilizations during the year. BUt she recently inquired about overseeding in which I performed the service. The problem is when I try to bill her for the service, it brings her credit forward from her pre-payment so it's basically showing that she doesn't owe anything.

How can I bill her for the overseeding without having that pre-payment credit come forward and pay for the service?
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Old 06-14-2005, 06:04 AM
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Hi tiedeman,

The program won't let you have a balance and a credit. So I am not sure how it would be best for you to handle this.
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Old 06-27-2005, 11:31 PM
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Try turning off your previous balance option on the billing options screen. This should generate you an invoice, but does not show previous balance.

Just a thought.
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Old 06-28-2005, 02:48 PM
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Thanks Brett for the great suggestion!
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Old 06-28-2005, 03:16 PM
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I invoice all my pre-payments. Brings the balance back to 0.
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